PORT FOR SICK CHILDREN. Driver scheme helping to transport children to hospital and clinic appointments. Transport For Sick Children Limited

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1 ANNUAL REPORT UALANNUAL REPORT REPORT t some of our supporters ear 5P, North Reddish Primary Artwork School, provided Stockport. by Natasha, Year 5P, North Reddish Primary School, Stockport. Artwork provided by Leah, Willow class, age 10, Harwood Park C.P School, Heywood Artwork provided by Natasha, Year 5P, North Reddish Primary Artwork School, provided Stockport. by Natasha, Year 5P, North Reddish Primary School, Stockport. LDREN PORT FOR SICK CHILDREN Artwork provided by Leah, Willow class, age 10, Harwood Park C.P School, Heywood FOR SICK TRANSPORT CHILDREN FOR SICK CHILDREN Driver dren scheme helping to transport children e helping to transport A volunteer children Driver scheme helping to transport children nd clinic appointments ointments to hospital and clinic appointments Transport For Sick Children Limited Transport For Sick Children Limited mited Transport For Sick Children Limited Charity No Registered Company Registered No Charity No Registered Company No Company Registered No Charity No Registered Company No

2 Transport for Sick Children Ltd. Registered Office: Williamson House Williamson St Reddish Stockport SK5 6AA Telephone Fax Web: Directors Chair John Sagar Treasurer John Adams Company Secretary John Adams Gaynor Kershaw Pauline Cope Eric Houghton George Stenson Staff Transport Organisers Judith Oxley Jacqui Meadows Julie Livesey Administrator Anna Burns Volunteer Support Worker George Stenson Until December 2014 Stakeholder Co-Ordinator Beverley Hoyle

3 Chairman s Report We all congratulate Ronnie Newbiggin on all the hard work and commitment to the families we have helped This year the number of children helped is up about 4% at 1043 The charity continues to explore ways to work with the CCG s in our area. Last year our charity celebrated 20 years independence, this year one of our volunteers celebrates 20 years as a driver. We all congratulate Ronnie Newbiggin on all the hard work and commitment to the families we have helped and the devotion he has shown to the charity through the years. Our accounts show a sum of 30,000 as restricted funds they represent an extremely generous donation which we must use to support our work in a specific area. This is the only time I can recall that anything like this has happened so it presents quite a challenge to monitor and manage use of these funds. This year the number of children helped is up about 4% at 1043 compared to 1006 last year, trips made by our drivers has increased from 5983 to 6488, roughly 9% whilst the mileage has increased from 125,119 to 138,115 an increase of some 10%. The number of Wasted trips remains low, typically less than 4% no doubt, in part at least due to the Transport Organisers contacting families the day before their appointment to remind them of their driver and the pickup time. The number of cancelled trips at some 10% is rather high with no readily attributable reason. During the year the charity bid farewell to George Stenson and welcomed Beverley Hoyle as our Stakeholder Co-Ordinator. Happily I can report that George agreed to join the board of trustees so his experience is not lost to us. The charity continues to explore ways to work with the CCG s in our area. Most continue to fully fund the work we do in their area. As in previous years, the majority of our work involves trips to Royal Manchester Children s Hospital and clinics or specialist units within the Greater Manchester area. We still answer calls to take families with problems with transport to appointments at Alder Hey Children s Hospital, Birmingham Children s Hospital, St. James Leeds and Bradford Cochlear Implant Centre. The Healthier Together strategy is due to reveal which four hospitals are to provide the services to the population of Greater Manchester. Any changes affecting children could have consequences for the charity. The challenge for 2015/16 is to persuade those CCG s which do not fully meet the cost of transporting children from needy families to attend health appointments to increase their support whilst continuing to fully meet the demands of those CCG s which do fully fund us. Yet again I must recognise the hard work and dedication of our drivers without whom nothing would happen, the trustees for finding the time and giving freely their expertise to keep the charity functioning so well. Last but not least all the office staff for smoothing ruffled drivers feathers resulting from a wasted trip or calming a referrer because tomorrow really IS too short notice. John Sagar Chairman 1

