Public Speaking Chapter 1. Speaking in Public

Size: px
Start display at page:

Download "Public Speaking Chapter 1. Speaking in Public"

Transcription

1 Public Speaking Chapter 1 Speaking in Public

2 FATE OR OPPORTUNITY? Will you faint, shake, sweat, sway, look down, feel your mouth go dry, or perhaps worse even die? Will you blush, flush, stammer and trip over your tongue? Will you forget what you were saying? Will you survive the course?

3 Why Do Others Say You Should Take This Course? Many alumni say that courses in writing and speaking are the most valuable. Why? Employers say your ability to express yourself is one of the most important job skills. Why?

4 Why is speaking so important? Speaking is your connection to those around you. Conversations (friends, family, co-workers) Interviews Presentations, debates Speaking is very big business. Businesses invite consultants, motivational speakers, and successful CEOs, CFOs and salespeople to speak. Academic and business conferences pay speakers to attract people to their conventions.

5 Similarities Between Public Speaking and Conversation Organizing thoughts logically Tailoring the message to the audience Telling a story for maximum impact Adapting to listener feedback

6 Public Speaking is a Unique Form of Communication Speaking is different from writing and other forms of communication. Time is short. Simplification is necessary. Points are few. Focus (narrow) topics are important.

7 Differences Between Public Speaking and Conversation Public speaking is more highly structured Public speaking requires more formal language Public speaking requires a different method of delivery

8 Public Speaking: A Unique Form of Communication What is speech communication? Communication: A transaction occurs in which speaker and listener simultaneously send, receive and interpret messages.

9 Seven Components of the Speech Communication Process Speaker Message Channel Listener Feedback (Response) Interference (Noise) Situation

10 SPEAKER The person / source presenting a message to listener(s). MESSAGE Whatever a speaker communicates to someone else includes both verbals and non-verbals.

11 CHANNEL The means by which a message is communicated. LISTENER The person who receives the speaker s message. FEEDBACK The messages, usually nonverbal, sent from a listener to a speaker.

12 INTERFERENCE Anything that impedes the communication of a message. SITUATION The time and place in which speech communication occurs.

13 LISTENER FRAME OF REFERENCE The sum of a person s knowledge, experience, goals, values, and attitudes. Everything a speaker says is filtered through a listener s frame of reference. No two people can have exactly the same frame of reference.

14 THE SPEECH COMMUNICATION PROCESS

15 STAGE FRIGHT Anxiety over the prospect of giving a speech in front of an audience. Communication apprehension can be either real or anticipated.

16 BEING NERVOUS IS NORMAL Your body is responding by producing extra adrenaline, a hormone released into the bloodstream in response to physical or mental stress.

17 REDUCING SPEECH ANXIETY Acquire speaking experience Prepare, prepare, prepare Think positively Use the power of visualization Know that most nervousness is not visible Don t expect perfection

18 WAYS TO REDUCE ANXIETY Ask yourself, What am I afraid of? What is real? What is anticipated? Act confident (even if not feeling it) Know your subject. Prepare. Care about your subject. See classmates as friendly. If not friendly, stay focused Visualize yourself as successful Practice Practice Practice

19 POSITIVE NERVOUSNESS Controlled nervousness that helps energize a speaker for her or his presentation.

20 VISUALIZATION Mental imaging in which a speaker vividly pictures himself or herself giving a successful presentation.

21 FOCUS ON THE POSITIVE This is a great opportunity to share my experience, ideas, and insights. Everyone s in this together and I need their help to improve. I look forward to growing and learning through positive criticism. I have prepared and practiced; I ve done the best I can and the rest is out of my hands.

22 TIPS FOR GAINING RESPECT Talk about something important (to you and to the audience). Establish your credibility and qualifications. Translate ideas for understanding. Organize ideas for clarity. Have an enhanced conversation.

23 EXHIBIT CRITICAL THINKING Focused, organized thinking about such things as the logical relationships among ideas, the soundness of evidence, and the differences between fact and opinion.

24 If She Can Do It After watching the video, click the Next Slide button to continue.

25 General Things to Avoid in a Presentation Exhausted topics unless you have a new approach. Illegal subjects lest you end up suspended or in jail. Insulting your audience. Inappropriate humor. Getting your speech from the Internet. Plagiarism: punishable by no points, a low grade, suspension or dismissal from college.

26 CAREFUL OF ETHNOCENTRISM The belief that one s own group or culture is superior to all other groups or cultures. Avoid Assumptions Clarify if Confusion

27 BECOMING AN EFFECTIVE SPEAKER Find common ground. Point out features you share with your audience. Can you think of any now? Establish trustworthiness. Does the audience perceive you as honest and honorable? Credible?

