QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY & WELLNESS SECTOR SECTOR: BEAUTY & WELLNESS SUB-SECTOR: BEAUTY & SALONS

Transcription

1 QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR BEAUTY & WELLNESS SECTOR What are Occup at io n a l Standa rd s (O S )? OS describe what individuals need to do, know and understand in order to carry out a particular job role or function OS are performance standards that individuals must achieve when carrying out functions in the workplace, together with specifications of the underpinning knowledge and understanding Contact Us: Beauty & Wellness Sector Skill Council Office no , DLF City Court M.G. Road, Sikanderpur, Gurgaon info@bwssc.in Contents 1. Introduction and Contacts.. Page 1 2. Qualifications Pack...Page 2 3. Glossary of Key Terms Page 4 4. OS Units....Page 5 5. Assessment Criteria.Page 113 Qualifications Pack- Aesthetician SECTOR: BEAUTY & WELLNESS SUB-SECTOR: BEAUTY & SALONS OCCUPATION: SKIN CARE SERVICES REFERENCE ID: BWS/Q0106 ALIGNED TO: NCO-2015/NIL Introduction Brief Job Description: An Aesthetician is a professionally trained individual who specialises in beauty treatments of both the face and body. An Aesthetician consults, advises, and performs various duties such as providing skin care using facial electrotherapy, a removal of unwanted hair by electrical epilation, laser and light treatment for skin rejuvenation services,micro-dermabrasion, cosmetic skin peel treatments cosmetic skin needling treatments & etc. Personal Attributes: This job requires an individual with experience in body and skincare treatments to provide a range of beauty services efficiently and effectively in a safe and hygienic working environment. The individual must exhibit a pleasant personality, excellent interpersonal and communication skills and be sensitive when dealing with clients for body and facial treatments.

2 Job Details Qualifications Pack For Aesthetician Qualifications Pack Code BWS/Q0106 Job Role Aesthetician Credits(NSQF) TBD Version number 1.0 Sector Beauty & Wellness Drafted on 01/08/2015 Sub-sector Beauty & Salons Last reviewed on 15/10/2015 Occupation Skin Care Services Next review date 15/10/2016 Job Role Role Description NSQF level Minimum Educational Qualifications Maximum Educational Qualifications Training (Suggested but not mandatory) Minimum Job Entry Age Experience Aesthetician An Aesthetician is a professionally trained individual who specialises in beauty treatments of both the face and body. A Aesthetician consults, advises, and performs various duties such as providing skin care using facial electrotherapy, a removal of unwanted hair by electrical epilation, laser and light treatment for skin rejuvenation services,micro-dermabrasion, cosmetic skin peel treatments cosmetic skin needling treatments,micro pigmentation, removing or fading pigments, Body electro- therapy advanced electrical techniques to Treat skin imperfections. The aesthetician needs to be knowledgeable on health safety and hygiene, chemistry of hair and beauty products, dermatology and physiology of aging process. Level 6 Class XII {Preferable} NA 1. Diploma in beauty therapy Or 2. Level 5 Beauty therapist 18 years 5 years in a professional salon 2 P a g e

3 Qualifications Pack For Aesthetician National Occupational Standards (NOS) Performance Criteria Compulsory: 1. BWS/N9001 (Prepare and maintain work area) 2. BWS/N0107 (Perform facial electrotherapy) 3. BWS/N0110 (Perform micro-dermabrasion to improve skin condition) 4. BWS/N0108 (Perform epilation services) 5. BWS/N0111 (Provide cosmetic skin peel treatments) 6. BWS/N0112 (Provide cosmetic skin needling treatments) 7. BWS/N0113 (Provide micro pigmentation to enhance facial features) 8. BWS/N0114 (Provide removing or fading pigments/tattoo using Q Switched Laser) 9. BWS/N0115 (Provide Body electro- therapy to improve body condition ) 10. BWS/N0116 (Provide advanced electrical techniques to Treat skin imperfections ) 11. BWS/N0117 (Understand chemistry of hair and beauty products) 12. BWS/N0118 (Knowledge of dermatology and physiology of aging.) 13. BWS/N0119 (Perform laser and light treatments for hair removal and skin rejuvenation.) 14. BWS/N0120 (Provide cosmetic radio frequency treatments) 15. BWS/N9002 (Maintain health and safety at the workplace) 16. BWS/N9003 (Create a positive impression at the workplace) 17. BWS/N9005 (Consult and advise clients) 18. BWS/N9006 (Promote and sell services and products) 19. BWS/N9004 (Manage and lead a team) Optional: N.A As described in the relevant NOS units 3 P a g e

