1 RecoveryU: Boundaries Welcome to the module on Boundaries. By the end of this Learning Module, you will be able to identify key concepts related to Recovery, Peer Support and boundaries; develop an understanding of various types of boundaries and boundary dilemmas; and identify your own boundaries and develop a plan for consultation and support.
2 The adoption of recovery by behavioral health systems in recent years has signaled a dramatic shift in the expectation of positive outcomes for individuals who experience mental and/or substance use conditions. Today, when individuals with mental and/or substance use disorders seek help, they are met with the knowledge and belief that anyone can recover and/or manage their conditions successfully. The value of recovery and recovery-orientated behavioral health systems is widely accepted by states, communities, health care professionals, peers, family, researchers, and advocates including the U.S. Surgeon General, the Institute of Medicine, and others. Recovery is a key component of Peer Support for both the Certified Peer Specialist who uses their lived experience of recovery and the individuals they are supporting on their own recovery journeys.
3 SAMHSA defines recovery from mental disorders and/or substance use as a process of change through which individuals improve their health and wellness, live a self-directed life, and strive to reach their full potential. There are many things that contribute to a life of recovery and SAMHSA has identified four key areas: Health, which focuses on overcoming and managing symptoms and informed choices; Home, which focuses on stabilizing housing; Purpose, which focuses on meaningful daily activities and the ability to engage in them; and Community, which focuses on relationships. Each person is unique and it is important to understand and explore boundaries to be able to successfully support Recovery. As a guide to promoting Recovery, SAMHSA has generated the Guiding Principles of Recovery: Recovery emerges from hope; Recovery is person-driven; Recovery occurs via many pathways; Recovery is holistic; Recovery is supported by peers and allies; Recovery is supported through relationship and social networks; Recovery is culturally-based and influenced; Recovery is supported by addressing trauma; Recovery involves individual, family, and community strengths and responsibility; Recovery is based on respect. As you look over these principles, take note of how they resonate with you. First and foremost, Recovery emerges from hope. Certified Peer Specialists are uniquely poised to bring hope by sharing their lived experiences with others.
4 Peer Support has gained recognition as a valuable component for those overcoming mental health and substance use challenges. It s important to spend some time defining Peer Support and related terms to better understand this vital role. SAMHSA defines a peer provider above-a certified peer specialist, peer support specialist, or recovery coach is a person who uses his or her lived experience of recovery from mental illness and/or addiction, plus skills learned in formal training, to deliver services in behavioral health setting to promote mind-body recovery and resiliency. Throughout this presentation, you will hear the terms Peer Support, Peer Support Specialist and Certified Peer Specialist used to describe individuals in the Peer Support role. Because of the nature of this role, there are many boundary issues Peer Support Specialists may experience. We will explore some of these issues throughout this module.
5 Wisconsin has further defined the role and utilizes the term Certified Peer Specialist to describe a job title within an agency or employment where the role of peer specialist is specific to the lived experience of that specialist and how that experience is utilized to help others move forward on their recovery journey. They also focus on the Certified Peer Specialist being differentiated from a mental health or substance use disorder health technician and being an active member of the recovery team. As a member of the recovery team, Certified Peer Specialists may face challenges related to integrating into the team, defining their role, and managing their own symptoms. Certified Peer Specialists can have lived experience with mental health issues, substance use issues, or both. Wisconsin also provides examples of typical roles and activities that Certified Peer Specialists engage in. Peer Specialists provide the following services: they use personal recovery experience as a tool; present recovery information; provide information about mental health and substance use disorder resources; assist in identifying and supporting consumer in crisis; facilitate self-direction and goal setting; communicate effectively with other treatment providers; create an environment of respect with peers; and encourage peers to construct their own recovery and wellness plans. Each of these may be relevant when discussing Boundaries.
6 We ve identified Recovery and Peer Support. Now let s take a look at Certified Peer Specialists in Wisconsin. The Wisconsin Department of Health Services, Division of Mental Health and Substance Abuse Services has created a Scope of Practice document to guide Certified Peer Specialists in identifying their roles. The primary function of Certified Peer Specialists is to provide peer support. They engage and encourage peers recovering from mental health and/or substance use disorders in addition to creating a sense of community and belonging through supportive relationships and valued roles. They promote wellness, self-direction, and recovery and work with peers as equals. Exploring, identifying, and developing strategies for maintaining healthy boundaries is crucial for Certified Peer Specialists to be effective in their role and take care of themselves.