28 BECOMING AN EFFECTIVE SPEAKER Display confidence. Be totally familiar with your topic. Prepare and practice!!! Audiences are drawn to dynamism. They are attracted by movement, gestures, facial expression and voice variety.

29 What makes something memorable?

30 Memorable Speech Moments

Public Speaking Outline Session 2. Intros and warm-up: On The Spot Presentation Introductions

Public Speaking Outline Session 2. Intros and warm-up: On The Spot Presentation Introductions 1 Public Speaking Outline Session 2 Session 2: Anxiety, gestures, body language Intros and warm-up: On The Spot Presentation Introductions Check-in and follow-up from last session 30:00 Topic: Anxiety

More information

Communication (Journal)

Communication (Journal) Chapter 2 Communication (Journal) How often have you thought you explained something well only to discover that your friend did not understand? What silly conversational mistakes have caused some serious

More information

Interviewer: Tell us about the workshops you taught on Self-Determination.

Interviewer: Tell us about the workshops you taught on Self-Determination. INTERVIEW WITH JAMIE POPE This is an edited translation of an interview by Jelica Nuccio on August 26, 2011. Jelica began by explaining the project (a curriculum for SSPs, and for Deaf-Blind people regarding

More information

University Staff Counselling Service

University Staff Counselling Service University Staff Counselling Service Anxiety and Panic What is anxiety? Anxiety is a normal emotional and physiological response to feeling threatened, ranging from mild uneasiness and worry to severe

More information

Communication & Assertiveness Training. Presented by Military & Family Life Counselors

Communication & Assertiveness Training. Presented by Military & Family Life Counselors Communication & Assertiveness Training Presented by Military & Family Life Counselors Objectives» Components of communication» Verbal and nonverbal communication» Communication guidelines» Being an active

More information

Elements of Communication

Elements of Communication Elements of Communication Elements of Communication 6 Elements of Communication 1. Verbal messages 2. Nonverbal messages 3. Perception 4. Channel 5. Feedback 6. Context Elements of Communication 1. Verbal

More information

Elements of Communication

Elements of Communication Communication Communication is the exchange of information, ideas, feelings, and thoughts Communication helps us know what the needs of others are and how to meet those needs Healthcare workers must be

More information

Tips When Meeting A Person Who Has A Disability

Tips When Meeting A Person Who Has A Disability Tips When Meeting A Person Who Has A Disability Many people find meeting someone with a disability to be an awkward experience because they are afraid they will say or do the wrong thing; perhaps you are

More information

DEMENTIA Dementia is NOT a normal part of aging Symptoms of dementia can be caused by different diseases Some symptoms of dementia may include:

DEMENTIA Dementia is NOT a normal part of aging Symptoms of dementia can be caused by different diseases Some symptoms of dementia may include: DEMENTIA Dementia is NOT a normal part of aging Symptoms of dementia can be caused by different diseases Some symptoms of dementia may include: 1. Memory loss The individual may repeat questions or statements,

More information

Assertive Communication/Conflict Resolution In Dealing With Different People. Stephanie Bellin Employer Services Trainer

Assertive Communication/Conflict Resolution In Dealing With Different People. Stephanie Bellin Employer Services Trainer Assertive Communication/Conflict Resolution In Dealing With Different People Stephanie Bellin Employer Services Trainer The Passive Communicator Often complain and feel they are being treated unfairly.

More information

PUBLIC SPEAKING IAN HILL S WAY

PUBLIC SPEAKING IAN HILL S WAY It is easy to take communicating for granted because it is a daily activity. Did you know? The average worker spends 50 percent of his or her time communicating? Business success is 85 percent dependent

More information

Peer Support Meeting COMMUNICATION STRATEGIES

Peer Support Meeting COMMUNICATION STRATEGIES Peer Support Meeting COMMUNICATION STRATEGIES Communication Think of a situation where you missed out on an opportunity because of lack of communication. What communication skills in particular could have

More information

Emotional Intelligence

Emotional Intelligence Emotional Intelligence 1 Emotional Intelligence Emotional intelligence is your ability to recognize & understand emotions in yourself and others, and your ability to use this awareness to manage your behavior

More information

CHAPTER THIRTEEN Managing Communication

CHAPTER THIRTEEN Managing Communication CHAPTER THIRTEEN Managing Communication 1 Effective Management 3 rd Edition Chuck Williams What Would You Do? JetBlue Headquarters Forest Hills, New York JetBlue offers direct flights, low fares, and great

More information

Public Speaking. Practice for Your Summative Final

Public Speaking. Practice for Your Summative Final Public Speaking Practice for Your Summative Final Giving A Speech Giving a formal speech goes beyond just reading your essay to the class For this practice speech we will focus on: Approach (the walk to

