Accessibility. Reporting Interpretation and Accommodation Requests

Size: px
Start display at page:

Download "Accessibility. Reporting Interpretation and Accommodation Requests"

Transcription

1 A presentation by: The WorkSmart Network Accessibility Reporting Interpretation and Accommodation Requests Version

2 Overview As subrecipients and contractors of Federally-funded programs and activities, we have a responsibility to provide meaningful access and equal opportunity to services.

3 The laws Federal civil rights laws prohibit discrimination of members, applicants, enrollees, and beneficiaries in programs and activities that receive Federal financial assistance. The laws include: Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, Title IX of the Educational Amendments of 1972, the Age Discrimination Act of 1975, and Section 1557 of the Patient Protection and Affordable Care Act of 2010

4 Key populations Limited English Proficiency Individual: a customer who cannot speak, read, write, or understand the English language at a level that permits them to access program services and benefits in a meaningful way. Disabled Individual: a customer with a physical or mental impairment that substantially limits one or more of the major life activities; a record of such an impairment; or, being regarded as having such impairment.

5 The laws (continued) These laws prohibit recipients and subrecipients of Federal financial assistance from discriminating on the basis of race, color, national origin, sex, age, disability, and, in some programs, religious creed or political affiliation or beliefs, in their service delivery, and from engaging in retaliation against those who oppose discriminatory practices protected by Federal civil rights laws.

6 Our responsibility Provide services and programs in the most integrated setting appropriate to the needs of the qualified individual with a disability; Ensure that programs, services, activities, and facilities are accessible; Make reasonable modifications in their policies, practices, and procedures to avoid discrimination on the basis of disability, unless it would result in a fundamental alteration of the program;

7 Our responsibility (continued) Provide auxiliary aids to persons with disabilities, at no additional cost, where necessary to afford an equal opportunity to participate in or benefit from a program or activity; Designate a responsible employee to coordinate their efforts to comply with Section 504 and the ADA;

8 Our responsibility (continued) Adopt grievance procedures to handle complaints of disability discrimination in their programs and activities; and, Provide notice that indicates: That the covered entity does not discriminate on the basis of disability How to contact the employee who coordinates the covered entity s efforts to comply with the law Information about the grievance procedures

9 Our responsibility (continued) Provide language assistance services, including translated vital documents and oral interpretation, free of charge and in a timely manner, when such services are necessary to provide meaningful access to LEP individuals.

10 Interpretation accommodations Accommodation examples: Oral interpretation Bilingual or multilingual staff Professional interpreter services (Language Line) Volunteer interpreters Vital document translation

11 Blind, visually-impaired accommodations Accommodation examples: Braille Large print/magnification software Audio recordings Accessible electronic formats that can be read by screen reading software Optical readers

12 Deaf, hard of hearing accommodations Accommodation examples: Sign language, oral, and cued speech interpreters Video remote interpreting services Open and closed captioning of videos Real time captioning Photo courtesy: American Sign Language Teachers Association

13 Interpretation example Ken, a Career Planner, is meeting with Julie to discuss program eligibility. In the appointment, he recognizes Julie has challenges communicating in English. He learns that her primary language is Spanish. Ken offers to bring in an interpreter (via Language Line) to aid in the communication. She agrees and Ken arranges the service through Language Line to continue the appointment. What s Next? After the appointment ends, Ken should notify the One-Stop Operator of the use of the Language Line service. Next, he must report the instance in the Accessibility Reporting Google Sheet.

14 Reporting an accepted interpretation request 01 Record interpreter engagement in Accessibility Services Google Sheet, using the Interpreter Service tab 02 If interpreter service is offered and accepted, document the date, staff name, offered translation service accepted by LEP Individual (select Y), translation service provider, language group, translator phone, translator name and include any pertinent comments 03 Notify the One-Stop Operator if a contracted interpreter service (i.e., Language Line) was used for the engagement IMPORTANT: Document each instance in which an interpretation service offered.

15 Reporting a declined interpretation request 03 If interpreter service is offered and refused, collect a signed Acknowledgement/Refusal of Interpreter Services Form from the individual during the engagement 04 Submit the Acknowledgement/Refusal of Interpreter Services Form to the One-Stop Operator within 10 business days AND retain a copy of the form in the participant case file (see Case File section divider for guidance) if applicable IMPORTANT: Document each instance in which an interpretation service offered.

16 Interpretation options In instances where the LEP person insists on using an adult family member or friend as interpreter, subrecipients and contractors must ensure that the LEP individual understands that the agency would otherwise provide a qualified interpreter free of charge. Next steps In situations like this, recipients or subrecipients should go over LEP individual s interpretation rights and decision as to those rights using the Acknowledgement/Refusal of Interpreter Services Form. (Available in Google Drive.)

17 Accommodation example Alex signs up for a resume workshop. Before the workshop, he contacts Tara to explain he has difficulty reading small print. Tara asks Alex what accommodations he needs and makes arrangements. Alex will be seated at a table nearest the presentation screen and screen font is scaled at 18pt or higher to reduce visual stress. She also makes available a magnification tool for Alex at the workshop. What s Next? After the workshop, Tara should report the instance in the Accessibility Reporting Google Sheet, under the accommodations tab.

18 Reporting an accommodation request 01 Record accommodation service(s) in Accessibility Services Google Sheet, using the Accommodation Service tab IMPORTANT: Document each instance in which an interpretation service offered.

