2011 YWCA Oklahoma City Presented By: Jacqueline Steyn Chief Programs and Compliance Officer

Transcription

1 2011 YWCA Oklahoma City Presented By: Jacqueline Steyn Chief Programs and Compliance Officer Annual Outcomes Management Report FY 2011

2 A WORD FROM OUR CEO I have learned two lessons in my life: first, there are not literary, psychological or historical answers to human tragedy, only moral ones. Second, just as despair can come to one another only from other human beings, hope, too, can be given to one only from other human beings. - Elie Wiesel, Holocaust Survivor Dear YWCA Friends and Supporters, Although it has been a difficult year for domestic violence service providers and other nonprofits in Oklahoma and across the country, the YWCA Oklahoma City has continued to provide HOPE to victims of domestic violence, sexual assault and stalking in Oklahoma County. This year, again, the number of victims we serve has continued to increase and I have enormous pride in the professionalism, dedication and compassion of our staff as they meet the challenge of this ever-increasing demand for our services. The YWCA Oklahoma City works to create safety, selfsufficiency and healing for victims and their children. We know that 95% of homicide victims never received services from a domestic violence service provider and therefore understand the urgency to continue to meet the need in our community. Indeed, it is a moral imperative. The remainder of this report contains snapshots of each program and a summary overview of our success for your review. As always, we appreciate your commitment, interest and investment in our organization and the women and children who depend on our services. We could not do it without you! Janet L. Peery CEO THANK YOU YWCA PROGRAM PHILOSOPHY The YWCA Oklahoma City is philosophically aligned with the Oklahoma Office of the Attorney General. Together, we believe, that all persons have the right to live without fear, abuse, oppression and violence. We understand that survivors of domestic violence, sexual assault and stalking should be provided with services that are empowering, person-centered, multiculturally competent and trauma-informed. We respect the integrity and authority of each woman to make her own life choices. TABLE OF CONTENTS Demographics. 3 Referrals to the YWCA.. 4 Crisis and Residential Services (CARS) Emergency Shelter.. 5 Housing Solutions. 6 Domestic Violence Education and Support Group 7 Sexual Assault Services. 8 Prevention Education. 9 Outreach and Volunteers.. 10 Our Sister s Closet Resale Store 10 Hand-In-Hand Learning Center. 10 Children s Crisis Services 11 Youth and Adult Services Hand-In-Hand Learning Center YWCA Hallmark Programs Reading To End Racism. 12 Economic Empowerment Program.. 12 YWCA Programs Annual Outcomes Report YWCA Oklahoma City

3 DEMOGRAPHICS WHO WE SERVE The YWCA Oklahoma City provides domestic violence, sexual assault and stalking prevention and intervention services as well as services to address racial justice and the economic advancement of women. In 2011, we provided direct services to 3,243 unduplicated clients and reached out to another 13,703 through our crisis hotlines, outreach, and prevention education efforts. We provided 118,872 direct services totaling 32,103 hours of direct client contact. In our attempt to continue our efforts to meet the demand that exists in our community, we are serving increasing numbers of clients and providing more and more services. Access to services saves lives. 3,500 3,000 2,500 2,000 1,500 1, Unduplicated Clients Served 2,663 2,927 3,243 FY 2009 FY 2010 FY 2011 DIVERSITY In 2008, the YWCA created a Multicultural Competency Plan. This exciting initiative resulted in the development of the YWCA Multicultural Competency Committee to provide oversight to the plan and to provide diversity training for our agency. As part of our ongoing commitment to the diversification of our Board of Directors, staff and volunteers we strive to ensure that these demographics reflect the demographics of our community and the needs of the families we serve. 2% Race 10% 26% 79% 62% Hispanic Ethnicity 21% White African American American Indian Asian Hispanic Non-Hispanic 26% 74% Program Crisis Advocacy & Residential Services Youth & Adult 3% 15% 22% 60% Age Domestic violence crosses all boundaries and can happen to anyone regardless of age, gender, race, religion, culture, socio-economic level or educational attainment. Collaborative partnerships with Oklahoma Tribes are essential to the safety of native women and their children. In the last three years, YWCA has provided domestic violence and sexual assault services to 803 native Oklahoma women Annual Outcomes Report YWCA Oklahoma City

