Calls from home residential tariffs

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1 These price lists include call charges at the old VAT rate of 17.5%. From 1st December, all of your calls will be billed at the lower VAT rate of 15%, and we ll update these lists to the new rates as soon as we can. Calls from home residential tariffs Prices effective from 14th November /09 Cable

2 Telephone charges Phone packages (including line rental) Package Price (per month) Talk Weekends Talk Evenings & Weekends Talk Unlimited p Plan* Talk Off Peak** Talk Evenings & Weekends Local* Additional standard lines (per line) Talk Anywhere Talk Anywhere Talk Anywhere Your phone service must be kept for a minimum of 12 months. * Not available to new customers. ** Not available with other products such as TV or Broadband Additional phone services (must be taken with a phone package) Service Price (per month) 1.50 Talk Mobile 1.50 Itemised Billing 1.00 Talk international and Talk Mobile must be kept for a minimum of 30 days. 1

3 Calling Features Service Price (per month) Free Voic * FREE 1471 Last Calling Number FREE 141 Number Conceal FREE Voic Plus* 1.75 Ring Back When Free** 1.75 Caller Display 1.75 Quick Dial 1.75 Call Divert*** 1.75 Call Barring 1.75 Call Waiting* 1.75 Reminder Call Way Calling*** 1.75 Anonymous Caller Rejection 2.50 * Voic and Call Waiting cannot be active on the same phone line. ** Ex-Telewest only (ex-ntl 30p per use) *** The caller is charged only for the call to the dialled number at normal rates. You will be charged for the diverted part of the call from when the call is answered. Each participant in a 3 way call pays the normal dialled rate for the part of the call they dialled. This feature is not available as part of a features bundle. Feature bundles Bundle Services included Price (per month) Any combination of two or more features See list above 3.50 Bundle Services included Price (per month) Voic Plus Stay in Contact Call Divert Ring Back When Free 3-Way Calling 3.50 Bundle Services included Price (per month) Have the Choice Available on ex-ntl only. Available on ex-telewest only. Call Waiting Caller Display Reminder Call Ring Back When Free

4 Direct Dialled Call Charges Call charges are shown in pence per minute but you will be charged for the time you are connected to the network. Call durations are accurate to plus or minus 1.1 seconds and rounded up to the next minute. Charge band periods are accurate to within plus or minus one minute. Call charges are rounded up to the next penny. A call connection fee of 7p per call applies to all calls unless otherwise stated. Call rates to UK local and national numbers (geographic calls, numbers starting with 01, 02 or 03) Daytime Evening Weekend Monday - Friday Monday - Friday Midnight on Friday to 6am - 6pm Before 6 am & after 6pm Midnight on Sunday Pence per minute Pence per minute Pence per minute Talk Off Peak p (for first 60 mins) 1 5p (for first 60 mins) 1 Talk Weekends included in monthly fee 1 Talk Evenings & Weekends 4.00 included in monthly fee 1 included in monthly fee 1 Talk Unlimited included in monthly fee 2 included in monthly fee 1 included in monthly fee 1 1 Call connection fee does not apply. 3.25p per minute. After 60 minutes, redial to avoid call charges. 2 Call connection fee does not apply. 4p per minute. After 60 minutes, redial to avoid call charges. Call rates to UK mobile phones Talk Plans Daytime Evening Virgin Mobile, O 2, T-Mobile, Orange, Vodafone Talk Mobile Daytime Evening Virgin Mobile, O 2, T-Mobile, Orange, Vodafone p Plan Daytime Evening O T-Mobile (including Virgin Mobile) Orange Vodafone Call rates to UK non-geographic numbers Local and national calls Connection Fee (ppc)

5 Call rates to Directory Enquiries Services Dial code Connection Fee (ppc) Virgin Media Virgin Media - International Virgin Media Virgin Media Virgin Media Virgin Media - International BT BT BT - International Conduit Conduit Conduit - International The Number The Number The Number - International Oxfam Yell Yell Yell Only available on ntl. 4

