Tenant & Service User Involvement Strategy

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Tenant & Service User Involvement Strategy"

Transcription

1 Tenant & Service User Involvement Strategy Policy No: HM 07 Page: 1 of 9 Tenant & Service User Involvement Strategy 1. Introduction 1.1 Loreburn's Mission Statement is "Delivering Excellence" and we see participation and involvement of tenants and service users as important ways to make this real. 1.2 We are committed to developing effective tenant and service user involvement across all our services. 1.3 Tenants and service users are at the heart of everything we do, we want to make sure they can get involved with us at a level that they feel comfortable with and have opportunities to influence what we do and take part in decisions which may affect them. 1.4 This Strategy was developed with the assistance of the Tenant Participation Advisory Service (TPAS) and the Tenant Involvement Working Group. 2. Foreword by John McNaught: Convener 2.1 On behalf of Loreburn's Management Committee, I want to say how much we welcome this renewed and strengthened commitment to participation. We expect the result of this to be increasing confidence of tenants and service users to articulate their needs, supporting our commitment to continual improvement. As well as being central to achieving our Mission Statement, increased participation is a key component in our vision "Improving the wellbeing of people in Dumfries & Galloway". 3. Background 3.1 The Housing (Scotland) Act 2001 lays down a number of key tasks for landlords in relation to participation. 3.2 Any Tenant & Service User Participation Strategy must be developed in partnership with them, and should include: What and how tenants and service users will be informed and involved Resources have to be assessed and committed - including grants, staff time A public Register of Registered Tenant Organisations How groups can get registered 3.3 The 2010 Housing Act created a new independent Scottish Housing Regulator. The Regulator expects tenants to be involved with their landlord in regular monitoring and assessment of services. This Strategy reflects the obligations of the 2001 and 2010 Acts and the Scottish Social Housing Charter. 3.4 The Regulation of Care Act 2001 introduced the National Care Standards which highlight the need for service user involvement in service development and delivery. The Public Services Reform (Scotland) Act 2010 created the governing body the Care Inspectorate. They inspect the support services provided by Loreburn to ensure we are fulfilling this duty.

2 Tenant & Service User Involvement Strategy Policy No: HM 07 Page: 2 of 9 4. Communicating with Tenants / Service Users 4.1 We recognise that good communication is fundamental to the services we provide and is a key feature in good tenant and service user participation. 4.2 To ensure good communication takes place: We will make sure all our letters etc are written in plain language and are easy to understand All literature and communications will be made available in different formats and languages on request The member of staff who is responsible for dealing with your particular issue will be named in all communications From time to time, we will give you information on who does what to keep you up to date. Giving Us Your Views & Opinions 4.3 There are a number of ways you can give us your views and opinions on a range of issues through: Registered Tenant Organisations Register of Interested Tenants & Service Users Local tenants and service user meetings Surveys - as well as our three-yearly independent surveys, telephone polls and Newsletter feedback, we will routinely ask your opinion when carrying out work to your home Annual Tenant Conference(s) Occasional meetings on a specific subject, eg. allocations etc The Tenant Involvement Working Group Participation in the self-evaluation of the support services Comments & Suggestions Log Introduction meetings prior to taking up a service Suggestion boxes within the Support offices and developments Via an independent advocate Feedback questionnaires 4.4 In addition, there are a range of ways you can communicate with us: In person at our local offices, or to your Housing Officer / allocated worker By telephone By letter or By our regular surveys By coming along to one of our local meetings By a Home Visit Influencing Our Decisions 4.5 We are keen to get your views on our policies or if we are planning to change any area of your services.

3 Tenant & Service User Involvement Strategy Policy No: HM 07 Page: 3 of We have a step by step process for making decisions. The final decisions will always be made by our Management Committee, but tenants / service user views will always be taken into account. 4.7 If we are proposing any changes which may affect your housing services or any change to the way we work, we will always seek your views. We will use a variety of methods including: Newsletter (quarterly) Local meetings Tenant Involvement Working Group Meetings in sheltered developments / supported accommodation projects Local groups or committees Setting up specific local groups Contacting those on the Register of Interested Tenants & Service Users Tenant Conference(s) By telephone By letter of 4.8 We will publish your views and the final decision in our Newsletter. 4.9 We will consult with you on a variety of issues, for example: Any proposal to change Housing Management or related services policies, for example, repairs or allocations Service development Recruitment within the support service Any proposals to change service standards in Housing Management or related services Annually we will consult with you on our rent and service charge levels Capital works programmes Your levels of satisfaction or dissatisfaction with your home Design of schemes, tenure mix, house type Business Plan Any proposals to transfer stock. 5. Other Policies & Strategies 5.1 We recognise that participation involves a number of different policies and strategies. It will have a direct impact on the following: Equality & Diversity Membership Training & Development Rental Maintenance

4 Tenant & Service User Involvement Strategy Policy No: HM 07 Page: 4 of 9 6. Information Loreburn Charter Business Plan Budgets 6.1 All our information will be clear, easy to read, in plain language and available in other languages and formats on request. 6.2 We are keen to keep you informed and up to date and see information as a key to participation. 6.3 We will use a variety of methods to keep you informed: Personal letters / meetings Newsletter Tenant Handbook Information leaflets Website Registered Tenant Organisations and tenant and resident groups Local meetings Meetings in sheltered housing developments / supported accommodation projects Annual Tenant Conference(s) Our Decision Making Processes 6.4 During any consultation process we will provide information on the process and any effects of our proposals. In addition, we will keep you informed on: How, when and who will make the final decision How the proposals and the decisions will affect our tenants and service users The methods through which tenants and service users can tell us what they think The timescales for tenants and service users to give us their views The results of the consultation process What, if anything, happens next How Do We Decide? 6.5 Normally the process is that tenants / service users are contacted for their views by letter / meeting / area committee / tenant and service user groups, including: Timescale for comments - wherever possible this will be one month Our proposals, background, reasons and impacts Who is the lead officer 6.6 Your feedback will be collated by the lead officer and included in a report, which will be considered by the Management Team. 6.7 We will then report to the Management Committee, including details of the consultation process. The Management Committee will then make the final decision. 6.8 Details of the consultation and the final decision will be reported in the Newsletter.