7 Boundaries, Values, and Ethics in the ED Setting. While they are sometimes used synonymously, they are different, wherein ethics are the set of rules that govern the behavior of a person, established by a group or culture. Values refer to the beliefs for which a person has an enduring preference. Ethics and values are important in every aspect of life, when we have to make a choice between two things, wherein ethics determine what is right, values determine what is important. Now that we have a basic understanding of Recovery and Peer Support, let s discuss a few other terms. There are a number of ways to define Boundaries. Merriam Webster defines a Boundary as something that indicates or fixes a limit or extent. The International Association of Peer Supports, also known as inaps, defines boundaries as the formal and informal understanding of how people interact with each other. Wikipedia offers an interesting definition for Personal Boundaries which references the give-and-take of Boundaries: Personal boundaries are guidelines, rules or limits that a person creates to identify reasonable, safe and permissible ways for other people to behave towards them and how they will respond when someone passes those limits. Do these definitions fit your idea of Boundaries? What would you add?
8 Our boundaries are tied to our values and fall into common categories-physical, mental, and emotional. Many of us can tell when someone invades our personal space boundary by standing too close. We may lean back, move away, or ask them to move. We also may have different comfort levels with different individuals. You may be comfortable with your children, family, or close friends sitting close to you on a couch but your comfort level may be different with a stranger. Many of us also recognize when someone violates a mental or emotional boundary especially if it s a blatant violation-someone calls you stupid, is demeaning, or yells and swears at you. It can be more complicated when the person engaging in the boundary violation is someone we are working with in a professional manner. We ll continue to explore this throughout this module.
9 In addition to the Scope of Practice Document we discussed in the last module, DHS has created a Core Competencies document which includes the following domains: Values, In-depth knowledge of recovery, Roles and Responsibilities of a Certified Peer Specialist, and Skills. While all of these domains relate to boundaries, two domains of particular interest to our discussion are Values and Skills. As we discussed earlier, our boundaries are tied to our values. According to inaps Values are our core beliefs about what is important and guide our decisions about what is right and what is wrong. Values are the internal rules that guide our behavior. The Values Domain of the Core Competencies focuses on the Values of Peer Support, for example: The Certified Peer Specialist Believes that recovery is an individual journey with many paths and is possible for all. They believe in and respect people s rights to make informed decisions about their lives. They believe that personal growth and change are possible and believe in the importance of empathy and listening to others. These examples embody the person-centered, strengths-based, hopeful, supportive nature of peer support. Many of the Skills identified in Domain 4 focus on the Certified Peer Specialist having the ability to bring those same things to the relationship while being aware of their own needs and engaging in self-care. We can t talk about values without discussing Ethics. So, as we ve discussed, values are our core beliefs about what is important. Boundaries are the formal and informal understanding of how people interact with each other. We use Ethics to guide our behavior in situations where our values and/or boundaries conflict. Wisconsin Certified Peer Specialists have a Code of Ethics to help guide them in their professional roles and relationships. A code of ethics is a written document that outlines the basic values and principles of a practice discipline and offers guidance in understanding the difference between right and wrong related to that practice discipline. Many of the principles included in the Code of Ethics may seem obvious.
10 For example, many people would recognize that it s unethical to intimidate, threaten, harass, unduly influence, physically force or restrain, verbally abuse, or make unwarranted promises of benefits to peers. However, because this is peer support, dual relationships might not be as obvious for Certified Peer Specialists- I will not engage in sexual or any form of intimate activities with any peers I am currently serving, and for a minimum of one year after my peer services end. I will also not enter into dual relationships or commitments that may conflict with the interests of peers I support. A dual relationship may occur if the lines get blurred between Peer Support Provider and peer, for example, a client asks the Peer Support Provider to a family event. Another way to better understand these concepts is to think about Ethical Boundary Violations as any behavior or interaction that damages the person who is being served, the provider, and/or the integrity of the service relationship. Ethical boundary violations are actions or behaviors that are never okay-see the chart above for examples. Ethical Issues are situations where boundaries are unclear or uncertain. Ethical Violations typically have courses of action while Ethical Issues may be mired in shades of gray. The next section, we will address the boundary dilemmas in the ED Setting.