19 Resources For more help, check out these resources Civil Rights Plan (DWD) Language Line

20 A presentation by: The WorkSmart Network Questions? Version

AUXILIARY AIDS PLAN FOR PERSONS WITH DISABILITIES AND LIMITED ENGLISH PROFICIENCY

AUXILIARY AIDS PLAN FOR PERSONS WITH DISABILITIES AND LIMITED ENGLISH PROFICIENCY AUXILIARY AIDS PLAN FOR PERSONS WITH DISABILITIES AND LIMITED ENGLISH PROFICIENCY PURPOSE This plan provides the policies and procedures for Directions for Living to ensure: A. That all clients and/or

More information

Removing Barriers to Justice: It s s More Than Ramps. Office of State Courts Administrator, Access to Justice

Removing Barriers to Justice: It s s More Than Ramps. Office of State Courts Administrator, Access to Justice Removing Barriers to Justice: It s s More Than Ramps Office of State Courts Administrator, Access to Justice Barriers Attitudes (regardless of our knowledge of them) Feelings Beliefs Myths/Stereotypes

More information

EFFECTIVE COMMUNICATION IN MEDICAL SETTINGS

EFFECTIVE COMMUNICATION IN MEDICAL SETTINGS EFFECTIVE COMMUNICATION IN MEDICAL SETTINGS HEALTH CARE PROVIDERS MUST ENSURE EFFECTIVE COMMUNICATION WITH PATIENTS AND THEIR COMPANIONS Begin ADA, Section 504 and Section 1557 REQUIREMENTS The Americans

More information

Limited English Proficiency Plan

Limited English Proficiency Plan Limited English Proficiency Plan City of Waterloo, Iowa Community Development July 2016 620 Mulberry Street, Waterloo, IA 319-291-4429 1 Table of Contents I. Introduction Page 3 II. Meaningful Access:

More information

Civil Rights Compliance for Patients

Civil Rights Compliance for Patients Civil Rights Compliance for Patients What You Need to Know and How to Help Your Facilities Comply Objectives At the end of this session the participant will: Identify Civil Rights law as it pertains to

More information

Frequently Asked Questions Regarding New ACA Section 1557 Regulations

Frequently Asked Questions Regarding New ACA Section 1557 Regulations RESPONSE TO WEBINAR: Frequently Asked Questions Regarding New ACA Section 1557 Regulations OVERVIEW Providers nationwide continue to have many questions about major language access changes under Section

More information

2018 Limited English Proficiency Plan for the City of West Palm Beach

2018 Limited English Proficiency Plan for the City of West Palm Beach 2018 Limited English Proficiency Plan for the City of West Palm Beach Who is a LEP Individual? Individuals who have Limited English Proficiency (LEP) are those who do not speak English as their primary

More information

Major Changes to the ACA How Will They Affect Your Language Access Program? Sponsored by InDemand Interpreting

Major Changes to the ACA How Will They Affect Your Language Access Program? Sponsored by InDemand Interpreting Major Changes to the ACA How Will They Affect Your Language Access Program? Major Changes to the ACA E-book Series: PART 1: What Are the New Regulations? PART 2: How to Comply With the New Regulations?

More information

Limited English Proficiency (LEP)

Limited English Proficiency (LEP) Policy Number: P-WIOA-LEP-1.A Effective Date: November 13, 2018 Approved By: Nick Schultz, Executive Director Limited English Proficiency (LEP) PURPOSE The purpose of the policy is to provide guidance

More information

Mechanicsburg, Ohio. Policy: Ensuring Effective Communication for Individuals with Disabilities Policy Section: Inmate Supervision and Care

Mechanicsburg, Ohio. Policy: Ensuring Effective Communication for Individuals with Disabilities Policy Section: Inmate Supervision and Care Tri-County Regional Jail Policy & Procedure Policy: Ensuring Effective Communication for Individuals with Disabilities Policy Section: Inmate Supervision and Care Tri-County Regional Jail Mechanicsburg,

More information

The Salvation Army Brevard County Domestic Violence Program Auxiliary Aids & Services Plan

The Salvation Army Brevard County Domestic Violence Program Auxiliary Aids & Services Plan The Salvation Army Brevard County Domestic Violence Program Auxiliary Aids & Services Plan Policy: The Salvation Army DVP shall make every effort to provide services to eligible individuals regardless

More information

Language Access Plan

Language Access Plan Language Access Plan Real Estate Department 08/31/2018 Real Estate Language Access Designee Tawny Klebesadel KlebesadelTM@muni.org (907) 343-7534 Table of Contents I. Introduction Page 3 II. Meaningful

More information

Limited English Proficiency Plan

Limited English Proficiency Plan Limited English Proficiency Plan ALAMO AREA COUNCIL OF GOVERNMENTS BEXAR AREA AGENCY ON AGING October 1, 2015 TITLE VI COORDINATOR Siena Lindemann, Regional Mobility Manager 8700 Tesoro Dr., Suite 700,

More information

Language Access Services Policy and Health Care Interpreters. David Cardona, MD, MPH Language Access Services Coordinator

Language Access Services Policy and Health Care Interpreters. David Cardona, MD, MPH Language Access Services Coordinator Language Access Services Policy and Health Care Interpreters David Cardona, MD, MPH Language Access Services Coordinator Equity and Inclusion Presentation Overview Language Access Services Policy Definition