4 Why we do what we do The service is very much appreciated by the families and the Health Visiting Service as it enables the children to receive the support and care needed for the health needs. It supports parents in keeping appointments who are financially stretched or those that would have difficulty using public transport due to disability or time constraints. Helen Hanson, Community Nursery Nurse, Cornerstone, Manchester I am a Gateway Early Intervention worker who carries out a Key Working role and Portage role. This involves working with children and families who have disabilities and life threatening conditions. The families that I am working with have a high number of appointments to attend with their children. The families that I have referred to your service have no transport and often have no family members who can help. This service is so vital to families because without it they would not be able to attend the majority of appointments. Often appointments are early morning which is difficult for the families who have other children to get to school as well as attend appointments. All the families that I have referred to your service appreciate the support that you have given and say they would not be able to attend appointments that take place in both Manchester and Liverpool hospitals due to the distance. Many of the families that I have referred to the service have struggled to accept that their children s health will not improve. Having transport provided is just one less thing to worry about when they are dealing with dramatic life changes. Having this service reduces the stress of arriving on time, travelling to the appointment alone, travelling home alone following upsetting news and diagnosis, struggling to carry their child who is unable to walk independently and often reduces the worry of cost. Gateway Worker, Wigan Gateway Service. I am writing to acknowledge the help and support that Transport For Sick Children has helped in the past and for the future years. The service has provided excellent communication with me as the referee and the users that I have referred. All the clients have positive feedback about the service and as a professional I will continue to refer my clients to the service for their appointments. Janet Crompton, School Health Practitioner, Milnrow. 2

5 Why we do what we do An immense psychological burden is associated in caring for children with a long term health condition and this can be magnified within vulnerable families. Transport For Sick Children allows these families access to medical care when they are going through difficult times. Many thanks to all the volunteers that make this possible. Sarah McDonald, Paediatric Haemoglobinopathy Homecare Practitioner, Manchester Sickle Cell & Thalassaemia Centre Your service means a lot to the children on my care. It enables them to attend important appointments and come for day surgery etc. Without your service it would be really difficult to get the children here. Carole Taylor, Staff Nurse, Starlight Children s Unit, Wythenshawe Hospital This service has been invaluable to the clients whom I have referred. It has enabled patients to access all their health appointments each week or month. This service takes the financial and emotional pressure off some families knowing they are being supported in this area. It also enables children to access many missed health appointments, thus minimising the impact of neglect upon certain children. It is an exceptional and extremely useful service which supports me greatly in my role. Louise Wileman, Health Visitor, Phoenix Centre, Heywood I have been impressed with this service and it has been a real help. The child that uses this service would not have been able to access occupational therapy treatment without the service. The operators on the phone have also been extremely helpful and friendly and I have been advised by the family the drivers are too. The service has been very efficient and always provided me with a confirmation receipt of the journey details which has been reassuring to the parent and child as they get to know the drivers name before meeting them. The driver was on time to pick up the child which meant he was on time for my appointment. The treatment I am providing to this child will help him function a lot better at home and at school but without Transport For Sick Children this would not be possible what a brilliant service! Emily Murray, Occupational Therapist, Gorton Clinic, Manchester I have found the process of accessing support with transport from your organisation very smooth. When calling for information, this has been a pleasant experience. The family which I requested transport for were very grateful and the opportunity to access this service lifted a weight off their minds. Thanks so much. Lyndsey Sawhney, Fieldworker, Embrace Wigan & Leigh 3