4 REFERRALS We serve victims of domestic and sexual violence in Oklahoma County but families come to us from all over. We know that saving lives depends on raising community awareness of the issues. Our community wants to help. The YWCA works with key community partners to develop collaborative efforts and a coordinated response to increase safety for victims. Victims are referred to YWCA services from our community partners: Law Enforcement; Oklahoma County District Attorney s Office; Oklahoma Department Of Human Services; Local homeless Shelters; Partner domestic violence service provider agencies; United Way; and others Victims of domestic violence and sexual assault come to the YWCA for safety from all across the USA Annual Outcomes Report YWCA Oklahoma City

5 CRISIS SERVICES EMERGENCY SHELTER Total Served: 396 (226 Women 226 and 170 Children) YWCA operates the only emergency shelter in Oklahoma County specifically for victims of domestic and sexual violence, providing the specialized and unique array of services necessary to attain safety, economic self-sufficiency and a life free from violence. Women and children are provided with meals, basic necessities, clothing, case management (advocacy), protective order assistance and court advocacy, support, education, parenting support and trauma counseling. Safety is our top priority and is pivotal to both physical and emotional well-being. Based on feedback from the women we serve, we have placed significant attention on further improving safety outcomes. Resources and Self-sufficiency We surveyed 65 women as they were leaving shelter: 95% had their basic needs met while in shelter. When leaving shelter, 80% had the resources necessary to be self-sufficient and independent from their abusers. 46% achieved an increase in their level of income (Increase of 119% from FY 2010 due to focused efforts in EEP and Intensive Case Management). Safety We surveyed 65 women as they were leaving shelter: 100% told us that they feel safe from their abuser while in our shelter (Increased 33% since FY 2009). In a multi-state research project, the average reported by shelter residents in other shelters was 65%. 95% felt safe among other residents while in shelter (Increase of 28% since FY 2009). 97% report a better understanding of ways to keep themselves and their children safe. 90% of women feel safe as they transition from shelter back into their communities. Of the 226 women served during FY % developed a personalized safety plan (with a change in practice, we expect this to be 100% in 2012!) Housing Stability Of 206 women leaving shelter, 83% transitioned to permanent housing (This represents an Increase of 77% from 2009 due to our commitment to creating collaborative community partnerships.) Building Hope Of 65 women surveyed, 92% told us that their time with us gave them a sense of hope for their future Annual Outcomes Report YWCA Oklahoma City

6 CRISIS SERVICES HOUSING SOLUTIONS TRANSITIONAL HOUSING (TH) Total Served: 32 (11 Women and 21 Children) The YWCA's Transitional Housing program provides housing for up to two (2) years for women and children who are victims of family violence. Participants work to obtain the education, job skills, training, financial literacy and healing needed to begin a new life. Services include advocacy, case management, child care, counseling, legal services and transportation. There are seven apartments, including one ADA compliant unit. All are equipped with furnishings and basic household items which the families take with them when they exit the program. Safety, Resources, Self-Sufficiency Of the 11 women served in the program: 100% felt safe from their abusers while in transitional housing. 100% of residents know how to access resources. Of the 6 women exiting the program: 100% had the financial and transportation resources necessary to be self-sufficient and independent from their abusers. 100% transitioned to permanent housing. PERMANENT SUPPORTIVE HOUSING (PSH) Total Served: 19 (8 Women and 11 Children) The YWCA PSH Program provides subsidized permanent housing on scattered sites to victims of domestic violence. Participants in the program benefit from a combination of rental assistance together with a wide array of supportive services. The goal is to address the problems that exist at the intersection of domestic violence and homelessness by prioritizing the safe transition from short-term shelter to permanent housing. Women develop service plans focusing on self-determination and economic and housing stability. Housing Stability Of the 8 women served in the program: 100% successfully maintained in permanent housing for more than six (6) months. 60% of participants who were competitively employed maintained or increased their income. 63% of participants maintained or increased their total income from all sources 100% reported being self-sufficient independent from their abuser. 100% reported an increase in their level of psychological well-being. 100% feel much more hopeful about their future. YWCA Transitional Housing Apartment Annual Outcomes Report YWCA Oklahoma City