More information

Bringing Your A Game: Strategies to Support Students with Autism Communication Strategies. Ann N. Garfinkle, PhD Benjamin Chu, Doctoral Candidate

Bringing Your A Game: Strategies to Support Students with Autism Communication Strategies. Ann N. Garfinkle, PhD Benjamin Chu, Doctoral Candidate Bringing Your A Game: Strategies to Support Students with Autism Communication Strategies Ann N. Garfinkle, PhD Benjamin Chu, Doctoral Candidate Outcomes for this Session Have a basic understanding of

More information

Communication. Jess Walsh

Communication. Jess Walsh Communication Jess Walsh Introduction. Douglas Bank is a home for young adults with severe learning disabilities. Good communication is important for the service users because it s easy to understand the

More information

Good Communication Starts at Home

Good Communication Starts at Home Good Communication Starts at Home It is important to remember the primary and most valuable thing you can do for your deaf or hard of hearing baby at home is to communicate at every available opportunity,

More information

Just use the link above to register. Then start with the next slide.

Just use the link above to register. Then start with the next slide. To the Trainer: Thank you for using this presentation. Please let us know who you are, where you are presenting, and the number of people in the audience. By having this presentation registered, we can

More information

Tips on How to Better Serve Customers with Various Disabilities

Tips on How to Better Serve Customers with Various Disabilities FREDERICTON AGE-FRIENDLY COMMUNITY ADVISORY COMMITTEE Tips on How to Better Serve Customers with Various Disabilities Fredericton - A Community for All Ages How To Welcome Customers With Disabilities People

More information

INTRODUCTION. Just because you know what you re talking about doesn t mean that I do

INTRODUCTION. Just because you know what you re talking about doesn t mean that I do INTRODUCTION Just because you know what you re talking about doesn t mean that I do Participant in Monaghan Age Friendly strategy consultation Monaghan Age Friendly alliance is in existence since September

More information

At the end of the lesson students can

At the end of the lesson students can At the end of the lesson students can define what is stage fright, and its causes demonstrate an understanding of why learning public speaking is important explain how to deal with stage fright appropriately

More information

Giving and Receiving Feedback for Performance Improvement

Giving and Receiving Feedback for Performance Improvement Giving and Receiving Feedback for Performance Improvement Presented by Mark Beese, MBA CM10 5/3/2018 11:15 AM The handout(s) and presentation(s) attached are copyright and trademark protected and provided

More information

Meeting someone with disabilities etiquette

Meeting someone with disabilities etiquette Meeting someone with disabilities etiquette Many people unsure how to go about meeting someone with a disability because they don t want to say or do the wrong thing. Here are a few tips to keep in mind

More information

This is a large part of coaching presence as it helps create a special and strong bond between coach and client.

This is a large part of coaching presence as it helps create a special and strong bond between coach and client. Page 1 Confidence People have presence when their outer behavior and appearance conveys confidence and authenticity and is in sync with their intent. It is about being comfortable and confident with who

More information

Connecting to the Guest. Dr. John L. Avella Ed.D Cal State Monterey Bay

Connecting to the Guest. Dr. John L. Avella Ed.D Cal State Monterey Bay Connecting to the Guest Dr. John L. Avella Ed.D Cal State Monterey Bay Connecting to Guest Developing Relationships Create Loyal Guests Role of Guest Service Provider To create a unique emotional experience

More information

Chapter 7. M.G.Rajanandh, Department of Pharmacy Practice, SRM College of Pharmacy, SRM University.

Chapter 7. M.G.Rajanandh, Department of Pharmacy Practice, SRM College of Pharmacy, SRM University. Chapter 7 M.G.Rajanandh, Department of Pharmacy Practice, SRM College of Pharmacy, SRM University. Patient counseling is a broad term which describes the process through which health care professionals

More information

4/3/2014. Dame Cicely Sanders : Born in England Nursing Degree Social Work Degree Doctor Opened 1 st Stand Alone Hospice 1967

4/3/2014. Dame Cicely Sanders : Born in England Nursing Degree Social Work Degree Doctor Opened 1 st Stand Alone Hospice 1967 Catherine Hausenfluke Independent Consultant 512-966-4955 Know More about Dying and Grief Come to Terms with Your Own Morality Understand Grief and What are the Rules Understand the Dying Process Relating

More information

UNDERSTANDING MEMORY

UNDERSTANDING MEMORY Communication Chain UNDERSTANDING MEMORY HEARING EXPRESSION thoughts/ ideas ATTENTION select words to use speech production FEEDBACK Hello, how are you? Communication Chain The Communication Chain picture

More information

RISK COMMUNICATION FLASH CARDS. Quiz your knowledge and learn the basics.