6 Our Volunteers Welcome New Volunteers A warm welcome to John Leach, Bernard Kelly, Keith Edwards, Bob Gregg, David Smithers, Chris Wellings, Tom Luke, Sam Pownell Terry Fenlon, John James Parr and Neil Grayson who have become volunteer drivers with the scheme. They are from the Rochdale, Stockport, Bolton, Salford, Trafford and Tameside areas. We hope you are enjoying your time volunteer driving with Transport For Sick Children. Our Volunteers Neil Grayson Neil is a recent addition to the volunteer team, joining in October Recently fully retired he finds he has more free time to help others and put a bit back into society by being a volunteer driver for Transport For Sick Children. Living in Whitworth, Neil covers mainly the Rochdale and Oldham areas. Like other drivers his first priority is the child and parent(s) making sure they are safe, comfortable and at ease on the journey. On their first visit to hospital parents appreciate being shown the entrance and the location of the Reception desk. Most visits are around one hour but on occasions can be very short with parents finding Neil in the café not having finished his coffee and only having read the first page of his newspaper! In Memoriam Alan Berry It is with great sadness that we report that one of our most dedicated and loyal volunteer drivers Alan Berry, passed away in February after a short illness. Alan was a committed volunteer driver completing almost 1000 trips since he joined us in He will be missed by all who knew him, staff, trustees and all the families he helped. Alan once said: It is the most satisfying feeling, knowing that I have provided a worry free journey so the parent or carer can just concentrate on their child without the stress of using public transport. 4

7 Treasurer s Activity Statistics Report Incoming Resources totalled 165,082 (last year 128,391) in the twelve months to 31st March The sources of income were as follows: Number of Children Helped by NHS Primary Care Trust % TRAFFORD - 43 ASHTON LEIGH PCT s Ashton, & WIGAN Leigh - 60 & Donations/Fundraising Trafford - 48 Wigan TRAFFORD - 43 ASHTON LEIGH Bank Interest BOLTON TAMESIDE & GLOSSOP ) - Tameside - 74 & & WIGAN - 60 Miscellaneous 0.2 ) 0.9 Glossop - 51 Bolton BOLTON TAMESIDE & GLOSSOP There - 74 was an increase of income of 36,691. The changes compared with the previous STOCKPORT Stockport year are: BURY Bury - 61 STOCKPORT - 53 CCG s BURY ,643 SALFORD - 58 Donations/Fundraising +36,432 Salford - 83 Heywood, SALFORD - 58 Interest -1,361 Middleton & Income from the CCG s was marginally up due to minor adjustments by some Clinical Commissioning Groups. The major change of income Rochdale in the year - HEYWOOD 222 has arisen from two issues. The first was a generous donation. The charity HEYWOOD has, in MIDDLETON the year, been & in receipt Oldham MIDDLETON of a substantial donation of 30,000 from Dr Katherine Adler, ROCHDALE & a retired Consultant ROCHDALE Paediatrician. The donation is an expression of her affection and respect for the families OLDHAM OLDHAM that Dr Adler served as a Consultant Paediatrician in Rochdale from 1977 to It is her wish that the donation be spent for the benefit of the children of Heywood, Middleton and Rochdale. The donation appears as a restricted sum in the charity s accounts. The second was the ability to claim 7,761 in Gift Aid, from the substantial donation and those of our volunteer drivers and the general public. Interest rates in the year continued low and the need to retain liquidity precludes long term investment, that is, one year and Income from the CCG s was marginally up due to minor adjustments by some Clinical Commissioning Groups. The charity has, in the year, been in receipt of a substantial donation of 30,000 from Dr Katherine Adler, a retired Consultant Paediatrician. The charity continues to strive to increase activity 600in the deprived areas but can 600only provide a service 200 in line with the funding provided longer because of income Manchester uncertainty - and 430 the possibility of purchasing the currently rented property. MANCHESTER MANCHESTER Expenditure has also continued to be well controlled. Key changes in the year compared to 2014 are: Employment costs are up caused by a recruitment overlap. The increase in Drivers Mileage is a reflection of a shortage of drivers. This has meant that drivers have had to travel further to pick up and transport children. The charity has therefore made a surplus of 32,214 compared with last year of 3,284. However if the result for the year, is related to only the CCG income of 123,484 against the cost of running the service shows a reduction in reserves of 9,834. This cannot be 575 repeated. The charity has benefited in the financial year from a reduction in National Insurance charges applicable to small companies and this is has been invested against the introduction of compulsory staff pension schemes, which will affect the charity, in The new strategy Healthier Together, covering the whole of Greater Manchester, has begun to surface but, as last year, no proposals related to children are in the public domain at the time of this report. Liaison meetings with Health Visitors have continued throughout the year. Discussion opened about the possibility of the purchase of the existing office site at the end of the financial year. The charity continues to strive to increase activity in the deprived areas but can only provide a service in line with the funding John Adams - Treasurer , ,934 Employment Costs Number of Children Helped Drivers Mileage 56,652 52,945 +5,336 Rent and Number Rates of Children 8,832 Helped 8, Computer and IT 1,921 2, Telephone 1,483 1, Heat, Light and Water 3,353 2,149 +1, Difference +3,