5 Tenant & Service User Involvement Strategy Policy No: HM 07 Page: 5 of 9 7. How Can You Participate With Us? 7.1 We want to make sure you can participate with us in a way that best suits you. We have a range of ways to get involved: Management Committee: This is our governing body. It is responsible for setting our aims and objectives and agreeing policy. To become a member of the Management Committee you firstly have to be a member of the Association. Information of becoming a member is available at our offices and on our website. The Management Committee are voted in at our Annual General Meeting held in September Register of Interested Tenants & Service Users: If you wish to join the Register, you will be kept informed of specific consultations etc. You can specify areas of interest, for example, allocations, the Newsletter, progressing tenant involvement. When we are reviewing policies we will contact you and ask for your views. For example, we may ask you to attend a meeting, or we may contact you to ask you a few questions. We will pay reasonable expenses for you to attend any meeting, or provide transport for you. To join the Register of Interested Tenants & Service Users please contact the Housing Department or LHSS team Individual: We understand that not every tenant / service user wants to become involved in more formal structures such as Registered Tenant Organisations or tenant and service user groups, but we want to ensure that you can have your say if you want. There are a number of ways as an individual you can have your say: Newsletter Suggestion Box Letter Talking with your Housing Officer / allocated worker Attending occasional meetings Survey Tenant / Service User Involvement Working Group: This Group meets up to 6 times per year and will discuss a range of issues, for example the Tenant Conference Programme, any policies or changes etc. The meetings are informal and interesting. If you wish to join this Group, please contact the Housing Department. As with all our activities, travel expenses will be paid Survey: To ensure our tenants / service users have the opportunity to comment on a variety of issues, some specific some more general, we will carry out the following surveys: Tenant Satisfaction Survey - This will be carried out every 3 or 4 years. We will seek your levels of satisfaction with our services such as Housing Management. The results, and any actions to be taken, will be published in the Newsletter. Support Survey This will be carried out in line with the Tenant Satisfaction Survey every 3 4 years. We will seek your views on all aspects of the support service you receive in line with the guidance contained within the National Care Standards.

6 Tenant & Service User Involvement Strategy Policy No: HM 07 Page: 6 of 9 Exit / Service Questionnaires These will be completed either by yourself or a relevant person when you leave the service and / or during a review of your support dependent on what service you receive. Any complaints noted in the questionnaires will be subject to our Complaints Policy and associated timescales. Suggestions will be recorded on the Suggestions & Comments Log spreadsheet and feedback will be given within 28 days of receipt in a method preferred by you. If appropriate, after 6 months of closure, a follow-up call will be made if you have agreed to this when leaving the service. Repairs Survey - A survey of tenants who have had repairs done will assess the quality of repairs, attitude of tradespersons, timescales and any additional comments. The results, and any actions to be taken, will be published in our Newsletter Tenant Groups: We are keen to develop independent tenant and service user groups. Their members are local, interested people who meet to discuss local issues and put forward ideas to improve their local area. All tenants / service users living in the local areas are welcome to attend and join these groups, which will be supported as informal groups. They may, if they wish, register with us in the future to become a Registered Tenant Organisation Registered Tenant Organisation: These were introduced as part of the Housing (Scotland) Act To become a group recognised officially by us you need to meet set criteria for registration set down in the Act. We will help you become a Registered Tenant Organisation with us, but if you wish not to register we will still support and work with you as an informal tenant group. A member of the Housing Department or the Support service will support you through the registration process. To register, you must have a Constitution which should state: Anyone can join irrespective of race, creed, colour, religious beliefs, gender, disability or sexual orientation The streets, blocks or geography of the area you cover You have an elected Committee, normally at least 5 people How the Committee will operate The Committee should be elected at the Annual General Meeting and how this will be done Number of public and Committee meetings per year You have a bank account and how you will manage your funds How you will represent the people who live in the area you cover Your objectives How your group will reach decisions How to change your Constitution What happens if the group no longer exists

7 Tenant & Service User Involvement Strategy Policy No: HM 07 Page: 7 of 9 Your group can appeal to us if we have decided: Not to register your organisation To remove your organisation from the Register Not remove your organisation from the Register The appeal will be dealt with through our Complaints Policy. If you are not satisfied with the outcome of the appeal, you can appeal directly to Scottish Ministers through the Scottish Housing Regulator Sheltered Development Meetings: Twice per year we will hold an information meeting at each of our sheltered developments to enable tenants / service users to give us their views Local Meetings: If we are planning some work in your area, such as regeneration, or if there is an issue that will affect your area, we will hold meetings as required with the local tenant group or committee if one exists. We are keen to organise meetings at the request of our tenants / service users. To request a local meeting, please contact the Housing Department Self Evaluation: If you or your relative is in receipt of a Support service you will be actively encouraged to participate in our self-evaluation process. This will include being offered opportunities to discuss the support you receive with your allocated worker or their line manager; at a group meeting; through completion of confidential questionnaires which you forward directly to the Care Inspectorate; through attendance at staff team meetings where the service eis being reviewed. 8. Resources for Participation 8.1 We recognise that our tenants / service users need support and resources to participate with us and this means more than money. We will make a Budget available every year to support tenant / service user participation. It will allocate specific amounts of money to, for example, transport costs, grants to new and existing groups etc. 8.2 We will provide: Free use of our own premises for meetings Assistance with printing - newsletters, leaflets etc Assistance with photocopying Funding for room or hall hire Training for all Travel costs 8.3 All our staff will be trained in tenant participation, including the way of participation. 9. Equal Opportunities 9.1 For all communications and information, we will offer a translation service. We will also provide our communications and information in other formats as requested. 9.2 We will strive to involve our tenants and service users who may be traditionally excluded, for example young people, those who may have a learning or support need, those whose first language may not be English and homeless people.