11 In this module, we ll discuss some of the Boundary Issues that are unique to Certified Peer Specialists as indicated by research in the field. One of the biggest challenges is balancing the nature of the relationship with the peer you are working with. As we ve discussed, an essential component of Peer Support is sharing your lived experience. By its very nature, Peer Support has more fluid boundaries which can be helpful in cultivating a supportive relationship. Peer support is also challenging if that relationship becomes more of a friendship. Peer Support providers have experienced splitting where clients would only tell them things and avoid sharing with other team members. Another boundary issue experienced relates to different lived experiences that the Peer Support Provider may have in comparison to the client and unintentionally create unrealistic expectations of recovery for clients. Your journey may not be comparable to their journey.
12 Peer Specialists work with individuals in various stages of recovery with their own recovery journeys. This issue also ties into pressure Peer Support Specialists may experience related to being Role Models. It is different to manage the pressure from not only peers but colleagues as well. This is especially difficult if your own recovery is challenging for a time. Peer Support Specialists also found that the timing of disclosure was relevant and they could be overstepping boundaries if the client was not receptive at the time. There is an art to determining when to share your lived experience. Boundary Dilemmas are not restricted to peers. Certified Peer Specialists also experience challenges with colleagues due to the nature of their role. Team members may not understand the role of the Certified Peer Specialist or the value of their services. As a result, they may be misutilized or placed in roles that don t utilize their lived experiences. The Peer Specialist role includes advocating for clients which may place them in an awkward position with colleagues. Peer Specialists may point out language that colleagues are using that is stigmatizing. Peer Support Specialists also can experience stigma themselves. This stigma may be overt, meaning it is done or shown openly. Or the stigma may be covert meaning it is not openly acknowledged or displayed. Organizations may not have appropriate accommodations in place to support peers should they need time off due to an increase in symptoms. Peer Support providers may also experience stigma associated to their mood being viewed through a symptom lens. This stigma can also contribute to Peer Support Providers being left out of team activities by not being included in decision-making bodies within the organization or being invited to social functions.
13 Team members may exclude Peer Support Specialists because they don t want to put them in a position where their recovery might be jeopardized. For example, if the team is meeting for Happy Hour and the Peer Support Specialist is in Recovery from a Substance Use Disorder, the team members may feel awkward having peers in recovery at social events due to their substance use disorder. All of these experiences can create boundary issues with colleagues. Certified Peer Specialists may also experience dilemmas related to previously being a recipient of services and currently being a provider. For example, Peer Specialists may participate in team meetings in hospital settings where they were previously hospitalized. They may also work with providers who once worked with them. These situations may involve boundary issues as participants navigate through them. Other team members may not even be aware of these dilemmas because they don t have the lived experience of being a former recipient and current provider. Triggers are another area where Peer Specialists might experience boundary issues. Team members may not recognize a Peer Specialist s actions or behavior as related to a trigger. The Peer Specialist may also be experiencing triggers in this role for the first time and may not have thought about ways to navigate these experiences.
14 In this next section, we will take a look at Identifying Boundaries as they apply to working in the ED Setting and beyond. We ve already spent time identifying a number of boundary dilemmas that you may encounter as a Certified Peer Specialist. Are there other boundary issues that you ve experienced? Keep them in mind as we explore ways to navigate these experiences. One of the Core Competencies for Wisconsin Certified Peer Specialists acknowledges the first step in addressing these issues: the ability to be self-aware and embrace and support your own recovery. Awareness of self as well as managing boundary dilemmas are key components of recovery. You are best at noticing internal discomfort that may be an early warning sign of a boundary issue or an ethical dilemma. This internal self-awareness sets the
15 stage for conscious awareness of boundaries that may be tested. It is also important to be aware of others and their boundaries. The individuals you are working with may have very different boundaries than you do. This includes both clients and colleagues. Maintaining an awareness and curiosity about the other person and their boundaries can set the stage for open communication. Being aware of your own values can lend insight into your personal boundaries. These boundaries can be physical, emotional or both. There are many resources available through the internet to explore your core values. You can Google value exploration exercises, or value exercises for adults and find a variety of exercises. Peer Support Providers have found it to be very helpful to help clearly define roles in a team with ongoing supervision, support, and conversation about boundaries as they are noticed. Team members may also benefit from participating in value-clarification exercises as a team. The Core Competencies also provide us with direction through the following competencies: Ability to set, communicate and respect personal boundaries of self and others. Peer Support Providers also need to set limits that will work in both professional and personal life. As we ve discussed, this can be challenging at times because of the fluid nature of the mutual peer relationship. Discussions with peers about their values may also aid in early identification and recognition of boundary issues allowing for open communication and resolution of problems.