4 Definitions Qualifications Pack For Aesthetician Keywords /Terms Sector Sub-sector Occupation Function Job Role OS Performance Criteria NOS Qualifications Pack Code Qualifications Pack Unit Code Unit Title Description Knowledge and Understanding Organizational Context Technical Knowledge Core Skills or Generic Skills Description Sector is a conglomeration of different business operations having similar businesses and interests. It may also be defined as a distinct subset of the economy whose components share similar characteristics and interests. Sub-sector is derived from a further breakdown based on the characteristics and interests of its components. Occupation is a set of job roles, which perform similar/related set of functions in an industry. Function is an activity necessary for achieving the key purpose of the sector, occupation, or area of work, which can be carried out by a person or a group of persons. Functions are identified through analysis and form the basis of OS. Job role defines a unique set of functions that together form a unique Employment opportunity in an organization. OS specify the standards of performance an individual must achieve when carrying out a function in the workplace, together with the knowledge and understanding they need to meet that standard consistently. Occupational Standards are applicable both in the Indian and global contexts. Performance Criteria are statements that together specify the standard of performance required when carrying out a task. NOS are Occupational Standards which apply uniquely in the Indian context. Qualifications Pack Code is a unique reference code that identifies a qualifications pack. Qualifications Pack comprises the set of OS, together with the educational, training and other criteria required to perform a job role. A Qualifications Pack is assigned a unique qualification pack code. Unit Code is a unique identifier for an Occupational Standard, which is denoted by an N Unit Title gives a clear overall statement about what the incumbent should be able to do. Description gives a short summary of the unit content. This would be helpful to anyone searching on a database to verify that this is the appropriate OS they are looking for Knowledge and Understanding are statements which together specify the technical, generic, professional and organizational specific knowledge that an individual needs in order to perform to the required standard. Organizational Context includes the way the organization is structured and how it operates, including the extent of operative knowledge managers have of their relevant areas of responsibility. Technical Knowledge is the specific knowledge needed to accomplish specific designated responsibilities. Core Skills or Generic Skills are a group of skills that are key to learning and working in today's world. These skills are typically needed in any work environment. In the context of the OS, these include communication related skills that are applicable to most job roles. 4 P a g e

5 Acronyms Qualifications Pack For Aesthetician Keywords /Terms B&WSSC NOS NSQF NVEQF NVQF OS PC QP SSC Description Beauty & Wellness Sector Skill Council National Occupational Standards National Skills Qualification Framework National Vocational Educational Qualification Framework National Vocational Qualification Framework Occupational Standards Performance Criteria Qualification Pack Sector Skills Council 5 P a g e

6 BWS/N9001 Prepare and maintain work area National Occupational Standard Overview This OS unit is about preparing the equipment, products and work area ahead of service delivery to ensure the efficiently and effectiveness of conducting treatments considering the standards of operation of the organization. 6 P a g e

7 National Occupational Standard BWS/N9001 Unit Code Unit Title (Task) Description Scope BWS/N9001 Prepare and maintain work area Prepare and maintain work area Prepare the equipment, products and work area ahead of service delivery to ensure the efficiently and effectiveness of conducting treatments considering the standards of operation of the organization This unit/task covers the following: Prepare and maintain work area Performance Criteria(PC) w.r.t. the Scope Element Prepare and maintain work area Knowledge and Understanding (K) A. Organizational Context (Knowledge of the organization and its processes) Performance Criteria To be competent, the user/individual on the job must be able to: PC1. Ensure that environmental conditions are suitable for the client and the treatment to be carried out in a hygiene and safe environment PC2. Select suitable equipment and products required for the treatment PC3. Set up of equipment and prepare the products for treatments in adherence to the organization procedures and product/ equipment guidelines PC4. Place the products in the trolley for the treatment PC5. Sterilize, disinfect and place the tools on the tray PC6. Dispose waste materials in adherence to the organization's and industry requirements PC7. Store records, materials and equipment securely in line with the organization s policies The user/individual on the job needs to know and understand: KA1. Organization s standards of performance and sequence of services KA2. Range of services and products offered by the organization KA3. Health and safety requirements in the organization B. Technical Knowledge The user/individual on the job needs to know and understand: KB1. Types of products, materials and equipment required for the treatment KB2. Process and products to sterilize and disinfect equipment/ tools KB3. Manufacturer s instructions related to equipment and product use and cleaning KB4. Knowledge of applicable legislation relating to the workplace (for example health and safety, workplace regulations, use of work equipment, control of substances hazardous to health, handling/storage/ disposal/ cautions in the use of products, fire precautions, occurrences, hygiene practice, disposal of waste, environmental protection 7 P a g e

