PCADV SERVICE DEFINITIONS

Transcription

1 TERMS Adult Victim Child/Youth Victim Adult Significant Other DEFINITIONS A person, 18 or older, who is subjected to violence or the threat of violence by a family or household member and who receives services. This individual is referred to as the "Primary Recipient." Family or household member" means spouses, parents and children, other persons related by consanguinity or affinity, current or former sexual or intimate partners, or persons who share biological parenthood. An individual under the age of 18 who has experienced violence or the threat of violence in the context of a dating or intimate relationship and who receives services or who is subjected to violence or the threat of violence by a family or household member and who receives services. A person 18 or older who is the parent/guardian or grandparent of an adult victim or child/youth victim, the child of a victim, a sibling of the victim, or a personal friend of a victim and who receives services. Even though they may be involved with a victim in some way, police officers, attorneys, ministers, counselors, etc. are not considered 'significant others' for purposes of data collection. Child/Youth Significant Other New Recipient Continuing Recipient Person with a Disability A person under the age of 18 who is the child of an adult victim, a personal friend of a victim or a sibling or relative of a victim and who receives services. Any adult victim, child/youth or significant other who has not been previously served by the program during the contract year. The individual may, however, have received services in prior years. Any victim or significant other counted in a previous reporting period and who is still receiving services during the current reporting period. Any victim disclosing a condition which limits that individual s ability to function in major life activities including communication, walking, and self-care (such as feeding and dressing oneself) and which is likely to continue indefinitely, resulting in the need for supportive services. Physical Disability: An impairment that substantially limits what the law refers to as a major life activity. These activities include things like seeing, hearing, eating, walking, standing or lifting. Cognitive/Intellectual: Significant limits to a person s ability to learn at an expected level and/or function in daily life. 24-HourHotline/Crisis Hotline An advertised telephone line that provides a domestic violence victim with 24- hour access to a trained program worker. The Hotline worker provides crisis intervention and supportive counseling, safety planning, information, advocacy and resource referrals. The goal is to provide supportive, non-judgmental information regarding what options may be available to meet the caller s needs, and to assist each caller to sort out her/his thoughts and feelings. Advocacy & Supportive Services Advocacy is any intervention by a trained program worker with a helping professional or significant other on behalf of an eligible individual. The helping professional could be someone from the civil or criminal justice system, the healthcare, mental, or social service systems. Intervention with a third party should have the purpose of benefiting the client with the service plan in mind. (continued) 1

2 Advocacy/Supportive Services Case Management Supportive Services include all activities necessary to alleviate the problem or to remove the individual from the dangerous situation. Such activities include but are not limited to: a) Crisis intervention; b) Providing assistance to obtain public benefits; c) Providing or arranging for emergency shelter for and individual and her/his dependents; d) Providing outreach services; e) Arranging for or referring for provision of legal services/assistance; f) Providing or arranging for services necessary to enable the person to remain in her/his own home; g) Transportation provided by the program (staff or volunteers) to remove the victim and her/his dependents from immediate danger and/or accomplish the goals identified in the service plan. h) Providing accompaniment to police, hospital, court, and/or social services; i) Safety planning to assist the individual with assessing and formulating safety options; j) Medical--accompaniment to seek and receive medical attention and/or forensic evidence collection. k) Providing information and/or referrals about domestic violence and available services and resources appropriate to the individual need. Information and referral may be provided face-to-face, or by telephone. l) Follow-up contacts in-person and/or, by telephone with victims/survivors to offer emotional support, provide empathetic listening, check on victim s/survivor s progress, etc. Case management is defined as purposeful, focused dialogue between a counselor and a survivor in order to coordinate the provision of available resources and services. Dialogue can take place between the counselor and other staff within the program, or with persons working in other systems or organizations. Case management includes the following client-centered/survivor-centered activities: Case review or discussions for planning how to achieve goals and objectives for a specific survivor. Documentation of services, including a service plan and case notes. Consultation with outside professionals regarding information needed for effective development and delivery of services to an individual survivor. Collaborating with other agencies regarding the development and delivery of services to an individual. Dialogue about a specific survivor between the counselor/advocate and the Supervisor or a co-worker. Team case review. Follow up contacts to ensure survivor satisfaction or to offer additional services. Case management does not include any of the following: Routine assignment of client/survivor to counselors. Contacting other agencies or writing letters on behalf of clients. (This should be counted as individual advocacy.) Development of a service plan. (This should be counted as counseling time, since it is to occur with the assistance of the client/survivor.) Supervision or, Rote/verbatim data entry; compiling statistical reports, completing staff activity logs or, Taking messages, making or rescheduling appointments. 2

