Private Mental Health and Wellbeing Services

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1 Private Mental Health and Wellbeing Services A REAL AND LASTING DIFFERENCE FOR EVERYONE WE SUPPORT

2 Getting lives back on track We know that depression and anxiety, amongst many other mental health conditions, can have a huge effect on the people experiencing them. Along with the day-to-day struggles that they bring, they can prevent people from achieving their best at work, and also affect their families, friends and loved ones. Priory offers the best available option for high quality mental health treatment. Every year our private services support over 10,000 people, and our proven track record in helping people to get their lives back on track, is unrivalled. Each individual in our care receives an expert assessment to establish the best treatment for them. This is based on the experience of our clinicians, the proven effectiveness of different treatments, and the individual s preferences. Priory s expert team includes the best consultants and therapists in the mental health field. We consistently deliver the excellent results that Priory has become known for.

3 What do we treat? We provide confidential treatment for a wide range of conditions including: Stress Life difficulties, for example: - Relationships - Work - Bereavement Mood swings Depression, including postnatal depression Anxiety related conditions, including: - Panic attacks - Always being on edge (generalised anxiety disorder) - Social and performance anxiety - Obsessive-compulsive disorder (OCD) - Post-traumatic stress disorder (PTSD) Addiction We also have industry-leading experts in our team who are able to treat a wide range of less common mental health issues to find out more please contact our enquiries team. Telephone: Our services Our private mental health services come under three main categories: Mental health and wellbeing services Private mental health services, accessible via referral from GPs and other healthcare professionals Crisis care and support info@priorygroup.com Web: Mental health and wellbeing services Priory s national network of private outpatient therapy centres provide quick and easy access to expert treatment, with flexible consulting hours to fit around your needs. Our discreet, yet conveniently located services are suitable for people of all ages, and we deliver meaningful improvements for those wanting a better quality of life or help to cope with challenging times. A wide range of confidential therapies is provided. These include counselling, cognitive behavioural therapy (CBT) and more in-depth therapy approaches. These can be provided on a one-to-one or group basis. Group approaches offer the extra support of meeting others with similar problems and allow learning from others. An initial consultation enables our expert team to understand the challenges that each individual faces, and to recommend and deliver what they think will help most. To access our mental health and wellbeing services, simply contact our central enquiries team or your local service directly (as listed at the back of this brochure). They will be able to provide information on your options and arrange a convenient appointment for you.

4 Private mental health services for GP referral Most of the people that we see in our therapy services are referred to us by their GP, having chosen the option to access treatment privately. We employ and work with the country s leading consultant psychiatrists, psychologists and therapists, offering evidence-based treatments to help to manage all mental health conditions. Our professionals have expertise in different areas, allowing us to provide bespoke support and treatment, tailored to your particular needs and goals. Accessing Priory services in this way, enables you to quickly access high quality treatment as an alternative to NHS waiting lists. After an initial visit to your GP, they will be able to recommend a consultation with a Priory specialist or direct access to treatment in our therapy services. Your GP will provide a referral letter to Priory, at which point you can arrange a convenient appointment by contacting our dedicated appointments team. Alternatively, we can contact you directly when we receive your GP referral. Alongside our private outpatient services we also offer Priory day care, providing medical and therapeutic input on a daily basis at one of our hospitals, whilst enabling the individual to return home every evening. Contact details for all of our private outpatient centres and hospitals are listed at the back of this brochure.

5 This is an excellent place to actually get better... Priory can definitely help you John*, former patient at Priory Hospital Woking Treatment you would recommend Overall satisfaction for Priory outpatient therapy services in % Overall satisfaction for inpatient mental health services in % In % of people using our services said that they would recommend us to a friend In % of people using our services said that the therapy was as good as they expected Crisis care and support Every year many people reach the point of mental health crisis. This can take a number of forms including breakdown, harming themselves or others, and thinking about suicide. It goes without saying that this is a hugely distressing time for an individual and their loved ones. Priory provides the best possible support and care for people experiencing a mental health crisis. Our private services offer immediate admission across our nationwide network of hospitals, under the care of leading consultant psychiatrists. Our team will quickly stabilise a person s condition, then deliver expert treatment in a dedicated and therapeutic environment. Priory is uniquely placed to provide therapy and support from the point of crisis admission through to ongoing outpatient therapy, if required. Alongside inpatient treatment, we also offer an intensive day care programme for people well enough to stay at home, but who require ongoing medical and therapeutic input on a daily basis. Last year our inpatient mental health services treated over 3,500 individuals, consistently delivering the best possible results and changing the lives of those in our care. *name has been changed due to confidentiality

