THE RELATIONSHIP BETWEEN PATIENTS ORAL HEALTH LITERACY AND FAILED APPOINTMENTS
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1 THE RELATIONSHIP BETWEEN PATIENTS ORAL HEALTH LITERACY AND FAILED APPOINTMENTS Jennifer S. Holtzman DDS MPH; Melanie W. Gironda MSW PhD; Kathryn A. Atchison DDS MPH University of California School of Dentistry Supported by NIDCR research grant # R
2 Why Study Failed appointments? Fail Appointments result in: wasted resources reduced access to care
3 Who is at risk for failing to show? Literature on failed appointments in dental journals uses public insurance (Medi Caid) status as a major factor Study presented at 2011 NOHC showed wide range of failed appointments rates for both Medi Caid (0 50%) and non Medicaid (0.6% and 29.6%) patients suggesting multiple factors involved
4 Purpose of Study Is there an association between oral health literacy and failure to show for dental appointments? Health literacy is based on the interaction of individuals skills with health contexts, the health care system, and broad social and cultural factors at home, at work, and in the community. Institute of Medicine (IOM)
5 Methods Secondary data analysis Sample: 200 adults seeking initial care at UCLA School of Dentistry s adult dental clinic between January, 2005 and June, Independent Variables: Rapid Estimate of Adult Literacy in Medicine and Dentistry (REALM D). Oral health literacy instrument Patient characteristics. Age, gender, education, race, English primary language, payment type ( Medicaid, Delta Dental, Cash) Chief complaint (i.e. pain, infection). As recorded in medical record (EMR) Number of health information sources (tv, magazines, newspapers, internet) Dependent Variable: Appointment Categories No Follow up Appointment (N=39) Failed to Show (FTS) for >= 1 appointments (N=67) Completed/cancelled all appointments (N=94)
6 (REALM D) Fat Flu Pill Teeth Does Eye Stress Pain Smear Nerves Germs Tongue Meals Disease Cancer Caries Caffeine Attack Kidney Brushing Hormones Herpes Seizure Abscess Bowel Asthma Rectal Incest List 1 List 2 List 3 Fatigue Pelvic Jaundice Dentures Infection Exercise Behavior Hygiene Prescription Notify Gallbladder Root Canal Calories Depression Miscarriage Insurance Pregnancy Arthritis Nutrition Calculus Menopause Appendix Abnormal Toothache Syphilis Hemorrhoids Nausea Directed Allergic Menstrual Testicle Extraction Colitis Emergency Medication Amalgam Occupation Sexually Alcoholism Bacteria Irritation Constipation Gonorrhea Gingivitis Inflammatory Diabetes Hepatitis Anesthetic Diagnosis Antibiotics Potassium Periodontitis Anemia Obesity Osteoporosis Impetigo
7 RESULTS Study sample n=200 Gender: male (56.5%) Race:white (57.5%), Hispanic (19%), African American (11%), Pacific Islander (9%), American Indian (2%), other (1%) Age: (mean)48.6 years Education:72.5% 4+ years of college Language: 80% English primary Failed appointments: 85 failed appointments, range 1 8, (mean 1.85) among 67 subjects
8 Failed to Show (FTS) for >= 1 appointments (N=67) Completed/cancelled all appointments (N=94) No Follow up Appointment (N=39) Gender Female(N=87) Male (N=113) N=34 (50.7%) N=33 (49.3%) N=34 (36.3%) N=60 (66.7%) N=19 (48.7) N=20 (51.2%) Chief complaint Not urgent(n=115) Urgent (N=52) None listed(n=33) N=36 (53.7%) N=24(35.8%) N=7(10.4%) N=55(58.5%) N=19(20.2%) N=20(23.4%) N=24(61.5%) N=9(23.1%) N=6(15.4%) Education <=HS College Post College N=21 (31.3%) N=37 (55.2%) N=9 (13.4%) N=22 (23.4%) N=57 (60.6%) N=15 (16.0%) N=12 (30.8%) N=21 (53.8%) N=6 (15.4%) Age, mean(s.d) 50.6(17.5) 47.5(16.4) 47.7 years (17.4) # Health Information Resources, mean (s.d) 1.4(1.3) 1.9 (1.4) 1.9(1.3) Oral Health Lit. Score, mean (s.d) 24.1(4.0) 24.8(3.9) 25.0(5.0)
9 all subjects who made appointments N=161 #1 Number of health information resources ( TV, magazines, newspapers, internet) P=.007 <=1.5 sources N=93 47 Failers (70% of all Failers) 46 Completers (50% of all Completers) >1.5 sources N=68 20 Failers (30% of all Failers) 48 Completers (50% of all Completers) Gender #2 #2 P=.003 Oral health literacy score P=.002 Females N=34 Males N=59 OHL <= 21.5 N=6 OHL >21.5 N=62 Failers= 24 (36% of all Failers) Failers=23 (34% of all Failers) Failers=5 (7% of all Failers) Failers=15 (22% of all Failers)
10 Limitations Secondary data analysis Small sample size Highly literate sample
11 Conclusion There is a relationship between oral health literacy and failing appointments. People who actively seek out health information are more likely not to fail to show for scheduled dental appointments.
12 Thank you Jeff Gornbein, Dr.PH. Rebecca Radbod, MPH
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Weight Loss Surgery Patient Information First Name: Middle Initial: Last: Date of Birth: Age: Social Security #: Gender: M F Race: Caucasian African American Hispanic Other Address: City: State: Zip: Home
Best Practices in Oral Health for Older Adults -How to Keep My Bite in My Life!
Best Practices in Oral Health for Older Adults -How to Keep My Bite in My Life! Mr. has most of his natural teeth. Mr. JB Age 78. In for rehab from stroke; will return home. Non-dominant hand/arm paralyzed.
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Questionnaire Form Please submit your questionnaire to the Women s Comprehensive Health Institute by: Fax: 210-450-4970 or Mail: UT Health Physicians, C/O Myra Joseph, RN 8300 Floyd Curl Drive Mail code
Dr. Janet L. Yarger 510 Baxter Road, Suite 8, Chesterfield, MO
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