8 Tenant & Service User Involvement Strategy Policy No: HM 07 Page: 8 of Our Strategy recognises that people want to get involved in a variety of ways. We wish to maximise our tenant and service user involvement by ensuring they can get involved at a comfortable level. 9.4 We will strive to break down barriers which would prevent our tenants / service users participating with us. 9.5 We will: Arrange for meetings to be held in premises which are easily accessible Hold meetings at appropriate times Hold single sex meetings if appropriate Meet with existing community or support groups Actively encourage under-represented groups and individuals to get involved by offering support or working with other key agencies Provide specialist equipment such as a hearing loop, translations and interpretation services to assist if required Ensure our staff are trained in, and aware of, equalities issues and actively promote participation 10. Reviewing & Monitoring 10.1 To ensure our participation continues to meet the needs of our tenants and service users we will: Review the Policy every three years with our key stakeholders, groups, tenants, service users, Management Committee and staff Continually look for new ways to enable participation Ensure our Management Committee is kept informed of our participation strategy and progress Provide an annual Action Plan with targets.

9 Tenant & Service User Involvement Strategy Policy No: HM 07 Page: 9 of 9 Process Flowchart Information Giving To All Tenants / Service Users? Use personal letters or Newsletter. Local media optional. Send separate copies to tenant groups and committees. To Some Tenants / Service Users? Send to groups, use Register of Interested Tenants/Service Users and/or random sample. Consulting With Tenants/Service Users Tenant Groups / Meetings Ask groups for space on Agenda. Offer groups a choice of 2 discussion sessions. Offer to meet with group if dates not suitable. Send out all available information and proposals 2 weeks in advance of the meetings. Appendix 1 Individual Tenants / Service Users Consultation Register Invite tenants/service users to comment on proposals by post and/or attend a discussion meeting. Give 2 weeks notice of any discussion meetings, and 1 month for responding to proposals by post. Holding a Meeting? Who do you want to attend? Tenant / Service User Groups Minimum 4 weeks notice Individual Tenant / Service User Minimum 3 weeks notice Specific Speakers Minimum 3 weeks notice Phone around / send reminder letters to group secretary / contact 1 week before the meeting. Groups to respond within 1 month for written response to consultation proposals Collate Feedback Write back to tenants/service users and groups thanking them for their involvement and update of progress Need a Crèche? Tenant/service user to advise within 1 week of receiving information. Assess demand Management Committee to agree content of new policy / proposals, taking account of tenant/service user opinion. first. Feedback Before the Meeting Arrive early, arrange chairs, check equipment and bring handouts. Write to tenants/service users and advise how their opinion has influenced the proposals. Respond within 28 days of the end of the consultation period.

Policy: Client Involvement and Empowerment

Policy: Client Involvement and Empowerment Policy: Client Involvement and Empowerment Updated January 2017 Contents: 1. Introduction 2. How do we involve and empower those to whom we provide housing and/or support? 3. How do we involve and empower

More information

How Ofsted regulate childcare

How Ofsted regulate childcare Information for parents about Ofsted s role in regulating childcare This section provides information about how Ofsted regulates childcare providers. It sets out how you might like to use the information

More information

CSSIW Participation Plan. Working Together to Improve Social Care Services

CSSIW Participation Plan. Working Together to Improve Social Care Services CSSIW Participation Plan Working Together to Improve Social Care Services Printed on recycled paper Print ISBN 978 0 7504 8280 6 Digital ISBN 978 0 7504 8281 3 Crown copyright 2012 WG16698 Introduction

More information

Autism Action Network Charter

Autism Action Network Charter Autism Action Network Charter Introduction The Autism Action Network is an exciting opportunity for you to be part of a passionate community committed to helping people with autism to live the life they

More information

COMPLAINTS POLICY AND PROCEDURE

COMPLAINTS POLICY AND PROCEDURE COMPLAINTS POLICY AND PROCEDURE Approved: by Governing Body Date of next Review: Application: This policy applies to all concerns and complaints other than those relating to the following: Child Protection

More information

Smoke Free Policy. Printed copies must not be considered the definitive version. Policy Group. Author Version no 3.0

Smoke Free Policy. Printed copies must not be considered the definitive version. Policy Group. Author Version no 3.0 Smoke Free Policy Printed copies must not be considered the definitive version Policy Group DOCUMENT CONTROL POLICY NO Smoke Free Grounds Author Version no 3.0 Reviewer Smoke Free Working Group Implementation

More information

Consultation response form: Together for a Dementia Friendly Wales ( ) Proposed Together for a Dementia Friendly Wales ( )

Consultation response form: Together for a Dementia Friendly Wales ( ) Proposed Together for a Dementia Friendly Wales ( ) Consultation response form: Together for a Dementia Friendly Wales (2017-22) Overview Proposed Together for a Dementia Friendly Wales (2017-22) How to respond Responses should be submitted by 3 April 2017

More information

Family & Individual Support Program - Handbook

Family & Individual Support Program - Handbook Family & Individual Support Program - Handbook Welcome to the Simon Fraser Society for Community Living (SFSCL). The SFSCL is an accredited not-for-profit, charitable organization that has been serving

More information

Family & Individual Support Program - Handbook

Family & Individual Support Program - Handbook Family & Individual Support Program - Handbook Welcome and Introduction to the Simon Fraser Society for Community Living Welcome to the Simon Fraser Society for Community Living (SFSCL). We have been serving

More information

About the OCD Support Group Charter

About the OCD Support Group Charter About the OCD Support Group Charter OCD Action is the national charity for people affected by Obsessive Compulsive Disorder (OCD). The Charity has been working with the network of independent local OCD

More information

A Report of NHS Lanarkshire s Urology and Gynaecology Inpatient Services Consultation

