What is Serco Wellness?

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2 What is Serco Wellness? Since 2015, the Serco Wellness program has been delivering monthly wellness challenges for every Serco employee to participate in under a platform we call Rise to the Challenge monthly challenges will focus on Serco Wellness s Pillars of Health: Physical, Emotional/Social, Financial, and Awareness. New in 2019: Wellness Warriors A Wellness Warrior is driven, passionate, and motivated to meet their physical, emotional, social, or financial goals. They may also inspire their peers to reach their own wellness goals, or actively encourage others to participate in Serco Wellness challenges. To learn more about this exciting new program visit SercoWellness.com. Having a baby is such an exciting time, and Serco wants to help you celebrate! Send in a copy of the birth letter you get from the hospital to wellness@serco-na.com and we will send you a Serco Baby For more information visit To earn 1 Wellness Ticket this month, you must answer questions based on the information found in the 2019 Wellness Brochure [available online at.] Send your responses to wellness@sercona.com with your name and employee ID number.

3 January 2019 SUN MON TUE WED THU FRI SAT Wellness Events/ Challenges February Know Where To Go March Financial Wellness April Are you Getting Enough Sleep? May Brain Teasers June Pay it Forward July Preventive Screenings August Exercise/Step Challenge September Exercise/Step Challenge October Open Enrollment November Work/Life Balance December Grand Prize Drawings Contact Us wellness@serco-na.com

4 FEBRUARY 2019 It s important that you know where to go for medical care when you need it. There are some big differences between visits to your primary care provider (PCP), Urgent Care, and the Emergency Room, such as cost and time spent waiting for care. Below are examples of services and when to seek each type of provider. Service Types of Services When to Go Primary Care Provider (PCP) Urgent Care Diagnostics, Prescriptions, Preventive Care, Illness Treatment, Disease Diagnostics, Prescriptions, Minor Injury Treatment, Illness Treatment Non-acute symptoms, managing existing conditions, preventive care Non life-threatening conditions that need to be assessed the same day Emergency Room Telehealth Anything relating to triage/diagnosis and stabilization of a serious or critical injury or illness Preventive Care, Illness Treatment, Life threatening, sudden-onset pain, acute injuries, severe physical Non-acute symptoms, managing Services Prescriptions existing conditions, preventive You have 2 opportunities to earn a Wellness Ticket this month: answer scenariobased questions using the information above and/or provide a list of 2-3 urgent care facilities you could go, before going to the ER. Send your response to wellness@serco-na.com with your name and employee ID number. Know someone that is driven, passionate and motivated to meet their physical, emotional, social, or financial goals? Wellness Warriors Nominations are open until September 2019, to learn more on how to nominate a peer visit

5 Know Where To Go February 2019 Sun Mon Tue Wed Thu Fri Sat Wellness Events/ Challenges March Financial Wellness April Are you Getting Enough Sleep? May Brain Teasers June Pay it Forward July Preventive Screenings August Exercise/Step Challenge September Exercise/Step Challenge October Open Enrollment November Work/Life Balance December Grand Prize Drawings Contact Us wellness@serco-na.com

6 MARCH 2019 Do you know the basics of personal finance? Poor financial wellness can impact your health, relationships, and productivity. By learning some simple fundamentals, you can take control of your finances and feel secure in your money management skills. If you re feeling the pressures of financial stress, you re not alone but Serco Wellness is here to help. Many resources are available to our employees, such as: 401(k) enrollment and company match Employee Assistance Program (EAP) for discounted counseling services Discounted Legal Services through ARAG s Legal Assistance benefit program To earn 1 Wellness Ticket this month: Create a budget Take the Financial Wellness quiz provided by Prudential; the quiz provides 3 recommendations for improving financial wellness. Send 1 of 3 recommendations to wellness@serco-na.com with your name and employee ID number. Have questions? Contact our Serco Benefits Team Benefits.Help@serco-na.com (888) Know someone that is driven, passionate and motivated to meet their physical, emotional, social, or financial goals? Wellness Warriors Nominations are open until September 2019, to learn more on how to nominate a peer visit sercowellness.com For more information visit

7 Financial Wellness March 2019 Sun Mon Tue Wed Thu Fri Sat Wellness Events/ Challenges April Are you Getting Enough Sleep? May Brain Teasers June Pay it Forward July Preventive Screenings August Exercise/Step Challenge September Exercise/Step Challenge October Open Enrollment November Work/Life Balance December Grand Prize Drawings Contact Us wellness@serco-na.com

