New World Kirkpatrick Levels 1 and 2: Powerful Components Not to Overlook

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1 Trademark and Copyright Warning Copyright , Kirkpatrick Partners, LLC. All rights reserved. This presentation remains the exclusive property of Kirkpatrick Partners, LLC. Distribution or duplication of these slides and content, in whole or in part, in any way is strictly prohibited. These are for the personal use of program attendees only. The following marks are the property of Kirkpatrick Partners, LLC as related to educational / training materials, programs and books: Kirkpatrick Kirkpatrick Four Levels The One and Only Kirkpatrick Bright Light Blended Evaluation New World Kirkpatrick Levels 1 and 2: Powerful Components Not to Overlook Jim and Wendy Kirkpatrick October 1, 2015 Copyright , Kirkpatrick Partners, LLC. All rights reserved. 1

2 Participant Interaction How often are you confident that your training participants are ready to perform new skills on the job following training? A. Never B. Seldom C. Sometimes D. Usually E. Always Please add comments in chat (at left) Copyright , Kirkpatrick Partners, LLC. All rights reserved. 2

3 Program Outline 1. Why evaluate? 2. Kirkpatrick Model 3. Before training 4. During training 5. Action planning Ask questions in chat as they arise Program Outline 1. Why evaluate? 2. Kirkpatrick Model 3. Before training 4. During training 5. Action planning Ask questions in chat as they arise Copyright , Kirkpatrick Partners, LLC. All rights reserved. 3

4 Why Evaluate? Improve The Program Maximize Organizational Results Demonstrate Program Value Effective Training Training Effectiveness Participant Interaction Which statement best describes your data collection during and immediately following training? A. We do not gather any data B. We gather some data, but not enough to meet all of our needs C. We gather enough data to meet our needs D. We gather more data than we can tabulate and use Please add comments in chat Copyright , Kirkpatrick Partners, LLC. All rights reserved. 4

5 Program Outline 1. Why evaluate? 2. Kirkpatrick Model 3. Before training 4. During training 5. Action planning Ask questions in chat as they arise The Kirkpatrick Model Level 1: Reaction To what degree participants react favorably to the learning event Copyright , Kirkpatrick Partners, LLC. All rights reserved. 5

6 The Kirkpatrick Model Level 2: Learning To what degree participants acquire the intended knowledge, skills and attitudes based on their participation in the learning event The Kirkpatrick Model Level 3: Behavior To what degree participants apply what they learned during training when they are back on the job Copyright , Kirkpatrick Partners, LLC. All rights reserved. 6

7 The Kirkpatrick Model Level 4: Results To what degree targeted outcomes occur as a result of the learning event(s) and subsequent reinforcement THE NEW WORLD KIRKPATRICK MODEL LEVEL 1 REACTION Engagement Relevance Customer satisfaction LEVEL 2 LEARNING Knowledge Skills Attitude Confidence Commitment MONITOR & ADJUST LEVEL 3 BEHAVIOR LEVEL 4 RESULTS Leading Desired indicators outcomes Copyright , Kirkpatrick Partners, LLC. All rights reserved. 7

8 Program Outline 1. Why evaluate? 2. Kirkpatrick Model 3. Before training 4. During training 5. Action planning Ask questions in chat as they arise Copyright , Kirkpatrick Partners, LLC. All rights reserved. 8

9 Level 4 Results Expected Program Outcomes Level of Effort Critical Behaviors Coordinated Approach Training Sample Statement We have had numerous inaccurate invoices recently. This is eroding customer satisfaction and costing us money. To meet our annual profitability goals, we need to make a quick correction. (Level 4) All bookkeeping associates will be attending training to learn the new double-check verification process. (Level 2) After training, you and your supervisor will meet to discuss how the new process will be implemented. Following the process has been added to annual review metrics. A scoreboard of accuracy by work unit will be posted, and you will have a weekly recap meeting. All teams within acceptable standards will earn a bonus Friday afternoon off in December. (Level 3) (Level 1) Copyright , Kirkpatrick Partners, LLC. All rights reserved. 9

10 Participant Interaction In the chat window, please share: How to communicate the purpose of training to participants before a program, in order to establish relevance and build confidence and commitment Program Outline 1. Why evaluate? 2. Kirkpatrick Model 3. Before training 4. During training 5. Action planning Ask questions in chat as they arise Copyright , Kirkpatrick Partners, LLC. All rights reserved. 10