A Report of NHS Lanarkshire s Urology and Gynaecology Inpatient Services Consultation A Report of NHS Lanarkshire s Urology and Gynaecology Inpatient Services Consultation October 2005 You can read and download this document from our website. We can also provide this information: by email

More information

Appointment of BSL representatives to the British Sign Language (BSL) National Advisory Group. Review Date: November 2017

Appointment of BSL representatives to the British Sign Language (BSL) National Advisory Group. Review Date: November 2017 Appointment of BSL representatives to the British Sign Language (BSL) National Advisory Group Review Date: November 2017 Appointment of BSL representatives to the British Sign Language (BSL) National Advisory

More information

NHS Enfield Clinical Commissioning Group Voluntary and Community Stakeholder Reference Group Terms of Reference

NHS Enfield Clinical Commissioning Group Voluntary and Community Stakeholder Reference Group Terms of Reference NHS Enfield Clinical Commissioning Group Voluntary and Community Stakeholder Reference Group Terms of Reference 1. GENERAL These terms of reference set out the membership, remit responsibilities and reporting

More information

MODEL CHURCH POLICIES

MODEL CHURCH POLICIES MODEL CHURCH POLICIES Model Church Policies Policy for the Methodist Church 2010 Approved by the Methodist Conference 2010 The Methodist Church, Methodist Church House, 25 Marylebone Road, London NW1 5JR

More information

PPI Panels: Guidance Notes

PPI Panels: Guidance Notes PPI Panels: Guidance Notes What type of PPI panel should I set up? PPI panels tend to be one of two types: 1. Generic (i.e. the patients and the public on the panel have experience of a wide variety of

More information

OCD SUPPORT GROUP CHARTER

OCD SUPPORT GROUP CHARTER OCD SUPPORT GROUP CHARTER 2014-2015 Table Of Contents About the OCD Support Group Charter Page: 3 The Charter: Aims of an OCD support group Page: 5 How OCD support groups are governed Page: 6 How OCD support

More information

GUIDELINES FOR SCHOOL PEER GUIDE CO-ORDINATORS

GUIDELINES FOR SCHOOL PEER GUIDE CO-ORDINATORS GUIDELINES FOR SCHOOL PEER GUIDE CO-ORDINATORS These guidelines should be read in conjunction with the Code of Practice for the Peer Guide Scheme and the Guidelines for Peer Guides and Potential Peer Guides.

More information

Consumer Participation Plan Summary

Consumer Participation Plan Summary Consumer Participation Plan Summary 2013-2016 Table of Contents 1. Summary... 1 6. Consumer, Carer and Community Participation Plan... 3 6.1 Aim... 3 6.2 Objectives... 3 6.3 Strategies... 4 7. Strategies

More information

Induction appeals procedure

Induction appeals procedure Induction appeals procedure Updated March 2013 1 1. Introduction 3 2. Lodging an appeal 4 Notice of Appeal 4 Appropriate body s response 5 Extension of timescales 6 Arrangements for receiving additional

More information

Driving Improvement in Healthcare Our Strategy

Driving Improvement in Healthcare Our Strategy Driving Improvement in Healthcare Healthcare Improvement Scotland 2014 First published April 2014 The contents of this document may be copied or reproduced for use within NHSScotland, or for educational,

More information

Simple steps to start your own peer support group

Simple steps to start your own peer support group About Suffolk Mind Suffolk Mind is a registered charity affiliated to the national charity Mind and is committed to improving the lives of people with mental health issues in Suffolk. All of our services

More information

GOC Guidance for Witnesses in Fitness to Practise Committee Hearings

GOC Guidance for Witnesses in Fitness to Practise Committee Hearings GOC Guidance for Witnesses in Fitness to Practise Committee Hearings About us The GOC regulates opticians and optical businesses in the UK. There are currently around 26,000 optometrists, dispensing opticians,

More information

Tower Hamlets Prostitution Partnership Operating Protocol

Tower Hamlets Prostitution Partnership Operating Protocol Tower Hamlets Prostitution Partnership Operating Protocol 1 Contents Introduction 3 Aims 3 Membership of the THPP 3 Members Responsibility 4 Attendance by other professionals 4 Attendance by those referred

More information

Tenant Organizing Manual

Tenant Organizing Manual Tenant Organizing Manual This manual was produced by the Federation of Metro Tenants Associations funded by the City of Toronto Contents: Introduction 3 The Federation of Metro Tenants Associations What

More information

Ofsted s regulation and inspection of providers on the Early Years Register from September 2012: common questions and answers

Ofsted s regulation and inspection of providers on the Early Years Register from September 2012: common questions and answers Ofsted s regulation and inspection of providers on the Early Years Register from September 2012: common questions and answers Registration Conditions of registration Q. How will I know how many children

More information

Advocacy Program Research Awareness Event Tool Kit for Community Cancer Centers

Advocacy Program Research Awareness Event Tool Kit for Community Cancer Centers Advocacy Program Research Awareness Event Tool Kit for Community Cancer Centers Contents Background... 3 Introduction... 3 Research Advocacy Group Planning Meeting... 3 Sample Agenda for Research Advocacy

More information

Childminding Induction Support Programme

Childminding Induction Support Programme Designed to support potential childminders in Scotland through every stage of the registration process and beyond. Our Childminding Induction covers everything you need to know. ITA Approved Provider Scottish

More information

METROLINX ADMINISTRATIVE FEE DISPUTE RESOLUTION PROCESS RULES OF PRACTICE

METROLINX ADMINISTRATIVE FEE DISPUTE RESOLUTION PROCESS RULES OF PRACTICE METROLINX ADMINISTRATIVE FEE DISPUTE RESOLUTION PROCESS RULES OF PRACTICE Overview The Metrolinx Act, 2006, gives Metrolinx ( Metrolinx ) the authority to establish a system of administrative fees to ensure

More information

Peer Support Volunteer Reference: Birmingham Hub and Spoke Service Closing Date: 02 May 2018

