Norfolk Integrated Housing and Community Support service
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1 Norfolk Integrated Housing and Community Support service For any enquiries, please contact Andrew Coyte-Mckenzie, Operations & Development Manager - Norfolk MH Floating Support Services Tel: M andrew-coytemckenzie@together-uk.org
2 Overview Norfolk-wide recovery focused mental health support starting on 1 st March 2018 Seamless pathway between supported living and community support (including intensive support) Supporting adults aged 18+ with severe and enduring mental health needs 87 people in supported living and 643 people in the community supported at any one time
3 The Partnership
4 Service Ethos and Values Recovery focussed support delivered in a Psychologically Informed Environment to effect a real positive change for people with mental health needs in Norfolk, working alongside people to develop selfbelief, hope, resilience and the skills to live more independent and fulfilling lives. Recovery Focussed Service User Leadership Co-production Psychologically Informed Environments Trauma Informed Support Elastic Tolerance Wider Support Network Community Assets Positive Risk Taking Continuous Improvement
5 Valuing Lived Experience People empowered to lead their own support Involvement of service users in the co-development and co-design of the service Opportunities to become Peer Supporters and Experts by Experience
6 Psychologically Informed Environments Relationships Open & trusting relationships built Involvement of wider support network Staff Support & Training New learning and development programme Group reflective practice & strength-based supervision The Physical Environment Safe, welcoming and non-institutional premises and venues Community based venues that support accessibility & inclusion A Psychological Framework Recovery focussed support underpinned by established models Evidence Generating Practice Outcome data and stakeholder feedback Annual PIE assessment and review
7 How Decisions will be Made Implementation Steering Group overseeing the mobilisation, transition and implementation phases of the new service Service User Forum providing a collective service user perspective to influence and guide the service Operational Board with representation from Senior Managers across the partnership, ensuring the quality and performance of the service Partnership Board with expertise and experience from a range of stakeholders, providing steering on the overall strategy & supporting the development of the service
8 An Integrated Service Together for Mental Wellbeing West Norfolk Mind Shared values Integrated staff team Single support planning tools / processes Single point of referral & assessment Single operational policy Great Yarmouth & Waveney Mind St Martins Norwich & Central Norfolk Mind
9 The Integrated Staff Structure Single integrated locality-wide teams working across supported living and community support A staff structure has been modelled to provide effective, flexible support across each locality. The proposed staff structure will be confirmed through measures as part of the TUPE transfer process and undertakings under TUPE.
10 Range of Knowledge and Skills Staff will have specialist orientations and will build and champion areas of expertise: Recovery Orientation Social Inclusion Orientation Peer Orientation Managing mental and physical health Building living skills and social connections Sharing lived experience of mental health Range of knowledge and skills built into the roles will be confirmed following the TUPE transfer process Range of knowledge and skills built into the roles will be confirmed following the TUPE transfer process Range of knowledge and skills built into the roles will be confirmed following the TUPE transfer process
11 Staff Support and Skills Development Learning and Development Programme including: o Person-centred support planning & the recovery journey o Mental health awareness o Creating & understanding PIE o Dual diagnosis and complex needs o Motivational interviewing o Service user involvement and leadership o Group facilitation Strength-based supervisions Techniques to manage resilience Personal development plans Reflective practice
12 Outcomes Belonging and relationships Choice, control and autonomy Hope and selfbelief Selfadvocating Mental health & wellbeing Physical health Housingrelated Independent living skills Accessing community resources Economic wellbeing Staying safe Accessing specialist services
13 Hours of Delivery Supported living will be staffed across the week, weekends and overnight, as a 24 hour service (with sleep-ins) Community support will be available from 8.30am to 8pm, including flexible evening and weekend working to meet the needs of service users
14 Person-Centred Support & Navigation Two or three staff members will build a relationship with the service user to promote engagement and to provide a wide range of expertise. One will be the identified Support Navigator. Recovery/Psychological education support, mental health service engagement, dual diagnosis support, recovery plans Recovery Worker (Recovery Orientation) Social Inclusion Recovery Worker (Social Inclusion Orientation) Peer Supporter (Peer Orientation) Providing additional support e.g. for connecting the service user to healthy living activities and community resources, or using specialist expertise to tackle difficult benefits issues Providing additional support e.g. for building engagement, or for building confidence in navigating and accessing statutory services
15 A Range of Support One to one support planning, goal setting and reviews (Lumis recovery goal progress tool and ReQoL-10) Connecting with people with a lived experience of mental health through one to one peer support and peer led groups Developing skills and social connections in groups Accessing advice through drop-ins Womenspecific support Support to access community resources Service user involvement opportunities
16 Joint Working and Community Resources -Raising awareness of the service -Developing two-way joint protocols -Asset mapping of services and community resources and supporting service users to access -Involvement in the Partnership Board -Collaborative developments -Involvement in local forums -Skills and knowledge sharing -Involvement in assessments and support plan reviews Adult Social Care NSFT Acute & Community Teams Primary Care Acute Hospital Services and A&E Housing & Homelessness Teams Police Substance Misuse Teams Probation Services Wellbeing Service Mind Support Line Landlords Voluntary Sector Training & Employment Community Groups Domiciliary Care Providers
17 Summary: New integrated service starting 1 st March 2018 Working within a Psychologically Informed Environment Partnership model with a wealth of local knowledge & expertise Co-production and service user involvement Shared values and commitment to recovery
18 About Together UK s oldest community mental health charity founded in 1879 Work with approx. 4,500 people every month across England Service user leadership Peer Support Personalised support in the community Housing-related support Accommodation based support Advocacy services Criminal justice services For further organisational info: For any enquiries, Andrew Coyte-Mckenzie, Operations & Development Manager - Norfolk MH Floating Support Services Tel: M andrew-coytemckenzie@together-uk.org
19 About St Martins Supporting the needs of homeless people in Norwich since 1972 Under-1-Roof LEAP Community Services Bishopbridge House, Highwater House and Webster Court For further organisational info:
20 About Norwich and Central Norfolk Mind Established in 1966 to improve mental health care in Norfolk and established the first group homes in the country Omnia Carers Support Community Development Programme Wellbeing Service For further organisational info:
21 About West Norfolk Mind Promoting positive mental health, social inclusion and recovery Range of services with users at the heart of the organisation Recovery and support services Wellbeing Service Specific services aimed at Young People and Older People For further organisational info :
22 About Great Yarmouth and Waveney Mind Delivering services since 1978 Forward thinking community based organisation which encourages and supports mental wellbeing Community Services Residential Services Wellbeing Service Carers Service For further organisational info:
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