RISK COMMUNICATION FLASH CARDS. Quiz your knowledge and learn the basics. RISK COMMUNICATION FLASH CARDS Quiz your knowledge and learn the basics http://www.nmcphc.med.navy.mil/ TOPICS INCLUDE: Planning Strategically for Risk Communication Communicating with Verbal and Nonverbal

More information

1. Each person involved in the communication process is both a sender and a receiver. True False

1. Each person involved in the communication process is both a sender and a receiver. True False Page 1 of 5 This chapter has 50 questions. Scroll down to see and select individual questions or narrow the list using the checkboxes below. 0 questions at random and keep in order s - (17) Odd Numbered

More information

Using EQ for Effective Communication Skills

Using EQ for Effective Communication Skills Using EQ for Effective Communication Skills Tips for the webinar Training Industry Sarah Turner Consultant The Faurote Group Predictors of Success Dedication Passion Confidence Drive Positive Attitude

More information

Information Session. What is Dementia? People with dementia need to be understood and supported in their communities.

Information Session. What is Dementia? People with dementia need to be understood and supported in their communities. Information Session People with dementia need to be understood and supported in their communities. You can help by becoming a Dementia Friend. Visit www.actonalz.org/dementia-friends to learn more! Dementia

More information

C. Identify gender differences in communication. 9. Men and women communicate in different ways, primarily because of socialization and status.

C. Identify gender differences in communication. 9. Men and women communicate in different ways, primarily because of socialization and status. ORGANIZATIONAL BEHAVIOR: AN EXPERIENTIAL APPROACH EIGHTH EDITION Joyce S. Osland PART 2 CREATING EFFECTIVE WORK GROUPS Chapter 8 Interpersonal Communication OBJECTIVES: A. Understand the transactional

More information

Introduction to SOCIAL STYLE sm

Introduction to SOCIAL STYLE sm Introduction to SOCIAL STYLE sm 11 The TRACOM Corporation All Rights Reserved Disconnect -to interrupt; detach Noun; a lack of communication or agreement The TRACOM Corporation All Rights Reserved Reconnect

More information

Never document again: Patient refuses Chaplain or Social Work visit

Never document again: Patient refuses Chaplain or Social Work visit 04/991 Chaplain Gordon Robertson, LBSW, BCC Houston Hospice - Texas Medical Center 1905 Holcombe Blvd. Houston, Texas 77030 Never document again: Patient refuses Chaplain or Social Work visit Patient has

More information

Ending Stigma with Recovery Messaging

Ending Stigma with Recovery Messaging Ending Stigma with Recovery Messaging Welcome to the RecoveryU module on Ending Stigma with Recovery Messaging: How to share your story to reduce the stigma of Addiction and Recovery. By the end of this

More information

REASON FOR REFLECTING

REASON FOR REFLECTING Reflecting Skills Paraphrase and Reflection of Feeling REASON FOR REFLECTING Reflecting is a verbal way of communicating empathy A form of feedback that enables the client to confirm or correct the impression

More information

Introduction to Interpersonal Communication

Introduction to Interpersonal Communication Introduction to Interpersonal Communication OBJECTIVES FOR CHAPTER ONE Understand the three main models of human communication (linear, interactional, and transactional models) Understand the impersonal-interpersonal

More information

Public Speaking Handbook

Public Speaking Handbook Test Bank for Public Speaking Handbook Fourth Edition Prepared by Joy Daggs Culver-Stockton College Boston Columbus Indianapolis New York San Francisco Upper Saddle River Amsterdam Cape Town Dubai London

More information

Contents :32:52 2

Contents :32:52 2 Contents What is Communication Process of Communication Types of Communication Levels of Communication Communication Barriers Tools of Effective Communication 29-11-2016 03:32:52 2 is what?? It is a process

More information

Learning to use a sign language

Learning to use a sign language 85 Chapter 8 Learning to use a sign language It is easy for a young child to learn a complete sign language. A child will first begin to understand the signs that others use, especially for people and

More information

Managing conversations around mental health. Blue Light Programme mind.org.uk/bluelight

Managing conversations around mental health. Blue Light Programme mind.org.uk/bluelight Managing conversations around mental health Blue Light Programme 1 Managing conversations around mental health Managing conversations about mental wellbeing Find a quiet place with an informal atmosphere,

More information

When Your Partner s Actions Seem Selfish, Inconsiderate, Immature, Inappropriate, or Bad in Some Other Way

When Your Partner s Actions Seem Selfish, Inconsiderate, Immature, Inappropriate, or Bad in Some Other Way When Your Partner s Actions Seem Selfish, Inconsiderate, Immature, Inappropriate, or Bad in Some Other Way Brent J. Atkinson, Ph.D. In the article, Habits of People Who Know How to Get their Partners to