Peer Support Volunteer Reference: Birmingham Hub and Spoke Service Closing Date: 02 May 2018 Creative Support Ltd Head Office Tel: 0161 236 0829 Wellington House Fax: 0161 237 5126 Stockport recruitment@creativesupport.co.uk SK1 3TS www.creativesupport.co.uk Peer Support Volunteer Reference: 21053

More information

Care and Social Services Inspectorate Wales

Care and Social Services Inspectorate Wales Care and Social Services Inspectorate Wales Service Regulation and Inspection Guidance on inspecting welfare provision in boarding schools, residential special schools and accommodation of students under

More information

Life After Prostate Cancer Diagnosis Research Study

Life After Prostate Cancer Diagnosis Research Study Life After Prostate Cancer Diagnosis Research Study If you are looking at this information sheet this means you have read the covering letter and therefore have had a diagnosis of prostate cancer. If you

More information

The New Neighborhood Block Club Manual for Constituents and Organizers. A Guide Book written and prepared by Dan Kleinman Second Edition January 2016

The New Neighborhood Block Club Manual for Constituents and Organizers. A Guide Book written and prepared by Dan Kleinman Second Edition January 2016 The New Neighborhood Block Club Manual for Constituents and Organizers A Guide Book written and prepared by Second Edition January 2016 This belongs to Block Club Organizer 2 What is: a Block Club A block

More information

Transforming Care Together Patient centred approach

Transforming Care Together Patient centred approach Transforming Care Together Patient centred approach Transforming Care Together is the name for a new partnership agreement between three NHS Trusts in the Birmingham and Black Country area: Birmingham

More information

Community Innovation Fund. Guidelines

Community Innovation Fund. Guidelines Community Innovation Fund Guidelines 02 February 2015 1 Community Innovation Fund (CIF)- Guidance Notes 1. Introduction The purpose of the Community Innovation Fund (CIF) is to support the strategic aim

More information

This document is to be used as reference for the Community Garden Committee should circumstances change, this arrangement will be reviewed.

This document is to be used as reference for the Community Garden Committee should circumstances change, this arrangement will be reviewed. Governing Relationship with Bankside Open Spaces Trust (BOST) Terms of Reference for the Community Garden Committee at Tate Modern under the Bankside Open Spaces Trust (BOST) Umbrella This document is

More information

Central Carers Association Job Description

Central Carers Association Job Description Central Carers Association Job Description Job Title: Carer Support Worker (Adult Carer Support Plans) Salary: 21,665 Terms: Funding currently in place until March 2019 Hours: Responsible for: 35 hours

More information

WHY DO WE NEED TO ENGAGE WITH OUR COMMUNITIES?

WHY DO WE NEED TO ENGAGE WITH OUR COMMUNITIES? WHY DO WE NEED TO ENGAGE WITH OUR COMMUNITIES? Our communities have a central role to play in influencing and shaping what happens in Barnsley. In our corporate plan we recognise that our role as a local

More information

Changing Lives Nationwide

Changing Lives Nationwide Changing Lives Nationwide Strategic Plan 2015-2018 1. Introduction 2. Overall themes for 2015-18 3. Vision & principles 4. Strategic planning 5. Operational priorities & activities 6. About OCD & OCD Action

More information

DE-DESIGNATION OF YELLOW FEVER VACCINATION CENTRES

DE-DESIGNATION OF YELLOW FEVER VACCINATION CENTRES DE-DESIGNATION OF YELLOW FEVER VACCINATION CENTRES January 2014 INDEX Page 1. Introduction 3 2. De-designating a YFVC 4 3. The de-designation process 5-6 4. Repeated breaches of the standards for designation

More information

West Norfolk Hearing Support Service. Volunteering Information Pack

West Norfolk Hearing Support Service. Volunteering Information Pack West Norfolk Volunteering Information Pack West Norfolk Deaf Association The West Norfolk Deaf Association was set up in 1991. Our aim is to empower deaf and hard of hearing people. Chairman Rick Cotton

More information

SAN BRUNO MOTHERS CLUB BYLAWS

SAN BRUNO MOTHERS CLUB BYLAWS SAN BRUNO MOTHERS CLUB BYLAWS The name of the club shall be the SAN BRUNO MOTHERS CLUB. MISSION The San Bruno Mothers Club is for moms, grandmothers and families living in and around San Bruno who have

More information

How to be an effective Constituency Labour Party (CLP) Youth Coordinator

How to be an effective Constituency Labour Party (CLP) Youth Coordinator How to be an effective Constituency Labour Party (CLP) Youth Coordinator Overview Being the Youth Coordinator of a CLP is an exciting opportunity and means your local Party will depend on you to lead and

More information

JOB DESCRIPTION. ImROC Business Manager (Mental Health Network) and Senior. Policy Manager (NHS Clinical Commissioners)

JOB DESCRIPTION. ImROC Business Manager (Mental Health Network) and Senior. Policy Manager (NHS Clinical Commissioners) JOB DESCRIPTION Job Title: Location: Salary: Reports To: Accountable To: Team Administrator London 21,630 (plus London weighting) ImROC Business Manager (Mental Health Network) ImROC Business Manager (Mental

More information

TERMS AND CONDITIONS NATIONAL GOOD LABORATORY PRACTICE (GLP) COMPLIANCE MONITORING AUTHORITY

TERMS AND CONDITIONS NATIONAL GOOD LABORATORY PRACTICE (GLP) COMPLIANCE MONITORING AUTHORITY TERMS AND CONDITIONS OF NATIONAL GOOD LABORATORY PRACTICE (GLP) COMPLIANCE MONITORING AUTHORITY FOR OBTAINING AND MAINTAINING ITS GLP CERTIFICATION BY A TEST FACILITY Document No.GLP-101 Version/Issue

More information

Applying to waive disqualification: early years and childcare providers

Applying to waive disqualification: early years and childcare providers Applying to waive disqualification: early years and childcare providers Published: September 2014 Reference no: 080054 The Office for Standards in Education, Children's Services and Skills (Ofsted) regulates

More information

What s it all about? Welcome. Why get involved?