8 BWS/N9001 Skills (S) [Optional] A. Core Skills/ Generic Skills Writing Skills Prepare and maintain work area The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers discussions in the call logs SA4. write memos and to customers, co-workers, and vendors to provide them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct Reading Skills SA5. read about new products and services with reference to the organization and also from external forums such as websites and blogs SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and product information sheets SA7. read comments, suggestions, and responses to Frequently Asked Questions (FAQs) posted on the helpdesk portal Oral Communication (Listening and Speaking skills) B. Professional Skills Decision Making 8 P a g e SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a customer, unless it is required SB1. make decisions pertaining to the concerned area of work Plan and Organize The user/individual on the job needs to know and understand: SB2. plan and organize service feedback files/documents Customer Centricity SB3. manage relationships with customers who may be stressed, frustrated, confused, or angry SB4. build customer relationships and use customer centric approach Problem Solving SB5. think through the problem, evaluate the possible solution(s) and suggest an optimum /best possible solution(s)

9 BWS/N9001 Prepare and maintain work area SB6. deal with clients lacking the technical background to solve the problem on their own SB7. identify immediate or temporary solutions to resolve delays Analytical Thinking SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business Critical Thinking SB11. apply, analyze, and evaluate the information gathered from observation, experience, reasoning, or communication, as a guide to thought and action 9 P a g e

10 BWS/N9001 Prepare and maintain work area NOS Version Control NOS Code BWS/N9001 Credits (NSQF) TBD Version number 1.0 Industry Beauty & Wellness Drafted on 01/08/2015 Industry Sub-sector Beauty and Salons Last reviewed on 15/10/2015 Occupation Skin Care Services Next review date 15/10/2016 Back to Top 10 P a g e

11 BWS/N0107 Perform facial electrotheraphy National Occupational Standard Overview This OS unit is about carrying out facial electrotherapy to improve facial and skin condition using direct high frequency, galvanic, EMS, micro current and lymphatic drainage equipment. 11 P a g e

12 National Occupational Standard BWS/N0107 Perform facial electrotheraphy Unit Code Unit Title (Task) Description Scope BWS/N0107 Perform facial electrotherapy Carry out facial electrotherapy to improve facial and skin condition using direct high frequency, galvanic, EMS, micro current lymphatic drainage equipment and ultrasonic machine This unit/task covers the following: Perform facial electrotherapy Performance Criteria(PC) w.r.t. the Scope Element Perform facial electrotherapy 12 P a g e Performance Criteria To be competent, the user/individual on the job must be able to: PC1. Adhere to the health and safety standards laid out by the manufacturer and organization PC2. Position self and client throughout treatment to ensure privacy, comfort and wellbeing PC3. Use suitable consultation techniques to identify treatment objectives. Carry out skin analysis and relevant tests PC4. Perform and adapt the therapy using materials, equipment and techniques correctly and safely to meet the needs of the client and follow manufacturers instructions. PC5. Consult with clients on background, medical history etc with consent form PC6. Carry out facial electrotherapy to improve facial and skin condition using direct high frequency, galvanic, EMS, microcurrent and lymphatic drainage equipment PC7. Electro Muscle Stimulator (EMS) Use Electro Muscle Stimulator (EMS) on the motor points of the facial muscles Constantly monitoring the intensity of frequency, the time and comfort of the client throughout the procedure. PC8. lymphatic drainage equipment Ventouse Choose the appropriate size and type of Ventouse Choose and use the correct strokes and amount of suction in towards the lymph nodes PC9. Galvanic To perform application of desincrustation/ iontophoresis gel/solution. To know Galvanic electrode preparation To know Maintenance of galvanic electrodes PC10. High-frequency

