Floating Support Service
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1 Floating Support Service Neil Sutcliffe Supporting People and Commissioning Manager
2 Floating Support Service A free service provided to the most vulnerable residents of Cardiff to: Support people who are at risk of losing their tenancy/accommodation Prevent homelessness Enable people to effectively maintain sustainable independent living arrangements
3 Criteria Housing/Tenancy issue Vulnerability Unable to access services independently
4 Housing/Tenancy Issues What help is needed to resolve these issues? Rent arrears/other housing debt Poor property condition Hoarding Anti Social Behaviour Threat of homelessness Moving into a new property/tenancy Potential risk to tenancy/accommodation Budgeting/Managing money or debt Managing home hygiene Claiming welfare and other benefits Communication Starting a tenancy and setting up utilities Help to manage isolation issues
5 Vulnerability criteria Domestic Abuse Learning Disability/Difficulty Mental Health Alcohol Misuse Drug Misuse Criminal Offending Refugee Status Physical/Sensory needs Chronic illness Young Care Leaver Young Person (16-24) with support needs Single parent family Family with support needs Single person with support needs (25 54) Over 55 with support needs
6 School Admissions and Free School Meals Community Events Alley keys and Radar keys Cardiff Money Advice Service - Budgeting support - Banking advice Services available in Cardiff Cardiff Advice Service - CAB/Speakeasy Bulky Waste Collections PC/Internet/Phone Access Central Library Hub Household Waste and Recycling Information Language Provision - 17 different languages Bus Passes Fuel Poverty Housing Solutions Interviews and advice Into Work Services Housing Benefit and Council Tax Reduction advice Digital Inclusion Community Learning Enrolment
7 St.Mellons Hub Services available in Cardiff Bulky Waste Collections Ely and Caerau Hub Into Work Services Surgeries Household Waste and Recycling Information Llanrumney Hub Digital Inclusion Sessions Advice Surgeries PC/Internet/Phone Access Hubs throughout the City Hubs opening in 2016 Fairwater, Grangetown, STAR (Splott), Llandaff North/Gabalfa Llanedeyrn Powerhouse Housing Benefit and Council Tax Reduction advice Housing Solutions Interviews and Advice Events and Social Inclusion Rumney Partnership Hub Help with JSA/UC Claims Butetown Hub School Admissions and Free School Meals
8 Services available in Cardiff Rent Rescue Help and Support for Landlords Single Persons Bond Family Bond and Rent in Advance Mortgage and Debt advice Housing Options Centre Help with Evictions Temporary Accommodation Prevention Service Help to find Accommodation Housing Solution Advice Help and Advice with Tenancy Law
9 Services available in Cardiff Help and Advice on Social Care Meal Management Independent Living Equipment Occupational Therapy Independent Living Services -One point of contact and visiting service Older persons Housing Home Adaptations Joint Equipment Service Income Maximisation Community Reablement and Local Social Activities Telecare and Homecare Assisted Waste Collection
10 How to refer Fully complete referral form Form is signed by referrer and referred Referral is sent to Tenant Support Team where it is checked Criteria not met Referrer informed Criteria met Referral is sent to support provider who arranges visit and carries out initial risk assessment Assessment indicates support is required Support provider appointed Assessment indicates no support is required Referred is signposted to other services
11 Floating Support Services Generic Support 788 units Specialist Support 183 units - Women fleeing domestic abuse - People with substance misuse issues - People with mental health issues - Young people with support needs
12 Recap Remember, only refer if a client meets all three criteria Make sure the form is filled out fully With as much detail as possible Ensure that the form is signed by the client
13 Any Questions?
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