More information

Dade Legal Aid Auxiliary Aids Plan

Dade Legal Aid Auxiliary Aids Plan Dade Legal Aid Auxiliary Aids Plan Dade Legal Aid (hereinafter referred to as DLA) shall comply with Section 504 of the Rehabilitation Act of 1973, 29 U.S.C. 794, as implemented by 45 C.F.R. Part 84 (hereinafter

More information

Limited English Proficiency Plan. Development Services Department. June 26, 2018

Limited English Proficiency Plan. Development Services Department. June 26, 2018 Limited English Proficiency Plan Development Services Department June 26, 2018 Development Services Language Access Designee Tana Klunder klundertg@muni.org (907) 343-8301 Table of Contents I. Introduction

More information

Language Access Services

Language Access Services Language Access Services Strategies for Effective Language Access for the AAPI community Valerie Huang, MA, CHI, Language Services Program Manager Objectives Define language access and the role it plays

More information

2013 AUXILIARY AIDS AND SERVICE PLAN FOR PERSONS WITH DISABILITIES AND PERSONS WITH LIMITED ENGLISH PROFICIENCY

2013 AUXILIARY AIDS AND SERVICE PLAN FOR PERSONS WITH DISABILITIES AND PERSONS WITH LIMITED ENGLISH PROFICIENCY Legal Aid Society of Palm Beach County, Inc. Domestic Violence Project 423 Fern Street, Ste. 200 West Palm Beach, FL 33401 (561) 655-8944 ext. 238 Toll-free: (800) 403-9353, ext. 238 Fax: (561) 655-5269

More information

5/6/2016. Interpreters, Translators, and Auxiliary Aids: Provider Obligations. Important Information. Preliminaries

5/6/2016. Interpreters, Translators, and Auxiliary Aids: Provider Obligations. Important Information. Preliminaries Interpreters, Translators, and Auxiliary Aids: Provider Obligations Lauren Prew Important Information This presentation is similar to any other seminar designed to provide general information on pertinent

More information

A qualified interpreter is one who, via an onsite appearance or a video remote interpreting service (VRI), can:

A qualified interpreter is one who, via an onsite appearance or a video remote interpreting service (VRI), can: CHAPTER: Page 1 of 6 12.0 Introduction Title II of the Americans with Disabilities Act (ADA) prohibits discrimination in the services, programs, and activities of all state and local governments on the

More information

Auxiliary Aids Plan Orlando Police Department InVEST/STOP Program

Auxiliary Aids Plan Orlando Police Department InVEST/STOP Program Auxiliary Aids Plan Orlando Police Department InVEST/STOP Program The Orlando Police Department (OPD) shall comply with Section 504 of the Rehabilitation Act of 1973, 29 U.S.C. 794, as implemented by 45

More information

POLICY and PROCEDURE

POLICY and PROCEDURE POLICY and PROCEDURE Interpreter Services Policy Number: ADM-1014 Administration Manual: Administration Reviewed/Revised: 9/21/2016 Effective: I. PURPOSE: To define Martin Luther King, Jr. Community Hospital

More information

Jewish Family & Children s Service of the Suncoast, Inc. APPROVED BY: BOARD December 19, 2013 SUPERCEDES: n/a REVISED: n/a PAGE(S): 4

Jewish Family & Children s Service of the Suncoast, Inc. APPROVED BY: BOARD December 19, 2013 SUPERCEDES: n/a REVISED: n/a PAGE(S): 4 Jewish Family & Children s Service of the Suncoast, Inc. SUBJECT: Provision of services to the deaf and REFERENCE: Client Rights & Access hard-of-hearing clients EFFECTIVE DATE: December 19, 2013 ISSUED

More information

Limited English Proficiency Plan

Limited English Proficiency Plan Limited English Proficiency Plan September 2017 Limited English Proficiency Policy The Town follows Executive Order 13166 in identifying and engaging Limited English Proficiency (LEP) populations to ensure

More information

LIMITED ENGLISH PROFICIENCY (LEP) AND LANGUAGE ASSISTANCE PLAN POLICY

LIMITED ENGLISH PROFICIENCY (LEP) AND LANGUAGE ASSISTANCE PLAN POLICY 675 Massachusetts Avenue Cambridge, MA 02139 www.cambridge-housing.org TDD 800 545 1833 x112 LIMITED ENGLISH PROFICIENCY (LEP) AND LANGUAGE ASSISTANCE PLAN POLICY The following policy applies to the Leased

More information

Housing Authority of the City of San Buenaventura Language Assistance Plan (LAP)

Housing Authority of the City of San Buenaventura Language Assistance Plan (LAP) Housing Authority of the City of San Buenaventura Language Assistance Plan (LAP) It is the policy of the Housing Authority of the City of San Buenaventura (HACSB) to take reasonable steps to ensure that

More information

In this chapter, you will learn about the requirements of Title II of the ADA for effective communication. Questions answered include:

In this chapter, you will learn about the requirements of Title II of the ADA for effective communication. Questions answered include: 1 ADA Best Practices Tool Kit for State and Local Governments Chapter 3 In this chapter, you will learn about the requirements of Title II of the ADA for effective communication. Questions answered include:

More information

Pasco Sheriff s Office Plan for. Auxiliary Aids and Services

Pasco Sheriff s Office Plan for. Auxiliary Aids and Services Pasco Sheriff s Office Plan for Auxiliary Aids and Services All Pasco Sheriff s Office (PSO) personnel shall comply with Section 504 of the Rehabilitation Act of 1973, 29 U.S.C. 794, as implemented by

More information

Appendix E: Limited English Proficiency Plan What s in our LEP Plan?