8 To earn 1 Wellness Ticket this month, complete an online sleep quiz to determine your personal sleep patterns and learn ways to help you sleep better. Send an to wellness@serco-na.com with your name, employee ID number, and the tips you will utilize and apply in real life to help APRIL 2019 How much sleep is enough? You might know how much sleep you should be getting, but do your bedtime habits match up? Being under or over-rested can result in irritability, inability to focus and lack of productivity. Looking for help? Our EAP is available 24/7 online and/or by phone. Visit to access articles on how to improve your sleep patterns or call (877) to speak with a subject expert. Employer ID: SERCO Do you know someone that is driven, passionate and motivated to meet their physical, emotional, social, or financial goals? Wellness Warriors Nominations are open until September 2019, to learn more on how to nominate a peer visit SercoWellness.com For more information visit

9 Are you Getting Enough Sleep? April 2019 Sun Mon Tue Wed Thu Fri Sat Wellness Events/ Challenges May Brain Teasers June Pay it Forward July Preventive Screenings August Exercise/Step Challenge September Exercise/Step Challenge October Open Enrollment November Work/Life Balance December Grand Prize Drawings Contact Us wellness@serco-na.com

10 MAY 2019 Keep that mind sharp! We like to keep our bodies active, but why don t we invest the same amount of care to our minds? According to the latest finding in neuroscience, your brain reaches peak performance between ages 16-25, meaning cognitive function can begin to decline by age 26! Doing some type of mental exercise, such as brain teasers or word and number games, can help to boost overall brain activity. To earn 1 Wellness Ticket this month: Brain Teasers The Serco Wellness team will send out four brain teasers during the month; respond correctly to at least two of the four brain teasers to earn one Wellness Ticket. Responses should be sent to wellness@sercona.com along with your name and employee ID number. Remember, EAP is available 24/7 online or by phone. Visit to access articles and videos or speak with a subject expert by calling (877) Employer ID: SERCO For more information visit How many Wellness Warriors have you nominated? Nominations are open until September To learn more on how to nominate a peer visit SercoWellness.com

11 Brain Teasers May 2019 Sun Mon Tue Wed Thu Fri Sat Wellness Events/ Challenges June Pay it Forward July Preventive Screenings August Exercise/Step Challenge September Exercise/Step Challenge October Open Enrollment November Work/Life Balance December Grand Prize Drawings Contact Us wellness@serco-na.com

12 JUNE 2019 Pay it forward! There are many benefits to volunteering. Volunteering and helping others can help you reduce stress, combat depression, keep you mentally stimulated, and provide a sense of purpose. Volunteering doesn t have to involve a long-term commitment or take a huge amount of time out of your busy day. Giving in even simple ways can help those in need and improve your health and happiness. Have you recently volunteered in your community, church, local school, library, etc.? To earn 1 Wellness Ticket this month: Pay it Forward Send proof that you have taken the time to volunteer to wellness@serco-na.com with your name and employee ID number. Wellness Warriors nominations are open until September To learn more on how to nominate a peer visit sercowellness.com. For more information visit

13 Pay it Forward June 2019 Sun Mon Tue Wed Thu Fri Sat Wellness Events/ Challenges July Preventive Screenings August Exercise/Step Challenge September Exercise/Step Challenge October Open Enrollment November Work/Life Balance December Grand Prize Drawings Contact Us wellness@serco-na.com

14 JULY 2019 What is Preventive Care? Preventive care is designed to prevent or delay the onset of illness and disease. Examples of preventive care are physical examination, screenings, laboratory tests, counseling, and immunization; and they can all help catch health problems early enough to treat. In addition to getting preventive check-ups with your doctor, a healthy lifestyle, exercise, diet and other similar efforts can play a huge part in your preventive care. Wellness Warriors nominations are open until September To learn more on how to nominate a peer visit SercoWellness.com You can earn a Wellness Ticket this month for every preventative screening you received in the past 6 months or will receive in the next 6 months. Preventative screenings are exclusive to physical, dental and vision exams. Send an to wellness@serco-na.com with your name, employee ID number and preventive screen you have received or will receive within 6 months. For more information visit

15 Preventive Screenings July 2019 Sun Mon Tue Wed Thu Fri Sat Wellness Events/ Challenges August Exercise/Step Challenge September Exercise/Step Challenge October Open Enrollment November Work/Life Balance December Grand Prize Drawings Contact Us wellness@serco-na.com

16 AUGUST 2019 Regular physical activity can produce long term health benefits. People of all ages, shapes, sizes, and abilities benefit from being physically activity. Being physically active can help you increase your chances of living longer, sleeping better at night, staying at or getting to a healthy weight, and, most importantly, feeling better and more confident about yourself. We invite you to join us on a step journey from Herndon, VA HQ Office to our San Diego, California office. That s a total of 2,678 miles, or 5,655,936 steps. Are you up for the challenge? For the months of August and September you have the chance to earn up to 8 Wellness Tickets in total! How? Track either your STEPS or MILES of exercise throughout each month. Submit your steps/miles weekly and earn 1 Wellness ticket each week. You can submit your steps/miles to wellness@serco-na.com with your name and employee ID number or make your submission through the online Google Form. Each new week begins on Sunday and ends the following Saturday. There are two months left to nominate a Wellness Warrior! To learn more on how to nominate a peer visit SercoWellness.com For more information visit