7 CRISIS SERVICES DOMESTIC VIOLENCE EDUCATION AND SUPPORT GROUPS Total Served: 194 Domestic Violence Education and Support Groups are available for women in any of the YWCA Residential Programs as well as women who are living in the community. Groups provide a safe and respectful place for women experiencing domestic violence to discuss experiences and obtain support from each other. Women also learn about the dynamics of domestic violence, as well as, the impact on self and children. Women learn how to assess their level of danger and how to create safety plans to keep themselves and their children safe. Women learn that they are not responsible for their own victimization. Knowledge is power for victims of domestic violence, helping participants to make well-informed decisions. It helps keep families safe. It saves lives. My facilitator helped me feel safe about what happened. I felt like I had a voice and was being heard. Safety Safety depends upon education and support. To achieve safety, victims of domestic violence learn about ways to keep safe and they establish their own personalized safety plans to meet their individual needs. Women learn about the dynamics of abuse and ways to restore their sense of self-worth. They learn that they are not alone. In group, women learn about options for resources, e.g. legal, housing, medical, etc. Access to resources keeps women and children safe. Without resources, many women and children would be forced to return to their abusive relationships to survive put food in their children s mouths and a roof over their heads. Of course, this decision might also cost them their lives. Of the 55 women completing the survey on completion: 98% developed a personalized safety plan to help keep themselves and their children safe. 98% report that they have a better understanding of safety planning and how to stay safe. 98% report that they have knowledge of resources available to them in the community Annual Outcomes Report YWCA Oklahoma City

8 CRISIS SERVICES SEXUAL ASSAULT SERVICES SEXUAL ASSAULT HOSPITAL ADVOCACY SEXUAL ASSAULT NURSE EXAMINER (SANE) Total Served: 634 (365 primary/263 secondary) Total Served: 360 Hospital Advocates accompany SANE nurses on exams to provide emotional support, advocacy and crisis intervention to victims during and after their physical exam. Advocates meet with clients at hospitals, police stations and throughout the legal system. The Sexual Assault Advocacy Team is comprised of both staff and volunteers who are on-call-24-hours per day. Followup services are offered and professional sexual assault/trauma counseling is available. Respect, Support and Resources 274 out of 365 primary Hospital Advocacy participants returned surveys: 99% felt respected by the advocate. 99% felt supported by the advocate. 99% state that they were informed regarding available follow-up services. Our hotlines received 940 sexual assault calls in Callers were provided with crisis intervention, safety planning, support, reassurance and resources. SANE is a collaboration between Metro Area law enforcement, Oklahoma County District Attorney s Office, Midwest Regional Medical Center, Integris Southwest Medical Center, Integris Baptist Medical Center, YWCA Hotlines, YWCA Hospital Advocates and volunteer nurses with specialized SANE training. SANE s are trained in the collection, preservation, and documentation of evidence and offer a unique contribution to forensic investigation by providing a comprehensive and objective medico-legal examination for victims of sexual assault. The efforts of all agencies involved in the program ensure that evidence is collected without re-traumatizing victims and ensuring that they maintain a sense of control over what is happening to them during the exam; this is critical since victims of sexual assault often feel like they have no control following an assault. 277 SANE program participants returned surveys: 99% felt respected and cared for by the SANE. 99% felt a sense of control during the medical forensic examination. 96% understood the medication they received from the SANE. Considering what I have been through, the assistance I received was informative, compassionate and understanding. I could not have asked for more kindness Annual Outcomes Report YWCA Oklahoma City

9 CRISIS SERVICES PREVENTION EDUCATION Total Served: 1,830 Students Prevention Prevention Lasting changes in attitude and behavior regarding dating violence and sexual assault is preceded by an increase in awareness, knowledge and understanding. To determine the effectiveness of the 9-week school-based prevention program, student s knowledge in several key areas was assessed at the beginning and at the end of the program. Of 736 students participating in the 9-week program: We found, on pre and post tests, that students increased their knowledge of domestic and sexual violence by 17% and prevention strategies to decrease victimization and perpetration by 30%. 91% of students know the characteristics of healthy relationships. 50% of teachers observed attitude and behavior changes in the students during and after completion of the program. In addition to prevention, we provide students with information regarding available resources in the community so that they know where to find help if they need it. 33% of students increased their knowledge of community resources. Prevention Education programs allow thousands of students to receive information and education on the sensitive issues surrounding rape, sexual assault and dating violence. In an effort to prevent rape and dating violence, and to change general attitudes towards victims, interactive scenarios are presented to schools and colleges. In FY 2011, 736 students participated in the age-appropriate 9-week based curriculum. An additional 1,094 youth attended onetime only presentations. Coming Soon!! Forget the Fairytale The YWCA Prevention Education program will soon launch our new interactive website Forget the Fairytale. This web-based program engages teens using their language and provides them with important information on healthy relationships. The goal is to prevent violence and abuse and help teens achieve happy and healthy futures. Forget the Fairytale is one of the many ways we are working to meet the unique needs of teens Annual Outcomes Report YWCA Oklahoma City