Appendix E: Limited English Proficiency Plan What s in our LEP Plan? Appendix E: Limited English Proficiency Plan What s in our LEP Plan? Content related to planning for LEP populations from the Title VI Nondiscrimination Plan (2018 Update) Limited English Proficient Households

More information

TACOMA HOUSING AUTHORITY

TACOMA HOUSING AUTHORITY TACOMA HOUSING AUTHORITY LIMITED ENGLISH PROFICIENCY PROCEDURAL PLAN Tacoma Housing Authority 902 South L Street Tacoma, WA 98405 (253) 207-4421 www.tacomahousing.org Table of Contents 1. PURPOSE... 1

More information

Language Assistance to Persons with Limited English Proficiency and Persons with Hearing and Visual Impairment PURPOSE:

Language Assistance to Persons with Limited English Proficiency and Persons with Hearing and Visual Impairment PURPOSE: Current Status: Active PolicyStat ID: 4405812 Effective: 8/1/2004 Final Approved: 1/2/2018 Last Revised: 1/2/2018 Next Review: 1/2/2019 Owner: Policy Area: References: Applicability: Carolyn Nazabal: Coord

More information

Cache Valley Transit District

Cache Valley Transit District Cache Valley Transit District Limited English Proficiency Plan (LEP Plan) Page 1 of 5 Introduction This Limited English Proficiency (LEP) Plan has been prepared to address the responsibilities of the Cache

More information

Important ADA Policy Guidance on Effective Communication

Important ADA Policy Guidance on Effective Communication Important ADA Policy Guidance on Effective Communication Cheryl DeConde Johnson, Ed.D. 1 From December 2014 Educational Audiology Review, Educational Audiology Association The U.S. Department of Justice

More information

Auxiliary Aids Plan Okaloosa County Sheriff s Office And Domestic Violence Programs

Auxiliary Aids Plan Okaloosa County Sheriff s Office And Domestic Violence Programs O Auxiliary Aids Plan Okaloosa County Sheriff s Office And Domestic Violence Programs OCSO shall comply with Section 504 of the Rehabilitation Act of 1973, 29 U.S.C. 794, as implemented by 45 C.F.R. Part

More information

[LIMITED ENGLISH PROFICIENCY PLAN] Table of Contents

[LIMITED ENGLISH PROFICIENCY PLAN] Table of Contents [LIMITED ENGLISH PROFICIENCY PLAN] December 2007 [LIMITED ENGLISH PROFICIENCY PLAN] Table of Contents Introduction. 3 Executive Order 13166. 3 Plan Summary. 3 Four Factor Analysis. 4-5 Limited English

More information

Language Access Plan Basics

Language Access Plan Basics Language Access Plan Basics What you need to know to build a compliant and effective program InDemand Interpreting 01 Compliance HOW TO COMPLY WITH UPDATED LANGUAGE ACCESS STANDARDS Federal mandates require

More information

EFFECTIVE COMMUNICATION: HEALTHCARE

EFFECTIVE COMMUNICATION: HEALTHCARE EFFECTIVE COMMUNICATION: HEALTHCARE People who have visual, hearing, or speech disabilities ( communication disabilities ) use different ways to communicate. Under the Americans with Disabilities Act (ADA),

More information

HOUSING AUTHORITY OF THE CITY AND COUNTY OF DENVER REASONABLE ACCOMMODATION GRIEVANCE PROCEDURE

HOUSING AUTHORITY OF THE CITY AND COUNTY OF DENVER REASONABLE ACCOMMODATION GRIEVANCE PROCEDURE HOUSING AUTHORITY OF THE CITY AND COUNTY OF DENVER REASONABLE ACCOMMODATION GRIEVANCE PROCEDURE I. DEFINITIONS (A) Complainant: Any Tenant (as defined below) whose grievance is presented to the 504 Coordinator

More information

Information, Guidance and Training on the Americans with Disabilities Act

Information, Guidance and Training on the Americans with Disabilities Act National Network Information, Guidance and Training on the Americans with Disabilities Act Call us toll-free 1-800-949-4232 V/TTY Find your regional center at www.adata.org Effective Communication Revised

More information

Limited English Proficiency Plan 10/04/2017

Limited English Proficiency Plan 10/04/2017 Limited English Proficiency Plan 10/04/2017 WSOS Community Action Commission, Inc. 109 S. Front St., Fremont, OH 43420 419-334-8911 Table of Contents I. INTRODUCTION... 1 II. PLAN SUMMARY... 1 III. FOUR-FACTOR

More information

Registration. Is your registration form accessible? Series: Designing accessible events for people with disabilities and Deaf people

Registration. Is your registration form accessible? Series: Designing accessible events for people with disabilities and Deaf people Series: Designing accessible events for people with disabilities and Deaf people Registration Tip Sheet No. 1 August 2014 Registration is a critical part of any successful event. It provides an opportunity

More information

Deaf and Hard of Hearing Services Clarification and Collaboration. DCFS Rebecca Patton

Deaf and Hard of Hearing Services Clarification and Collaboration. DCFS Rebecca Patton Deaf and Hard of Hearing Services Clarification and Collaboration DCFS Rebecca Patton AUTHORIZED CHILD CARE PAYMENTS January 10, 2008 - P.T. 2008.03 Illinois Department of Children and Family Services