13 BWS/N0107 Perform facial electrotheraphy To perform Direct high-frequency method To perform Indirect high-frequency method To know Maintenance of high frequency electrodes Knowledge and Understanding (K) A. Organizational Context (Knowledge of the organization and its processes) B. Technical Knowledge 13 P a g e PC11. Micro current To perform application of micro current with appropriate lubricant, intensity and frequency following manufacturer s instructions, Maintenance of micro current electrodes PC12. Ultra sonic facial unit to perform application of ultrasonic for facial rejuvenation and improve skin conditions PC13. Clarify the client's understanding and expectation prior to commencement of treatment PC14. Complete the therapy to the satisfaction of the guest in a commercially acceptable time PC15. Record the therapy accurately and store information securely in line with the organization s policies PC16. Provide specific after-process advice to the client The user/individual on the job needs to know and understand : KA1. Knowledge of the organization s standards of performance and sequence of services KA2. Knowledge of the range of services and products offered by the organization KA3. Knowledge of the health and safety requirements in the organization The user/individual on the job needs to know and understand: KB1 Studio centre usage KB2 Knowledge of electrotherapy and Object of the Treatment KB3 Knowledge of checking and handling the equipment before and during the procedure KB4 Knowledge of Electrical current: (Alternating current,interrupted current, direct current,chemical action, anode (+) and cathode (-) frequency and electrons, bi-phasic and mono-phasic.),sound wave. KB5 Knowledge of Treatment adaptations according to treatment plan and individual client suitability KB6 Knowledge to carry out Skin sensitivity tests: Tactile test, thermal test, record results. KB7 Knowledge of contra-indications that may prevent or restrict treatment KB8 Knowledge of products used with EMS, galvanic, lymphatic drainage unit, hi frequency and microcurrent KB9 Knowledge of possible effects and contra actions KB10 Knowledge of anatomy, physiology and pathology for skin treatments KB11 Knowledge of principles and practice of skin therapies KB12 Knowledge of basic ailments, KB13 Knowledge of applicable legislation relating to the workplace (for

14 BWS/N0107 Skills (S) [Optional] A. Core Skills/ Generic Skills Writing Skills Perform facial electrotheraphy example health and safety, workplace regulations, use of work equipment, handling/ storage/ disposal/ cautions of use of products, fire precautions, hygiene practice, disposal of waste, environmental protection KB14 The structure, function, characteristics of skin types and position of the muscles KB15 The Position of head, face, neck and shoulder girdle bones and skeletal function KB16 Knowledge of Structure and function of the endocrine system KB17 Knowledge of Hormones secreted by the anterior pituitary, posterior lobe,the parathyroid glands,the pancreas,the adrenal medulla,the adrenal cortex: KB18 Knowledge of The gonads (sex glands):ovaries, testes KB19 Equipment- G5 (gyratory vibratory machine) KB20 Knowledge of Composition of blood KB21 Knowledge of Functions of the lymphatic system,lymphatic components,lymphatic nodes. KB22 Circulatory System, functions of blood, arteries, veins, blood composition and circulation and lymphatic system, the nervous system KB23 The effect of the natural ageing process on the skin and muscle tone The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers discussions in the call logs SA4. write memos and to customers, co-workers, and vendors to provide them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct Reading Skills SA5. read about new products and services with reference to the organization and also from external forums such as websites and blogs SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and product information sheets SA7. read comments, suggestions, and responses to Frequently Asked Questions (FAQs) posted on the helpdesk portal Oral Communication (Listening and Speaking skills) 14 P a g e

15 BWS/N0107 B. Professional Skills Decision Making Perform facial electrotheraphy SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a customer, unless it is required SB1. make decisions pertaining to the concerned area of work Plan and Organize The user/individual on the job needs to know and understand: SB2. plan and organize service feedback files/documents Customer Centricity SB3. manage relationships with customers who may be stressed, frustrated, confused, or angry SB4. build customer relationships and use customer centric approach Problem Solving SB5. think through the problem, evaluate the possible solution(s) and suggest an optimum /best possible solution(s) SB6. deal with clients lacking the technical background to solve the problem on their own SB7. identify immediate or temporary solutions to resolve delays Analytical Thinking SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business Critical Thinking SB11. apply, analyze, and evaluate the information gathered from observation, experience, reasoning, or communication, as a guide to thought and action 15 P a g e

16 BWS/N0107 Perform facial electrotheraphy NOS Version Control NOS Code BWS/N0107 Credits (NSQF) TBD Version number 1.0 Industry Beauty & Wellness Drafted on 01/08/2015 Industry Sub-sector Beauty and Salons Last reviewed on 15/10/2015 Occupation Skin Care Services Next review date 15/10/2016 Back to Top 16 P a g e

17 BWS/N0110 Perform micro-dermabrasion to improve skin condition National Occupational Standard Overview This OS unit is about carrying out about improving skin condition using micro-dermabrasion. 17 P a g e

