Touchstone Kirklees Mental Health Advocacy Service

Size: px
Start display at page:

Download "Touchstone Kirklees Mental Health Advocacy Service"

Transcription

1 Touchstone Kirklees Mental Health Advocacy Service Annual Report EQUAL, HONEST AND COLLABORATIVE WORKING

2 Introduction Touchstone began delivering the Advocacy Service in April A summary of our previous work can be found in the Annual Report for 2011/12. This year, our aim was to strengthen our model of collaboration and co-production, and to demonstrate the quality of what we do, by building on the successes of the previous year. You will find in this report the themes of volunteering, mutual learning and support, as well as a commitment to proving the wider benefits of an approach which encourages citizens to speak up for themselves, to assertively demand their rights, and to support others around them. Our Social Return on Investment exercise was a way of trying to work out the wider benefits of what we do, and attempting to put a price-tag on it. Although we may not all be professionalised advocates we take the quality of our work very seriously indeed. We regularly look at the impact our services have on excluded or marginalised groups (e.g. Black and minority ethnic; lesbian, gay, bisexual and trans people) or people who are under-represented in our service, in order to see how we can make things fairer. We undertook an internal Quality Audit, which was led by people who use Touchstone s Services. A group of service users came to inspect the service and demanded we produce evidence that what we do is safe, fair and collaborative, and that we learn from our mistakes and make keep accurate records of what we do. They were very pleased with what they found. Perhaps our greatest challenge this year has been meeting ever increasing demand for what we do. Most people approach our service because they have a pressing need to sort something out to leave hospital, to get their housing sorted or to change the way in which they are supported. However, too much emphasis on helping people 1:1 might mean we give less time to developing and growing our group support work, and the development of Peer Advocacy. As you would expect from a service built on the principles of co-production our solution emerged from discussions with the people who benefit from our service, and the peer advocates (see page 3 for more details). We were pleased to find such a sensible We hope you enjoy the story of our service over the last year, as much as we have enjoyed working to make Kirklees a warmer, friendlier and more supportive place for everyone. 1

3 General Developments Our model of co-productive Advocacy is very different from some other, more traditional models of advocacy where someone seeks help from a professional advocate, who speaks on their behalf, in their best interest. Touchstone s way of doing Advocacy delivers a more deeply collaborate experience. We still provide traditional 1:1 advocacy, but we also spend a lot of time trying to help people to find their own voice to advocate for themselves by encouraging them to share their experiences and to support other people with advocacy needs. We think our model promotes collaborative, equal, honest, reciprocal trusting relationship between the service users, their families, friends, peers, and neighbours paid workers, professionals and service providers. The service guided by principles of co-production is cautiously developing coproduction in all aspects of service delivery and design by: Recognising people as assets Building on people s existing capabilities Promoting mutuality and reciprocity Developing peer support networks Breaking barriers between professionals and recipients Facilitating rather than delivering the service Our self-advocacy and group advocacy sessions meet once a week at our offices in Dewsbury, and at Folly Hall in Huddersfield. These groups combine social activities with learning new skills, or hearing and learning from the experiences of others. We currently support a team of eight peer advocates who help us to deliver more than 58 hours of peer support each week. The peer advocates provide one to one peer support, and support and facilitate group work. Touchstone s volunteer co-ordinator provides additional support to these peer advocates offering ongoing training and support with new skills like working with people who don t speak English, or helping to manage risks. Early in 2012 we found that we were facing capacity issues. The service was designed to support a maximum of about 100 people, and we were getting very close to this number. Many of these people were no longer in need of day-to-day advocacy support, but were still fearful of being discharged of losing the support they found in 2

4 the peer advocacy groups, and in the ability to pick up a phone and speak with an advocate without having to re-refer themselves. After discussions with individuals, groups, peer advocates and others, we agreed that each person we support would have their case reviewed every 3 months. When people had achieved their agreed outcomes, we would close their file if they wished it to be closed. However, for those people who did not wish for their cases to be closed we decided we would refer to Active members: those who continue to play an active part in peer/group advocacy networks, and Members: people who after receiving advocacy support dot not want to give back to the service but would call the service as and when they require advocacy support. We are pleased to have found a way of describing the status of people who sometimes want a little advocacy support and which allows them to keep a link to our service, without this affecting our ability to receive and act on new referrals. Other achievements of : We increased the numbers of referrals from Care Management Mental Health teams We increased the numbers of women peer advocates We were successfully underwent a Quality Audit Inspection, led by Touchstone Service Users to ensure we are as good as we say we are We carried out a Social Return on Investment audit with the assistance of people who benefit from our services, referrers and commissioners. We worked out that for every 1 spent on the Advocacy service, we generated a return of 3 We completed an Equality Impact Assessment Appointed a paid female advocate and recruited more relief worker advocates. We expanded the capacity of the services and worked with more than 138 people. 3

5 Barriers and Challenges Some of our ongoing challenges include a) Breaking barriers between professionals and recipients Some people still expect mental health services to tell them what to do, and that their involvement is nothing more than ongoing consent. Similarly, some people who work in mental health services still seem to find it easier to present people with plans of care, drawing on their own knowledge and understanding of a person s best interest - rather than helping people to work things out for themselves. This day-to-day imbalance of power between Professionals and Patients, however well intentioned, remains an enormous barrier to people taking control of their own lives. b) Demand for one to one advocacy Most of our referrals come from people who need one to one advocacy support with support speaking up for themselves in meetings with Professionals e.g. ward rounds, discharge meetings, managers meetings, tribunals, CPAs etc. As we have explored above this has sometimes put pressure on our small staff team, and impaired their ability to develop the capacity of peer/group advocacy networks. c) Geographical distribution of Kirklees The vast expanse of Kirklees means that the one advocate and relief advocate workers have to travel long distances to reach out to people needing advocacy. This sometimes makes it difficult to see people face to face as soon as they would like. It also makes their participation in peer networks difficult if they do not have access to transport. d) Equal provision and access of the advocacy service People from Black and Minority Ethnic (BME) communities often find getting what they need from mental health services difficult. This can be for lots of reasons such as language barriers or services who find it difficult to responding positively to cultural differences. We are very pleased at the number of people from BME backgrounds who have received our support - about 30% of all the people we have helped. 4