More information

48th Judicial District LANGUAGE ACCESS PLAN

48th Judicial District LANGUAGE ACCESS PLAN 48th Judicial District LANGUAGE ACCESS PLAN Section I. Legal Basis and Purpose This Language Access Plan (LAP) is the plan for the judicial district to ensure meaningful access to court services for persons

More information

Self-Evaluation for Compliance with Section 504 Accessibility Requirements for Persons with Disabilities

Self-Evaluation for Compliance with Section 504 Accessibility Requirements for Persons with Disabilities OREGON COMMUNITY DEVELOPMENT BLOCK GRANT PROGRAM Self-Evaluation for Compliance with Section 504 Accessibility Requirements for Persons with Disabilities Note: This self-evaluation must cover all programs

More information

Taking the Mystery Out of TEFAP. Rosie Krueger Child Nutrition Programs Vermont Agency of Education. Diversity & Inclusion

Taking the Mystery Out of TEFAP. Rosie Krueger Child Nutrition Programs Vermont Agency of Education. Diversity & Inclusion Taking the Mystery Out of TEFAP Rosie Krueger Child Nutrition Programs Vermont Agency of Education Today we will learn: What USDA Foods are What TEFAP is How Vermont s USDA Foods for TEFAP are selected

More information

INTERPRETATION SERVICES, COMMUNICATION ASSISTANCE AND ACCOMMODATIONS AVAILABLE FOR PATIENTS AND VISITORS WITH DISABLITIES

INTERPRETATION SERVICES, COMMUNICATION ASSISTANCE AND ACCOMMODATIONS AVAILABLE FOR PATIENTS AND VISITORS WITH DISABLITIES INTERPRETATION SERVICES, COMMUNICATION ASSISTANCE AND ACCOMMODATIONS AVAILABLE FOR PATIENTS AND VISITORS WITH DISABLITIES PURPOSE: This has been written to assure that effective communication occurs between

More information

Safety Shelter of St. Johns County, Inc Auxiliary Aids Plan

Safety Shelter of St. Johns County, Inc Auxiliary Aids Plan Safety Shelter of St. Johns County, Inc Auxiliary Aids Plan Safety Shelter of St. Johns County, Inc. shall comply with Section 504 of the Rehabilitation Act of 1973, 29 U.S.C. 794, as implemented by 45

More information

b. Entities that lease or rent space for their events but have no permanent public office or facility must also follow Title III of the ADA.

b. Entities that lease or rent space for their events but have no permanent public office or facility must also follow Title III of the ADA. To Whom it May Concern: The National Association of the Deaf (NAD) seeks to ensure that all theaters, concert halls, or other places of exhibition or entertainment understand their legal obligations with

More information

a. Police departments and other law enforcement entities, including parole and probation offices are covered under this definition of public entity.

a. Police departments and other law enforcement entities, including parole and probation offices are covered under this definition of public entity. To Whom it May Concern: The National Association of the Deaf (NAD) seeks to ensure that all parole and probation offices understand their legal obligations with respect to serving deaf and hard of hearing

More information

LEGAL IMPLICATIONS OF LANGUAGE SERVICES. Liz Swan, RN, BSN, MBA, CPHRM Marisa Hernandez, BA

LEGAL IMPLICATIONS OF LANGUAGE SERVICES. Liz Swan, RN, BSN, MBA, CPHRM Marisa Hernandez, BA LEGAL IMPLICATIONS OF LANGUAGE SERVICES Liz Swan, RN, BSN, MBA, CPHRM Marisa Hernandez, BA OBJECTIVES Title VI of the Civil Rights Act of 1964 ADA requirements for language services The Joint Commission

More information

Limited English Proficiency Services

Limited English Proficiency Services Policy 366 Limited English Proficiency Services 366.1 PURPOSE AND SCOPE This policy provides guidance to members when communicating with individuals with limited English proficiency (LEP) (42 USC 2000d).

More information

Auxiliary Aid Service Provision and Network Monitoring Plan

Auxiliary Aid Service Provision and Network Monitoring Plan Auxiliary Aid Service Provision and Network Monitoring Plan This plan delineates how Central Florida Cares Health System (CFCHS), Inc. provides auxiliary aid services, and monitors CFCHS Subcontractors

More information

CIRCUIT COURT OF DUNN COUNTY LANGUAGE ASSISTANCE PLAN NARRATIVE

CIRCUIT COURT OF DUNN COUNTY LANGUAGE ASSISTANCE PLAN NARRATIVE CIRCUIT COURT OF DUNN COUNTY LANGUAGE ASSISTANCE PLAN NARRATIVE I. Legal basis & purpose 4 II. Needs assessment 4 III. Court responsibilities 6 IV. Resources available 7 V. Public input 8 VI. Training

More information

29 th Judicial District Language Access Plan

29 th Judicial District Language Access Plan 29 th Judicial District Language Access Plan Section I. Legal Basis and Purpose This Language Access Plan (LAP) is the plan for the 29 th Judicial District to ensure meaningful access to court services

More information

Circuit Court of Buffalo County Language Access Plan

Circuit Court of Buffalo County Language Access Plan Circuit Court of Buffalo County Language Access Plan Section I. Policy Directive It is the policy of the Circuit Court of Buffalo County to provide meaningful access for all Limited English Proficient