18 National Occupational Standard BWS/N0110 Perform micro-dermabrasion to improve skin condition Unit Code Unit Title (Task) Description BWS/N0110 Perform micro-dermabrasion to improve skin condition Carry out micro derma abrasion to improve facial and skin condition Scope This unit/task covers the following: Perform micro-dermabrasion to improve skin condition Performance Criteria(PC) w.r.t. the Scope Element Perform microdermabrasion to improve skin condition Knowledge and Understanding (K) Performance Criteria To be competent, the user/individual on the job must be able to: PC1. Sanitize your hands and wear suitable gloves prior to treatment PC2. Maintain hygiene and safety throughout the treatment. PC3. Cleanse and prepare the treatment ensuring it is clean, oil-free and shaven according to treatment objectives PC4. set the microdermabrasion systems and variables according to manufacturer's instructions PC5. ensure the client is explained about the physical sensation created while the equipment being used PC6. Select the vacuum pressure according to the client skin conditions and required treatment plan. PC7. Ensure the hand piece is used at the correct angle and pressure according to treatment techniques PC8. Carry out skin analysis and relevant tests PC9. Carry out a test patch following manufacturer s instructions. PC10. Select a suitable treatment plan based on the result of skin / patch test. PC11. Adjust machine systems and variables according to area being treated PC12. Select and perform the intensity, speed and direction of stroke according to the client skin conditions and required treatment plan. PC13. Adapt your techniques according to treatment objectives PC14. Complete the treatment by applying high factor sun creams to hydrate and protect the area, PC15. ensure treatment advice and recommendations are accurate organisational requirements. PC16. Clarify the client's understanding and expectation prior to commencement of treatment PC17. Complete the therapy to the satisfaction of the guest in a commercially acceptable time PC18. Record the therapy accurately and store information securely in line with the organization s policies PC19. Provide specific after-process advice and home care recommendations to the client 18 P a g e

19 BWS/N0110 A. Organizational Context (Knowledge of the organization and its processes) B. Technical Knowledge Perform micro-dermabrasion to improve skin condition The user/individual on the job needs to know and understand: KA1. Knowledge of the organization s standards of performance and sequence of services KA2. Knowledge of the range of services and products offered by the organization KA3. Knowledge of the health and safety requirements in the organization The user/individual on the job needs to know and understand: KB1 Knowledge of variables and terminology of microdermabrasion in relation to treatment practice KB2 Knowledge to select, use and apply different micro-dermabrasion techniques, in line with treatment objectives, KB3 Knowledge of the effects on the skin in relation to speed, pressure, vacuum and crystal flow KB4 Knowledge to recognise and treat various conditions for the treatment objectives KB5 Knowledge to prepare the skin for treatment, e.g. oil free, dry and hair free KB6 Knowledge of contr-actions that may occur during micro- dermabrasion treatments, e.g. erythema, swelling, pin-point bruising KB7 Knowledge of Equipment and materials KB8 Knowledge of differing types of micro-dermabrasion equipment and the recommended use and application KB9 Knowledge to prepare and use the equipment and materials for the treatment KB10 Knowledge of to maintain equipment and materials in a clean and hygienic condition KB11 Knowledge to store equipment and materials in line with manufacturers recommendations. KB12 Knowledge of electrotherapy and Object of the Treatment KB13 Knowledge of checking and handling the equipment before and during the procedure KB14 Knowledge of Treatment adaptations according to treatment plan and individual client suitability KB15 Knowledge to carry out Skin sensitivity tests: Tactile test, thermal test, record results. KB16 Knowledge of contra-indications that may prevent or restrict treatment KB17 Knowledge of products used with microdermabrasion. KB18 Knowledge of possible effects and contra actions KB19 Knowledge of anatomy, physiology and pathology for skin treatments KB20 Knowledge of principles and practice of skin therapies KB21 Knowledge of basic ailments, KB22 Knowledge of applicable legislation relating to the workplace (for example health and safety, workplace regulations, use of work equipment, handling/ storage/ disposal/ cautions of use of products, fire precautions, hygiene practice, disposal of waste, environmental protection KB23 The structure, function, characteristics of skin types and position of the muscles KB24 The Position of head, face, neck and shoulder girdle bones and skeletal function KB25 Circulatory System, functions of blood, arteries, veins, blood composition and 19 P a g e

20 BWS/N0110 Skills (S) [Optional] A. Core Skills/ Generic Skills Perform micro-dermabrasion to improve skin condition circulation and lymphatic system, the nervous system KB26 The effect of the natural ageing process on the skin and muscle tone Writing Skills The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers discussions in the call logs SA4. write memos and to customers, co-workers, and vendors to provide them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct Reading Skills SA5. read about new products and services with reference to the organization and also from external forums such as websites and blogs SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and product information sheets SA7. read comments, suggestions, and responses to Frequently Asked Questions (FAQs) posted on the helpdesk portal Oral Communication (Listening and Speaking skills) B. Professional Skills Decision Making SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a customer, unless it is required SB1. make decisions pertaining to the concerned area of work Plan and Organize The user/individual on the job needs to know and understand: SB2. plan and organize service feedback files/documents Customer Centricity SB3. manage relationships with customers who may be stressed, frustrated, confused, or angry SB4. build customer relationships and use customer centric approach Problem Solving 20 P a g e