More information

Value of emotional intelligence in veterinary practice teams

Value of emotional intelligence in veterinary practice teams Vet Times The website for the veterinary profession https://www.vettimes.co.uk Value of emotional intelligence in veterinary practice teams Author : MAGGIE SHILCOCK Categories : Vets Date : February 17,

More information

How to not blow it at On Campus Mock Trial Competition. with Tyler

How to not blow it at On Campus Mock Trial Competition. with Tyler How to not blow it at On Campus Mock Trial Competition with Tyler Why listen to me? I m a professional (now.) I have tried over 100 jury trials. I have made my share of mistakes. I teach/coach mock trial

More information

How to apply for Access to Work (AtW) online: (Correct as of September 2018)

How to apply for Access to Work (AtW) online: (Correct as of September 2018) This is information to help you apply for AtW. It is worth reading all of this before you start applying because it will help you be prepared with your answers, and gives you suggestions about how to explain

More information

WHAT IS SOFT SKILLS:

WHAT IS SOFT SKILLS: WHAT IS SOFT SKILLS: Soft skills refer to a cluster of personality traits, social graces, facility with language, friendliness and optimism that mark people to a varying degree. Soft skills compliment

More information

FORENSIC HYPNOSIS WITH THE DEAF AND HEARING IMPAIRED

FORENSIC HYPNOSIS WITH THE DEAF AND HEARING IMPAIRED FORENSIC HYPNOSIS WITH THE DEAF AND HEARING IMPAIRED By: Inspector Marx Howell, BS (ret.) Unfortunately, I had not given much thought to the use of hypnosis with a deaf or hearing impaired individual until

More information

Anchorage, Alaska September 24-28, 2017

Anchorage, Alaska September 24-28, 2017 Anchorage, Alaska September 24-28, 2017 I Hate Public Speaking Video Overcoming Your Fear of Public Speaking Don Semon, Director El Dorado County DCSS Ross Hutchings, CAE Executive Director CSDA The fear

More information

A Guide to Theatre Access: Marketing for captioning

A Guide to Theatre Access: Marketing for captioning Guide A Guide to Theatre Access: Marketing for captioning Image courtesy of Stagetext. Heather Judge. CaptionCue test event at the National Theatre, 2015. Adapted from www.accessibletheatre.org.uk with

More information

Director of Testing and Disability Services Phone: (706) Fax: (706) E Mail:

Director of Testing and Disability Services Phone: (706) Fax: (706) E Mail: Angie S. Baker Testing and Disability Services Director of Testing and Disability Services Phone: (706)737 1469 Fax: (706)729 2298 E Mail: tds@gru.edu Deafness is an invisible disability. It is easy for

More information

Partners in Quality Care

Partners in Quality Care In-Home Aides Partners in Quality Care Communication and Professionalism The Merriam- Webster dictionary defines communication as a verbal or written message and a process by which information is exchanged

More information

Accessibility. Serving Clients with Disabilities

Accessibility. Serving Clients with Disabilities Accessibility Serving Clients with Disabilities Did you know that just over 15.5% of Ontarians have a disability? That s 1 in every 7 Ontarians and as the population ages that number will grow. People

More information

CBT and Anxiety. Marjorie Rabiau, Ph.D. Pearl Lebovitch Clinical Day November 18, 2014

CBT and Anxiety. Marjorie Rabiau, Ph.D. Pearl Lebovitch Clinical Day November 18, 2014 CBT and Anxiety Marjorie Rabiau, Ph.D. Pearl Lebovitch Clinical Day November 18, 2014 Objectives Discuss effectiveness of CBT to treat anxiety Explain different CBT strategies to treat anxiety How to adapt

More information

Transforming Public Speaking Anxiety Workbook

Transforming Public Speaking Anxiety Workbook Transforming Public Speaking Anxiety Workbook This workbook is designed to accompany 5 Proven Methods to Transform Public Speaking Anxiety, which is Part 2 of Your True Voice: How to Speak with Power and

More information

Actions Speak Louder!