3 Counseling: Supportive/Educational A non-therapeutic approach that involves active listening, empathy, and acknowledgment of the domestic violence victim/survivor s reality as they are experiencing it. This response to a victim/survivor experiencing domestic violence builds on the premise that each domestic violence victim/survivor has the ability and opportunity to make informed decisions about what their course of action should be. This means that intervention with a domestic violence victim/survivor starts from each individual s unique perspective; values each individual s thoughts, feelings, and opinions; recognizes each individual as the chief decision maker, the one who knows best, and the one with the power; and integrates the counselor s knowledge and resources into each individual s framework. Crisis Counseling Individual Counseling Group Counseling Children/Youth Services: Children/Youth Counseling & Advocacy Immediate intervention, emotional support, and guidance. Such counseling may occur at the scene of the incident, immediately after an incident, or be provided on an ongoing basis. Crisis counseling may be provided either in person or by phone. A one-to-one interaction between a trained program worker and a domestic violence victim/survivor that is focused on understanding the complexities and effects of domestic violence, personalized skill development and exploring options and ways to implement strategies to overcome obstacles to attaining safety for themselves and their children. The individual interaction may involve the exchange of information and service referrals, education about domestic violence, discussions to review available options and possible consequences, or redesigning a safety and action plan. Individual counseling may be provided either in person or by phone. This interaction is conducted by a trained program worker with 2 or more persons in an informal, secure, confidential environment. The group interaction encourages the participants to build rapport and mutual support, to reduce their isolation, to discuss concerns regarding their violent relationships, to review their concerns about speaking out about what is happening, and to discuss how becoming safer will change their lives. Services designed to assist the children of domestic violence victims/survivors to regain a sense of safety and well being and to understand how domestic violence has affected their parent or guardian and their family. This is an intervention service that strives to help children of domestic violence victims/survivors understand what is happening to them and to express their feelings about witnessing the abuse of their parent/guardian. Counseling is educationally oriented rather than a therapeutic intervention and is focused on providing education about domestic violence, safety planning and developing or enhancing problem solving skills. Children s counseling services may be provided on either an individual or group basis. Children/Youth Activities All childcare or social/recreational activities that fall outside the categories of individual or group counseling, advocacy and/or supportive services. Some examples would be field trips, story time, holiday celebrations, and/or game night. 3

4 Education/Awareness Activities Specific projects or programs designed to inform the public about the availability of domestic violence services and the incidence, severity and characteristics of domestic violence as well as projects aimed at changing attitudes about domestic violence in order to bring an end to violence in the home. These activities include the following: 1) Education/Awareness: One-time presentation designed to raise awareness about domestic violence, sexual violence, and/or other violent crime. The presentation also provides information about the availability of services and can occur in a classroom and/or community setting. In addition, it may include county and/or statewide campaigns. 2) Primary Prevention: Education strategies designed to prevent violence before it occurs by focusing on conditions that reduce violence. Efforts should be comprehensive (address multiple levels of the social ecology individual, relationship, community, and society), culturally and ageappropriate, collaborative, evidence-based/informed and incorporate evaluation. Prevention efforts are most effective when provided over time (more than once) with a particular audience/community. Prevention is about behavior change; therefore, strategies must move beyond knowledge and awareness and include opportunities for audiences to learn, practice, and adopt skills and behavior changes that create environments/cultures free from violence. 3) Events: Newsletters: A printed report or letter containing news of interest to a particular group, i.e., donors to or members of your organization; members of a particular profession such as health care providers, community service providers, etc., and circulated to them periodically. Press Release: A news release, media release, press statement or video release is a written or recorded communication directed at members of the news media for the purpose of announcing something newsworthy. Public Service Announcement: Public interest messages disseminated by the media without charge, with the objective of raising awareness, changing public attitudes and behavior towards domestic violence. Other Events: Could include such activities as booths at health/community fairs or conferences, or any other event where an exact count of the audience cannot be obtained. Media contacts, PSAs, press release, brochures, etc., are counted in relation to the development of the material and are seen as reaching a community-wide audience. Crisis/Hotline Call ESQ (Empowerment and Satisfaction Questionnaire) Follow-up Contact Any call received on any agency line that relates to an individual or family in need of some kind of service as a result of domestic violence including repeat callers and calls from third parties. Calls about donations; general information about the program or violence issues unrelated to a specific individual or family; calls from the media, etc. are not included in this category. An evidence-based survey designed to capture a client s satisfaction with the services and advocacy provided by the domestic violence program, and to collect responses regarding outcomes realized by the survivor during the relationship. Follow up refers to in-person and/or telephone contacts with victims/survivors to offer emotional support, provide reassurance, check on victim s/survivor s progress, etc. 4