21 BWS/N0110 Perform micro-dermabrasion to improve skin condition SB5. think through the problem, evaluate the possible solution(s) and suggest an optimum /best possible solution(s) SB6. deal with clients lacking the technical background to solve the problem on their own SB7. identify immediate or temporary solutions to resolve delays Analytical Thinking SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business Critical Thinking SB11. apply, analyze, and evaluate the information gathered from observation, experience, reasoning, or communication, as a guide to thought and action 21 P a g e

22 BWS/N0110 Perform micro-dermabrasion to improve skin condition NOS Version Control NOS Code BWS/N0110 Credits (NSQF) TBD Version number 1.0 Industry Beauty & Wellness Drafted on 01/08/2015 Industry Sub-sector Beauty and Salons Last reviewed on 15/10/2015 Occupation Skin Care Services Next review date 15/10/2016 Back to Top 22 P a g e

23 BWS/N0108 Perform epilation services National Occupational Standard Overview This OS unit is about carrying out electrical needle epilation treatments to remove hair using alternating current and blend techniques. 23 P a g e

24 National Occupational Standard BWS/N0108 Unit Code Unit Title (Task) Description Scope Perform epilation services BWS/N0108 Perform epilation services Carrying out electrical needle epilation treatments to remove hair using alternating current and blend techniques. This unit/task covers the following: perform epilation services Performance Criteria(PC) w.r.t. the Scope Element Perform epilation services Knowledge and Understanding (K) A. Organizational Context (Knowledge of the organization and its processes) B. Technical Knowledge 24 P a g e Performance Criteria To be competent, the user/individual on the job must be able to: PC1. Adhere to the health and safety standards laid out by the manufacturer and organization PC2. Position self and client throughout treatment to ensure privacy, comfort and wellbeing PC3. Use suitable consultation techniques to identify treatment objectives. Carry out skin analysis and relevant tests PC4. Perform and adapt the therapy using materials, equipment and techniques correctly and safely to meet the needs of the client and follow manufacturers instructions. PC5. To perform electrical epilation using various techniques Short wave diathermy/ Galvanic epilation/ Blend method PC6. Insert the needle into the hair follicle with regard to depth and angle PC7. Clarify the client's understanding and expectation prior to commencement of treatment PC8. Complete the therapy to the satisfaction of the guest in a commercially acceptable time PC9. Record the therapy accurately and store information securely in line with the organization s policies PC10. Provide specific after-process advice to the client The user/individual on the job needs to know and understand: KA1. Knowledge of the organization s standards of performance and sequence of services KA2. Knowledge of the range of services and products offered by the organization KA3. Knowledge of the health and safety requirements in the organization The user/individual on the job needs to know and understand: KB1 Knowledge of products, Tools,equipment,(epilation unit, Needle types size) KB2 Knowledge of Factors that influence current intensity. KB3 Knowledge of Moisture gradient that affects Galvanic current KB4 Knowledge of Aftercare & Avoidance of activities that cause contra-actions KB5 Knowledge of Causes of hair growth and growth patterns KB6 Knowledge of Endocrine causes of hirsutism and hypertrichosis KB7 Knowledge of Probing Faults KB8 Knowledge of Hair structure, Hair growth cycle, Hair functions KB9 Knowledge of Structure and function of the endocrine system

25 BWS/N0108 Skills (S) [Optional] A. Core Skills/ Generic Skills KB10 KB11 KB12 KB13 KB14 KB15 KB16 KB17 KB18 KB19 KB20 KB21 KB22 KB23 KB24 KB25 KB26 KB27 Perform epilation services Knowledge of Hormones secreted by the anterior pituitary, posterior, lobe,the parathyroid glands,the pancreas,the adrenal medulla,the adrenal cortex: Knowledge of The gonads (sex glands):ovaries, testes Knowledge of Pulmonary circulation, portal circulation, coronary circulation, systemic circulation. Knowledge of Composition of blood Knowledge of Functions of the lymphatic system Lymphatic components,lymphatic nodes. Knowledge of Electrical current: (Alternating current, interrupted current, direct current,chemical action, anode (+) and cathode (-) frequency and electrons, bi-phasic and monophasic.) Knowledge of Treatment adaptations according to treatment plan and individual client suitability Knowledge to carry out Skin sensitivity tests: Tactile test, thermal test, record results. Knowledge of contra-indications that may prevent or restrict treatment Knowledge of possible effects and contra actions Knowledge of anatomy, physiology and pathology for skin treatments Knowledge of principles and practice of skin therapies Knowledge of basic ailments, contraindications, contra actions, treatment plans Knowledge of applicable legislation relating to the workplace (for example health and safety, workplace regulations, use of work equipment, handling/ storage/ disposal/ cautions of use of products, fire precautions, hygiene practice, disposal of waste, environmental protection The structure, function, characteristics of skin types and position of the muscles The Position of head, face, neck and shoulder girdle bones and skeletal function Circulatory System, functions of blood, arteries, veins, blood composition and circulation and lymphatic system, the nervous system The effect of the intrinsic ageing process on the skin and muscle tone Writing Skills The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers discussions in the call logs SA4. write memos and to customers, co-workers, and vendors to provide them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct Reading Skills SA5. read about new products and services with reference to the organization and 25 P a g e