6 Social Networks Outcomes The service has strengthened peer support, group advocacy and peer networks. Service users set up peer advocacy groups to explore areas of particular interest (experience of being on Ward, effective discharge, CPA meetings, managing safety) group advocacy sessions. In these peer advocacy networks, people are free to set their own agendas, and where they are encouraged to to build and sustain relationships new and old and to support one another through shared experiences, expertise and time. Average Improvement: 14%. People experiencing severe mental health problems can sometimes find themselves isolated people from friends and family - through hospital admission or other circumstances. Our groups help people to make rewarding relationships, help others and expand their social networks. I can not imagine where I would be without the peer support I receive from my friends and two neighbours. They are always there for me as I am for them. We do things together e.g. go shopping, play bingo, volunteer at a local shop and accompany one another to GP appointments and medical reviews. At old age we can continue to live our lived experiences if we can access Self Directed Support (SDS) to fund those activities we enjoy most to remain active and reduce hospital admissions Supporting each other through peer advocacy, sharing our knowledge, experiences, skills and time. Ours is an equal, honest, reciprocal relationship that keeps us going 5

7 Housing The service provides advocacy support to people struggling to maintain their tenancy due to many factors the consequences of mental health difficulties; substance and alcohol abuse; problems with money /bills or harassment; bullying and discrimination. We have provided advocacy support in meetings with housing services, landlords, neighbours, the police and employers. We have also provided advocacy support to enable people to move from residential supported housing to independent living. We try to ensure people have a say in what they want and how they wish to live their lives - and ensuring that due process if followed, and that people are not pressured to live in places they do not want. Average Improvement: 10%: The service continues to successfully support people speak for themselves moving from residential homes to independent living, and those who lost their tenancies, suffered antisocial behaviour from neighbours, lost employment or had benefits and financial difficulties due to mental health difficulties. We are a happy couple who were supported by the advocacy service work through our housing, financial and harassment problems. We are paying back to the service attending peer /group advocacy sessions supporting other people sharing our life experiences as peers who are supporting each other. We successfully completed the Recruitment Selection & Interview training, and now take part in recruiting the best workers for the organisation. The advocacy service is our service which is service user run with support from paid workers 6

8 Physical Health The service provides advocacy support to people whose physical health affects their mental health and wellbeing. We support people to lead healthier life styles e.g. Stop smoking, drinking, drug abuse, conscious of healthy eating by providing them with information, and encouragement and helping them link to services where necessary.. Average improvement 9%. People are becoming aware of the relationship between their physical health and mental health and the need to take part in physical activities to keep the mind occupied. The Advocacy service provides me with Advocacy support in Professional s meetings about my medication, treatment, support and care. They also help in Manager s meetings, Ward rounds, and Discharge meetings. But what works for me taking part in physical activities and groups 7

9 Education & Training and Social skills Through peer and group advocacy groups, people encourage and support each other to return to education and training, volunteering and attend mainstream educational training for basic living skills e.g. computer, art, craft at Pathways. Average Improvement: 39%: Although there is a significant improvement in this area, some people are scared of going to formal educational settings to meet new people. We help people voice their concerns, and help them overcome their difficulties. What works for you in your journey to recovery does not work necessarily for me. For some people Yoga and filming and spirituality are their best therapy but for me art makes me become creative keeping my mind occupied. It s not only about medication: explore the best intervention for you What is stopping you? Go join an art group close to where you live and develop your talent, build confidence and make friends discovering the beauty of art and how good it is for your mental health and wellbeing. 8

10 Self & Peer Advocacy Our peer/group advocacy helps people to learn from each other. We facilitate sessions where people can reflect on their own experiences by helping others to gain the skills to advocate for themselves and others. Our peer advocacy groups meet weekly at Folly Hall in Huddersfield and at our offices in Dewsbury. Average Improvement: 41%: There is a great improvement in this domain. We encourage a culture of giving and getting where as well as receiving advocacy support, people are encouraged to see the value in what they have to offer other people. From the group meetings, people often form friendships and provide informal support to one another. Six people who have used our advocacy service have gone on to completed the Touchstone Volunteering Training programme, and now provide support to other people as peer advocates and advocacy group facilitators. Our peer advocacy volunteers and interpreters training has been so successful that we are now delivering it in Dewsbury. I received advocacy support on my discharge and tribunal meetings, [I] went on to train There as an advocacy is a lot to volunteer give share with and the learn. Touchstone I received Volunteering advocacy support Project. on my I am now providing discharge advocacy from hospital support and to tribunal other meetings, service users [I] went and on help to train out as as an an advocacy advocacy facilitator volunteer with the Touchstone Volunteering Project. I am now providing peer advocacy support to other service users and help out as an advocacy facilitator. I am looking forward to become a relief advocacy worker and hopefully progress to gain paid employment 9

11 Confidence Many of the people we work with only want advocacy support to help them with their discharge from hospital, or in professionals meetings. On discharge, many do not wish to attend peer/group advocacy activities. Although we respect their views we think there s a lot that they might get out of being with others, and building confidence from their shared experiences and problem solving. Many of the people who do find ways to support others through peer/group advocacy report being better able to control their own thoughts, anger, fears, frustrations and anxieties. Average Improvement: 29%: The service supports people by referring them to other services for anger management and confidence building sessions with other service providers like Support 2 Recovery. While I have the confidence to speak for myself and others I find it difficult to speak out for myself in meetings where there are too many professionals who use medical jargon and tend to decide things for me. When I fall ill again/relapse I lose all the gained confidence Speaking Up for Myself One of our primary goals is to support and encourages people to speak up for themselves - by telling other people what they want, making their voices and choices heard, working out what they want and how to organise themselves better. People learn different ways of speaking up for themselves e.g. planning what they want to say, using pictures, and writing out their concerns. Average Improvement 14%: Outside the hospital and in everyday life situations people speak out for themselves, but many still have problems in formal settings when surrounded by professionals. I can speak up for myself as an individual and as part of a group to I received advocacy support on my discharge and tribunal meetings, [I] went on defend my rights as long as other people are prepared to listen. to train as an advocacy volunteer with the Touchstone Volunteering Project. I am Unfortunately when I do so I get sectioned by professionals who argue now providing advocacy support to other service users and help out as an that I will be expressing delusionary thoughts advocacy facilitator 10