16 Certified Peer Specialists have many resources available to help in verifying and clarifying work boundaries. The Wisconsin Certified Peer Specialist Core Competencies, Scope of Practice, and Code of Ethics provide guidance and clarification of some boundaries. Your agency of employment will have a personnel manual or some other type of documentation that guides staff and practice. If your agency is licensed through the state, there are additional guidelines you can reference for clarification about certain ethical violations, rules and guidelines. There are also various Peer Support Practice Guidelines that can assist in decision-making. Engaging in ongoing self-reflection and value-clarification exercises will help you in clarifying your own personal boundaries. You also may note that at times your personal boundaries may vary depending on what s going on in your own life. If you are overly stressed, you may also need to set a boundary around late night phone calls to effectively manage your own stress. At other times, you may find that you can balance late night phone calls and self-care. We ve already discussed ways to determine an Ethical Violation versus an Ethical Issue in our conversations about ethics. There are a variety of ways to explore ethical issues. inaps discusses ethical issues in their Recovery to Practice Participant Workbook, and we reviewed one of their ethical decision making tools earlier.
17 As with noticing boundaries, it s important that we pay attention to self, peers, clients, and team members as we may have different needs for support. Individually, you may need to clarify what your boundaries are in each situation. As a Peer Supporter, your role depends on flexible boundaries and not hard and fast limits. You may also need support from your team, your supervisor, or other Certified Peer Specialists. Peers and clients may also require different support. Boundaries can be challenging and as you are role modeling healthy boundaries, peers and clients may need support in navigating them as well. Encouraging open and honest communication can be a very supportive approach. Team members also may need different types of support. Maintaining open and honest communication here can also be very helpful.
18 Support and Consultation. It is important to know who your support network is and have a firm understanding of where to go for consultation when working within the ED2 Recovery Program. In this next section, we will discuss how to lean on those support networks and develop a plan for success. Addressing boundary issues can be stressful and confusing. There may or may not be a clear solution. Many times, it s important to seek external support and consultation within the bounds of confidentiality. There are also different levels of support. Family and friends may be able to provide emotional support even without knowing the details of the situation. Your provider or therapist, if you have one, may be able to help you process your experiences and identify coping skills and resources that you can use. Your team and supervisor may be able to discuss the situation, offer different viewpoints, problem solve, and consult. Your supervisor may also be able to provide concrete direction or other decision-making tools to assist in resolving the dilemma. Who else would you go to? Who do you go to now for consultation? If you don t have anyone identified, take some time to identify someone you can consult with as needed. Another way to think about support is through what you may have already in place through your WRAP. As a Certified Peer Specialist, you may want to update your WRAP to include a plan to manage work related stressors, boundary issues, etc.
19 Most agencies will also have pathways for support through their employee manual or human resources department. Often there is an identifiable chain of command in terms of who receives reports related to ethical violations, complaints, or grievances. If you don t know what those processes are, it is important to find out. Your colleagues and supervisor within the agency should also be a support and available for consultation as needed. The agency will have codes and statutes it abides by that may also be able to provide you with some guidance. The larger Peer Support community can also be a resource. The International Association of Peer Supporters (inaps) has a variety of resources available to Peer Support Specialists. Within Wisconsin, you may be able to connect with other Certified Peer Support Specialists for ongoing support and consultation, as well.
