Helpline Statistical Report January to December 2004

Transcription

1 Helpline Statistical Report January to December 2004 Section I Section II Section III Section IV Overview Caller Statistics Gambler/Non-Gambler Data Quality Assurance Services provided by Bensinger, DuPont & Associates

2 2004 Call Summary 2004 Total Calls (including Lottery Helpline) 17, Helpline Specific Calls (including Lottery Helpline) 3, Calls Received other than Helpline Assistance (including Lottery Helpline) 14, Total Calls by Month (includes Lottery Helpline) January 1633 February 1274 March 1407 April 1343 May 1174 June 1335 July 1538 August 1514 September 1633 October 1517 November 1551 December 1657 Total Number of Calls Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec * Includes CA Lottery Helpline Data Page 1 Overview

3 Cumulative Intakes by Month (includes Lottery Helpline) January February March April May June July August September October November December TOTAL Number of Intakes Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec * Includes CA Lottery Helpline Data Page 2 Overview

4 Time of Call 9 PM 6:30 AM % 6:30 AM 2:30 PM % 2:30 PM 9:00 PM % 9 PM 6:30 AM 11.1% 2:30 PM 9:00 PM 30.3% 6:30 AM 2:30 PM 58.7% * Excludes CA Lottery Helpline Data Page 3 Caller Statistics

5 Caller Profile Gambler % Spouse % Friend % Parent % Child % Sibling % Therapist % Employer 5 0.2% Other % Friend 3.6% Spouse 9.0% Parent 3.5% Child 2.7% Sibling 2.6% Other 1.5% Therapist 0.7% Employer 0.2% Gambler 76.3% * Excludes CA Lottery Helpline Data Page 4 Caller Statistics

6 Caller Area Code (909) % (760) % (916) % (619) % (310) % (530) % (707) % (209) % (510) % (559) % (818) % (714) % (408) % (415) % (562) % (949) % (626) % (925) % (805) % (661) % (232) % (858) % (650) % (213) % (831) % * Excludes CA Lottery Helpline Data Page 5 Caller Statistics

7 Number of Calls by Gender Male % Female % Caller Age Under 21 years % Age % Age % Age % Age % Age % Age % Age % Over 86 years 2 0.1% Under 21 years Age Age Caller Age Age Age Age Age Age Over 86 years Number of Callers * Excludes CA Lottery Helpline Data Page 6 Caller Statistics

8 Caller Marital Status Married % Single % Divorced % Cohabitate % Separated % Widowed % Divorced 7.8% Cohabitate 4.5% Separated 3.1% Widowed 2.5% Married 47.8% Single 34.2% * Excludes CA Lottery Helpline Data Page 7 Caller Statistics

9 Primary Gambling Preference Indian Casinos % Nevada Casinos % Card Rooms % Internet % Sports Betting % Horse Racing % Lottery % Bingo 5 0.2% Stock Market 5 0.2% Cock Fights 1 0.0% Other % Horse Racing 2.7% Sports Betting 3.1% Card Rooms 4.3% Nevada Casinos 5.0% Other 1.6% Bingo 0.2% Stock Market Lottery 0.2% 2.2% Internet 3.3% Cock Fights 0.0% Indian Casinos 77.5% * Excludes CA Lottery Helpline Data Page 8 Caller Statistics