12 Emotional/Mental Wellbeing The service helps people to be in control of their care and support, and ensures that they are listened to and involved in decision making on all matters. Understanding their rights and building confidence enables people to exercise greater control over their mental health difficulties and to trust in what works for them. Average Improvement: 18%. support service I need help. I am now stable, managing my mental health and wellbeing making positive choices about my mental health and wellbeing. I know where support services are if I need help. Community Participation The services continue to support and encourage people to be involved in taking part in things taking place in their communities so that they meet and help each other feeling valued and appreciated for their contributions. Average Improvement: 56%: There is a significant improvement. Due to mental health difficulties some people find it a daunting task to be involved in mainstream activities taking place in the community. I am With as busy advocacy as a bee support taking I now part have in a structure number of in my activities week: in I volunteer my local at area ranging the fire from station, volunteering I attend looking supporting after another services, service the Dewsbury user, doing peer/group my cleaning job, advocacy going to sessions, see a psychological the Keep therapist, parks going clean to project Pathways in Wakefield and attending and events actively in the take community. part in Touchstone I am well connected organisational and feel activities occupied I and completed valued which the keeps one me day going Selection able to Interviewing cope with my & panic training attacks course. and anxiety. All this has helped me fight my panic attacks and regain my confidence Taking part in activities in my local community makes me feel valued and belonging which supports my mental health and wellbeing. 11

13 Support Services The service continues to promote co-productive working between service users, their friends and families, professionals, agencies and services providers in an open honest and reciprocal way, a collaboration of equals. Average Improvement: 21%: Advocacy has enabled people to achieve greater dialogue and collaborative arrangements with statutory and voluntary services. I feel empowered, involved in decision making as an equal partner in services in my treatment, support and care getting the kind of support I want although some professionals want to decide things for me.with advocacy support I was listened to and my views were sort as I went through ECT treatment. Table of Changes, by Advocacy Star domains 2012/13 Average 1st Review Average 2nd review Average 3 rd review Average current Average change % Improvement Social Networks Housing Physical Health Education & Training Self & Peer Advocacy Confidence Speaking Up For Myself Emotional/ Mental Wellbeing Community Participation Support Services % 10% 9% 39% 41% 29% 14% 18% 56% 21% 12

14 Annual Statistics 13

15 Finance The total value of this contract is 51,295 and comes from both NHS Kirklees and Kirklees Council. This is how we have spent this money. All the figures are in s. 14

16 Vision and targets for In the next year we will Remodel the Touchstone Kirklees Advocacy service to increase overall service activity by 20%. Ensure the service is dementia friendly and provide advocacy opportunities for people living in their own homes experiencing mental health problems related to dementia. Increase access to Self Directed Support/ Peer led Self Directed Support. Promote paid employment opportunities to the people we work with, progressing from being beneficiaries of the service to peer advocacy volunteers and interpreters, to become relief workers and paid staff members. Increase the number of self-advocacy and peer advocacy groups in a wider variety of locations eg Batley, Mirfield. Work co-productively with service users and stakeholders to refine the Kirklees Advocacy risk assessment tool. Ensure a third of the people we work with are from BME groups. Provide a greater array of training and development sessions for advocacy group members, tied to Touchstone s wider programme of volunteering opportunities. Make particular efforts to address and boost people s self-confidence issues. Establish peer/group advocacy for informal patients on ward at Priestly Unit ward 18, Ashdale ward 3, and Wakefield hospital. Seek a better match between volunteers and the wider demographics of Kirklees to ensure more equal representation. For more information or to find out more, contact us at Touchstone Kirklees Advocacy Service Dewsbury Business Centre 1 st Floor Office, 13 Wellington Road Dewsbury WF13 1HF Phone: advocacy@touchstonesupport.org.uk Website: 15

DOING IT YOUR WAY TOGETHER S STRATEGY 2014/ /19

DOING IT YOUR WAY TOGETHER S STRATEGY 2014/ /19 DOING IT YOUR WAY TOGETHER S STRATEGY 2014/15 2018/19 Why is Together s role important? Experiencing mental distress is frightening and can lead to long-term disadvantage. Mental illness still carries

More information

The Advocacy Charter Action for Advocacy

The Advocacy Charter Action for Advocacy Advocacy is taking action to help people say what they want, secure their rights, represent their interests and obtain the services they need. Advocates and advocacy schemes work in partnership with the

More information

CHARTER FOR INVOLVEMENT. National Involvement Network

CHARTER FOR INVOLVEMENT. National Involvement Network CHARTER FOR INVOLVEMENT National Involvement Network 1 What is the Charter? 2 Who has written the Charter? 4 Why is there a tiger on the front? 5 What is the aim of the Charter? 8 The 12 Statements 46

More information

Improving Access to Psychological Therapies. Guidance for faith and community groups

Improving Access to Psychological Therapies. Guidance for faith and community groups Improving Access to Psychological Therapies Guidance for faith and community groups 1 The aims of this resource This document aims to improve faith communities understanding of the professional treatments

More information

Our Pledge to Children in Care and Care Leavers

Our Pledge to Children in Care and Care Leavers Our Pledge to Children in Care and Care Leavers 1 Designed and printed by Bristol City Council, Bristol Design OCTOBER 15 BD7047 Bristol Corporate Parenting Strategy The Bristol Pledge The pledge is a

More information

Hope for a better life. And the help and support to get you there.

Hope for a better life. And the help and support to get you there. Hope for a better life. And the help and support to get you there. Mind and the NDIS 2 Mind and the NDIS When you re really struggling, just having someone who believes in you makes a real difference.