6 Call rates to International Destinations Afghanistan Afghanistan Albania Albania Algeria Algeria Andorra 39 9 Andorra Angola Angola Anguilla Anguilla Antarctica Antigua & Barbuda Antigua & Barbuda Antilles Antilles Argentina Argentina Armenia Armenia Aruba Aruba Ascension Island Australia 29 3 Australia Austria 39 3 Austria Azerbaijan Republic Azerbaijan Republic Bahamas 79 9 Bahamas Bahrain Bahrain Bangladesh 79 6 Bangladesh Barbados 79 9 Barbados Belarus Belarus Belgium 33 3 Belgium Belize Belize Benin Benin Bermuda 79 9 Bermuda Bhutan Bhutan Bolivia Bolivia Bosnia-Herzegovina Bosnia-Herzegovina Botswana Botswana Brazil Brazil Brunei Brunei Bulgaria 69 9 Bulgaria Burkina Faso Burkina Faso Burundi Burundi Cambodia Cambodia Cameroon Cameroon Canada 20 3 Cape Verde Cape Verde Cayman Islands Cayman Islands Central African Republic Central African Republic Chad Chad Chile Chile China China Christmas Islands 99 3 Cocos Islands 99 3 Colombia Colombia * Subject to subscription to. 5

7 Call rates to International Destinations Comoros Islands Comoros Islands Congo Congo (Dr) Congo (Dr) Congo Cook Islands Cook Islands Costa Rica Costa Rica Côte D'Ivoire Côte D'Ivoire Croatia 79 3 Croatia Cuba Cuba Cyprus 39 3 Cyprus Czech Republic 39 3 Czech Republic Denmark 39 3 Denmark Diego Garcia Djibouti Djibouti Dominica Dominica Dominican Republic Dominican Republic East Timor East Timor Ecuador Ecuador Egypt Egypt El Salvador El Salvador Equatorial Guinea Equatorial Guinea Eritrea Eritrea Estonia 79 6 Estonia Ethiopia Ethiopia Falkland Islands Faroe Islands Faroe Islands Fiji Fiji Finland 39 6 Finland France 33 3 France Free - - French Guiana French Guiana French Polynesia French Polynesia Gabon Gabon Gambia Gambia Georgia Georgia Germany 33 3 Germany Ghana Ghana Gibraltar 39 6 Gibraltar Greece 29 3 Greece Greenland Greenland Grenada Grenada Guadeloupe Guadeloupe Guam Guam Guatemala Guatemala Guinea Guinea Guinea-Bissau * Subject to subscription to Talk International. 6

8 Call rates to International Destinations Guinea-Bissau Guyana Guyana Haiti Haiti Honduras Honduras Hong Kong 59 3 Hong Kong Hungary 39 3 Hungary Iceland 79 6 Iceland India 69 6 India Indonesia Indonesia International - - Freephone International PRS Iran Iran Iraq Ireland 20 3 Ireland Israel 79 3 Israel Italy 33 3 Italy Jamaica 79 6 Jamaica Japan 69 3 Japan Jordan Jordan Kazakhstan Kazakhstan Kenya Kenya Kiribati Kiribati Korea (North) Korea (South) Korea (South) Kuwait Kuwait Kyrgyzstan Kyrgyzstan Laos Pdr Laos Pdr Latvia 69 6 Latvia Lebanon Lebanon Lesotho Lesotho Liberia Liberia Libya Libya Liechtenstein 39 9 Liechtenstein Lithuania 79 6 Lithuania Luxembourg 39 3 Luxembourg Macao Macao Macedonia Macedonia Madagascar Madagascar Malawi Malawi Malaysia 69 6 Malaysia Maldives Maldives Mali Mali Malta 39 9 Malta Marshall Islands Martinique Martinique Mauritania Mauritania Mauritius Mauritius * Subject to subscription to Talk International. 7