20 Resources continue at the local, state and federal levels. Become familiar with the other agencies in your area providing peer support. You may be able to collaborate with Certified Peer Specialists in those agencies for support and consultation. Your county may also be a resource to connect you with other Peer Support Providers in your area. The Wisconsin Peer Specialist Employment Initiative website is also a resource for information, updates, agencies providing Peer Support Specialists and other resources. At the Federal level, SAMHSA has a lot of information available through their website as well. We ve discussed key concepts related to Recovery, Peer Support and boundaries; developed an understanding of various types of boundaries and boundary dilemmas; and identified your own boundaries and developed a plan for consultation and support.
21 We reviewed SAMHSA s identification of Recovery and identified and discussed Peer Support. We also defined boundaries, values, and ethics. We identified Ethical Violations vs. Ethical Issues. We also explored boundary dilemmas unique to Certified Peer Specialists and discussed noticing, exploring, verifying and clarifying and supporting boundaries. Finally, we explored resources for support in navigating boundaries. There are a lot of resources out there if you are interested in exploring boundaries in more detail. Please see the attached resources for a place to start.
Supporting Mental Health in First Responders Overview of Peer Support Programs BCFirstRespondersMentalHealth.com Introduction First responders attend calls and witness events that can cause them to experience
MRC S RECOVERY COACH ACADEMY APPLICATION TRAINING DATES I AM APPLYING FOR: April 23-27, 2018 I AM APPLYING: MRC SCHOLARSHIP EMPLOYEE OF AN ORGANIZATION SELF-FUNDED Other (please specify) IF APPLYING WITH
Inclusion of Peer Support: Catalyst to Recovery, Trauma Informed and Community integrated based services Matthew R. Federici, MS, CPRP Executive Director Copeland dcenter for Wll Wellness & Recovery www.copelandcenter.com
1 2 3 4 Describe various responses among helpers working with survivors of trauma. Research has shown that some professionals and adults working with survivors of trauma are often affected by the experiences
Welcome to Pathways - Auckland - Information about Pathways services in the Auckland region. Alongside you in your recovery journey Welcome to Pathways. We re here to support you in your journey to being
Page 1 Confidence People have presence when their outer behavior and appearance conveys confidence and authenticity and is in sync with their intent. It is about being comfortable and confident with who
Peer Recovery: Lessons Learned and How We Made it Work Presented By: Gregory May, MS, Ed.D. and Alex Manchester, BSW, CRS Learning Objectives Alternate Recovery Definitions Who Utilizes Peers Peer Preparation
Compassion Resilience Sue McKenzie WISE and Rogers InHealth Why do we do what we do? How do we do what we do well? How do we let go of what we cannot do? How do we do well with others on a daily (consistent)
Certification Guidelines: Credential Standards and Requirements Table Certified Recovery Peer Specialist (CRPS) Define Yourself as a Professional through Certification. 1715 S. Gadsden St. Tallahassee,
Compassion Resilience Sue McKenzie WISE and Rogers InHealth Goals 1. Analyze foundational beliefs about behavior 2. Explore experience of compassion fatigue (individual and team) 3. Learn skills of compassion
Introduction The Via Hope Recovery Institute aims to promote mental health system transformation by helping organizations develop practices that support and expect recovery, and by promoting the voices
CERTIFIED FAMILY RECOVERY SPECIALIST CONTENT OUTLINE November 2017 PCB CERTIFIED FAMILY RECOVERY SPECIALIST NOVEMBER 2017 1 EXECUTIVE SUMMARY In November 2017, the Pennsylvania Certification Board (PCB)
TTI Personal Talent Skills Inventory Coaching Report "He who knows others is learned. He who knows himself is wise." Lao Tse Mason Roberts District Manager YMCA 8-1-2008 Copyright 2003-2008. Performance
Utilizing Strength-Based Communication Strategies with Older Adults Linda J. Keilman, DNP, GNP-BC Objectives: 1. Identify interactive communication skills helpful to use with older adults to learn their
G R O U P D E S C R I P T I O N S The Co-Occurring Disorders Treatment Program is designed to provide a continuum of services to the substance abusing and dually diagnosed populations. These services include