What s it all about? Welcome. Why get involved? KIT What s it all about? The Vinnies School Sleepout gives students and teachers the opportunity to make a difference in their local community. Welcome The St Vincent de Paul Society NSW (Vinnies) School

More information

#AWP16 Conference & Bookfair Presenters Guidelines

#AWP16 Conference & Bookfair Presenters Guidelines #AWP16 Conference & Bookfair Presenters Guidelines Please read the following information to ensure a successful and wellattended event. All conference events will be held at the Los Angeles Convention

More information

OUTPATIENT SERVICES PSYCHOLOGICAL SERVICES CONTRACT

OUTPATIENT SERVICES PSYCHOLOGICAL SERVICES CONTRACT OUTPATIENT SERVICES PSYCHOLOGICAL SERVICES CONTRACT (This is a detailed document. Please feel free to read at your leisure and discuss with Dr. Gard in subsequent sessions. It is a document to review over

More information

JOB DESCRIPTION. Sessional Youth Worker (Dundee) September 2016

JOB DESCRIPTION. Sessional Youth Worker (Dundee) September 2016 JOB DESCRIPTION Sessional Youth Worker (Dundee) September 2016 Closing Date: Thursday 22 nd September 2016 Interview Date: Friday 30 th September 2016 Contract Details: Sessional Average 9 hours per week

More information

Information Notes (Information Notes are only available from our website or on request from TIS)

Information Notes (Information Notes are only available from our website or on request from TIS) TIS Publications The Tenants Information Service regularly produces Basic Guides and Information Notes on housing and related issues that are recommended to tenants and residents groups and federations.

More information

MAINSTREAM TEACHER OF THE DEAF

MAINSTREAM TEACHER OF THE DEAF MAINSTREAM TEACHER OF THE DEAF Job Description Clarke Schools for Hearing and Speech/Pennsylvania assists anyone involved in mainstreaming students with hearing loss in regular classrooms.. Mainstream

More information

A Guide for Homeless 16 & 17 year olds

A Guide for Homeless 16 & 17 year olds A Guide for Homeless 16 & 17 year olds Helping homeless young people to know about the support they can expect Anyone can become homeless due to circumstances that may have been out of their control. Being

More information

You said, We did. How your comments and feedback have helped us to add value and improve local services

You said, We did. How your comments and feedback have helped us to add value and improve local services ,. How your comments and feedback have helped us to add value and improve local services A lot of our members have advised that although the CCG spends a lot of time engaging with stakeholders, it does

More information

The SEVEN TOUCHES PROGRAM

The SEVEN TOUCHES PROGRAM The SEVEN TOUCHES PROGRAM Connects you to success National Association of Insurance and Financial Advisors Background: the seven touches The Seven Touches of Membership (Seven Touches) is based on a study

More information

LOVEMEAD GROUP PRACTICE PATIENT PARTICIPATION GROUP YEAR END REPORT 2013/14. Introduction

LOVEMEAD GROUP PRACTICE PATIENT PARTICIPATION GROUP YEAR END REPORT 2013/14. Introduction LOVEMEAD GROUP PRACTICE PATIENT PARTICIPATION GROUP YEAR END REPORT 2013/14 Introduction The Lovemead Group Practice Participation Group was formed in June 2011. This group was originally formed from our

More information

Welcome to Pathways. - Auckland - Information about Pathways services in the Auckland region.

Welcome to Pathways. - Auckland - Information about Pathways services in the Auckland region. Welcome to Pathways - Auckland - Information about Pathways services in the Auckland region. Alongside you in your recovery journey Welcome to Pathways. We re here to support you in your journey to being

More information

RECRUITMENT INFORMATION PACKAGE. Mental Health Carers NSW (MHCN) MHCN Workshop Facilitator

RECRUITMENT INFORMATION PACKAGE. Mental Health Carers NSW (MHCN) MHCN Workshop Facilitator RECRUITMENT INFORMATION PACKAGE MHCN Workshop Facilitator MHCN is part of COLLECTIVE PURPOSE COLLABORATION with CONTENTS 1 RECRUITMENT PROCESS... 2 2 ORGANISATION PROFILE... 3 3 POSITION DESCRIPTION...

More information

Barnardo s Scotland. Strengthening for the Future. Consultation Response

Barnardo s Scotland. Strengthening for the Future. Consultation Response Barnardo s Scotland Strengthening for the Future Consultation Response General Comments Barnardo s Scotland agrees with the general thrust of the proposals to streamline the administrative arrangements

More information

CANDIDATE PACK. Trustee

CANDIDATE PACK. Trustee CANDIDATE PACK Trustee Candidate Pack 2014 Background Information Introduction The Motor Neurone Disease (MND) Association is the only national charity in England, Wales and Northern Ireland that funds

More information

Complaints Handling- GDC recommended subject

Complaints Handling- GDC recommended subject Complaints Handling- GDC recommended subject Aim: To provide an understanding of using a team approach to reduce the risk of complaints and to manage complaints should they arise, thus meeting principle

More information

Mental Health Matters Wales Volunteering Opportunities

Mental Health Matters Wales Volunteering Opportunities Mental Health Matters Wales Volunteering Opportunities Have you thought about becoming a Volunteer? In this handbook you will find volunteer positions to suit your availability or skill level while gaining

More information

All Party Parliamentary Group for Children inquiry into children s social care invitation to submit written evidence

All Party Parliamentary Group for Children inquiry into children s social care invitation to submit written evidence All Party Parliamentary Group for Children c/o NCB (Policy) 8 Wakley Street London EC1V 7QE Dear Directors of Children s Services, All Party Parliamentary Group for Children inquiry into children s social