26 BWS/N0108 Perform epilation services also from external forums such as websites and blogs SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and product information sheets SA7. read comments, suggestions, and responses to Frequently Asked Questions (FAQs) posted on the helpdesk portal Oral Communication (Listening and Speaking skills) B. Professional Skills Decision Making SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a customer, unless it is required SB1. make decisions pertaining to the concerned area of work Plan and Organize The user/individual on the job needs to know and understand: SB2. plan and organize service feedback files/documents Customer Centricity SB3. manage relationships with customers who may be stressed, frustrated, confused, or angry SB4. build customer relationships and use customer centric approach Problem Solving SB5. think through the problem, evaluate the possible solution(s) and suggest an optimum /best possible solution(s) SB6. deal with clients lacking the technical background to solve the problem on their own SB7. identify immediate or temporary solutions to resolve delays Analytical Thinking SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business Critical Thinking SB11. apply, analyze, and evaluate the information gathered from observation, experience, reasoning, or communication, as a guide to thought and action 26 P a g e

27 BWS/N0108 Perform epilation services NOS Version Control NOS Code BWS/N0108 Credits (NSQF) TBD Version number 1.0 Industry Beauty & Wellness Drafted on 01/08/2015 Industry Sub-sector Beauty and Salons Last reviewed on 15/10/2015 Occupation Skin Care Services Next review date 15/10/2016 Back to Top 27 P a g e

28 BWS/N0111 Provide cosmetic Skin Peel treatments National Occupational Standard Overview This OS unit is about Performing superficial cosmetic skin peel products, and techniques to rejuvenate skin condition. 28 P a g e

29 National Occupational Standard BWS/N0111 Unit Code Unit Title (Task) Description Scope Provide cosmetic Skin Peel treatments BWS/N0111 Provide cosmetic skin peel treatments Performing superficial cosmetic skin peel products,and techniques to rejuvenate skin condition as per prescribed requirements This unit/task covers the following: provide cosmetic skin peel treatments Performance Criteria(PC) w.r.t. the Scope Element Provide cosmetic skin peel treatments 29 P a g e Performance Criteria To be competent, the user/individual on the job must be able to: PC1. Adhere to the health and safety standards laid out by the manufacturer and organization PC2. Position self and client throughout treatment to ensure privacy, comfort and wellbeing PC3. Use suitable consultation techniques to identify treatment objectives. Carry out skin analysis and relevant tests PC4. Get filled consultation card by the client PC5. carry out a test patch following manufacturer s instructions, if necessary for the product used PC6. take pre-treatment hi quality photographs of the areas to be treated consistently. PC7. Advice on suitable pre-treatment relevant to their skin type and Fitzpatrick skin scale to ensure their skin is balanced and hydrated in sufficient time prior to treatment PC8. Establish a communication understanding with your client to express the level of accumulated heat or discomfort they are experiencing PC9. Perform and adapt the therapy using materials, equipment and techniques correctly and safely to meet the needs of the client and follow manufacturers instructions. PC10. Carry out cosmetic skin peel treatments, PC11. Provide suitable protective clothing to the client and ensure the eyes kept closed throughout treatment procedure. PC12. Safely use products and materials throughout the treatment to meet manufacturers instructions for the area being treated and the type of peel. PC13. Prepare the treatment area with suitable pre cleansing procedures, products and techniques to ensure the skin is prepared for the peeling. PC14. Apply the peel systematically in the directions following the manufacturer s instruction. PC15. Ensure even application of the peel avoiding dripping and overloading in skin folds. PC16. Adjust the duration and intensity of the treatment to suit the client s Fitzpatrick skin scale, skin type, skin condition, type of peel agreed and manufacturer instructions PC17. Re-apply the peel if necessary following the safety guidelines of the manufacturers instructions. PC18. Monitor the client s skin reaction throughout the treatment