More information

ENRICH Peer Support Worker

ENRICH Peer Support Worker ENRICH Peer Support Worker Salary: Contract Type: Holiday allowance: Location: Responsible to: Purpose of the role: 18,559 pro rata Fixed term 13 months, 22.5 hours (9am 5pm, 3 days per week) 25 days per

More information

Summary of feedback from SLaM Partnership Time Equality event, 17 th November 2015 Venue: Rooms 1 and 2, Lewisham Town Hall, Catford, SE6 4RU

Summary of feedback from SLaM Partnership Time Equality event, 17 th November 2015 Venue: Rooms 1 and 2, Lewisham Town Hall, Catford, SE6 4RU Summary of feedback from SLaM Partnership Time Equality event, 17 th November 2015 Venue: Rooms 1 and 2, Lewisham Town Hall, Catford, SE6 4RU Introduction The Trust held an event on 17 th November 2015

More information

About the Ageing Better programme

About the Ageing Better programme Ageing Better Crossgates Lunch Club, Leeds About the Ageing Better programme Ageing Better is a National Lottery funded programme set up by the Big Lottery Fund, the largest funder of community activity

More information

CONTENTS ABOUT CMHA CALGARY

CONTENTS ABOUT CMHA CALGARY CONTENTS ABOUT CMHA CALGARY PAGE 2 Learn about who we are WELCOME PAGE 3 Learn about the Recovery College philosophy ABOUT THE RECOVERY COLLEGE PAGE 4 Answers to some of our frequently asked questions

More information

STRATEGIC PLAN. Working to address health inequalities and improve the lives of LGBT people in Scotland

STRATEGIC PLAN. Working to address health inequalities and improve the lives of LGBT people in Scotland STRATEGIC PLAN Working to address health inequalities and improve the lives of LGBT people in Scotland Published 18 November 2014 STRATEGIC OBJECTIVES Building capacity to achieve better health and wellbeing

More information

Meeting The Needs Of Vulnerable People: Finalist

Meeting The Needs Of Vulnerable People: Finalist Meeting The Needs Of Vulnerable People: Finalist LinkLiving: SmartLiving Peer Education Project Summary SmartLiving is a peer education project which seeks to support young people aged 16-24 in sustaining

More information

Wellbeing at Work NZ managing resilience in the workplace symposium. Dr Anne Messervy Dr Aaron Jarden 12 th September, 2016

Wellbeing at Work NZ managing resilience in the workplace symposium. Dr Anne Messervy Dr Aaron Jarden 12 th September, 2016 Wellbeing at Work NZ managing resilience in the workplace symposium Dr Anne Messervy Dr Aaron Jarden 12 th September, 2016 Geelong Breathing Breath One. Take a deep breath in through your nose and fill

More information

Working together to make a positive difference. Cross Keys Homes approach to Community Investment

Working together to make a positive difference. Cross Keys Homes approach to Community Investment Working together to make a positive difference Cross Keys Homes approach to Community Investment Creating opportunities to change lives for the better We know that being happy, healthy and having opportunities

More information

Volunteering with the. Young Lives Foundation

Volunteering with the. Young Lives Foundation Young Lives Foundation 71 College Road Maidstone Kent ME15 6SX Volunteering with the Young Lives Foundation In this pack you will find the following: About YLF Volunteering with us Introduction to the

More information

London. London. Last year, as Speaking Up and Advocacy Partners, we:

London. London. Last year, as Speaking Up and Advocacy Partners, we: Easy Read Last year, as Speaking Up and Advocacy Partners, we: worked with 10,139 people had 113 services, in 36 areas gave out 453 of our easyread SEN resources had 534 paid staff and volunteers working

More information

Mental Health Voluntary Sector Support Services in Milton Keynes. Presentation to the Adult Social Care and Health Select Committee 7 th October 2014

Mental Health Voluntary Sector Support Services in Milton Keynes. Presentation to the Adult Social Care and Health Select Committee 7 th October 2014 Mental Health Voluntary Sector Support Services in Milton Keynes Presentation to the Adult Social Care and Health Select Committee 7 th October 2014 Voluntary Sector Support Services Welcome & Introductions

More information

Worcestershire Dementia Strategy

Worcestershire Dementia Strategy Worcestershire Dementia Strategy An Easy Read Summary Introduction This is a plan about how we will support people with dementia, their families and carers in Worcestershire. This is called the Worcestershire

More information

Staying Strong - but for how long? A follow up to the Staying Strong Guide produced by The National Forum of People with Learning Difficulties.

Staying Strong - but for how long? A follow up to the Staying Strong Guide produced by The National Forum of People with Learning Difficulties. Staying Strong - but for how long? A follow up to the Staying Strong Guide produced by The National Forum of People with Learning Difficulties. Staying Strong but for how long? This report has been written

More information

Bolton Health and Wellbeing Community Investments. Investment Themes and Priorities

Bolton Health and Wellbeing Community Investments. Investment Themes and Priorities Bolton Health and Wellbeing Community Investments Investment Themes and Priorities 2 Our funding priority is to improve people s health and wellbeing The most important thing about your proposed project

More information

Rosebank House A supported step towards independence

Rosebank House A supported step towards independence A supported step towards independence 2 Our service at a glance Rosebank House in Caversham near Reading is an independent hospital providing recoveryfocused 24-hour care and support for men and women

More information

ADHD clinic for adults Feedback on services for attention deficit hyperactivity disorder

ADHD clinic for adults Feedback on services for attention deficit hyperactivity disorder ADHD clinic for adults Feedback on services for attention deficit hyperactivity disorder Healthwatch Islington Healthwatch Islington is an independent organisation led by volunteers from the local community.