10 CRISIS SERVICES OUTREACH AND VOLUNTEER SERVICES We have a well-established volunteer program that recruits and trains our volunteers to ensure that their time with us is productive and rewarding. Volunteers are integral to the success of our services. This year we increased the size of our volunteer pool from 586 volunteers in 2010 to 630 volunteers. Our volunteers, placed throughout our agency, provided us with 25,611 hours of service. We thank them from the bottom of our heart Community Outreach increases awareness of the issues and how to address them effectively. Information is provided on the topics of domestic violence, sexual assault, stalking and dating violence, as well as resources and referral information for the purpose of helping someone who is experiencing violence This year we staffed 29 booths and made 184 presentations to 5,537 individuals from businesses, civic and faith-based organizations, etc. Many of our staff conduct a variety of presentations in the community, hoping to increase knowledge, explore opinions, and foster caring and informed responses to victims. OUR SISTER S CLOSET RESALE STORE In April 2007, the YWCA opened a resale shop called Our Sisters Closet. Located in Oklahoma City, the store is proving to be a sustainable source of revenue for YWCA crisis programs. Our Sisters Closet is also an opportunity for our crisis program participants to shop with dignity to obtain the items they need. With exciting monthly sales and specials, it's always easy to find quality items at bargain prices! 160 of our customers completed satisfaction surveys: 99% felt that staff treated them with respect; 99% felt the store was clean and dignified; and 90% learned about YWCA crisis services. YWCA HAND-IN-HAND LEARNING CENTER Total Served: 199 We provided safe childcare for 146 residential (shelter and/or transitional housing) and 53 non-residential (community) children in our DHS licensed two-star facility. Our experienced and caring teachers are trained to understand the dynamics of domestic violence and the impact on children. In addition to providing a nurturing and developmentally appropriate environment for our children, it is important that during their time with us, we are helping them to prepare for school by providing effective educational curricula in an environment that stimulates curiosity and learning. Safety Of 69 parents surveyed, 68 (99%) report they always feel that the childcare is a safe place to leave their children. 99% of YWCA residential parents requests for childcare were accommodated enabling the parent to maintain or obtain employment, attend court, etc Annual Outcomes Report YWCA Oklahoma City

11 CRISIS SEVICES CHILDREN S CRISIS SERVICES Total Served: 998 Children across all programs My Story This is my mommy when she got a black eye. She had blood on her eye. I was very scared and crying. The police came and took my daddy away. The End. Billie - 8 yrs Through the Eyes of a Child The YWCA provides domestic violence and sexual assault prevention and intervention services for children and teens. Our services work to break the intergenerational cycle of violence. The YWCA offers several intervention services for children and teens impacted by their experiences with family violence, sexual assault, child abuse & neglect, trauma, homelessness and poverty including emergency shelter, transitional housing, permanent supportive housing, trauma intervention counseling, domestic violence groups and parenting support for non-offending parents. SAFETY SAFETY SAFETY Children across all programs learn ways to stay safe and develop their very own safety plans. Healing from Trauma The Children s Trauma Counseling Program is staffed by professional counselors with training and experience to help children (4 to 17 years) who are experiencing trauma-related symptoms due to their experiences with domestic violence and sexual assault. Children are assessed and treatment goals are identified. Progress towards goal completion is regularly monitored. For many reasons, including significant obstacles and safety concerns for the nonoffending parent, some children do not fully complete the program. In these situations, it is not always possible to collect post-assessment data. However, even in the absence of this data, we have observed that many children developed coping skills to manage anger, sadness, loss, grief and learned about conflict management and healthy relationships. We had 51 children enrolled in the program in FY We obtained trauma and level of functioning outcomes for 11 children upon full completion. Decrease Trauma Of the 11 children fully completing the program: 91% decreased their level of trauma to below clinical significance using standardized trauma assessments and 56% of children reported a decrease in trauma symptoms. 75% of parents reported a decrease in trauma symptoms. Level of Functioning All children participating in the program: Children achieved an average increase in their level of functioning (home, school, with peers) by 51% Annual Outcomes Report YWCA Oklahoma City

