Co-Production Agreement for Health and Social Care in Hackney and the City of London

Transcription

1 Co-Production Agreement for Health and Social Care in Hackney and the City of London Co-Production is about organisations working together with people to improve services. This is an Agreement about working together on health and social care in Hackney and the City of London. Healthwatch listened to what people said and put together this Agreement. Agreement This Agreement tells us how we can all work together. It is a guide not a set up of rules. 1

2 We will look at this Agreement every year to see if we can make it better This Agreement can be used by all people that live in Hackney and the City of London. These groups have agreed: Hackney Council, City and Hackney NHS Clinical Commissioning Group (CCG) and City of London Corporation. They pay for GPs, nurses, social workers and mental health workers. November In November 2017, these groups agreed to the Co-Production Agreement. They still have to follow other rules and laws like talking to people. With this Agreement we can work with these groups to change a service or make it better. 2

3 You have a right to: Be included from the start in making or changing services that you use. Be treated as an equal voice and partner. Be valued and listened to and say what you think and be heard. An accessible meeting. This means a location, venue, time, format and language that suits you. 3

4 You have a right to: All the information you need to take part in decisions. It should be in Easy Read, Braille and British Sign Language to help everyone understand what is being said. Hear the truth including what happens to your feedback. Training Get something back for what you put in. This might be training for new skills, a voucher, a payment or a thank you. 4

5 You Have To: Respect other people when they are talking, listen to what other people say and help answer questions. Work with other people, communities and groups. Listen to other peoples views and share information. Feedback what other people tell you. Work together in a partnership to get things right. Understand that sometimes organisations have lots of things to do. 5

6 Health and Social Care Organisations Commit To: Report back on how we work together and improve services every year. Having service users on our senior boards. Encouraging working together in our organisations. This will happen at all levels including senior boards, managers, and staff you see every day. Co-production training for all health and social care staff and people. Training to give people new skills so different people can be involved. 6

7 Health and Social Care Organisations Commit To: Looking at new and different ways of working together to make sure different people can join in as equals. Giving money and resources for training, pens, paper and refreshments to help working together. Work Plan Local People NHS Council Always learning and improving so people can feedback on how working together is going. We will check if working together is making things better. Changing the way we work together as individuals and organisations. Building on what we do now to involve people in our work. 7

8 Developed by Healthwatch Hackney and Healthwatch City of London Glossary Health and Social Care services: visiting the doctor, a social worker coming to your home, going to hospital. Healthwatch: An organisation set up by law in every area of England. It wants to make health and care services better. It listens to what local people say about health and care services. It shares this with the organisations that are responsible for these services. There is a Healthwatch in Hackney and in the City of London. This Easy Read was put together by HIVE (Hackney Informed Voices Enterprise). 8