More information

Hospital Caterers Association

Hospital Caterers Association Hospital Caterers Association www.hospitalcaterers.org Patron Application Pack 1 Contents What is the Hospital Caterers Association? 3 Branches of The Association 4 Why become a Patron 5 How to join 6

More information

FLOATING SUPPORT SERVICE Service Description DONCASTER HOUSING FOR YOUNG PEOPLE

FLOATING SUPPORT SERVICE Service Description DONCASTER HOUSING FOR YOUNG PEOPLE FLOATING SUPPORT SERVICE Service Description DONCASTER HOUSING FOR YOUNG PEOPLE CONTENTS Section Page 1. Introduction 3 2. Access, Assessment and Referrals 4 3. Profile of Client Group 5 4. The Support

More information

Overcoming barriers. Our strategy for

Overcoming barriers. Our strategy for Overcoming barriers Our strategy for 2017 2022 2 We are the National Deaf Children s Society, the leading charity for deaf children. Together we will overcome barriers Our strategy will change deaf children

More information

Interpretype Video Remote Interpreting (VRI) Subscription Service White Paper September 2010

Interpretype Video Remote Interpreting (VRI) Subscription Service White Paper September 2010 Interpretype Video Remote Interpreting (VRI) Subscription Service White Paper September 2010 Overview: Interpretype Video Remote Interpreting (VRI) Subscription Service is a revolutionary method of scheduling,

More information

HOUSING AUTHORITY OF THE CITY AND COUNTY OF DENVER REASONABLE ACCOMMODATION GRIEVANCE PROCEDURE

HOUSING AUTHORITY OF THE CITY AND COUNTY OF DENVER REASONABLE ACCOMMODATION GRIEVANCE PROCEDURE HOUSING AUTHORITY OF THE CITY AND COUNTY OF DENVER REASONABLE ACCOMMODATION GRIEVANCE PROCEDURE I. DEFINITIONS (A) Complainant: Any Tenant (as defined below) whose grievance is presented to the 504 Coordinator

More information

Scottish Borders Volunteering in Sport

Scottish Borders Volunteering in Sport Scottish Borders Volunteering in Sport Guide for Volunteers Guide for Volunteers 2 Guide for Volunteers 3 CONTENTS 1. What is volunteering? 2. What volunteers do 3. How can I get involved? 4. Active Schools

More information

Scotland s Mental Health Charter for Physical Activity & Sport. People Active for Change & Equality funded by Comic Relief

Scotland s Mental Health Charter for Physical Activity & Sport. People Active for Change & Equality funded by Comic Relief Scotland s Mental Health Charter for Physical Activity & Sport People Active for Change & Equality funded by Comic Relief INTRODUCTION Scotland s Mental Health Charter for Physical Activity and Sport aims

More information

Chair of Trustees Role briefing pack. January 2017

Chair of Trustees Role briefing pack. January 2017 Chair of Trustees Role briefing pack January 2017 Message from the RUSS Chair Thank you for your interest in becoming Chair of the Rural Urban Synthesis Society (RUSS). This is an opportunity for someone

More information

Job information pack COMMUNITY COORDINATOR (Northern Ireland)

Job information pack COMMUNITY COORDINATOR (Northern Ireland) Job information pack COMMUNITY COORDINATOR (Northern Ireland) 1 THANK YOU FOR YOUR INTEREST IN PANCREATIC CANCER UK It is a pleasure to know that you are interested in working with us. Please find enclosed

More information

Service User Champion Forum

Service User Champion Forum Service User Champion Forum Salford Royal NHS Foundation Trust Launch Event 23 rd April 2013 Frank Rifkin Lecture Theatre Speakers Tammy Pike (SRFT Inclusion Manager) Chris Brookes (Executive Medical Director

More information

Men s Sheds Health and Well-being Survey

Men s Sheds Health and Well-being Survey Men s Sheds Health and Well-being Survey When I feel like I need refreshed and lifted up, I know that twice a week my shed will be there waiting. The growth of interest in men s sheds and the establishment

More information

Mid Essex Specialist Dementia and Frailty Service

Mid Essex Specialist Dementia and Frailty Service Mid Essex Specialist Dementia and Frailty Service Why have you been referred to us? What service can you expect? You have the right to be treated with dignity and respect. You and your loved ones also

More information

Centre for Specialist Psychological Treatments of Anxiety and Related Problems

Centre for Specialist Psychological Treatments of Anxiety and Related Problems Centre for Specialist Psychological Treatments of Anxiety and Related Problems Information for people interested in accessing treatment at the Centre and those who already have a referral Welcome Welcome

More information

Canadian HIV/AIDS Pharmacists Network. Association Canadienne des Pharmaciens en VIH/SIDA. Terms of Reference

Canadian HIV/AIDS Pharmacists Network. Association Canadienne des Pharmaciens en VIH/SIDA. Terms of Reference Canadian HIV/AIDS Pharmacists Network Association Canadienne des Pharmaciens en VIH/SIDA Terms of Reference Revised 11 May 2016 Canadian HIV/AIDS Pharmacists Network Association Canadienne des Pharmaciens

More information

Listening and Improving. July 2015

Listening and Improving. July 2015 Listening and Improving July 2015 How Healthcare Improvement Scotland has listened to feedback, comments, concerns and complaints to make improvements during 2014 2015 Healthcare Improvement Scotland 2015

More information

Advance Statements. What is an Advance Statement? Information Line: Website: compassionindying.org.uk

Advance Statements. What is an Advance Statement? Information Line: Website: compassionindying.org.uk Information Line: 0800 999 2434 Website: compassionindying.org.uk This factsheet explains what an Advance Statement is and how to make one. It is for people living in England and Wales. If you live in

More information

Munro, Nicola Child Minding

Munro, Nicola Child Minding Munro, Nicola Child Minding Type of inspection: Announced (short notice) Inspection completed on: 8 August 2016 Service provided by: Munro, Nicola Service provider number: SP2009974680 Care service number:

More information

Start with the Child, Stay with the Child Children and Young People as EXPERT participants Voice Presentation