17 Exercise/Step Challenge August 2019 Sun Mon Tue Wed Thu Fri Sat Wellness Events/ Challenges September Exercise/Step Challenge October Open Enrollment November Work/Life Balance December Grand Prize Drawings Contact Us wellness@serco-na.com

18 SEPTEMBER 2019 Let s get physical! Physical activity and nutrition work together for better health. Being active increases the amount of calories burned. As people age their metabolism slows, so maintaining energy balance requires moving more and eating less. Here are some activities that can benefit each of us: Muscle strengthening activities such as push-ups or weight lifting Bone-strengthening activities, like jumping, to promote bone growth and strength Balance and stretching activities to enhance stability and flexibility, such as yoga Our STEP/MILE journey across the states from Herndon, VA HQ Office to San Diego, California continues! 2,678 miles, or 5,655,936 steps, it s not to late to join in the Challenge! Track your STEPS or MILES of exercise throughout the month. Submit your steps/miles weekly and earn 1 Wellness ticket each week. You can submit your steps/miles to wellness@serco-na.com with your name and employee ID number, or make your submission on the online Google Form. Each new week begins on Sunday and ends the following Saturday. Last chance to nominate a peer as a Wellness Warrior! To learn more visit SercoWellness.com

19 Exercise/Step Challenge September 2019 Sun Mon Tue Wed Thu Fri Sat Wellness Events/ Challenges October Open Enrollment November Work/Life Balance December Grand Prize Drawings Contact Us wellness@serco-na.com

20 OCTOBER 2019 Open Enrollment for 2020 benefit coverages is right around the corner! During this time you have the opportunity to review and change your benefit plans for It s important to understand what benefits are being offered to you and your family. From hosting educational webinars, to extending help desk hours, and creating documents such as our annual Benefit Guide, our Serco Benefits Team is here to help! To find out more information contact the Benefits Help Desk. The Benefits Help Desk is available M-F 8 AM to 5 PM with extended hours during Open Enrollment. For more information call (703) or Benefits.Help@serco-na.com There are two ways to earn Wellness Tickets this month: Earn 3 Wellness Tickets when you attend an Open Enrollment webinar presentation. Send the secret word provided at the end of the webinar to wellness@serco-na.com with your name and employee ID number. Earn 1 Wellness Ticket by completing the 2020 Benefit Guide Scavenger Hunt. Send your responses to wellness@serco-na.com with your name and employee ID number. It s important to keep your beneficiary information updated if you have a 401K and/or life insurance policy. Life Insurance: Visit the Serco Benefits website, or call the Serco Benefits Team. 401k: Visit the Voya website, or call a Voya representative.

21 Open Enrollment October 2019 Sun Mon Tue Wed Thu Fri Sat Wellness Events/ Challenges November Work/Life Balance December Grand Prize Drawings Contact Us wellness@serco-na.com

22 NOVEMBER 2019 Work/Life Balance It s not an easy task to achieve work-life balance in today s unpredictable and fast-paced business world. Maintaining a healthy work-life balance is not only important for health and relationships, but it can also improve your productivity and work performance. To earn 1 Wellness Ticket this Month: Practice Work/Life Balance Send an to wellness@serco-na.com with your name, employee ID number, and your vacation plans for the year or your favorite way to relax and unwind. EAP is available 24/7 online and by phone. Visit to access articles on work/life balance or call (877) to speak with a subject expert. Employer ID: SERCO

23 Work/Life Balance November 2019 Sun Mon Tue Wed Thu Fri Sat Wellness Events/ Challenges December Grand Prize Drawings Contact Us wellness@serco-na.com

24 DECEMBER 2019 That s a wrap! Another year of Serco Wellness has come and gone. We believe that wellness is not just about physical health, but your emotional, social, and financial health as well. We hope you enjoyed the variety of wellness challenges that were brought to you this year; hopefully they helped you to accomplish personal wellness goals of your own! All the Wellness Tickets that have been earned throughout the year will be entered into our grand prize raffle drawing this month. We have some incredible prizes to give away, and we wish all of our participants the best of luck! Grand Prize Information 1 Grand Prize Winner $500 Gift Card and two round-trip airline tickets to anywhere in the continental U.S. 10 Second Place Winners 10 Third Place Winners $500 Gift Card $250 Gift Card We are gearing up for 2020! There are plenty of great wellness challenges and programs ready to be rolled out in 2020, and we are excited to share them with you! Watch out for communications from wellness@serco-na.com to be the first to know about all of the latest and greatest Serco Wellness news!

25 Grand Prize Drawings December 2019 Sun Mon Tue Wed Thu Fri Sat Contact Us wellness@serco-na.com