8 Activity Why we Statistics do what we cont. do Number of Children My daughter Helped was by diagnosed NHS Primary with Spina Care Bifida Trust - a series of birth Number Number of Children Number of of of Children Helped Children defects Helped Helped that by affect NHS by by by the Clinical NHS NHS development Primary Clinical of Care Commissioning the Trust spine and Group nervous Number system. of trips My by daughter NHS Group Primary has lots Care of medical Trust appointments at Royal TRAFFORD Manchester - 43 Children s ASHTON Hospital, Ashton LEIGH which Leigh is & quite far from where we Ashton, & WIGAN Leigh - 60 && Trafford live in - Rochdale. 46 My little girl Wigan has recently - 80 had surgery to try to Trafford ASHTON Wigan LEIGH TRAFFORD straighten - 43 one Ashton, of her Leigh legs and & this has meant lots more BOLTON - 68 TAMESIDE & GLOSSOP Tameside Trafford - 74 & & Wigan WIGAN - 60 Tameside & appointments TAMESIDE & GLOSSOP Glossop It would take hours on public transport Bolton BOLTON to get to all the Tameside & appointments and would not Bolton be suitable for my little girl as her STOCKPORT Stockport - 53 Glossop leg is on plaster at the moment. BURY - 46 Bury We Bolton Bury - don t have a car and simply Stockport STOCKPORT - 53 wouldn t be able to get to the hospital. BURY - 46 SALFORD Stockport I really rely on Transport for Sick Children and just don t know what we would Salford do without their help. The drivers are really good. Heywood, SALFORD Salford Middleton Heywood, && A service user and her 3 year old daughter Rochdale Bury Middleton & CCG TRAFFORD - 51CHILDREN ASHTON HELPED LEIGH HEYWOOD Year Salford ASHTON LEIGH & WIGAN 80 & WIGAN - 62 HEYWOOD Rochdale MIDDLETON & Oldham TAMESIDE & BOLTON GLOSSOP MIDDLETON & BOLTON - 63 ROCHDALE ROCHDALE Oldham BURY OLDHAM OLDHAM HEYWOOD MIDD'TON ROCH STOCKPORT MANCHESTER BURY - 69 Heywood, OLDHAM 152 Middleton & SALFORD SALFORD - 95 Rochdale STOCKPORT Oldham TAMESIDE - 793& GLOSSOP Manchester - TRAFFORD Manchester HEYWOOD Manchester 2304 MIDDLETON & MANCHESTER MANCHESTER ROCHDALE Transport for Sick Children is a fantastic service - very much appreciated by professionals and parents alike. Ruth Trickett, Health Visitor, Oldham My colleague Jane Clayton and I care for children with long-term illnesses. Prior to discharge home they have to learn new skills of how to care for their child using sterile techniques and highly technical machinery. Once they are home the hard work really begins. One of the main concerns families have is that they are still supported at home and Transport for Sick Children OLDHAM has proved invaluable for this to be possible. Families can have huge concerns of how to reach their appointments and the relief on their face is amazing when we tell them of the charity transport service within Greater Manchester. Number of Children Helped Number Number of of Children of Children Helped Number of trips Number of Children Helped ASHTON LEIGH 1400 TRAFFORD & WIGAN TRAFFORD - 194MANCHESTER ASHTON LEIGH 1241 & WIGAN TAMESIDE 1200& GLOSSOP TAMESIDE & GLOSSOP BOLTON BOLTON STOCKPORT STOCKPORT BURY Jane Roberts, Specialist Nurse Practitioner for Gastroenterology, Royal Manchester Children s Hospital Thank you very much for providing transport for a family in my care recently. It means that this little boy can attend his appointments and will now hopefully have his cochlear implant operation in a few weeks. 800 It really is a wonderful service that you run at Transport for Sick Children. BURY SALFORD SALFORD Irene O Keefe, Teacher of the Deaf, HEYWOOD Manchester Sensory Support 575 Services MIDDLETON & ROCHDALE HEYWOOD OLDHAM MIDDLETON & This is 200 a very OLDHAM 200 valuable service for families on low incomes to assist them in ROCHDALE reaching and accessing the care their children require. 0 0 Lisa Chalmers, 200 Health Visitor, Oldham MANCHESTER MANCHESTER