Actions Speak Louder! Actions Speak Louder! 21 Skits Related to Hearing Loss Plus Tips for Creating a Dynamic Performance By Sam Trychin, Ph.D. Another book in the Living With Hearing Loss Series 1991, Revised edition, 2003

More information

Client Care Counseling Critique Assignment Osteoporosis

Client Care Counseling Critique Assignment Osteoporosis Client Care Counseling Critique Assignment Osteoporosis 1. Describe the counselling approach or aspects of different approaches used by the counsellor. Would a different approach have been more appropriate

More information

Chapter 14 My Recovery Plan for My Life

Chapter 14 My Recovery Plan for My Life 281 1 Decision 4 Activities 5 People 6 Feelings 7 Life Style 8 History 3 Exposure 2 Body Chapter 14 My Recovery Plan for My Life In this chapter you can begin to map out a longer view of your recovery

More information

1/9/2019. The Importance of Body Language in Communication. The Importance of Nonverbal Communication

1/9/2019. The Importance of Body Language in Communication. The Importance of Nonverbal Communication The Importance of Body Language in Julie Chapman Our Community Listens, Carolina Chapter Leader julie.chapman@ourcommunitylistens.org Learning Objectives: Pharmacists and Pharmacy Technicians Participant

More information

Presentation Preparation

Presentation Preparation November 2015 TABLE OF CONTENTS page 1 CHIROPRACTORS PRESENTING CHIROPRACTIC TO OTHER HEALTH PRACTITIONERS Presentation Tips Getting Ready Presentation Day Following Up page 3 COMMON QUESTIONS AND HOW

More information

Team Captain Guide. Sunday, May 6, walk.wellnesshouse.org

Team Captain Guide. Sunday, May 6, walk.wellnesshouse.org Team Captain Guide Sunday, May 6, 2018 Welcome Team Captain! I am thrilled you are joining us for the 2018 Walk for Wellness House as, together, we raise funds to support Wellness House programs. As you

More information

September MESSAGING GUIDE 547E-EN (317)

September MESSAGING GUIDE 547E-EN (317) September 2016 1 MESSAGING GUIDE 547E-EN (317) Contents OVERVIEW 3 4 ABOUT THIS GUIDE BRINGING ROTARY S BRAND STORY TO LIFE WHAT WE SAY & HOW WE SOUND 5 5 WHAT IS MESSAGING? ROTARY S BRAND VOICE TAILORING

More information

COMMUNICATION TIPS FOR SUCCESSFUL COMMUNICATION DURING ALL STAGES OF ALZHEIMER S DISEASE

COMMUNICATION TIPS FOR SUCCESSFUL COMMUNICATION DURING ALL STAGES OF ALZHEIMER S DISEASE COMMUNICATION TIPS FOR SUCCESSFUL COMMUNICATION DURING ALL STAGES OF ALZHEIMER S DISEASE Pam M., living with Alzheimer's, and her husband and care partner, Bob L. 1 COMMUNICATION IS:» How we express our

More information

MAJ TRIAL SKILLS SEMINAR: PLAINTIFF S CLOSING ARGUMENT

MAJ TRIAL SKILLS SEMINAR: PLAINTIFF S CLOSING ARGUMENT I. Introduction MAJ TRIAL SKILLS SEMINAR: PLAINTIFF S CLOSING ARGUMENT And God said: Let there be Satan, so people don t blame everything on me. And let there be lawyers, so people don t blame everything

More information

What is effective communication?

What is effective communication? Communication What is effective communication? - Communication: Any connection between humans - Both verbal & non-verbal. - You cannot not communicate. * We are ALWAYS communicating. What are the five

More information

Bad Apples. For Preview Only Do Not Use For Training How to Deal with Difficult Attitudes

Bad Apples. For Preview Only Do Not Use For Training How to Deal with Difficult Attitudes Bad Apples How to Deal with Difficult Attitudes Participant Materials Reproducing this page in any format is prohibited. Bad Apples How to Deal With Difficult Attitudes Participant Materials Introduction

More information

Chapter 14 Support for parents and caregivers

Chapter 14 Support for parents and caregivers 179 Chapter 14 Support for parents and caregivers All over the world, parents and other family members work very hard caring for their young children. And when a family has a child who cannot hear, there

More information

Source: Emotional Intelligence 2.0 by Travis Bradberry and Jean Greaves Copyright 2009 by Talent Smart

Source: Emotional Intelligence 2.0 by Travis Bradberry and Jean Greaves Copyright 2009 by Talent Smart The following presentation, in large part, discusses the findings and work of Travis Bradberry, Ph.D. and Jean Graves, Ph.D. Their work can be found in greater detail in their most recent book Emotional

More information

Interacting with people

Interacting with people Learning Guide Interacting with people 28518 Interact with people to provide support in a health or wellbeing setting Level 2 5 credits Name: Workplace: Issue 1.0 Copyright 2017 Careerforce All rights

More information

FROM LONELINESS TO TOGETHERNESS

FROM LONELINESS TO TOGETHERNESS FROM LONELINESS TO TOGETHERNESS Ung Cancer, or Young Cancer in English, is a non-profit organisation that works to improve living conditions for young adults with cancer. By this we mean young adults

More information

Ross Jeffries Speed Seduction

Ross Jeffries Speed Seduction Ross Jeffries Speed Seduction How To Meet Women Anytime, Anywhere (10-Part Seduction Mastery Series) Part 2: Avoid the Confidence Trap www.seduction.com This transcript may not be duplicated without written

More information

Nonverbal Communication. CHS 446 Communication Skills for the Healthcare Professional Mohammed S. Alnaif, Ph.D.