More information

THE NEXT PIECE? Co-production in homelessness services. Report from the SHIEN national conference March 2015 SHIEN SHIEN

THE NEXT PIECE? Co-production in homelessness services. Report from the SHIEN national conference March 2015 SHIEN SHIEN THE NEXT PIECE? Co-production in homelessness services Report from the SHIEN national conference March 2015 SHIEN SHIEN Scottish Homelessness Involvement & Empowerment Network 1 Contact Us If you would

More information

Peer Support in Mental Health Services

Peer Support in Mental Health Services Peer Support in Mental Health Services Dr Julie Repper Director ImROC Recovery Lead Notts Healthcare NHS Trust Professor University of Nottingham Editor Mental Health and Social Inclusion Just imagine

More information

The Recovery Journey after a PICU admission

The Recovery Journey after a PICU admission The Recovery Journey after a PICU admission A guide for families Introduction This booklet has been written for parents and young people who have experienced a Paediatric Intensive Care Unit (PICU) admission.

More information

SECTION 8 SURVIVOR HEALING MAINE COALITION AGAINST SEXUAL ASSAULT

SECTION 8 SURVIVOR HEALING MAINE COALITION AGAINST SEXUAL ASSAULT SECTION 8 SURVIVOR HEALING MAINE COALITION AGAINST SEXUAL ASSAULT SECTION 8: SURVIVOR HEALING SURVIVOR HEALING INTRODUCTION Healing from any type of sexual violence is a personal journey and will vary

More information

Volunteering Strategy

Volunteering Strategy Volunteering Strategy 2015-2020 There are few better examples of good citizenship than the giving of time and effort to improve the wellbeing of others. Tom Halpin, Chief Executive Sacro is built on a

More information

Case Study. Salus. May 2010

Case Study. Salus. May 2010 Case Study Salus May 2010 Background Based within Coatbridge, Salus consists of one of the largest NHS based multidisciplinary teams in Scotland. Through its various services Salus Case Management Services

More information

Mental Health. You re Not Alone! Produced By Caerphilly Youth Forum

Mental Health. You re Not Alone! Produced By Caerphilly Youth Forum Mental Health You re Not Alone! Produced By Caerphilly Youth Forum 13459 What is Mental Health? Mental health is how we feel about ourselves and the around us Our ability to make and keep friends and relationships

More information

Co-producing the future of. User Forums, peer support & Mental Health Action Groups. Initial scoping report

Co-producing the future of. User Forums, peer support & Mental Health Action Groups. Initial scoping report Co-producing the future of User Forums, peer support & Mental Health Action Groups Initial scoping report March 2018 1 Context One in four adults experiences a mental health problem in any given year.

More information

Welcome to Pathways. - Auckland - Information about Pathways services in the Auckland region.

Welcome to Pathways. - Auckland - Information about Pathways services in the Auckland region. Welcome to Pathways - Auckland - Information about Pathways services in the Auckland region. Alongside you in your recovery journey Welcome to Pathways. We re here to support you in your journey to being

More information

Primary Mental Health Services. Engagement for Redesign 2015

Primary Mental Health Services. Engagement for Redesign 2015 Primary Mental Health Services Engagement for Redesign 2015 Introduction The three Clinical Commissioning Groups (CCGs) across Worcestershire, NHS Wyre Forest CCG, NHS Redditch and Bromsgrove CCG and NHS

More information

Case study. The Management of Mental Health at Work at Brentwood Community Print

Case study. The Management of Mental Health at Work at Brentwood Community Print Case study The Management of Mental Health at Work at Brentwood Community Print This case study looks at how a Community Interest Company (CIC) in the printing sector has used its expertise to support

More information

WALES Personal and Social Education Curriculum Audit. Key Stage 2: SEAL Mapping to PSE outcomes

WALES Personal and Social Education Curriculum Audit. Key Stage 2: SEAL Mapping to PSE outcomes a WALES Personal and Social Education Curriculum Audit (based on the PSE Framework for 7 to 19 year olds in Wales, 2008) Key Stage 2: SEAL Mapping to PSE outcomes Personal and Social Education Audit; Qualifications

More information

Cover. Local, caring, responsive. Our strategic direction

Cover. Local, caring, responsive. Our strategic direction Cover Local, caring, responsive Our strategic direction 2017-2020 1 2 Toni Goodley, 79 years old, taking part in a tandem skydive from over 12,000ft to raise funds for the Good Neighbour Scheme. Contents

More information

Child and Adolescent Mental Health Service (CAMHS)

Child and Adolescent Mental Health Service (CAMHS) Oxford Health NHS Foundation Trust CAMHS Child and Adolescent Mental Health Service (CAMHS) CAMHS Introduction Welcome to Oxford Health NHS Foundation Trust. This leaflet aims to provide you with answers

More information

Communications and engagement for integrated health and care

Communications and engagement for integrated health and care Communications and engagement for integrated health and care Report for Northern CCG Committee Mary Bewley STP Communications Lead 6 th September 2018 Background Aims Objectives Challenges Collaborative

More information

Dimensions Self Assessment Report

Dimensions Self Assessment Report Dimensions Self Assessment Report Driving up Quality Code How we self-assessed: We held several events in different parts of the country over many months to get a true picture of what everybody thinks

More information

This is an Easy Read booklet. This booklet is about changes we want made to social care support for disabled people.

This is an Easy Read booklet. This booklet is about changes we want made to social care support for disabled people. This is an Easy Read booklet. This booklet is about changes we want made to social care support for disabled people. What is in this booklet? 1. What is this booklet about? Who is it for? 2. Who wrote

More information

Peer Support Association. Strategic Plan and Development Strategy

Peer Support Association. Strategic Plan and Development Strategy Peer Support Association Strategic Plan and Development Strategy Outcomes of the Strategic Development Day for Peer Supporters 29 th November 2014 Hosted by CoMHWA and Carers WA Executive Summary This

More information

Exposure Therapy. in Low Intensity CBT. Marie Chellingsworth, Dr Paul Farrand & Gemma Wilson. Marie Chellingsworth, Dr Paul Farrand & Gemma Wilson

Exposure Therapy. in Low Intensity CBT. Marie Chellingsworth, Dr Paul Farrand & Gemma Wilson. Marie Chellingsworth, Dr Paul Farrand & Gemma Wilson Exposure Therapy in Low Intensity CBT Marie Chellingsworth, Dr Paul Farrand & Gemma Wilson CONTENTS Part 1 What is Exposure Therapy? Exposure Therapy Stages Part 2 Doing Exposure Therapy The Four Rules