9 Activity Why we Statistics do what we cont. do I am a Health Practitioner working in a Child in Need Team and have used the Transport for Sick Children on several occasions. It provides an invaluable service to the families I work with, as many do not have the means to attend health appointments. Income by Number NHS Primary of Trips Care Trust Income by NHS PCT go out of their CCG way to help. Number NO. of OF Trips TRIPS Interest Ashton, Leigh Fund & Wigan Raising & 1.7% 533 Other 8000 Bolton Donations TRAFFORD 7% & 0.2% WIGAN 5% Jill Lunn, Health Practitioner, Child in % Need Project Team Durham TAMESIDE House, Bury Bury & GLOSSOP 4% Heywood, Middleton & 5166 Rochdale 1052 GMPTE Grants Manchester 8.9% STOCKPORT 6% Oldham SALFORD 4% Salford Stockport my working life. Tameside & Glossop OLDHAM 13% Thanks one and all. Trafford Whenever I have spoken to the staff at the office, they are extremely helpful and courteous and I feel this is an excellent service & would like to thank you ASHTON, for all your LEIGH good work. BOLTON 5% BURY 4% I must take this opportunity to thank all the Transport for Sick Children staff. I have never felt as fulfilled HEYWOOD as I do at the moment while volunteering, MIDDLETON in over 40 & years of ROCHDALE 13% The work I do is so enjoyable NHS/PCT & HA Denis Edgar, 83.9% Volunteer Driver, Transport for Sick Children MANCHESTER 38% Transport for Number Sick Children of Trips has provided by NHS a helpful Clinical service Commissioning for families I am working Group with. I work with children who have special needs and use Income this service often. Families really appreciate the help they receive from Number Transport of for trips Sick children by NHS as Clinical it helps them Commissioning to attend their children s Group health appointments without stress. Ashton, Leigh I have always Tameside found the & service helpful Trafford Ashton, & Leigh & Trafford and resourceful. Wigan Without your service children would miss Glossop 8% Wigan Bolton their INTEREST health 3% appointments. 1.28% 5% I and families have 4% received a brilliant service from you and are continuing to receive this. Tameside I would like to thank you all FUND & for RAISING all your hard & work and hope your OTHER service continues Bury to help families Glossop - Thank you. Stockport DONATIONS % 0.02% 5% 6% Bolton Aisha Mustafa, Support Worker Ashbrook Stockport Children and - Salford 394 Family Centre Rochdale 4% Heywood, Middleton & Bury Some children s Salford wouldn t Rochdale be able to get to health appointments because of the cost 13% of transport and difficulty in getting to some hospitals. Transport for Sick Children reassures me as a professional, that Oldham the child s needs are being addressed. The service is invaluable, thank you. 13% Rebecca Reynolds, Health Visitor, Oldham Heywood, Middleton & Rochdale Thank you for Oldham all the - lifts 896 to the hospital, it has been greatly appreciated. It has been lovely meeting such dedicated volunteers. Service user, Wigan Manchester Manchester NHS/PCT & HA 39% 89.22% 7 3

