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1 In general, how would you describe your own health? 16% 34% 29% 13% 7% Excellent Very good Good Fair Poor

2 Overall, how satisfied are you with the health care services you have received in the past 12 months? 53% 35% 7% 3% Very satisfied Somewhat satisfied Somewhat dissatisfied Very dissatisfied

3 This is a list of the different kinds of health plans or health insurance people have, including those provided by the government. Please indicate what type of coverage, if any, you currently have. Health care coverage through your work or union 49% Health care coverage through someone else's work or union 18% Medicare or a Medicare HMO 19% Some other type of health plan or coverage 11% Medicaid, a Medicaid HMO, Medi-Cal or Public Aid 6% Health care coverage through some other group which you buy directly 5% No health insurance coverage 9%

4 The list below describes actions people sometimes take with regard to their health plans. In the past two years, have you done any of the following things? Asked for info about covered treatments 37% Changed plans due to switching jobs or coverage 13% Called or written with a complaint 18% Challenged a decision regarding care 14% Changed plans due to dissatisfaction with coverage 6% Requested info about how to stay healthy 4% None of these 45%

5 How would you rate your health plan or health insurer, overall? Thinking about all your own experiences with that plan, overall, what grade would you give it? 26% 41% 22% 6% 3% A B C D F

6 Please indicate below if you have ever been told by a doctor or another health professional that you have any of the following medical conditions. 44% 28% 14% 6% 6% 24% 15% Allergies Arthritis Asthma Blindness/ Vision impairments Cancer Cholesterol Chronic back problems continued on next page

7 Please indicate below if you have ever been told by a doctor or another health professional that you have any of the following medical conditions. 6% 8% 2% 20% 4% 1% 10% Chronic bronchitis Chronic sinusitis COPD Depression Other mental health condition Developmental disability Diabetes continued on next page

8 Harris Poll Online: Please indicate below if you have ever been told by a doctor or another health professional that you have any of the following medical conditions. 12% Digestive/ Gastrointestinal disorder 1% 2% 3% 3% Epilepsy Emphysema ED -- Erectile Dysfunction 9% 8% Fibromyalgia Gynecological condition Hearing impairmen continued on next page

9 Harris Poll Online: Please indicate below if you have ever been told by a doctor or another health professional that you have any of the following medical conditions. 23% 8% 1% 1% 1% 1% 9% Heart disease Hepatitis C Hypertension or high blood pressure Kidney disease Liver disease, including cirrhosis Lupus Menopaus continued on next page

10 Please indicate below if you have ever been told by a doctor or another health professional that you have any of the following medical conditions. 15% 1% 4% 12% 1% 8% Migraine Multiple Sclerosis Osteoporosis Skin condition Stroke Thyroid condition

11 How often do you look for information online about health topics? 47% 16% 24% 13% Often Sometimes Hardly ever Never

12 Which sources have you used to get health-related information off the Internet? Health pages created by online services 64% Academic or research institutions 34% Medical journals 30% Patient support groups 28% Pharmaceutical companies 22% The media 20% Government sponsored sites 19% Your health insurance company or managed care plan 17%

13 Overall, do you feel that the health-related information you get from the Internet has had a major impact, minor impact, or no impact at all on how you communicate with your doctor? 23% 44% 33% Major impact Minor impact No impact at all

14 Overall, do you feel that the health-related information you get from the Internet has had a major impact, minor impact, or no impact at all on the extent to which you understand any health problems you may have? 43% 44% 14% Major impact Minor impact No impact at all

15 In the past twelve months, how many times have you talked to your doctor about healthrelated information you have seen on the Internet? 37% 17% 16% Never Once Twice 11% Three to Five Times 3% Six or More Times

16 Do you ever send messages to your doctor? 97% 3% Yes No

17 In the past 12 months, have you asked your doctor to prescribe a generic instead of a brand name drug, or not? 45% 54% Yes No

18 In the past 12 months, have you asked your doctor to prescribe a specific brand name prescription drug, or not? 75% 24% Yes No