Start with the Child, Stay with the Child Children and Young People as EXPERT participants Voice Presentation Start with the Child, Stay with the Child Children and Young People as EXPERT participants Voice Presentation 10 th September 2009 The full and active participation of children and young people in the

More information

Truth in Business Officer Agreement

Truth in Business Officer Agreement Truth in Business Officer Agreement I,, hereby accept the position of for Truth in Business for the year. I will uphold all duties as part of my role, as well as my commitment to following Jesus and His

More information

Small housing association of the year: finalist

Small housing association of the year: finalist Small housing association of the year: finalist Rockingham Forest Housing Association: Countdown to change Please provide evidence of how your housing association is delivering high quality services to

More information

Local Service Group Guidelines and Recommendations Last updated January 2016

Local Service Group Guidelines and Recommendations Last updated January 2016 Local Service Group Guidelines and Recommendations Last updated January 2016 1. What is a Local Service Group and what is its purpose? A Local Service Group consists of two or more FA members from more

More information

Child and Adolescent Mental Health Service (CAMHS)

Child and Adolescent Mental Health Service (CAMHS) Oxford Health NHS Foundation Trust CAMHS Child and Adolescent Mental Health Service (CAMHS) CAMHS Introduction Welcome to Oxford Health NHS Foundation Trust. This leaflet aims to provide you with answers

More information

DISC Family Intervention Project who we are and what we do

DISC Family Intervention Project who we are and what we do DISC Family Intervention Project who we are and what we do PICTURE If you and your family are facing lots of problems it can be hard to know where to turn for the support you need. The Family Intervention

More information

FACILITATOR TRAINING. TO REGISTER See pages 2-7 for more information and to register

FACILITATOR TRAINING. TO REGISTER See pages 2-7 for more information and to register FACILITATOR TRAINING DATES & LOCATIONS Wednesday, September 14, 2016 Chicago, IL Wednesday, November 9, 2016 Springfield, IL Wednesday, November 16, 2016 Chicago, IL* Wednesday, March 15, 2017 Chicago,

More information

Gordon-Orr, Marjory Child Minding

Gordon-Orr, Marjory Child Minding Gordon-Orr, Marjory Child Minding Type of inspection: Unannounced Inspection completed on: 29 November 2016 Service provided by: Gordon-Orr, Marjory Service provider number: SP2008968475 Care service number:

More information

Medical gap arrangements - practitioner application

Medical gap arrangements - practitioner application Medical gap arrangements - practitioner application For services provided in a licensed private hospital or day hospital facility (Private Hospital) only. Please complete this form to apply for participation

More information

Mental capacity and mental illness

Mental capacity and mental illness Mental capacity and mental illness The Mental Capacity Act 2005 (MCA) Mental capacity is the ability to make your own decisions. If you lose mental capacity the Mental Capacity Act 2005 (MCA) protects

More information

Information Pack. Commonwealth Respite. UnitingCare. Proud member of

Information Pack.  Commonwealth Respite. UnitingCare. Proud member of Participant Client Information Pack UnitingCare Commonwealth Respite Proud member of www.lifeassist.org.au Commonwealth and/or Victoria has new legislation that recognises, promotes and values the role

More information

SCDHSC0368 Present individuals preferences and needs

SCDHSC0368 Present individuals preferences and needs Overview This standard identifies the requirements when you present individuals' preferences and needs. This includes identifying with individuals the preferences and needs they want you to present, then

More information

What are your rights if DTA won't give you benefits, or reduces or stops your benefits?

What are your rights if DTA won't give you benefits, or reduces or stops your benefits? Part 7 Appeal Rights 83 What are your rights if DTA won't give you benefits, or reduces or stops your benefits? If DTA denies benefits, or stops or lowers your benefits, you can ask for a "fair hearing."

More information

Economic Resilience & Employment Third Sector Forum Thursday 16 th November am 12pm. CVS Falkirk and District

Economic Resilience & Employment Third Sector Forum Thursday 16 th November am 12pm. CVS Falkirk and District Economic Resilience & Employment Third Sector Forum Thursday 16 th November 2017 10am 12pm CVS Falkirk and District Offices Present: David Gardener (DG) (Chair) CVS Falkirk and District Stacey Munro (Minute

More information

Information Tent Volunteer Information

Information Tent Volunteer Information Information Tent Volunteer Information What does Attitude is Everything do? Attitude is Everything is a charity that works with music venues, clubs and festivals across the U.K. to improve Deaf and disabled

More information

STANDARDS FOR BEREAVEMENT CARE

STANDARDS FOR BEREAVEMENT CARE STANDARDS FOR BEREAVEMENT CARE ---------------------------- No. 2 of a series of information resources compiled on behalf of the Irish Hospice Foundation. This paper compiled by Orla Keegan, Education,

More information

MOVEMBER FUNDED MEN S HEALTH INFORMATION RESOURCES EVALUATION BRIEF. 1 P age

MOVEMBER FUNDED MEN S HEALTH INFORMATION RESOURCES EVALUATION BRIEF. 1 P age MOVEMBER FUNDED MEN S HEALTH INFORMATION RESOURCES EVALUATION BRIEF 1 P age Contents 1. Purpose... 3 2. Background... 3 3. beyondblue, the national depression and anxiety initiative... 4 4. Movember funded

More information

Part 1: Job Details and Approval

Part 1: Job Details and Approval Development Engineer Job Analysis Questionnaire Part 1: Job Details and Approval 1. Information about the jobholder Job title: Activity Instructor Job Ref No 1051 Jobholder Work Area: Service Group: Grendon

More information

Access Points: Frequently Asked Questions 15 June 2016

Access Points: Frequently Asked Questions 15 June 2016 Access Points: Frequently Asked Questions 15 June 2016 Access Point Interim Agreement Q. Why have I received an Interim Agreement? The Commonwealth and Diabetes Australia have entered into a new NDSS Agreement

More information