More information

FINAL. In accordance with this four-factor analysis, the City of Rochester has balanced the following:

FINAL. In accordance with this four-factor analysis, the City of Rochester has balanced the following: City of Rochester, New Hampshire Office of Community & Economic Development 31 Wakefield Street Rochester, NH 03867 Office location: 150 Wakefield Street (603) 335-7522 www.rochesternh.net FINAL Language

More information

tation DEVELOPMENTAL PROGRAMS BULLETIN COMMONWEALTH OF PENNSYLVANIA DEPARTMENT OF PUBLIC WELFARE EFFECTIVE DATE: April 8, 2014 BY:

tation DEVELOPMENTAL PROGRAMS BULLETIN COMMONWEALTH OF PENNSYLVANIA DEPARTMENT OF PUBLIC WELFARE EFFECTIVE DATE: April 8, 2014 BY: tation DEVELOPMENTAL PROGRAMS BULLETIN COMMONWEALTH OF PENNSYLVANIA DEPARTMENT OF PUBLIC WELFARE DATE OF ISSUE: April 8, 2014 EFFECTIVE DATE: April 8, 2014 NUMBER 00-14-04 SUBJECT: Accessibility of Intellectual

More information

OVERVIEW. Denver International Airport 1

OVERVIEW. Denver International Airport 1 OVERVIEW Introduction Denver International Airport ( DEN or Airport ) is a large hub airport serving 58.3 million passengers each year through 572,520 (2016) operations (landings and takeoffs). It is the

More information

Limited English Proficiency Training

Limited English Proficiency Training Limited English Proficiency Training Limited English Proficiency There is no single law that covers Limited English Proficiency (LEP). It is the combination of several existing laws that recognize and

More information

CLINICAL PRACTICE PROVIDING CARE. Approved: Department Director, Senior Leader

CLINICAL PRACTICE PROVIDING CARE. Approved: Department Director, Senior Leader CLINICAL PRACTICE PROVIDING CARE Approved: Department Director, Senior Leader Policy Policy & Procedure Standardized Procedure Title: Formerly: Interpreting Services: Foreign Language, Limited English

More information

Littleton Housing Authority. Limited English Proficiency (LEP) Plan

Littleton Housing Authority. Limited English Proficiency (LEP) Plan Limited English Proficiency (LEP) Plan I. PLAN STATEMENT The Housing Authority of the City of Littleton (LHA) has adopted this plan to provide meaningful access to its programs and activities by persons

More information

How to Ask for a Reasonable Accommodation of Your Disability from the Office of Administrative Hearings (OAH)

How to Ask for a Reasonable Accommodation of Your Disability from the Office of Administrative Hearings (OAH) How to Ask for a Reasonable Accommodation of Your Disability from the Office of Administrative Hearings (OAH) Intro The Office of Administrative Hearings (OAH) must make sure its services and hearings

More information

Limited English Proficiency: Accommodating Persons with Limited English Proficiency

Limited English Proficiency: Accommodating Persons with Limited English Proficiency Lapeer County Community Mental Health Sanilac County Community Mental Health St. Clair County Community Mental Health Limited English Proficiency: Accommodating Persons with Limited English Proficiency

More information

Effective Communication

Effective Communication Page 1 of 5 U.S. Department of Justice Civil Rights Division Disability Rights Section Effective Communication The Department of Justice published revised final regulations implementing the Americans with

More information

Cal MediConnect Cultural Competency CMC Annual Training

Cal MediConnect Cultural Competency CMC Annual Training Cal MediConnect 2017 Cultural Competency 2017 CMC Annual Training Agenda Background Diversity in the Los Angeles County Regulations and Guidelines Definitions: Culture & Cultural Competency Core Competencies

More information

Major Changes to the ACA How Will They Affect Your Language Access Program?

Major Changes to the ACA How Will They Affect Your Language Access Program? Major Changes to the ACA How Will They Affect Your Language Access Program? PART 3: Leveraging Technology as Part of Your Compliance Strategy Major Changes to the ACA E-book Series: PART 1: What Are the

More information

Illinois Supreme Court. Language Access Policy

Illinois Supreme Court. Language Access Policy Illinois Supreme Court Language Access Policy Effective October 1, 2014 ILLINOIS SUPREME COURT LANGUAGE ACCESS POLICY I. PREAMBLE The Illinois Supreme Court recognizes that equal access to the courts is

More information

Americans with Disabilities Act (ADA)

Americans with Disabilities Act (ADA) Americans with Disabilities Act (ADA) DEPARTMENT/DIVISION SELF-EVALUATION SURVEY 1 General department/division information: 1. Please provide your name:. 2. What is your City department/division. 3. Describe

More information

Video/telephonic Interpretation - Interpretation that occurs through video and telephone.