12 YOUTH AND ADULT SERVICES YWCA HALLMARK PROGRAMS READING TO END RACISM TM (RER) Total Served: 457 Students Reading To End Racism (RER) is a community initiative dedicated to promoting understanding and valuing diversity. The project is designed to provide engaging and age appropriate forums in which to explore the topic of racism and institutional racism with elementary and middle school students. Through interactive presentations led by volunteer readers, students have an opportunity to listen to literature, personal stories and insights regarding racism and to develop creative solutions to eliminating racism in their friend groups, classrooms, schools and communities. In FY 2011, the RER program made 34 presentations to 457 students (85% more than FY 2009) in 19 different classrooms in 4 local schools and other community locations. Eliminating Racism 420 (92%) students increased their knowledge of how racism hurts people. 439 (96%) students report that they will pay attention to their own comments and actions regarding racism. 398 (87%) students listed things they could do to help end racism. 434 (95%) students agreed that they would take action against racism. ECONOMIC EMPOWERMENT PROGRAM (EEP) Total Served: 122 The primary goal of the YWCA Economic Empowerment Program (EEP) is to promote the economic development of women through education, resources, and advocacy and networking opportunities in areas of job readiness, job placement, career development, financial literacy and selfenrichment. EEP provides support and advocacy provided from trained staff and volunteers and through collaborative partnerships with several community agencies. Women in shelter and other housing programs receive job skills training and assistance with resume writing and completing employment applications. Women learn effective interviewing skills and are provided with interview clothing when needed. The program networks with local businesses to develop potential worksites for EEP participants to assist with job placement. Employment Job Search Participants: Even in tough economic times, the EEP program assisted 13 out of 43 (30%) shelter participants and 8 out of 11 (73%) transitional housing participants to obtain competitive employment. Job Skills Financial Literacy Workshop Participants: As a result of participation in these workshops, 37 out of 43 (87%) shelter participants and 6 out of 6 (100%) transitional housing participants know how to write a resume and cover letter Annual Outcomes Report YWCA Oklahoma City

13 YWCA Oklahoma City Programs Emergency Shelter is a 24-hour safe place for 50 women and children to escape domestic violence. The shelter provides immediate, emergency housing and supplemental services to victims and children. Transitional Housing is a two-year housing program that allows a woman to get back on her feet while going to school, job training or working toward self-sufficiency. Permanent Supportive Housing is a community-based longer-term housing solution for victims of domestic violence and their children. Advocates help clients with all aspects of getting back on their feet. Duties include helping clients with safety planning, legal issues, help with housing and transportation, and other services. Domestic Violence Victim Assistance Program (DVVAP) provides on-site assistance at the police station in filing victim protection orders and safety planning. SANE (Sexual Assault Nurse Examiner) Program trains and coordinates volunteer nurses to do forensic exams to collect, preserve and document evidence following sexual assault. Hospital Advocates accompany SANE nurses on exams to provide emotional support and advocacy to victims during and after their physical exams. Counseling and Support Groups help domestic violence and sexual assault victims and their children heal from trauma. Economic Empowerment provides women with career and life skills, career opportunities, mentoring, job placement and other assistance that promotes financial independence. Our Sisters Closet Resale Shop provides revenue for the YWCA and serves as a resource for victims to obtain the items they need for themselves and their families. Reading to End Racism provides a broad range of services to meet the unique needs of children through classroom discussion to teach young children about racism and its effects. Children s Trauma Intervention offers therapeutic services to children, adolescents and their non-offending caretakers with the goal of restoring the child to optimum emotional well-being. Services are client-centered and traumafocused. Domestic Violence Education for Incarcerated Women provides domestic violence education and support groups on site at 3 women s prisons across the state. Outreach and Volunteer Services provide ongoing additional education on the issues of domestic and family violence, the empowerment of women and strategies to end racism in our community. Associations and Accreditations Accreditation: Commission on Accreditation of Rehabilitation Facilities (CARF) for Children s Counseling Program Member: YWCA Delta Region Member: Oklahoma Coalition Against Domestic Violence and Sexual Assault Certification: Office of the Attorney General (3 year) License: Oklahoma Dept. of Human Services, Child Care, Two Star Prevention Education helps young people and teens recognize signs of abuse in relationships as well as resources if they need assistance Annual Outcomes Report YWCA Oklahoma City

14 2460 W. I-44 Service Road Oklahoma City, OK Tel: (405) Fax: (405)