Appendix 2: Achievements to date

Transcription

1 Appendix 2: Achievements to date Trust non-executive, executive, and operational PPI leads nominated. Public Opinion Group (Sussex, 2004) and Patient Reference Group (Kent, 2006) established. PPI strategy workshops held in Kent, Surrey and Sussex. Christine Barwell (Non-executive Director), Geraint Davies (Director of Corporate Affairs and Service Development), Louise Hutchinson (PPI/PALS Manager). Role: To help to ensure patients, carers and the public are actively and appropriately involved in all aspects of the Trust s business. Groups meet approximately bimonthly and comprise patients, carers, public and key Trust staff. Topics discussed include clinical innovations; former Trust s policies, such as complaints policy, handover policy, end of life policy, etc; community responder scheme; patient transport service, etc. Workshops held in January/February 2007 to elicit involvement in the Trust s PPI strategy and action plan 2007/2008. PPI in development of Trust business plan. Workshop held in March, with chief executive Paul Sutton and other executive directors discussing key areas of the business plan with patients and the public and obtaining their views and suggestions. Papers must evidence PPI in order to obtain Trust Board approval. Relationship with Trust PPI forum wellestablished and developing links with others across SECAmb area. Engagement and awareness-raising activities carried out on an ad hoc, on request basis. Engagement with Brighton & Hove Carers Forum Cover sheet for documents going to the Trust Board for approval requests confirmation and evidence of patient and public involvement in order to be approved by the Board. Trust now has a regular slot on the SECAmb PPIF meeting s agenda, and PPIF chair attends board meetings with speaking rights. Presentations given to and links established with various other PPIFs across Kent, Surrey and Sussex. Talks and presentations provided to carers groups, PPI forums, groups of staff from GP practices and other NHS organisations, pensioners group, laryngectomee groups, and schools. Engagement with Brighton & Hove Carers Forum and signed up as agency partner to the key principles of their Multi-Agency Carers Strategy

2 Appendix 1: Achievements to date (continued) PPI in Disability Equality Scheme (DES) PPIF involvement in Healthcare Commission Annual Health Check. PPI Forum Liaison Group Learning from PALS and complaints feedback Event in March to elicit patient, public and staff involvement (albeit belatedly) to ensure a robust and complete DES which is owned by all. The Trust is proactive in its approach to sharing its draft and final declarations with the PPIF, providing support to the PPIF wherever possible. Since announcement of the Kent, Surrey and Sussex Ambulance Trust merger the PPI Forum Liaison Group was established to facilitate closer working and improved communication between the predecessor Forum s and Ambulance Trusts. The level of Patient Advice and Liaison Services enquiries received by trust increase year on year, this feedback in conjunction with complaints is used to inform the development and improvement of our services.

3 Appendix 2: PPI action plan Action Timescale Responsible RAG status* Replicate POG/Patient Reference Group in Surrey locality. Quarter 1 Louise Hutchinson Devise induction programme for PPI volunteers. Quarter 1 Louise Hutchinson Devise a feedback form for use by volunteers and staff to evaluate their experience of PPI. Nominate operational/clinical postholders with responsibility for engagement with local communities. Approach the Trust Board regarding ad hoc slots on Board agenda for PPI volunteers to share their experiences. Quarter 1 Louise Hutchinson Quarter 1 Sue Harris/Andy Newton/ Louise Hutchinson Quarter 1 Geraint Davies Develop web facilities for PPI. Quarters 1-2 Louise Hutchinson/Web Development Officer Raise awareness of Trust PPI obligations and promote and demonstrate the value of PPI to staff and enlist PPI champions at each station Broach the idea of a patient and public event for spring/summer 2008, considering resources required, sponsorship potential, timescales, etc Ongoing liaison with Communication function with regard to publicising involvement opportunities. Ensure PPI is a stated responsibility in ALL employees job descriptions. Quarters 1-4 Louise Hutchinson Quarters 1-4 Quarters 1-4 Louise Hutchinson/Head of Communication/Geraint Davies Louise Hutchinson/Head of Communication Janet Brierley/Louise Hutchinson

4 Appendix 2: PPI action plan (continued) Develop and implement Reward and Recognition policy for volunteers. Establish a readers panel, whose members will consider all Trust literature with a potential public audience, in terms of format, style, accessibility, readability and value. Finance/Geraint Davies/ Louise Hutchinson Louise Hutchinson/ Head of Communication Review PPI strategy and action plan. Quarters 2 and 4 Louise Hutchinson Begin work on PPI annual report and start to develop 2008/2009 action plan. Quarters 3-4 Louise Hutchinson Establish database of PPI activity. Quarter 1 Louise Hutchinson Consider resources required for a PPI newsletter and bid for funding. * RAG (Red,, Amber) status explanation: Quarter 1-2 Louise Hutchinson Red: Target/objective cannot be delivered in accordance with cost, timescale or quality. Amber: Agreed delivery has been compromised but action is being taken to bring back on target. : Work is progressing to plan. Blue: The target/objective has been achieved. Quarter 1: Apr-Jun 07; : Jul-Sept 07; Quarter 3: Oct-Dec 07; Quarter 4: Jan-March 08

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