Video/telephonic Interpretation - Interpretation that occurs through video and telephone. Page 1 of 5 PURPOSE: To define methods used by Sierra View Medical Center (SVMC) to accommodate the interpretive needs of patients and family members/significant others, and to delineate the mechanisms

More information

Position Statement on VRI Services in Hospitals

Position Statement on VRI Services in Hospitals nad.org Position Statement on VRI Services in Hospitals Overview The Americans with Disabilities Act (ADA) and Rehabilitation Act of 1973 require hospitals and medical providers to ensure effective communication

More information

University of Denver Disability Services Program: Policies and Procedures Interpreting/CART/VRI Services for Deaf and Hard of Hearing Students

University of Denver Disability Services Program: Policies and Procedures Interpreting/CART/VRI Services for Deaf and Hard of Hearing Students University of Denver Disability Services Program: Policies and Procedures Interpreting/CART/VRI Services for Deaf and Hard of Hearing Students PROSPECTIVE STUDENT RESPONSIBILTIES Students should contact

More information

Hill Country Transit District

Hill Country Transit District Hill Country Transit District Limited English Proficiency (LEP) Plan Hill Country Transit District (HCTD) has developed tis Limited English Proficiency Plan to help identify reasonable steps for providing

More information

Language Access Guidance Statutes

Language Access Guidance Statutes 9th Annual Domestic Violence Symposium UNDERSTANDING YOUR RIGHTS AND BEST PRACTICES FOR PROVIDING LANGUAGE ACCESS Seattle 2017 Language Access Guidance Statutes 1. Title Vi 2. Executive Order 13166 3.

More information

Self-Evaluation and Attestation

Self-Evaluation and Attestation Legal Provider Name: Agreement No(s): Please submit this completed document with accompanying documentation by: Respond to all statements by placing a checkmark in the applicable box in the Provider Response

More information

City of Encinitas Housing Division Limited English Proficiency (LEP) Plan

City of Encinitas Housing Division Limited English Proficiency (LEP) Plan I. General Plan Statement City of Encinitas Limited English Proficiency (LEP) Plan The City of Encinitas created and adopted this plan to provide meaningful access to its programs and activities to individuals

More information

Becker County Human Services 712 Minnesota Avenue Detroit Lakes, Minnesota 56501

Becker County Human Services 712 Minnesota Avenue Detroit Lakes, Minnesota 56501 Page 1 Limited English Proficiency Component Becker County Human Services 712 Minnesota Avenue Detroit Lakes, Minnesota 56501 LIMITED ENGLISH PROFICIENCY PLAN Effective Date: February 1, 2002 Updated December

More information

1) Title III of the ADA applies to all private health care providers. See 42 U.S.C (7)(F).

1) Title III of the ADA applies to all private health care providers. See 42 U.S.C (7)(F). To Whom it May Concern: The National Association of the Deaf (NAD) seeks to ensure that all healthcare providers, including doctor s offices and hospitals, understand their legal obligations with respect

More information

Language Services Program

Language Services Program Language Services Program Objectives Understand the importance of language services and its role in attaining equitable health. Improve patient care and safety and boost patient satisfaction. Understand

More information

MOREHOUSE SCHOOL OF MEDICINE HUMAN RESOURCES POLICY AND PROCEDURE MANUAL

MOREHOUSE SCHOOL OF MEDICINE HUMAN RESOURCES POLICY AND PROCEDURE MANUAL I. PURPOSE Every Morehouse School of Medicine ( MSM or School ) employee, resident and student has the right to work and study in an environment free from discrimination and harassment and should be treated

More information

Language Access Plan. Suffolk County Department of Fire, Rescue and Emergency Services

Language Access Plan. Suffolk County Department of Fire, Rescue and Emergency Services Language Access Plan Suffolk County Department of Fire, Rescue and Emergency Services 1 Suffolk County Government Department of Fire, Rescue and Emergency Services Limited English Proficiency Plan Effective

More information

LIMITED ENGLISH PROFICIENCY (LEP) PLAN

LIMITED ENGLISH PROFICIENCY (LEP) PLAN LIMITED ENGLISH PROFICIENCY (LEP) PLAN 1. PLAN STATEMENT The Housing Authority of the County of Stanislaus (HACS) has adopted this plan to provide meaningful access to its programs and activities by persons

More information

Linguistic Competence and Implicit/Explicit Bias Crosswalk. Linguistically Competent Practice Implicit & Explicit Bias

Linguistic Competence and Implicit/Explicit Bias Crosswalk. Linguistically Competent Practice Implicit & Explicit Bias Linguistic Competence and Implicit/Explicit Bias Crosswalk Component of Linguistic Competence: Provide language interpretation and translation services. Beliefs That Reflect - I don t like treating patients

More information

To Whom it May Concern:

To Whom it May Concern: To Whom it May Concern: The National Association of the Deaf (NAD) seeks to ensure that all healthcare providers, including doctor s offices and hospitals, understand their legal obligations with respect

More information

NOTICE OF RIGHTS OF STUDENTS AND PARENTS UNDER SECTION 504

NOTICE OF RIGHTS OF STUDENTS AND PARENTS UNDER SECTION 504 NOTICE OF RIGHTS OF STUDENTS AND PARENTS UNDER SECTION 504 Section 504 of the Rehabilitation Act of 1973, commonly referred to as "Section 504," is a nondiscrimination statute enacted by the United States

More information

C I T Y O F O A K L A N D A D A P R O G R A M S D I V I S I O N

C I T Y O F O A K L A N D A D A P R O G R A M S D I V I S I O N C I T Y O F O A K L A N D A D A P R O G R A M S D I V I S I O N Subject: ADA Effective Communications Policy Effective Date: September 1, 2017 Supersedes: City Web Site Access Policy, July 1, 2009 Responsible

More information

Found in Translation. Legislation Surrounding Language Access for the Limited English Proficiency Population of the United States

Found in Translation. Legislation Surrounding Language Access for the Limited English Proficiency Population of the United States Found in Translation Legislation Surrounding Language Access for the Limited English Proficiency Population of the United States Found in Translation Legislation Surrounding Language Access for the Limited

More information

Interpret Converting oral communication from one language to another. Translate Converting written communication from one language to another.