10 Our Thanks To Transport For Sick Children Ltd. Activity Statistics cont. Volunteer Our Registered thanks Drivers to Office Volunteer Drivers Units 1-4 Crown Industrial Estate Stewart Bale Faye Haven David Naylor Kenwood Road Reddish Sean Bell Income by NHS Clinical David Haworth Commissioning Group Ronnie Newbiggin SK5 6PH Alan Berry Income Eric % Houghton Arthur Oliver Telephone Thomas 0161 Bevan Interest 0.09% Fax Colin 0161 Bradburn to@transportforsickchildren.org Web John Capstick Barry Carney Fund Raising & Directors Andrew Cooke Keith Lear Barbara Donoghue David Lees Chair John Sagar Graham Duggan Stuart Lodge Treasurer John Adams Company Denis Secretary Edgar John Adams Tony Loftus Roger Bernard Watts Fawley - Resigned September 2009 Victor Longden John Whittaker Jennie Gilpin Steven Lovatt Trustee Gaynor Volunteers: Kershaw Esther Goulden Geoff Lucas George Green John Staff Adams Anthony Gregory John Sagar Transport Organisers Gaynor Donors Judith Kershaw Oxley East Jo Lancashire Senior John Whittaker Masons Claire Bickley Tameside & Waitrose Ltd Pauline Cope Glossop B. Donoghue 4% Eric Administrator Houghton Heywood Anna Burns Charities FeteStockport Ardwick Masonic Lodge 6% Volunteer Support Worker Tesco Ltd Salford George Stenson 5% R. Watts F. Goodey B. Ward R. Newbiggin G. Kershaw C. Bagnall Conway Road Health Visitors, Sale S Carroll C. Walsh Donations 21.06% Martin Jones Other David Kelly Wayne Kelsey Shahanaz Khan CCG Income % Ashton, Leigh & Wigan % Bolton % Bury % Heywood, Middleton & Rochdale NHS/CCG 23% & HA 77.27% Manchester % Oldham % Salford 6500 Donors: 5% Stockport % Tameside & Glossop % Trafford William Mitchell % % Oldham 14% 1.57% Bryan Polin Norman Robinson Irene Sagar John Sagar Barbara Schickhoff-Brown Bob Sharples Alan Smith Debra Tilson Bernard Ward John Whittaker Sheila Whitworth Cliff Wignall Anthony Mundey Income % Income by NHS CCG Trustee Volunteers G. Duggan John Adams Trafford Ashton, Leigh S. Bale John Sagar 5% & Wigan P. Brunt 7% Bolton Roger Watts 6% S. Drake Gaynor Kershaw A. Berry John Whittaker Bury D. Naylor Geraldine 4% Pickering Pauline Cope Charnwood Nursery The Treehouse, Stepping Hill Hospital Houldsworth Golf Club, Heywood, Reddish Middleton & Rochdale North Reddish Primary 23% School Green Reaper Recycling Hobsons Bakery, Reddish Manchester 27% 8

11 OurThanks To Volunteer Drivers: Alan Berry (R.I.P) Tom Bevan Bill Blenkhorn Colin Bradburn Ian Cammack John Capstick Denis Edgar Keith Edwards Terry Fenlon Bob Gregg Tony Gregory Neil Grayson Roger Harper Eric Houghton Bernard Kelly Wayne Kelsey John Leach Tony Loftus Tom Luke Bill Mitchell Tony Moore Chris Murray Ronnie Newbiggin John James Parr Rob Porter Sam Pownell Norman Robinson Irene Sagar John Sagar David Smithers Bernard Ward Chris Wellings Sheila Whitworth Stuart Wilson Trustee Volunteers Donors: John Adams John Sagar Gaynor Kershaw Pauline Cope Eric Houghton George Stenson Other Volunteer: Brian Ridgway Dr Katherine Adler Rotary Club of Bramhall & Woodford Electro-Test (PAT) Services LTD EMERGE Recycling Heywood Charities Fete Bernard Ward Ronnie Newbiggin John & Irene Sagar Vision Trefoil Guild Gaynor Kershaw Sheila Whitworth Bob Gregg John Whittaker Pat Brunt Sally Carroll MBE Sarah Drake Carol Bagnall Stuart Williams Stewart Bale Keith Edwards Johnnie Johnson Housing Manchester Evening News 9

12 Thanks to just some of our supporters ETPS Electro-Test (PAT) Services Ltd Produced by TR Shone Design & Print Limited