Nonverbal Communication. CHS 446 Communication Skills for the Healthcare Professional Mohammed S. Alnaif, Ph.D. Nonverbal Communication CHS 446 Communication Skills for the Healthcare Professional Mohammed S. Alnaif, Ph.D. alnaif@ksu.edu.sa Nonverbal Communication The process of sending and receiving messages without

More information

Chapter 12: Motivating Students

Chapter 12: Motivating Students Chapter 12: Motivating Students Chapter 12 Objectives After completing chapter 12, students should be able to do the following: 1. Describe the concept of motivation from the cognitive, stimulation, and

More information

Critical Conversations

Critical Conversations Critical Conversations TIPS FOR TALKING WHEN STAKES ARE HIGH Agenda 1. Basics of Communication 2. Crucial Conversations defined 3. Before the conversation: setting the stage 4. During the conversation:

More information

Interpersonal skills are defined as everyday skills employed for. communication and interaction with individuals. These skills include all

Interpersonal skills are defined as everyday skills employed for. communication and interaction with individuals. These skills include all Interpersonal skills essay 1 Definition: Interpersonal skills are defined as everyday skills employed for communication and interaction with individuals. These skills include all methods of communication,

More information

Advocacy Presentations: Backgrounder & How-To Guide

Advocacy Presentations: Backgrounder & How-To Guide Advocacy Presentations: Backgrounder & How-To Guide chiropractic.on.ca Background The OCA has created a comprehensive strategy to promote the benefits of chiropractic care in general and, more specifically,

More information

PROFESSIONALISM THE ABC FOR SUCCESS

PROFESSIONALISM THE ABC FOR SUCCESS PROFESSIONALISM THE ABC FOR SUCCESS PROFESSIONALISM BOOKS CONTENTS What s it all About? 7 Choose Excellence 11 A for Attitude 19 B for Behaviour 33 C for Character 51 Make it Work for You 61 Guaranteed

More information

Southern Safety Tri-Lateral Stop Work Authority/Intervention and Video Update

Southern Safety Tri-Lateral Stop Work Authority/Intervention and Video Update Southern Safety Tri-Lateral Stop Work Authority/Intervention and Video Update Intervention Human interaction is a vital part of an effective safety system Unsafe acts and conditions- most of the accidents

More information

Spirituality in the Workplace

Spirituality in the Workplace Spirituality in the Workplace By Ginger Lapid-Bogda, Ph.D. The most frequently asked question about spirituality in the workplace is this: How can the Enneagram be used to bring spirituality into organizations?

More information

Discovering Your Primary Motivational Gift

Discovering Your Primary Motivational Gift Discovering Your Primary Motivational Gift Presented here are the Seven (7) Motivational Gifts outlined in Romans 12. There are twenty (20) questions for each Gift. As you read each characteristic of each

More information

Conversations Without Words: Using Nonverbal Communication to Improve the Patient-Caregiver Relationship

Conversations Without Words: Using Nonverbal Communication to Improve the Patient-Caregiver Relationship Conversations Without Words: Using Nonverbal Communication to Improve the Patient-Caregiver Relationship Judith A. Hall, PhD University Distinguished Professor of Psychology Northeastern University j.hall@neu.edu

More information

CPI S TOP 10 DE-ESCALATION TIPS

CPI S TOP 10 DE-ESCALATION TIPS CPI S TOP 10 DE-ESCALATION TIPS CAN THESE TIPS HELP ME? Whether you work in education, healthcare, human services, business, or any field, you might deal with angry, hostile, or noncompliant behavior every

More information

Alcohol: A conversation. A comprehensive approach for schools

Alcohol: A conversation. A comprehensive approach for schools SOCIAL Studies Lesson 2 Personal decisions in a public world Description We have the right to make decisions about our own lives, but we are also members of a society. The effects of our decisions can

More information

Counseling Skills (I) Attending and Listening. Mr. Lema, Isaac Clinical Psychologist (MSc) 18 th December 2015

Counseling Skills (I) Attending and Listening. Mr. Lema, Isaac Clinical Psychologist (MSc) 18 th December 2015 Counseling Skills (I) Attending and Listening Mr. Lema, Isaac Clinical Psychologist (MSc) 18 th December 2015 Learning Objectives Explain the importance of rapport building Demonstrate the skills of attending

More information

USING ASSERTIVENESS TO COMMUNICATE ABOUT SEX

USING ASSERTIVENESS TO COMMUNICATE ABOUT SEX Chapter 5: Sexual Health Exercise 1 USING ASSERTIVENESS TO COMMUNICATE ABOUT SEX Aggressive Passive Manipulative/manipulation Assertive Balance of power Sex Sexual coercion 1. To build learners communication

More information

I know you believe you understand what you think I said; but, I am not sure you realize what you heard is not what I meant.