More information

Annual Report and. Business Plan Summary. Greater Manchester Health and Social Care Partnership

Annual Report and. Business Plan Summary. Greater Manchester Health and Social Care Partnership Annual Report and Business Plan Summary 2016-17 2017-18 Greater Manchester Health and Social Care Partnership Our first year and beyond In April 2016, devolution gave Greater Manchester control of its

More information

Safeguarding adults: mediation and family group conferences: Information for people who use services

Safeguarding adults: mediation and family group conferences: Information for people who use services Safeguarding adults: mediation and family group conferences: Information for people who use services The Social Care Institute for Excellence (SCIE) was established by Government in 2001 to improve social

More information

Lead Scotland response to Scottish Government review of Autism Strategy Consultation

Lead Scotland response to Scottish Government review of Autism Strategy Consultation Lead Scotland response to Scottish Government review of Autism Strategy Consultation 1. How can we ensure autistic people and their families enjoy healthier lives? Autistic people and their families can

More information

Next Steps Evaluation Report Executive Summary

Next Steps Evaluation Report Executive Summary venturetrust Next Steps Evaluation Report Executive Summary Key findings The Next Steps programme has supported 644 women. Of those, 298 set out on the wilderness journey in phase 2, with 256 successfully

More information

Peer Support Volunteer Reference: Birmingham Hub and Spoke Service Closing Date: 02 May 2018

Peer Support Volunteer Reference: Birmingham Hub and Spoke Service Closing Date: 02 May 2018 Creative Support Ltd Head Office Tel: 0161 236 0829 Wellington House Fax: 0161 237 5126 Stockport recruitment@creativesupport.co.uk SK1 3TS www.creativesupport.co.uk Peer Support Volunteer Reference: 21053

More information

A Guide for Families, Friends and Carers

A Guide for Families, Friends and Carers A Guide for Families, Friends and Carers CONTENTS 1. Introduction... 1 2. What Does The Term Carer Mean... 1 3. Julian Support... 1 4. Our Values... 2 5. How We Provide Support... 2 6. Support Planning

More information

Project Manager Mental Health Job Description and Application Pack

Project Manager Mental Health Job Description and Application Pack Project Manager Mental Health Job Description and Application Pack Groundswell is seeking an experienced professional for the new role of Project Manager Mental Health. This is an opportunity to develop

More information

Mental Health and the Effects of Benefit Sanctions

Mental Health and the Effects of Benefit Sanctions Mental Health and the Effects of Benefit Sanctions Thursday 23 rd July 2015, Carlisle Business Centre On the 23 rd of July Bradford and District Disabled People s Forum held a meeting on Mental Health

More information

We welcome any news, developments and thoughts that you would like to share regarding peer support in your area.

We welcome any news, developments and thoughts that you would like to share regarding peer support in your area. Peer2Peer Newsletter March 2013 When someone has spent an awful long time being misunderstood in the mental health system, peer support is like a breath of fresh air and can be lifesaving. I have found,

More information

Autism Action Network Charter

Autism Action Network Charter Autism Action Network Charter Introduction The Autism Action Network is an exciting opportunity for you to be part of a passionate community committed to helping people with autism to live the life they

More information

Across the Board: Boardmaker in Leeds Library and Information Service

Across the Board: Boardmaker in Leeds Library and Information Service Across the Board: Boardmaker in Leeds Library and Information Service Implementation report www.leeds.gov.uk/boardmaker Jason Tutin Digital and Learning Development Manager Leeds Library and Information

More information

SLaM Recovery College Workshops

SLaM Recovery College Workshops SLaM Recovery College Workshops These workshops are designed for people who would like support with their wellbeing. They provide information and strategies to develop understanding and resilience. How

More information

Elder Abuse: keeping safe

Elder Abuse: keeping safe Elder Abuse: keeping safe This information guide has been prepared by Age Scotland and contains general advice only, it should not be relied on as a basis for any decision or action and cannot be used

More information

People and Communities Board. Six principles for engaging people and communities. Definitions, evaluation and measurement

People and Communities Board. Six principles for engaging people and communities. Definitions, evaluation and measurement People and Communities Board Six principles for engaging people and communities Definitions, evaluation and measurement June 2016 Published by the People and Communities Board, with support from National

More information

Embedding co-production in mental health: A framework for strategic leads, commissioners and managers

Embedding co-production in mental health: A framework for strategic leads, commissioners and managers Embedding co-production in mental health: A framework for strategic leads, commissioners and managers Background introduction and aims Co-production in mental health is about progression towards the transformation

More information

Carers Australia Strategic Plan

Carers Australia Strategic Plan Carers Australia Strategic Plan 2012 2015 About Carers There are 2.6 million carers in Australia who provide unpaid care and support to family members and friends who have a disability, mental illness,

More information

Family Action Health Champions Service: Evaluation Report Executive Summary, May 2018

Family Action Health Champions Service: Evaluation Report Executive Summary, May 2018 Family Action Health Champions Service: Evaluation Report Executive Summary, May 2018 Family Action s Family Health Champions Service is a pilot service designed to support families where children or young

More information

Norfolk and Suffolk NHS Foundation Trust. Suicide Prevention Strategy,

Norfolk and Suffolk NHS Foundation Trust. Suicide Prevention Strategy, Norfolk and Suffolk NHS Foundation Trust Suicide Prevention Strategy, 2017-2022 Foreword It is likely that we will know someone, directly or indirectly, who has died by suicide. It may also be possible

More information

Domestic Abuse & Mental Health

Domestic Abuse & Mental Health Domestic Abuse & Mental Health By Husnara Khan Voices of Experiences (VOX Aim and Objectives The project aim was to raise awareness on how mental health can be affected by domestic abuse and recovery.

