SFO Marking 25 Years of the Americans with Disabilities Act (ADA) Accessibility for Air Travelers with Disabilities at SFO
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1 SFO Marking 25 Years of the Americans with Disabilities Act (ADA) Accessibility for Air Travelers with Disabilities at SFO 1
2 Marking 25 Years of the ADA A few weeks ago, the Americans with Disabilities Act (ADA) was signed into law 25 years ago. The groundbreaking civil rights legislation helped change the landscape of the country for individuals with disabilities by increasing access in most areas of public life.
3 At SFO, we pride ourselves on our proactive approach in ensuring that all of our guests can comfortably travel through the airport and access our services.
4 Each day, approximately 130,000 travelers pass through SFO. They come from all over the world, range in age from newborn infants to seniors and speak dozens of different languages.
5 Many travelers also experience a variety of traveling challenges such as limited mobility, limited vision and hearing capabilities.
6 Since early 90 s, SFO has been designed to meet the needs of passengers with disabilities. With each new facility or renovation, SFO actively pursues new innovations to increase the airport s accessibility. The next few slides are some examples of SFO s accessibility pursuits over the few years.
7 Visual Pages Visual Paging was put into place in 2007
8 I.Beacon Wayfinding System With a prototype already deployed in T2, this innovative new wayfinding system and phone app allows travelers who are blind or low vision to navigate the terminal without assistance. ibeacons throughout the terminal transmit location data to guests to help them locate restaurants, retail venues, ATMs, power outlets and more.
9 Disabilities Sensitivity Training Program Developed in conjunction with the Mayor s Office on Disabilities, SFO offers an ongoing training program to help employees of Airlines, airline service providers, airport tenants and concessionaires identify and better serve our guests with disabilities.
10 Ready, Set, Fly Next month (September), SFO will host an accessibility program entitled, Ready, Set, Fly for individuals who have autism and are challenged by air travel. As part of this program, SFO is working closely with The Arc, San Francisco and Jet Blue. This SFO program distinguishes itself from the other 13 Airports that have hosted similar programs by providing comprehensive classroom and online pre-training sessions for parents with autistic children, adults with autism, and airline personnel, service providers and volunteers.
11 FlySFO.com Website Flysfo.com has been designed to meet web content accessibility guidelines and criteria. Among the accessibility features in place, pages can be navigated with devices other than a mouse; sufficient color contrast is used; and text equivalents are available for images, graphics, charts, videos, audio and multimedia. When electronic information meets the ADA guidelines and criteria, everyone has access to the information and data whether they use traditional computer hardware or assistive devices.
12 Video Relay Services (VRS) Units A video relay service (VRS), also sometimes known as a video interpreting service (VIS), is a videotelecommunication service that allows deaf, hard-of-hearing and speech-impaired individuals to communicate over video telephones or similar technologies with hearing people in real-time, via a sign language interpreter. In early 2015, SFO installed two Video Relay Services units. The units are located at the arrival levels of the International Terminal and Terminal 2.
13 Employees at SFO continuously works to make SFO a welcoming place for travelers of all backgrounds and abilities. SFO strives to be one of the country's most accessible & responsive airports.
14 Questions, Comments?
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