1/9/2019. The Importance of Body Language in Communication. The Importance of Nonverbal Communication

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1 The Importance of Body Language in Julie Chapman Our Community Listens, Carolina Chapter Leader Learning Objectives: Pharmacists and Pharmacy Technicians Participant should be able to: 1. Identify the four aspects of non-verbal communication 2. Identify the five reflective listening skills The Importance of Nonverbal Many people believe that the primary content delivered in a message is based on the words involved. However, the majority of message content is actually communicated through nonverbal behavior. 1

2 Model The Power of Nonverbal If nonverbal communication represents a significant portion of our communication, mastery of the four aspects of nonverbal communication would likely increase our ability to communicate, build trust and create bonds with others. The Four Aspects of Nonverbal 2

3 The Four Aspects of Nonverbal My Body Posture Sends a Message Our body tells a powerful nonverbal story. Standing upright, shoulders straight, head up and eyes forward sends a message. Leaning over, slumping shoulders and looking at the floor sends a message. My Emotions and Moods Send a Message Our emotions and moods tell a powerful, nonverbal story. Emotional upheaval, loss or being upset is reflected in nonverbal messages. Emotional well-being, joy or being at peace is reflected in nonverbal messages. 3

4 The Integrity of my Message When our external messages and internal emotions are aligned, we tell a powerful, nonverbal story. When our external messages and internal emotions are misaligned, we seem hollow and disingenuous. Together our internal well-being and nonverbal messages tell a powerful story. My Body Positioning Sends a Message Squaring - turning your body in the direction of the other Spacing - the gap between yourself and the other Squaring and Spacing differ by culture, gender, one s background and personality. The Four Aspects of Nonverbal 4

5 My Facial Expressions Send a Message Brow movements A smile (or lack thereof) Tilting of the head Open or closed mouth Rolling of the eyes Pursed lips Key Thought: Be mindful of our facial expressions! My Eye Contact Sends a Message The eyes are the gateway to the soul. They provide a visual clue to help people decide whether to attend to a message or not. The Four Aspects of Nonverbal 5

6 My Gestures Send a Message My Body Language Sends a Message Minimizing my Unwanted Messages When not mindful, we can send unintended or unwanted messages to others. 6

7 The Four Aspects of Nonverbal My Speaking Voice Sends a Message It s not what we say, it s how we say it. Our speaking voice should be in harmony with our message. By leveraging the various elements of the speaking voice, like an instrument of art, we can speak inspirationally to others. I am the Message! My message is not just my words. My message is my words, my demeanor, my tone and all the signals I send through my nonverbal communication. Not only do I send verbal messages to others, I am a message to others. In fact, I am the Message! 7

8 I am the Message! I am the Message! From the moment my feet hit the ground in the morning until my feet climb back into bed in the evening! I am the Message! Reflective Listening The Five Reflective Listening Skills 1. Attending Behavior 2. Acknowledgements 3. Door Openers 4. Silence 5. Reflectively Respond ENVELOPED IN EMPATHY (Rogers, 1940) 8

9 Skill 1 Attending Behaviors Being fully present with a person requires: Eye contact Open body posture Leaning forward Nodding Giving full attention Being present within Skill 2 Acknowledgements Assuring others we are tuned in Verbal Uh-huh Really... No kidding! Yes, I see... That s interesting... Nonverbal Head nods Expressive eyes Skill 3 Door Openers Stating encouragements to the other to talk Go on Tell me more... Sounds like you have something to say Really... I m listening... Talk more about it! I can t wait to hear more... Share more of that... 9

10 Skill 4 Silence Silence is quieting the mind and voice so others can share It is internal and external. Internally: we turn down or turn off the volume on our own thoughts. Externally: we don t talk so the other person can talk. Silence tells the other person this your conversation, you have the floor, take your time and I am here to listen. Skills Training classes Two southeast locations: Charleston, SC and Charlotte, NC Open to all community members over the age of 18 3 day Training from 8:30am- 5pm each day Lunch and all course materials are provided free of charge Your seat is fully funded by our foundation Creating a listening movement alumni the Messengers Partnerships - MUSC, NCFD and JB Charleston CODE 10