I know you believe you understand what you think I said; but, I am not sure you realize what you heard is not what I meant. I know you believe you understand what you think I said; but, I am not sure you realize what you heard is not what I meant. -Mother 1 Communication: Any connection between humans Both verbal & nonverbal.

More information

Coping with Cancer. Patient Education Social Work and Care Coordination Cancer Programs. Feeling in Control

Coping with Cancer. Patient Education Social Work and Care Coordination Cancer Programs. Feeling in Control Patient Education Coping with Cancer Many patients find that their first challenge is to feel in control of life again. These resources and tips may help. You can do it! Most people do not expect a serious

More information

Chapter 22. Joann T. funk

Chapter 22. Joann T. funk Chapter 22 Persuasive Essays Joann T. funk Persuasive writing has the goal of convincing readers that a certain perspective is the desired one. A scholarly writer should persuade without showing any bias.

More information

A VIDEO SERIES. living WELL. with kidney failure LIVING WELL

A VIDEO SERIES. living WELL. with kidney failure LIVING WELL A VIDEO SERIES living WELL with kidney failure LIVING WELL Contents 2 Introduction 3 What will I learn? 5 Who is on my healthcare team? 6 Who is affected by kidney failure? 6 How does kidney failure affect

More information

Lesson 9 Anxiety and Relaxation Techniques

Lesson 9 Anxiety and Relaxation Techniques The following presentation was originally developed for individuals and families by Achieva (a Western PA service provider). Now offered as a webcast production, ODP is providing this valuable resource

More information

Speak Out! Sam Trychin, Ph.D. Copyright 1990, Revised Edition, Another Book in the Living With Hearing Loss series

Speak Out! Sam Trychin, Ph.D. Copyright 1990, Revised Edition, Another Book in the Living With Hearing Loss series Speak Out! By Sam Trychin, Ph.D. Another Book in the Living With Hearing Loss series Copyright 1990, Revised Edition, 2004 Table of Contents Introduction...1 Target audience for this book... 2 Background

More information

Anxiety. Top ten fears. Glossophobia fear of speaking in public or of trying to speak

Anxiety. Top ten fears. Glossophobia fear of speaking in public or of trying to speak Glossophobia fear of speaking in public or of trying to speak Forget heights and sharks. Public speaking often makes it to the top of the Top Fears List, higher even than death. Think about that. That

More information

1. Stating the purpose of the speech is the first step in creating a speech.

1. Stating the purpose of the speech is the first step in creating a speech. 2 From A to Z: Overview of a Speech True/False Questions 1. Stating the purpose of the speech is the first step in creating a speech. 2. Audience analysis involves making random guesses about how the audience

More information

Activities for Someone in Early in Dementia

Activities for Someone in Early in Dementia Diamonds Still Clear Sharp - Can Cut Hard - Rigid - Inflexible Many Facets Can Really Shine Activities for Someone in Early in Dementia Diamond Characteristics Know Who s in Charge Respect Authority Can

More information

Test Bank Chapter 2: Manage Speech Anxiety

Test Bank Chapter 2: Manage Speech Anxiety Test Bank Chapter 2: Manage Speech Anxiety Learning Objectives Identify problematic thought patterns. Recall methods for making self-messages more constructive. Name two distinct sensations caused by speaking

More information

Quick guide to autism

Quick guide to autism Quick guide to autism What it looks like and how you can help What is autism? Autism is a lifelong neurodevelopmental disorder We don t know what causes autism but we do know genetics plays a role 1 in

More information

The Brave Child How to Help Your Child Adapt, Move Forward, and Thrive (Even When They Are Scared)

The Brave Child How to Help Your Child Adapt, Move Forward, and Thrive (Even When They Are Scared) The Brave Child How to Help Your Child Adapt, Move Forward, and Thrive (Even When They Are Scared) Presented to: Wallingford-Swarthmore School District January 10, 2017 K a t h e r i n e D a h l s g a

More information

What we all should know about. Stuttering!

What we all should know about. Stuttering! What we all should know about Stuttering! ATTRIBUTES Who are you??????? Think of three things that describe you & one thing you need to improve! Affirmations Circle those that describe you I am intelligent.

More information