OUTPATIENT TREATMENT WESTPORT, CONNECTICUT ABOUT CLEARPOINT At Clearpoint, we focus on healing the whole person: mind, body, and spirit. Our comprehensive care methods set clients up for long-term success
Family & Individual Support Program - Handbook Welcome and Introduction to the Simon Fraser Society for Community Living Welcome to the Simon Fraser Society for Community Living (SFSCL). We have been serving
Issue Brief Peer Support Specialist Certification What is Peer Support? Peer Support is a relationship of mutual learning founded on the key principles of hope, equality, respect, personal responsibility
Mental Health Strategy Easy Read Mental Health Strategy Easy Read The Scottish Government, Edinburgh 2012 Crown copyright 2012 You may re-use this information (excluding logos and images) free of charge
Operation S.A.V.E Campus Edition 1 Suicide Prevention Introduction Objectives: By participating in this training you will learn: The scope and importance of suicide prevention The negative impact of myths
Certified Peer Specialist Training Feb 19 Mar 2, 2018 Scranton CPS Training Facilitated by RI Consulting (formerly Recovery Opportunity Center) Date & Time: Training is Feb 19 Mar 2, 2018 and runs approximately
Vermont Recovery Network 200 Olcott Drive White River Junction, VT 05001 email@example.com www.vtrecoverynetwork.org 802-738-8998 The Vermont Recovery Network currently consists of 12 recovery
2017 2019 MENTAL HEALTH AND WELLNESS OUTCOME OF THE TOWN HALL INTRODUCTION The University of Guelph has committed to improving wellness of students, staff, and faculty on campus. In 2016, the University
CONVERSATION GUIDE: ACTIVITIES FOR STAFF MEETINGS AND IN-SERVICE TRAININGS Increasing Emotional Safety in Domestic Violence Shelters This Conversation Guide series can be used to help increase the capacity
CONTENT OUTLINES AND KSAS Bachelors Social Work Licensing Examination What are KSAs? A KSA is a knowledge, skills, and abilities statement. These statements describe the discrete knowledge components that
How to Start Strong and Keep Going SCOPE AND SEQUENCE An Educational Video Based on Best Practices in Recovery Management from For more information about this program, visit hazelden.org/bookstore or call
Health & Wellness Coach Certifying Examination 2018 CONTENT OUTLINE Health & Wellness Coach Certifying Examination Content Outline Attached is the second public release of the Content Outline for the Health
AMIAS Training Option #4: Course Summary of Key Points and Test What do we want Verbalize / recognize that at least one certified AMIAS (group sponsor) must be present in every Alateen meeting. They will
CONTENT OUTLINES AND KSAS Masters Social Work Licensing Examination What are KSAs? A KSA is a knowledge, skills, and abilities statement. These statements describe the discrete knowledge components that
Candidate and Facilitator Standards Policy Practicing Within the Scope of Existing Licensing, Training and/or Certification: The Daring Way is a curriculum that should be used in conjunction with existing
Web-Based Radio Show Structure and Behavioral Goals of the DIR /Floortime Program Stanley I. Greenspan, M.D. July 2, 2008 Welcome to our Web-based Radio Show. The title of today s show is, The Structure
Practice Standards for Peer Recovery Supporters: Definition, Goals and Expectations Those who advocate for peer recovery support services 1 believe we are at a crossroads in the profession s development.
IMPORTANCE OF SELF-CARE Dr. Heather Dye, LCSW, CSAC East Tennessee State University Johnson City, TN Define and differentiate: Vicarious Trauma Secondary Traumatic Stress/Compassion Fatigue Burnout Discuss
Human Support in Veterinary Settings* Human support professionals can help a practice with the sometimes difficult situations that arise when clients are faced with emotional and/or psychological aspects
Family & Individual Support Program - Handbook Welcome to the Simon Fraser Society for Community Living (SFSCL). The SFSCL is an accredited not-for-profit, charitable organization that has been serving
www.priorygroup.com GLASGOW Priory Hospital Glasgow Addiction Treatment Programme Take the first step to recovery A real and lasting difference for everyone we support We believe that anyone who is struggling
South Tyneside NHS Foundation Trust Primary Care Mental Health Service Not sure if a talking therapy is for you? Take a look at the different types of therapy we have available to find out more about them.
