Westwood Whisperer. Hello and Welcome! Inside this issue. Open day-saturday 27 th January 12-4pm. St Valentine s party Wednesday 14 th February.

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1 Westwood Whisperer Inside this issue Open day-saturday 27 th January 12-4pm St Valentine s party Wednesday 14 th February. Coffee afternoonslast Friday of every month! Resident Forum dates Family & Friend meeting Dates Long service Awards. Hello and Welcome! I would like to wish everybody a very happy new year and hope that you all enjoyed your Christmas festivities! As you can see our WOW refurbishment programme is speeding ahead really well. I think you would all agree that they are doing a great job and that the team are working with us all very well to cause as little disruption to you all as possible. I would like to thank you all for your cooperation and understanding during this time as it can be frustrating. We are now on the last stretch and are aiming to be completed by the end of January. To thank you all for putting up with the whole process we are having a party on Wednesday 14 th February which we would love you all to attend if possible. We are also having an Open day on Saturday 27 th January form 12-4 if you would like a look aroundplease feel free to pop in then too if you would like to. General Manager Stella Bernatek Westwood House Care Home 9 Westwood Hill, Sydenham, London SE26 6BQ Tel:

2 News in and around Westwood Welcome to new staff and residents. We would like to welcome our new staff who have recently commenced with us. The following ing staff have now joined our team: Ebun-Staff Nurse-Days Abosede-staff Nurse-Nights Jane-Bank carer Sujata-Bank carer Patricia- General assistant Pauline-Bank Carer Rajan-second chef Ninti-General assistant We would also like to welcome the following new residents who have chosen to come and live with us here at Westwood House: Charles Audrey Mavis We wish them a happy stay and look forward to providing a good quality of care for each and every one of them. Dates for your Diary: Please see dates for our Resident Forums and Relative Meetings: Resident Forums: I have combined these with the coffee afternoons as that worked really well last month: Friday 26 th January 2018 at 2pm. Friday 23 rd February 2018 at 2pm Friday 30 th March 2018 at 2pm. Friday 27 th April 2018 at 2pm. Family & Friends Meetings: (and cheese & wine/ refreshments) Friday 23 rd February pm Friday 25 th May pm Friday 31 st August pm Friday 30 th November pm Please do come and meet other families and catch up on what happening at Westwood! Long service Awards At Barchester our staff who have completed long service receive recognition in the form of a voucher and a badge or ornament to keep. Our recent staff who attained this are: Funmi-10 years service. Celebrating in the next few months will be: Roger-15 years and Adora-15 years.

3 News in and around Westwood Birthday or party We have celebrated two special birthdays recently-john s 60 th birthday and Jean s 90 th. John was taken out for a lovely pub lunch which he thoroughly enjoyed as a lad s day out with Robert & Ken joining him and Jean was visited by her family who enjoyed her day with lots of lovely nibbles that she really enjoyed. Happy birthday to them both! Happy New Year!! We wish you all a very healthy, peaceful and prosperous new year from all of us here at Westwood House. Resident Forums We hold monthly Residents forums here which is a chance for us to talk to the residents and find out what they think about our services and act on them. The last one went really well as we had combined it with our coffee afternoon so I think we will continue it the same way-so each of our forums will be on the last Friday of every month alongside our coffee afternoons. We would also like to welcome you, as relatives, to join us on these occasion if you would like to as it was lovely to have you there too. We will also be having separate family & friend meetings too-please see dates above.

4 A few words from Barchester Forest Hill has been rated Outstanding Following an inspection by the CQC on 15 th August 2017, Forest Hill Care Home in Worksop was rated as Outstanding, which is detailed in a report that was published on 22 nd November The home received an Outstanding in two of the five categories Caring and Response and a Good in Safe, Effective and Well-led. Forest Hill is the second Barchester home to be rated Outstanding after Lucerne House well done to everyone responsible! Follow us on social media! Keep up-to-date with the latest news and stories from us and see pictures of life at Barchester homes by following us on Twitter and Residents & Relatives Survey We would like to thank everyone who participated in our residents and relatives survey we re always keen to hear your feedback on the care, services and facilities that we provide. We look forward to sharing the survey results with you in early /BarchesterHealthcare

5 Uniting the Generations Michael Butler, Activities Coordinator at Hollyfields Care Home in Kidderminster, was at the forefront of a wonderful scheme to unite two generations. His Pen Pal Scheme aimed to encourage pupils from a local primary school and residents at Hollyfields to communicate by writing letters to each other and becoming pen pals. The primary school pupils liked receiving letters just as much as the residents. The significant age gap between the generations didn t seem to be a problem and the correspondents seem to have successfully reignited the lost art of letter writing. The story was such a huge hit, in fact, that it was even picked up by the BBC and appeared on BBC Breakfast, inspiring lots of other care homes and schools to follow suit. Happy New Year from all at Barchester Healthcare!