More information

City of Edinburgh Council

City of Edinburgh Council City of Edinburgh Council Family and Household Support North East Housing Support Service Business Centre 2.01 East Neighbourhood Centre 101 Niddrie Mains Road Edinburgh EH16 4DS Telephone: 0131 529 3111

More information

Lingo. Supported by. Insights into experiences of children and young people when talking to adults and professionals about their mental health

Lingo. Supported by. Insights into experiences of children and young people when talking to adults and professionals about their mental health Lingo Supported by Insights into experiences of children and young people when talking to adults and professionals about their mental health Why Lingo? This booklet was co-produced by a Young Champion

More information

Core Competencies for Peer Workers in Behavioral Health Services

Core Competencies for Peer Workers in Behavioral Health Services BRINGING RECOVERY SUPPORTS TO SCALE Technical Assistance Center Strategy (BRSS TACS) Core Competencies for Peer Workers in Behavioral Health Services OVERVIEW In 2015, SAMHSA led an effort to identify

More information

FLOATING SUPPORT SERVICE Service Description DONCASTER HOUSING FOR YOUNG PEOPLE

FLOATING SUPPORT SERVICE Service Description DONCASTER HOUSING FOR YOUNG PEOPLE FLOATING SUPPORT SERVICE Service Description DONCASTER HOUSING FOR YOUNG PEOPLE CONTENTS Section Page 1. Introduction 3 2. Access, Assessment and Referrals 4 3. Profile of Client Group 5 4. The Support

More information

Palliative Care Asking the questions that matter to me

Palliative Care Asking the questions that matter to me Palliative Care Asking the questions that matter to me THE PALLIATIVE HUB Adult This booklet has been developed by the Palliative Care Senior Nurses Network and adapted with permission from Palliative

More information

CARERS HUB SERVICE IMPACT REPORT OUTCOMES EVALUATION August 2017 July 2018

CARERS HUB SERVICE IMPACT REPORT OUTCOMES EVALUATION August 2017 July 2018 CARERS HUB SERVICE IMPACT REPORT OUTCOMES EVALUATION August 2017 July 2018 The Carers Hub Service provides universal and specialist support for unpaid adult and young carers. This service is led by Richmond

More information

Raising the aspirations and awareness for young carers towards higher education

Raising the aspirations and awareness for young carers towards higher education Practice example Raising the aspirations and awareness for young carers towards higher education What is the initiative? The University of the West of England (UWE) Young Carers Mentoring Scheme Who runs

More information

Worcestershire's Autism Strategy

Worcestershire's Autism Strategy Worcestershire Health and Well-being Board Worcestershire's Autism Strategy 2014-17 Fulfilling and Rewarding Lives for adults with autism spectrum conditions Find out more online: www.worcestershire.gov.uk/healthandwellbeingboard

More information

Co-ordinated multi-agency support for young carers and their families

Co-ordinated multi-agency support for young carers and their families Practice example Co-ordinated multi-agency support for young carers and their families What is the initiative? A partnership between a young carers service and a council Who runs it? Off The Record s Young

More information

Living Well With Dementia in North Yorkshire. Summary

Living Well With Dementia in North Yorkshire. Summary Living Well With Dementia in North Yorkshire Summary Signatories to the Living Well with Dementia Strategy: Contents The draft strategy... 5 Some facts about dementia... 6 How we developed Bring me sunshine...

More information

REGARI Recovery College REGARI. Recovery College

REGARI Recovery College REGARI. Recovery College Understanding mental health, recovery and wellbeing through education, collaboration and conversation. Roscommon East Galway Advancing Recovery in Ireland - a mental health community based initiative.

More information

FROM CARE TO INDEPENDENCE

FROM CARE TO INDEPENDENCE RESEARCH SUMMARY: FROM CARE TO INDEPENDENCE FINAL FINDINGS MAY 2017 This summary by the National Children s Bureau (NCB) presents key findings of the final phase of From Care to Independence (FC2I), a

More information

Draft Falls Prevention Strategy

Draft Falls Prevention Strategy Cheshire West & Chester Council Draft Falls Prevention Strategy 2017-2020 Visit: cheshirewestandchester.gov.uk Visit: cheshirewestandchester.gov.uk 02 Cheshire West and Chester Council Draft Falls Prevention

More information

We need to talk about Palliative Care COSLA

We need to talk about Palliative Care COSLA Introduction We need to talk about Palliative Care COSLA 1. Local government recognises the importance of high quality palliative and end of life care if we are to give people greater control over how

More information

Local Offer for Sunderland Care Leavers

Local Offer for Sunderland Care Leavers Local Offer for Sunderland Care Leavers Introduction The aim of Together for Children s Local Offer is to tell you about all the support that we have in Sunderland for you as a care leaver. We know that

More information

Here4me Action for Children PROTOCOL FOR THE PROVISION OF ADVOCACY for West Berkshire

Here4me Action for Children PROTOCOL FOR THE PROVISION OF ADVOCACY for West Berkshire Here4me Action for Children PROTOCOL FOR THE PROVISION OF ADVOCACY for West Berkshire Approved January 16 Advocacy Outline National Standards for the provision of Children s Advocacy Services (DoH 2002)

More information

Cymru. Bridging the gap between health and housing. A united approach in South Wales. Case Study 140

Cymru. Bridging the gap between health and housing. A united approach in South Wales. Case Study 140 Cymru Case Study 140 Bridging the gap between health and housing. A united approach in South Wales With housing and health increasingly integrating to respond more effectively to citizens needs, Karen

More information

Somerset Team for Early Psychosis (STEP) What we can offer

Somerset Team for Early Psychosis (STEP) What we can offer Somerset Team for Early Psychosis (STEP) What we can offer Welcome to the Somerset Team for Early Psychosis. We have put together this leaflet to give you some information about STEP and what we can do

More information

How to stop Someone who is ADDICTED ENABLING

How to stop Someone who is ADDICTED ENABLING stop ENABLING Table of Contents 2 Are You an Enabler? What if the steps you were taking to help a friend or family member through a problem or crisis were actually the very things hurting them most? And,

More information

What needs to happen in Scotland

What needs to happen in Scotland What needs to happen in Scotland We ve heard from over 9,000 people across the UK about what it is like to live with diabetes and their hopes and fears for the future; people of all ages, ethnicities and