5 Goal Plan/Service Plan A goal plan/service plan is required for every victim/survivor receiving shelter services and/or on-going counseling advocacy services. The purpose of the goal/service plan is to outline the following: - Goals the individual wants to achieve; - Steps to be taken by the individual to achieve those goals; - Services to be provided by the program, such as accompaniment, advocacy, referrals, emergency shelter. The individual and trained program worker both take an active role in developing the plan. The goal plan/service plan should be updated on a regular basis. A copy of the goal plan/service plan must be retained in the recipient's file. Indirect Services Information/Referral Legal Advocacy Medical Advocacy Services not provided directly to an adult or child/youth victim of domestic violence. Such activities might include time spent planning and preparing for a service event, program, or activity; community education/prevention; community/systems training, etc. The provision to domestic violence victims or individuals assisting domestic violence victims of information about and referrals to services and resources according to individual needs. Providing assistance and support to survivors of domestic violence as they go through the criminal or civil legal system. This would include: matters involving civil or criminal charges against the batterer; matters involving civil or criminal charges against the survivor; obtaining and enforcing protection orders; pursuing divorce and child custody issues; landlord/tenant issues; and other matters. Legal advocacy also includes court accompaniment, explaining the legal process and providing information that will help survivors make informed decisions about their legal options. Refers to responding to victims of domestic violence in a health care setting through screening, assessment, documentation, intervention, and referral. 1) Medical Advocacy - Individual: Assisting a program participant in a healthcare setting through screening, assessment, documentation, intervention and referral. Assistance is focused on providing counseling, support and advocacy regarding the program participant's health, safety and any injuries or assaults that have occurred as a result of violence. Individual counseling and advocacy may be provided either in person (hospital inpatient or emergency department, physician's office or other healthcare related setting) or by telephone. 2) Medical Advocacy - Group: Assisting a group of two or more program participants in a healthcare setting through screening, assessment, documentation, intervention and referral. Assistance is focused on providing counseling, support and advocacy regarding program participants' health, safety and any injuries or assaults that have occurred as a result of violence. Group counseling and advocacy are provided in person (hospital inpatient or emergency department, physician's office or other healthcare related setting). There should be a Participant Record and Efforts recorded on all those participating in the group. PW-652 The Department of Human Services Eligibility (for service) form. A PW-652 must be completed for each new victim and/or each new significant other requesting services for the first time within the contract year. 5

6 PW-1011 Relocation Assistance Safety Planning Shelter/Residential Services The Department of Human Services Appeal and Fair Hearing form to be used if there is an involuntary reduction, denial or termination of service. Refers to time spent with individual survivors explaining PCADV s relocation program, completing necessary paperwork, etc. A planning process that serves as a primary intervention tool in working with domestic violence survivors and their children. It includes steps and options for increasing the safety of the survivor and preparing in advance for the possibility of further violence. a) On-Site Shelter Service - Temporary emergency housing provided to domestic violence victims and their dependent children that include food, counseling, and access to community resources. The goal of this type of shelter service is to provide a temporary, safe and supportive respite for each domestic violence victim/survivor and their children so they can gain a perspective on the situation and begin planning for their future. The shelter atmosphere is designed to be conducive to individual and group support uniquely provided by persons sharing similar experiences. To assure 24-hour access to this shelter service, trained program workers (staff or volunteers) are available 24 hours a day, seven days a week, to provide for admittance to shelter. b) Off-site Shelter Service - Temporary emergency housing provided to domestic violence victims/survivors and their dependent children in a local motel/hotel or a private home as an alternative to on-site shelter service. The goal of this type of shelter service is to provide a temporary, safe and supportive respite for each domestic violence victim/ survivor and their children so they can gain a perspective on the situation and begin planning for their future. To assure 24 hour access to this shelter service, trained program workers (staff or volunteers) are available 24 hours a day, seven days a week, to provide intake for eligible domestic violence victims/survivors and their children. Systems Advocacy/Systems Change Trained Program Worker Training Personal contacts (either in person or on the telephone) made for the purpose of effecting policy and/or procedural change in order to improve a system's response to victims of abuse. A staff member, volunteer or intern who answers the hotline and/or provides counseling/advocacy and supportive services and who has a minimum of 45 hours of documented training as outlined in the PCADV Program Standards. An organized activity aimed at imparting information and/or instructions to improve the recipient's performance or to help her/him attain a required level of knowledge or skill. a) Counselor/Advocate Training - A minimum of 45 hours of training for direct service staff and/or volunteers, which includes at least 40 hours of didactics and a minimum of five (5) hours of supervised practicum experience working with a trained volunteer or staff person. b) Training to/with Community Agencies, Systems and other Allied Professionals - Trainings provided for/with other agencies and systems in the community to better enable those agencies/systems/professionals to meet the needs of domestic violence victims. (continued) 6

7 c) Hospital/Healthcare Based Training - Trainings provided by the program to improve the practice of individual clinicians and/or to improve the institutional response to domestic violence. Included in this category is training designed for health care practitioners who work in primary care, ob/gyn, family practice, and/or emergency medicine either in hospital or clinic settings as well as a variety of specialty practitioners (such as surgeons, cardiologists, dentists, neurologists, mental health clinicians, and family planning clinicians) since health issues related to domestic violence appear in every health care setting. d) Trainings for Other Healthcare/Medical Personnel - Trainings provided by a victim service program on the health related impacts of domestic and/or sexual violence. Examples might include training for ambulance personnel, EMTs, visiting nurses, hospice, substance abuse specialists, etc. Transportation Unmet Request For Shelter Volunteer The provision of travel for survivors to or from the shelter or community providers, or to conduct any business necessary for the completion of their goal plans. Unable to provide emergency shelter due to program being at capacity. A volunteer is a person who is providing domestic violence services, who is not employed by the program and who is not receiving compensation of any kind, from any source. Note: Reimbursement for a volunteer's out-of-pocket expenses (i.e., travel, parking, etc.) is not considered compensation. 7