Interpret Converting oral communication from one language to another. Translate Converting written communication from one language to another. Page 1 of 6 PURPOSE: To define the manner by which Sierra View District Hospital (SVDH) will accommodate the interpretive needs of the patients and to delineate the mechanisms used to ensure that potential

More information

980 North Jefferson Street, Jacksonville, Florida T TDD Toll Free

980 North Jefferson Street, Jacksonville, Florida T TDD Toll Free This document discusses the North Florida Transportation Planning Organization s approach to meeting the needs of persons with limited English Proficiency in executing the TPO s transportation planning

More information

Interpreter and Translation Services/Hearing Devices (Language Access Plan for Limited English Proficiency Persons)

Interpreter and Translation Services/Hearing Devices (Language Access Plan for Limited English Proficiency Persons) Current Status: Active PolicyStat ID: 4393874 Implementation: 12/2017 Last Reviewed: 12/2017 Last Revised: 12/2017 Next Review: 12/2018 Owner: Policy Area: References: Applicability: Jean-Marie Kane Quality

More information

Language Assistance Plan

Language Assistance Plan Language Assistance Plan I. Identification of LEP persons II. Language Assistance Measures III. Court Staff and Volunteer Recruitment IV. Training Staff V. Providing Notice to LEP Persons VI. Monitoring

More information

PATIENTS (DEAF, HEARING IMPAIRED, BLIND, HANDICAPPED, LIMITED / NON- ENGLISH SPEAKING, LANGUAGE OR COMMUNICATION BARRIERS)

PATIENTS (DEAF, HEARING IMPAIRED, BLIND, HANDICAPPED, LIMITED / NON- ENGLISH SPEAKING, LANGUAGE OR COMMUNICATION BARRIERS) Hospital-Wide Manual Department-Specific Manual POLICY & PROCEDURE: Policy # Manual Patient Care Services Category 01 Admitting Procedures INTERPRETERS / SERVICES FOR PATIENTS (DEAF, HEARING IMPAIRED,

More information

Number: D420. Ethics Policy Procedure Title: Interpreter/Translation Services Current Content Expert: Darice Hudman

Number: D420. Ethics Policy Procedure Title: Interpreter/Translation Services Current Content Expert: Darice Hudman Section: Patient Rights and Organizational Ethics Policy Procedure Current Content Expert: Darice Hudman Department Head: Katie Leyva, Service Line Director Acute Care Executive Management Team Member:

More information

Providing Equally Effective Communication

Providing Equally Effective Communication Providing Equally Effective Communication 4 th Annual Marin Disaster Readiness Conference June 19 th, 2012 What Do We Mean by Effective Communication? For non-english speakers; some individuals for whom

More information

AUXILIARY AIDS AND SERVICE PLAN FOR PERSONS WITH DISABILITIES AND LIMITED ENGLISH PROFICIENCY

AUXILIARY AIDS AND SERVICE PLAN FOR PERSONS WITH DISABILITIES AND LIMITED ENGLISH PROFICIENCY Partnering with Families to Build Healthy Communities AUXILIARY AIDS AND SERVICE PLAN FOR PERSONS WITH DISABILITIES AND LIMITED ENGLISH PROFICIENCY NON-DISCRIMINATION POLICY No person shall, on the basis

More information

Objective. Review USDA s Smart Snacks in Schools and the impact on Fulton County Schools.

Objective. Review USDA s Smart Snacks in Schools and the impact on Fulton County Schools. 1 Objective Review USDA s Smart Snacks in Schools and the impact on Fulton County Schools. 2 Smart Snacks in School Healthy, Hunger-Free Kids Act of 2010 New USDA regulations for ALL foods and beverages

More information

Communications with Persons with Disabilities

Communications with Persons with Disabilities Policy 370 Anaheim Police Department 370.1 PURPOSE AND SCOPE This policy provides guidance to members when communicating with individuals with disabilities, including those who are deaf or hard of hearing,

More information

Section 504 Grievance Procedures

Section 504 Grievance Procedures Section 504 Grievance Procedures Charlotte-Mecklenburg Schools has an internal resolution procedure to provide a prompt and impartial review of complaints alleging any action prohibited by Section 504

More information

Planning and Hosting Accessible Webinars

Planning and Hosting Accessible Webinars Series: Designing accessible resources for people with disabilities and Deaf people Planning and Hosting Accessible Webinars Webinars are a great option for sharing information and providing training for

More information

PROVISION OF CULTURALLY COMPETENT & EFFECTIVE COMMUNICATION TO PATIENTS (Interpreter Services)

PROVISION OF CULTURALLY COMPETENT & EFFECTIVE COMMUNICATION TO PATIENTS (Interpreter Services) Title: PROVISION OF CULTURALLY COMPETENT & EFFECTIVE COMMUNICATION TO PATIENTS (Interpreter Services) Manual: Human Resources/ Employee Health Policy Number: HR 512 Origin Date: 3/1/92 Policy approved

More information

Translation and Interpretation Policy

Translation and Interpretation Policy Translation and Interpretation Policy Version 1 Ratified By NHS West Cheshire Clinical Commissioning Group Governing Body Date Ratified 16 th November 2017 Author(s) Jonathan Taylor Responsible Committee

More information