Volunteer - Supporter. Care team

Transcription

1 Volunteer - Supporter Care team We are Bloodwise, the largest UK blood cancer charity. Every year we stop more people dying of blood cancer and our researchers are even working to stop people developing blood cancer in the first place. We improve the lives of blood cancer patients with cancers such as leukaemia, lymphoma and myeloma because we believe everyone should be able to live their life to the full. We ve been working to beat blood cancer for over 50 years and we won t stop until we do. Be a part of our story and help us change the world. This is a really exciting time for Bloodwise and over the next 3 years we aiming to increase our voluntary income, so we want to transform the way we think about and do fundraising. We have a passionate fundraising team, great relationships with our supporters, and a willingness to embrace new ideas. We actively seek out partners, knowing that together we will achieve far more than we could alone. We re prepared to do things differently to stand out from the rest, and in doing so, we re not afraid to redefine what fundraising means for our sector. So if you would like to help us develop and manage great supporter relationships; in particular to existing and potential supporters and supporters of our organisation, please carry on reading!

2 About us We re the UK s biggest blood cancer charity. We re here to beat blood cancer. We stop people dying from blood cancer, we make patients lives better and we stop people getting blood cancer in the first place. We research. We help. We campaign. We share learning. We raise money. We ve changed the world for people with leukaemia, lymphoma, myeloma and other blood disorders but we won t stop until every single person with blood cancer survives and can live their life to the full. Be Bloodwise. Help us change the world. Our belief and principles Our belief and principles underpin everything we do as an organisation. They re key to us being successful in our vision of beating blood cancer. Inspiring leaders and organisations think, act and communicate from the inside-out. Our principles are for everyone to consider, connect with and hopefully be inspired by. They reflect the fact that while you work here, you should feel you have permission to innovate, create, question, query, be yourself, work with others, have ambition and celebrate success. We bring all that we are to our work. We re always searching for better ways to do things, big and small. We work with other people to unlock what s possible. We have the courage to keep going and do what needs to be done, even if it s hard. We re here to change the world. Our belief is at the heart of our organisation: it s what we stand for. We believe that life is a gift to be used wisely and lived fiercely.

3 Support Care Volunteer Role: Voluntary Team: Supporter Care Department: Individual Giving; Fundraising Location: Holborn, London hours per week (Monday/Tuesday) Commitment for at least 6 months Bloodwise vision Our job is to stop people dying from blood cancer, improve patients quality of life and stop people getting a blood cancer in the first place. Supporter Care Just as our ambition for beating blood cancer starts with understanding the needs of patients, our fundraising ambition starts with understanding the needs and motivations of our supporters. That s why we re looking for a passionate volunteer to support our diverse fundraising work. The Supporter Care team support the Individual Giving team and wider Fundraising directorate in all areas of fundraising including community and challenge events and play a key role in communicating with and supporting our regular donors. The Supporter Care Officer position is crucial in supporting the team to continue to grow and expand our impact. In preparing for the next stage of our growth we are looking to increase and diversify our income. This will include a major focus on implementing and sustaining excellent Supporter Care as we grow our database of individual supporters, with a specific focus on regular donors. Your job will be to provide excellent supporter care by communicating with our supporters in writing and verbally, answering queries and providing information; ensuring we respond to supporter feedback and develop engaging relationships. What you ll do Enhance supporter relationships using ongoing supporter feedback and delivering excellent supporter care. Ensure all fundraising enquires are handled appropriately, professionally and in a timely manner. Follow agreed processes and good practice within the team. Work with rest of the Supporter Care team to develop personalised supporter communications wherever possible across all channels. Have an operational understanding of our fundraising activities. Maintain the complaints register where required Collate reports on performance and progress working with the Supporter Care Manager

4 Check all processes to ensure the correct supporters are selected for mailings. Work with other fundraising teams to promote supporter fundraising across the directorate Individual Giving, Sports, Corporate, Regional and High Value Partnerships. Work with colleagues across the organisation to provide ad-hoc project and logistical support for events. Promote and communicate the Bloodwise aims, mission, belief and work clearly and effectively. Key relationships Reports to the Supporter Care Manager The Supporter Care team Works closely with CiviCRM database, Trading, Digital, Finance and other teams within the Fundraising directorate. Proactively engages with all Bloodwise supporters and staff Our kind of Supporter Care Volunteer will: have experience working with databases have worked in customer / supporter services or similar roles previously be naturally well organised and be able to prioritise your work independently have excellent written and verbal communication skills be a team player possess the ability to be proactive and to effectively problem solve have the ability to work under pressure and to handle challenging situations understand the importance of developing and maintaining great relationships with our supporters We d like you to have as many of these as possible Good working knowledge of MS Office applications. Friendly, outgoing personality with good communication skills Familiarity with the charity and not-for-profit sector Things we all do Be an effective ambassador for Bloodwise at any activity you attend Develop an in-depth understanding of our work Do any other reasonable things your manager needs you to do

5 The team organagram Now you have read about the role, to help you get a better feel of where it sits in Bloodwise here is a simplified organagram. Chief Executive Executive Assistant to the CE Research Patient Experience Finance and Operations Fundraising Marketing & Innovation HR Patient Services Finance Regional Creative & Digital Human Resources Media and Public Affairs Office Services Individual Giving Marketing Production Learning & Development Sports Insight Partnerships & Philanthropy Shortlisting and interviews Bloodwise is an equal opportunities employer and we are committed to ensuring all applications are treated fairly. All applications are subject to our shortlisting process; so if you re shortlisted we will contact you and invite you to attend an interview. We ll also tell you if there will be any skills tasks to complete as part of the recruitment process. If you don t hear from us 2 weeks after the closing date, your application has not been successful. For further information about us See our website

6 Our location Our offices are located at Eagle Street in Holborn, London WC1R 4TH; Holborn tube is the closest station, approximately 5 minutes from our offices.