More information

Mental Health Strategy. Easy Read

Mental Health Strategy. Easy Read Mental Health Strategy Easy Read Mental Health Strategy Easy Read The Scottish Government, Edinburgh 2012 Crown copyright 2012 You may re-use this information (excluding logos and images) free of charge

More information

Introduction. Diagnosis

Introduction. Diagnosis Introduction Life and Change with Usher is a research study about the lives of people with Usher syndrome. Over two years we studied the lives of people with Usher, first in books, articles and blogs,

More information

Patient Participation Group (PPG) Toolkit 2017

Patient Participation Group (PPG) Toolkit 2017 Patient Participation Group (PPG) Toolkit 2017 Our PPG doesn t solely rely on meetings to function as an effective PPG or improve practice-patient relationship. We put on events throughout the year to

More information

All-Party Parliamentary Group on Dementia inquiry into dementia and co-morbidities - call for evidence

All-Party Parliamentary Group on Dementia inquiry into dementia and co-morbidities - call for evidence All-Party Parliamentary Group on Dementia inquiry into dementia and co-morbidities - call for evidence Date: October 2015 All rights reserved. Third parties may only reproduce this paper or parts of it

More information

INVOLVING YOU. Personal and Public Involvement Strategy

INVOLVING YOU. Personal and Public Involvement Strategy INVOLVING YOU Personal and Public Involvement Strategy How to receive a copy of this plan If you want to receive a copy of Involving You please contact: Elaine Campbell Corporate Planning and Consultation

More information

Seldom Heard Voices Visual & Hearing Sensory Loss Prepared by: South Lincs Blind Society

Seldom Heard Voices Visual & Hearing Sensory Loss Prepared by: South Lincs Blind Society Seldom Heard Voices Visual & Hearing Sensory Loss Prepared by: South Lincs Blind Society Healthwatch Lincolnshire Supporting Seldom Heard Voices Healthwatch Lincolnshire was formed under the Health and

More information

Health & Wellbeing Team

Health & Wellbeing Team Health & Wellbeing Team Our Impact Report for 2014/15 Helping to improve the health and wellbeing of the residents of Swindon Our Community Health and Wellbeing Team has been set up with the aim of reducing

More information

Mental Health Trialogue Network Ireland

Mental Health Trialogue Network Ireland Mental Health Trialogue Network Ireland What is Trialogue? Trialogue is a conversation between three or more people or groups using a form of open communication known as Open Dialogue. The Trialogue uses

More information

Beyond the Diagnosis. Young Onset Dementia and the Patient Experience

Beyond the Diagnosis. Young Onset Dementia and the Patient Experience Beyond the Diagnosis Young Onset Dementia and the Patient Experience November 2017 1 Contents Executive Summary... 4 Recommendations... 4 1. Introduction... 6 2. Background & Rationale... 6 3. Methodology...

More information

EXPERT INTERVIEW Diabetes Distress:

EXPERT INTERVIEW Diabetes Distress: EXPERT INTERVIEW Diabetes Distress: A real and normal part of diabetes Elizabeth Snouffer with Lawrence Fisher Living successfully with type 1 or type 2 diabetes requires the very large task of managing

More information

RESPECT Project CASE STUDY

RESPECT Project CASE STUDY CASE STUDY RESPECT Project RESPECT aims to provide vulnerable and disadvantaged families with support that will promote positive relationships and a stable family structure through regular and consistent

More information

Targeted interventions for asylum seeking and refugee young carers and their families

Targeted interventions for asylum seeking and refugee young carers and their families Practice example Targeted interventions for asylum seeking and refugee young carers and their families What is the initiative? CareFree Asylum Seeking, Refugee and Newly Arrived Young Carers Project Who

More information

Tel: or

Tel: or www.crossroadscarecambridgeshire.org.uk Tel: 0845 241 0954 or 01480 499090 Crossroads Care Cambridgeshire are the leading Care Quality Commission Registered organisation in Cambridgeshire providing an

More information

Quality Checking the gateway to taking control of our lives Dr THOMAS DOUKAS.

Quality Checking the gateway to taking control of our lives Dr THOMAS DOUKAS. Quality Checking the gateway to taking control of our lives Dr THOMAS DOUKAS About Choice Support? Choice Support is a leading social care charity providing services to people with a wide range of support

More information

out of crisis and into recovery our community-based approach

out of crisis and into recovery our community-based approach out of crisis and into recovery our community-based approach Here to play our part in improving access to crisis services Mental health crisis care provision today is under enormous pressure with increasing

More information

Transforming Care Together Patient centred approach

Transforming Care Together Patient centred approach Transforming Care Together Patient centred approach Transforming Care Together is the name for a new partnership agreement between three NHS Trusts in the Birmingham and Black Country area: Birmingham

More information

Managing conversations around mental health. Blue Light Programme mind.org.uk/bluelight

Managing conversations around mental health. Blue Light Programme mind.org.uk/bluelight Managing conversations around mental health Blue Light Programme 1 Managing conversations around mental health Managing conversations about mental wellbeing Find a quiet place with an informal atmosphere,

More information

OUTPATIENT SERVICES PSYCHOLOGICAL SERVICES CONTRACT

OUTPATIENT SERVICES PSYCHOLOGICAL SERVICES CONTRACT OUTPATIENT SERVICES PSYCHOLOGICAL SERVICES CONTRACT (This is a detailed document. Please feel free to read at your leisure and discuss with Dr. Gard in subsequent sessions. It is a document to review over

More information

welcome to wellbridge house

welcome to wellbridge house welcome to wellbridge house welcome to wellbridge house. In this leaflet you will find some information about Wellbridge House and the answers to some frequently asked questions. We hope you will find

More information

Volunteer Befriender Reference: Doncaster Mental Health Floating Support Service Closing Date: 14 August 2018

Volunteer Befriender Reference: Doncaster Mental Health Floating Support Service Closing Date: 14 August 2018 Creative Support Ltd Head Office Tel: 0161 236 0829 Wellington House Fax: 0161 237 5126 Stockport enquiries@creativesupport.co.uk SK1 3TS www.creativesupport.co.uk Volunteer Befriender Reference: 19937

More information