10 Secondary Gambling Preference Lottery % Nevada Casinos % Indian Casinos % Sports Betting % Card Rooms % Horse Racing % Video Poker % Cards (Private) % Bingo % Games of Skill % Dog Racing 7 0.4% Dice 7 0.4% Stock Market 6 0.4% Daily Number 4 0.3% Cock Fights 1 0.1% Sweepstakes 1 0.1% Other % Callers Who Play Lottery Yes 40.6% No 59.4% Lottery Game Preference Super Lotto 372 Scratch Offs 306 Pick Three 61 Fantasy Five 42 Daily Derby 16 Indian Casino of Choice Agua Caliente 26 La Jolla 7 Augustine 10 Lucky Seven 9 Barona 55 Paiute Palace 10 Black Bart 1 Pala Casino 33 Black Oak 23 Pechanga 101 Cache Creek 71 River Rock 24 Cahuilla Creek 2 Robinson 2 Casino Morongo 74 Rolling Hills 7 Casino San Pablo 10 San Manuel 61 Chicken Ranch 2 Soboba 41 Chukchansi 11 Spa Resort 25 Chumash 19 Sycuan 21 Colusa 6 Table Mt. 29 Diamond Mt. 5 Thunder Valley 104 Eagle Mt. 15 Trump 29 6 Fantasy Springs 6 Twin Pine 2 Feather Falls 11 Valley View 13 Golden Acorn 3 Viejas 44 Harrah s Rincon 36 Win-River 12 Jackson 34 * Excludes CA Lottery Helpline Data Page 9 Caller Statistics

11 Caller Referral Source Casino Sign % Repeat Caller % Internet % Friend % Casino Mailing % Television % Phonebook % Radio % Lottery % Community Agency % National Hotline % Newspaper % Therapist % Self Help Group % Billboard % Card Player Magazine % Other % National Hotline 1.0% Phonebook 4.5% Community Agency 1.2% TV 4.9% Friend 6.3% Lottery 1.9% Casino Mailing 5.3% Radio 3.3% Card Player Mag 0.5% Other 5.2% Billboard 0.6% Newspaper 0.8% Internet 7.1% Casino Sign 48.7% Therapist 0.8% Repeat Caller 7.3% Self Help Group 0.7% * Excludes CA Lottery Helpline Data Page 10 Caller Statistics

12 Gambler Gender Male % Female % Non-Gambler Gender Male % Female % Gambler Age Under 21 years % Age % Age % Age % Age % Age % Age % Age % Over 86 years 1 0.1% Gambler 's Primary Gambling Preference Indian Casinos % Nevada Casinos % Card Rooms % Sports Betting % Horse Racing % Internet % Lottery % Bingo 4 0.2% Stock Market 3 0.1% Cock Fights 1 0.0% Other % *Excludes CA Lottery Helpline Data Page 11 Gambler/Non-Gambler Data

13 Gambler's Use of Money** Yes No Uses Credit Cards to Finance Gambling 61.1% 38.9% Reports Credit Cards are Maxed Out 48.8% 51.2% Gambler's Spending** Average Spent Per Year on Gambling $33,636 Total Spent Per Year on Gambling $45,745,199 Gambler's Indebtedness** Average Debt $32,461 Mode Debt $5,000 Total Debt Reported $41,809,983 Gambler's Average Debt by Age** Gambler s Age Average Debt Under 21 years $7,826 Age $14,071 Age $36,125 Age $37,409 Age $34,331 Age $32,704 Age $31,008 Age $8,500 Over 86 years $0 **Data is based on caller s willingness to disclose financial information. *Excludes CA Lottery Helpline Data Page 12 Gambler/Non-Gambler Data

14 Quality Assurance Total Number of Quality Assurance Survey Requests 1037 Percentage of Total Intakes (n=3093) 34% Total Number of Quality Assurance Surveys Received 112 Percentage of Total Number of Intakes (n=3093) 4% Percentage of Total Number of Survey Requests (n=1037) 11% Survey Questions Were you able to speak to a Helpline counselor 98% 2% immediately? Did you think that the Counselor was understanding? 98% 2% Did you receive a referral to GA or GAMANON? 98% 2% Did you attend the GA or GAMANON meeting? 34% 66% Are you still gambling? 43% 57% Do you think that calling the 800# helped you recognize the extend of your or someone else s gambling problem? Would you recommend the 800# to someone with a gambling problem? Yes No 92% 8% 98% 2% *Excludes CA Lottery Helpline Data Page 13 Quality Assurance