11 Incorporate Activities That Build Confidence Ask for a Commitment Incorporate discussion surrounding concerns and barriers Address issues you can resolve Elevate issues you cannot resolve alone Ask participants to commit to performing the critical behaviors to standard after training Copyright , Kirkpatrick Partners, LLC. All rights reserved. 11

12 Participant Interaction In the chat window, please share: How you (can) ensure that training participants feel confident about applying their new skills on the job How you (can) ensure that training participants commit to apply their new skills on the job Program Outline 1. Why evaluate? 2. Kirkpatrick Model 3. Before training 4. During training 5. Action planning Copyright , Kirkpatrick Partners, LLC. All rights reserved. 12

13 Additional FREE Resources Links to: Online resource library with 60+ items White paper and article LinkedIn Kirkpatrick Evaluation discussion group Subscription to: Weekly e-newsletter Kirkpatrick Quick Tips Articles News, specials and events Kirkpatrickpartners.com Copyright , Kirkpatrick Partners, LLC. All rights reserved. 13

14 Your Virtual Badge Share the news of your new knowledge with a virtual badge. Look for notification from Credly that your badge has been issued (alerts@credly.com) Accept your virtual credit ( o sign in to your Credly account o sign up if you don t already have an account Use Credly s built-in tools to post your badge in social media Participant Interaction I have at least one idea I can implement in my work. A. Yes B. No I would recommend this program to others in this field. A. Yes B. No Copyright , Kirkpatrick Partners, LLC. All rights reserved. 14

15 Participant Interaction In the chat window, please tell us what you plan to do. Please Contact Us Customer service: Sales: (443) kirkpatrickpartners.com Copyright , Kirkpatrick Partners, LLC. All rights reserved. 15

16 JOIN THE Kirkpatrick COMMUNITY For free resources & information Kirkpatrick Partners strives to provide the information you need, when and how you want it. Step 1: Register with Kirkpatrick Partners Register online at to receive access to the online Kirkpatrick Resource Library and be automatically enrolled in our weekly newsletter. Receive all of the following: Access to online Kirkpatrick Resource Library containing 60+ free items on demand Articles, white papers, videos, podcasts, PowerPoint slides, diagrams and tools One efficient weekly containing: Weekly Kirkpatrick Quick Tip Latest articles News, specials and event schedules Ability to comment on features in The Official Kirkpatrick Blog Step 2: Select your favorite social media for timely updates Do you prefer to get your news as it happens? Do you like your Facebook page better than your Outlook inbox? If so, this step is for you! Follow Kirkpatrick Partners on your favorite social media network. Join the discussion and receive the latest news by liking us on Facebook, following our Twitter connecting with us on LinkedIn, following our boards on Pinterest, or subscribing to The Official Kirkpatrick Blog on our website. Step 3: Add customized subscriptions for more information Do you want everything from Kirkpatrick Partners? If so, follow and on Twitter, join the Kirkpatrick Evaluation Discussion Group on LinkedIn and subscribe to the Kirkpatrick Partners YouTube channel. The One and Only Kirkpatrick (443)

17 MAXIMIZING RESULTS WITH KIRKPATRICK Early part of the journey - Ensuring effective training Register for FREE resources at kirkpatrickpartners.com Watch Kirkpatrick webinars Discuss effective training versus training effectiveness in your organization Participate in Getting to Kirkpatrick Levels 3 & 4 or Igniting the Inner Fire workshops Join the Kirkpatrick Evaluation discussion group in LinkedIn Participate in the Kirkpatrick Four Levels Evaluation Certification Program - Bronze Level Farther down the road - Building training effectiveness Connect Levels 3 and 4 through required drivers, critical behaviors and leading indicators Schedule a Kirkpatrick Business Partnership Certificate Program Implement a systematic evaluation decision-making process Obtain Kirkpatrick silver level certification Nearing the final destination - Maximizing organizational ROE (return on expectations) Consider a Kirkpatrick Business Partnership Analysis Schedule a Kirkpatrick Impact Study Present your compelling chain of evidence to your corporate jury Obtain Kirkpatrick gold level certification (443) information@kirkpatrickpartners.com

Copyright , Kirkpatrick Partners, LLC. All rights reserved. 1

Copyright , Kirkpatrick Partners, LLC. All rights reserved. 1 Trademark and Copyright Warning Copyright 2010-2016, Kirkpatrick Partners, LLC. All rights reserved. This presentation remains the exclusive property of Kirkpatrick Partners, LLC. Distribution or duplication

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