9 Call rates to International Destinations Mayotte Mayotte Mexico Mexico Micronesia Moldova Moldova Monaco 39 6 Monaco Mongolia Mongolia Montenegro Montenegro Montserrat Montserrat Morocco Morocco Mozambique Mozambique Myanmar (Burma) Myanmar (Burma) N. Marianas Is N. Marianas Is Namibia Namibia Nauru Nauru Nepal Nepal Netherlands 29 3 Netherlands New Caledonia New Caledonia New Zealand 39 3 New Zealand Nicaragua Nicaragua Niger Niger Nigeria Nigeria Niue Islands Niue Islands Norfolk Islands Norfolk Islands Norway 39 3 Norway Oman Oman Pakistan 69 6 Pakistan Palau Palestine Palestine Panama Panama Papua New Guinea Papua New Guinea Paraguay Paraguay Peru Peru Philippines Philippines Poland 39 3 Poland Portugal 39 3 Portugal Puerto Rico 79 6 Qatar Qatar Reunion Reunion Romania 79 6 Romania Russia 79 6 Russia Rwandese Republic Rwandese Republic Samoa (US) Samoa (US) Samoa (Western) Samoa (Western) San Marino 39 3 San Marino * Subject to subscription to. 8

10 Call rates to International Destinations Sao Tome & Principe Sao Tome & Principe Saudi Arabia Saudi Arabia Senegal Senegal Serbia Serbia Seychelles Seychelles Sierra Leone Sierra Leone Singapore 59 3 Singapore Slovakia 49 3 Slovakia Slovenia 69 3 Slovenia Solomon Islands Solomon Islands Somalia Somalia South Africa 69 3 South Africa Spain 39 3 Spain Sri Lanka Sri Lanka St Helena St Kitts & Nevis St Kitts & Nevis St Lucia 79 9 St Lucia St Pierre & Miquelon St Pierre & Miquelon St Vincent & Grenadines St Vincent & Grenadines Sudan Sudan Suriname Suriname Swaziland Swaziland Sweden 39 3 Sweden Switzerland 39 3 Switzerland Syria Syria Taiwan Taiwan Tajikistan Tajikistan Tanzania Tanzania Thailand Thailand Togolese Republic Togolese Republic Tokelau Tokelau Tonga Tonga Trinidad & Tobago 79 6 Trinidad & Tobago Tunisia Tunisia Turkey 69 8 Turkey Turkmenistan Turkmenistan Turks & Caicos Islands Turks & Caicos Islands Tuvalu Tuvalu Uganda Uganda Ukraine Ukraine United Arab Emirates United Arab Emirates * Subject to subscription to Talk International. 9

11 Call rates to International Destinations Uruguay Uruguay USA 20 3 Uzbekistan Uzbekistan Vanuatu Vanuatu Vatican City State 39 3 Venezuela Venezuela Vietnam Vietnam Virgin Islands (UK) Virgin Islands (UK) Virgin Islands (US) 79 9 Virgin Islands (US) Wallis & Futuna Yemen (AR & PDR) Yemen (AR & PDR) Zambia Zambia Zimbabwe Zimbabwe Call rates to International Destinations Destination Call Rate * Emsat Inmarsat A Inmarsat B Inmarsat M Inmarsat Mobiq Iridium (008816) Iridium (008817) Skyphone Thuraya Satellite & ATM Other * Subject to subscription to. 10

12 Premium rate services Charge band Connection Fee (pence per call) P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P P PG PNS

13 Internet services Charge band Connection Fee (pence per call) I I I I I I I I I I I I I I I I I I I I I I I I I I I I IN PG PG PG PAYG Dial up

14 Multimedia services Charge band Connection Fee (pence per call) MM MM MM MM MM MM MM PG Personal numbering services Charge band Connection Fee (pence per call) MB PN PN PN PN PN PN PN PN PN PN PN PN PN PN PNS PNS PNS PNS

15 Call rates to Information Services Charge band Connection Fee (pence per call) INF PG PG PG PG PG PG PG PG PG PG PG PG PG PG PG PG PG PG PG PG PG PG

16 Call rates to Other Numbers Charge band Connection Fee (pence per call) FW FW FW FW FW FW MS Calls rates to Fixed-fee numbers Charge band Connection Fee (pence per call) FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF Speaking Clock KGL 01/07

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