6 Using private medical insurance As well as offering self-pay options, Priory is also a registered and approved provider for all of the UK s leading private medical insurers. Policy holders will need to obtain a GP referral before undergoing treatment at a Priory centre or hospital. You will be requested to provide your insurance policy details at the time of booking the initial consultation, so pre-authorisation can be agreed with the insurance provider. Different policies cover different levels of care, so for any queries, it is advisable to contact your insurer or our enquiries helpdesk. Information for GPs and healthcare professionals For GPs and healthcare professionals who would like to refer a patient, we have a simple process. To refer a patient to Priory simply fill in our online referral form at: From April - December 2014: 86% 86% of service users experienced an improvement in their level of anxiety (with a statistically reliable average change score of 6.9) - GAD7 of service users experienced an improvement in their level of depression (with a statistically reliable average change score of 7.3) - PHQ9 Alternatively send us the referral information by: priory.referral@nhs.net Fax: If you have a query about the process or would like further information, priory.referral@nhs.net or call Your referral will go directly to an individual case manager. Please ensure that you include the patient s contact details on the referral, and the case manager will contact your patient within an hour. On receipt of the referral, the case manager will check appointment availabilities with the nearest appropriate Priory service and offer these to the patient. Once the appointment has been accepted, the referral will then be sent to the relevant Priory clinicians and the appointment will be confirmed directly with the patient. Next steps For more information or to discuss how we can help you, please contact our enquiries helpdesk. Telephone: info@priorygroup.com Web: Telephone lines are open from 8am-8pm. If you have an enquiry about a person in crisis outside of these hours, you can contact any of our hospitals directly using the details at the back of this brochure.

7 Our locations Wellbeing Centres 01 Centre Aberdeen 02 7 Queens Gardens, Aberdeen, AB15 4YD Tel: Fax: aberdeen@priorygroup.com Centre Birmingham Ground Floor, 172 Edmund Street, Birmingham, B3 2HB Tel: Fax: birminghamwellbeing@priorygroup.com Centre Canterbury 92B Broad Street, Canterbury, Kent, CT1 2LU Tel: Fax: canterbury@priorygroup.com Centre Edinburgh 9-10 St Andrew Square, Edinburgh, EH2 2AF Tel: Fax: edinburgh@priorygroup.com Centre Fenchurch Street Fenchurch Street London, EC3M 6BB Tel: Fax: fenchurch@priorygroup.com Centre Harley Street 41 Harley Street, London, W1G 8QH Tel: harleystreet@priorygroup.com Centre Manchester 100 Wilmslow Road, Cheadle, Cheshire, SK8 3DG Tel: Fax: manchesterwellbeing@priorygroup.com Centre Southampton Avenue House, 62 The Avenue Southampton, SO17 1XS Tel: southamptonwellbeing@priorygroup.com Centre Oxford 3rd Floor Thomas Hull House, 3-7 New Inn Hall Street, Oxford, OX1 2DH Tel: Fax: oxfordwellbeing@priorygroup.com Hospitals and Residential sites Altrincham Rappax Road, Hale, Altrincham Cheshire, WA15 0NX Tel: Fax: altrincham@priorygroup.com Bristol Heath House Lane, Stapleton, Bristol, BS16 1EQ Tel: Fax: bristol@priorygroup.com Chelmsford Stump Lane, Springfield Green Chelmsford, Essex, CM1 7SJ Tel: Fax: chelmsford@priorygroup.com Glasgow Mansionhouse Road, Glasgow, G41 3DW Tel: Fax: glasgow@priorygroup.com Hayes Grove Prestons Road, Hayes, Bromley, Kent, BR2 7AS Tel: Fax: hayesgrove@priorygroup.com Life Works The Grange, High Street, Old Woking, Surrey, GU22 8LB Tel: Fax: enquiries@lifeworkscommunity.com The Manor Clinic Addiction Treatment Centre Mansbridge Road, Southampton, Hampshire SO18 3HW Tel: info@priorygroup.com North London Grovelands House, The Bourne, Southgate London, N14 6RA Tel: Fax: northlondon@priorygroup.com Roehampton Priory Lane, Roehampton, London, SW15 5JJ Tel: Fax: roehampton@priorygroup.com Southampton Hythe Road, Marchwood, Southampton Hampshire, SO40 4WU Tel: Fax: southampton@priorygroup.com Ticehurst House Outpatient service Ticehurst, East Sussex, TN5 7HU Tel: Fax: ticehurst@priorygroup.com Woking Chobham Road, Knaphill, Woking, Surrey, GU21 2QF Tel: Fax: woking@priorygroup.com Woodbourne 21 Woodbourne Road, Edgbaston, Birmingham, West Midlands, B17 8BY Tel: Fax: woodbourne@priorygroup.com Our nationwide network of support means that there will always be a Priory specialist available near to you. Please contact our enquiries team on: Telephone: info@priorygroup.com Web:

8 For more information or to discuss how we can help you, please contact our enquiries helpdesk. Telephone: Web: Telephone lines are open from 8am-8pm. If you have an enquiry about a person in crisis outside of these hours, you can contact any of our hospitals directly using the details at the back of this brochure. A REAL AND LASTING DIFFERENCE FOR EVERYONE WE SUPPORT