TALES FROM THE TOP Ten Crucial Questions from the World s #1 Executive Coach GRAHAM ALEXANDER INTRODUCTION WHAT WILL I GET OUT OF THIS BOOK? The way you see yourself shapes your life. How you define life
2014-2019 FAMILY & CHILDREN S SERVICES STRATEGIC PLAN WHO WE ARE Family & Children s Services is a leading provider of behavioral health care and family services for people of all ages in Tulsa and surrounding
Emotional Intelligence 1 Emotional Intelligence Emotional intelligence is your ability to recognize & understand emotions in yourself and others, and your ability to use this awareness to manage your behavior
Chapter II Practitioner Guidelines for Enhanced IMR for COD Handout #2: Practical Facts About Mental Illness There are four handouts to choose from, depending on the client and his or her diagnosis: 2A:
A PASTORAL RESPONSE TO MENTAL ILLNESS RESOURCES FOR THE CATHOLIC COMMUNITY WHY IS THIS IMPORTANT TO MY PARISH COMMUNITY? mental illness is a disease A that causes mild to severe disturbances in thought
THE CUSTOMER SERVICE ATTRIBUTE INDEX Jane Doe Customer Service XYZ Corporation 7-22-2003 CRITICAL SUCCESS ATTRIBUTES ATTITUDE TOWARD OTHERS: To what extent does Jane tend to maintain a positive, open and
Recovery-Oriented Systems of Care (ROSC) and Comprehensive Community Services Langeston Hughes, CCS Coordinator Danielle Graham-Heine, CCS Coordinator October 27, 2016 What is CCS Publicly-operated behavioral
To the Trainer: Thank you for using this presentation. Please let us know who you are, where you are presenting, and the number of people in the audience. By having this presentation registered, we can
Parkinson s information and support A diagnosis of Parkinson s can turn your life upside down turn to us If you have Parkinson s, or you know someone who has, you ve probably got a lot of questions and
Case Plan Goals: The Bridge Between Discovering Diminished Caregiver Protective Capacities and Measuring Enhancement of Caregiver Protective Capacities Introduction July 2010 The Adoption and Safe Families
Objectives For Today Describe the concept of compassion fatigue and compassion satisfaction. Identify the symptoms and some methods to alleviate compassion fatigue and increase compassion satisfaction.
Vaya Health North Carolina Peer Support Specialist Training Program Application What does the training require? Vaya Health s North Carolina Peer Support Specialist Training is a 40-hour program that takes
Problem Situation Form for Parents Please complete a form for each situation you notice causes your child social anxiety. 1. WHAT WAS THE SITUATION? Please describe what happened. Provide enough information
Application Package Mental Health First Aid First Nations Co-facilitator Training Course Cultural Safety: Becoming a Mental Health First Aid (MHFA) First Nations Co-facilitator ------------------------------------
MONTANA S PEER NETWORK 40 HOUR PEER SUPPORT 101 TRAINING APPLICATION APPLICANT INFORMATION INSTRUCTIONS: Please type your answers into the boxes below do not hand write your answers. The boxes will expand
Kaiser Telecare Program for Intensive Community Support Intensive Case Management Exclusively for Members within a Managed Care System 12-Month Customer Report, January to December, 2007 We exist to help
Session 1: I Can Keep Myself Healthy OVERVIEW: Key Concept To be the whole, fulfilled person I was created to be, I need to build healthy living skills. Objectives In this session, participants will: Get
March 2011 1 THE CODE OF CONDUCT AND PRACTICE Standards for Hotline Counselors Developed by Faith Nassozi Kyateka for Communication for Development Foundation Uganda and Health Communication Partnership
COACHING I 7. CORE COMPETENCIES 7.1. What are the Core Competencies? The following eleven core coaching competencies were developed to support greater understanding about the skills and approaches used
DISCIPLINARY PROCESS TRAINING BREAK THE SILENCE (FALL 2015) OBJECTIVES To provide BTS members with definitions of harassment, sexual misconduct, sexual assault. To familiarize BTS members with the Disciplinary
Promoting Recovery from Military Sexual Trauma/Sexual Assault: Opportunities for Chaplains Defense Centers of Excellence for Psychological Health and TBI (DCoE) Chaplains Working Group Call Melissa Ming
