Customer Feedback Summary

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1 Customer Feedback Summary Of 192 customers surveyed, 119 responded Likely to Recommend 99% Clean & Safe 99% Communication 97% Problem Resolution 97% Professional & Organized 98% Quality Of Materials 99% Sales Knowledge 98% Schedule 95% Quality Of Workmanship 96% Value 97% Recent Reviews & Published Comments Janey B. Grand Rapids, MI Jan 11, 2018 I was very pleased and nervous because you hear so many things. They cleaned up and fixed everything. They did awesome! They all great and accommodating to us. They were very knowledgeable about their product. They gave us the pros and cons on both replacing the tub verse just a liner the tub. They did good work. Page 1 of 5

2 Matt V. Walker, MI Tom B. Grandville, MI Sep 21, 2017 Tom G. Wyoming, MI Aug 21, 2017 Jul 15, 2017 They were very professional. We could not be happier with the jobs permed us by HWC. From the salesmen to the office staff to the contractors, everyone was friendly, knowledgeable and professional. Their work is of the highest quality. We are more than satisfied and highly recommend them to anyone needing home repairs. From the start of our project to the finish we felt confident about HWC's sales staff, installers and support when we had questions or any issues. We wanted a company that could get the entire job done without our involvement along the way, and HWC fit that bill. We're very happy and pleased to have... I'm satisfied with what they did and how it looks. I don't remember having any problems. The salesperson was very helpful. I thought it looked very nice. I was most satisfied with the workmanship. Page 2 of 5

3 Jun 05, 2017 Jun 05, 2017 Bruce K. Byron Center, MI May 04, 2017 May 04, 2017 Mar 27, 2017 All of the folks who worked on the bathroom were most excellent! The ease in which they accomplished their goals and the willingness to work with the bathroom flaws from previous remodel and the original bathroom flaws. Josh, Jason, Justin, Grant & Lance Josh did not use high pressure sales tactics, but provided helpful ideas based on his own prior handson HWC provided quality materials, organization, and skilled staff to our extensive bathroom remodel. Highly recommended. Their prices are fair the value provided. Jeff is doing a great job. The end results were great. Singling out any one person would do a disservice to the entire team. I sent them note. From the original scoping discussion we had with Jeff to the original craftsmen, we were highly impressed with the professionalism which they conducted themselves with and the overall attitude. Page 3 of 5

4 Mar 27, 2017 Dwayne B. Grand Haven, MI Feb 09, 2017 Feb 06, 2017 Feb 06, 2017 Jan 17, 2017 I across the board very happy with everything. The schedule was something we were very keen on along with their flexibility and working with us to scope out what the project was. We went through several iterations to figure out what it would be like. Also with the schedule, they were able to complete... Josh. He was very professional and eager to make sure everything was the way we wanted it.always kept us in loop.jeff was very patient and helpful. The installation. Done quickly with very little disruption. The eft to keep work area clean Very pleased with the whole process from sales department though installation. The men they sent to do the work were very competent and pleasant to have in our home. I would like to recognize Grant. He did a nice job. I was satisfied with everything. I like Landry who did my work. He did an excellent job. Dave, Tom, Chris and Kendra. They are all very nice! The workmanship, the quickness, and the neatness. Page 4 of 5

5 Connie R. Shelbyville, MI Everything was great! I had my kitchen cabinets redone, and not only do we love them, everyone thinks they are beautiful! My questions were answered very quickly when I had them, Chris is neat, clean, and is a very nice guy. They will be putting in new interior doors real soon, and I can't wait! Page 5 of 5

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