YMCA of Oakville Accessibility Standard for Customer Service Training Workbook Contents The following workbook contains valuable information about the Accessibility Standard for Customer Service. Information
Conflict Management & Problem Solving Ground Rules S L O W down the conversation Put your thinking on the table, not your finished thought Stay open to influence be willing to move your stake Listen in
Moving Forward Support for you after a diagnosis of breast cancer The breast cancer support charity We understand breast cancer changes everything. If you ve had treatment for breast cancer and are looking
Spirituality : Spirituality and Recovery Workshop C Breakout 1 RSVP 9/24/13 God / Transcendence -- Meaning / Purpose -- Community / Relationship Hope / Belief sacred ; valued and protected ; core Two Sides
Taking Control of Anger About Anger About the course This course is for anyone who is concerned about his or her anger. Throughout the course you can expect to learn: How to reduce the frequency and intensity
OUTPATIENT SERVICES PSYCHOLOGICAL SERVICES CONTRACT (This is a detailed document. Please feel free to read at your leisure and discuss with Dr. Gard in subsequent sessions. It is a document to review over
Freedom of Information Request Reference No: I note you seek access to the following information: Does the Metropolitan Police Service, and/or any other security service, have the legal right to conduct
Continuous Quality Improvement of Family-to-Family Peer Support: Using the Family Journey Assessment The Family Journey Assessment was developed through a collaboration among current and former staff of
Sleep Better Program Workbook Welcome! You are taking a big step in creating forward movement for your life! The Sleep Better program is designed to educate you and show you how to work toward improving
handouts for women 1. Self-test for depression symptoms in pregnancy and postpartum Edinburgh postnatal depression scale (epds) 2 2. The Cognitive-Behaviour Therapy model of depression 4 3. Goal setting
Volunteering with Lincolnshire Rape Crisis Thank you for your interest in our work and in volunteering with us. You can find out more by visiting our website at www.lincolnshirerapecrisis.org.uk. We welcome
SOLIHULL BEREAVEMENT COUNSELLING SERVICE (SBCS) REVIEW AND DEVELOPMENT PLAN 2013 2016 1 EXECUTIVE SUMMARY Solihull Bereavement Counselling Service (SBCS) is a charity which provides specialist bereavement
Lori Rugle, Ph.D Mark Vander Linden, MSW Jim Wuelfing, CARC Definition of Terms Lessons from the Field: The Iowa Experience Lessons from the Field: Problem Gambling Services, Connecticut Lessons from the
INTERVIEW WITH JAMIE POPE This is an edited translation of an interview by Jelica Nuccio on August 26, 2011. Jelica began by explaining the project (a curriculum for SSPs, and for Deaf-Blind people regarding
Supervisors shall rate the supervisee on the applicable competencies (based on the statuses for which an applicant is applying) using the scale below. It should be noted that the applicant is not required
Motivational Interviewing By: Tonia Stott, PhD What is Motivational Interviewing? A client-centered, directive method for enhancing intrinsic motivation to change by exploring and resolving ambivalence
WRAP and Peer Support with Mary Ellen Copeland, PhD and Jane Winterling, ALWF What we are discussing today is very important. This is a bottom lineanswer for many, many people who have been suffering for
Organ donation focus group guide Study overview: Problem: Many imminently dying patients who desire donation cannot successfully donate organs because not all patients with devastating injuries or life-limiting
A d v a n c e d H e a r i n g C e n t e r The Top 10 Things You Should Know Before Choosing Your 516.484.0811 www.ny.com Welcome Letter from the Advanced Hearing Center Team Dear Friend, If you re reading
Position Description September 2016 Position description Support Facilitator Partners in Recovery - Ashfield Section A: position details Employment Status Classification and Salary Location: Hours: Contract
Joseph A. Rogers, Executive Director National Mental Health Consumers Self-Help Clearinghouse, and Chief Advocacy Officer, Mental Health Assn. of SE PA 800-688-4226, ext. 273; firstname.lastname@example.org University