30 BWS/N0111 Knowledge and Understanding (K) A. Organizational Context (Knowledge of the organization and its processes) Provide cosmetic Skin Peel treatments PC19. Discontinue treatment when contra-actions occur. PC20. Remove the product systematically in the specified directions following manufacturer s instructions. PC21. Neutralize the skin after the required time has passed, following manufacturers instructions PC22. Apply a suitable post treatment product/sun screen on the treated area following manufacturer s instructions to aid in healing and protecting the skin. PC23. Take post-treatment hi quality photographs of the areas to be treated consistently. PC24. Clarify the client's understanding and expectation prior to commencement of treatment explaining the physical sensation and appearance created by the treatment and the need for post-treatment care PC25. Complete the therapy to the satisfaction of the client in a commercially acceptable time PC26. Record the therapy accurately and store information securely in line with the organization s policies PC27. Provide specific after-procedure, homecare advice and recommendations for product use and further treatments to the client PC28. Give written aftercare procedures to the client with the organization s policies PC29. Provide specific after-process advice to the client The user/individual on the job needs to know and understand: KA1. Knowledge of the organization s standards of performance and sequence of services KA2. Knowledge of the range of services and products offered by the organization KA3. Knowledge of the health and safety requirements in the organization B. Technical Knowledge 30 P a g e KB1 KB2 KB3 KB4 KB5 KB6 KB7 KB8 KB9 Knowledge of Treatment adaptations according to treatment plan and individual client suitability Knowledge to carry out Skin sensitivity tests: Tactile test, thermal test, record results. Knowledge of contra-indications that may prevent or restrict treatment Knowledge of possible effects and contra actions Knowledge of anatomy, physiology and pathology for skin treatments Knowledge of principles and practice of skin therapies Knowledge of basic ailments, contraindications, contra actions, treatment plans Knowledge of applicable legislation relating to the workplace (for example health and safety, workplace regulations, use of work equipment, handling/ storage/ disposal/ cautions of use of products, fire precautions, hygiene practice, disposal of waste, environmental protection The structure, function, characteristics of skin types and position of the muscles KB10 Circulatory System, functions of blood, arteries, veins, blood composition and circulation and lymphatic system. KB11 The effect of the natural ageing process on the skin and muscle tone KB12 knowledge of manufacturer s instructions to prepare, use, manage the

31 BWS/N0111 Provide cosmetic Skin Peel treatments chemicals,cleaning,maintaining tools and equipments. KB13 Knowledge of the risk factors associated with the delivery of cosmetic skin peel treatments. KB14 Knowledge of detailed protocols of cosmetic skin peel treatments. KB15 Knowledge of Fitzpatrick skin scale; Matching the treatment to suit skin types, skin conditions, To determine the outcome of the peel treatments and avoid post inflammatory hyperpigmentation (PIH) Pre-treatment advice that should be given to clients prior to treatment to optimize results KB16 Knowledge of client s previous history treatments. (recent surgery, microdermabrasion, laser therapy, previous peels, IPL, sun exposure, scarring and medical history) KB17 Knowledge of the process of desquamation, exfoliation and skin resurfacing KB18 Knowledge of the defensive role of the epidermis and the importance of barrier function KB19 Knowledge of the interrelationship between cellular reactions and the body processes necessary for effective healing KB20 Knowledge of the process of collagen and elastin synthesis including fibroblastic stimulation KB21 Knowledge of the extra cellular matrix and the role Alpha Hydroxy Acids (AHAs) play in stimulating collagen fibres KB22 Knowledge of the inflammation process including post inflammatory hyperpigmentation KB23 Knowledge of the topical effects of cosmetic peel ingredients on the skin and skin conditions KB24 Knowledge of the process of melanogenesis. KB25 Knowledge of the ph scale KB26 Knowledge of the action of acids and alkalines and their concentrations on the skin KB27 Knowledge of the relevance of ph on skin sensitivity KB28 Knowledge of the classifications of Alpha Hydroxy Acids (AHA) and Beta Hydroxy Acids (BHA) and from what they are derived KB29 Knowledge of the chemical peel agents only suitable for medical use KB30 Knowledge of the dangers of mixing different chemicals KB31 Knowledge of the importance of restoring ph levels of the skin following treatment KB32 Knowledge of Contra-indications and contra-actions KB33 Knowledge of the benefits and use of tyrosinase inhibitors to avoid post inflammatory hyperpigmentation (PIH) when treating Fitzpatrick skin scale 4-6 KB34 Knowledge of the type of chemicals that do and do not require neutralisation to be performed KB35 Knowledge of the products necessary to prevent infection and promote healing and how they should be used before and after cosmetic skin peeling treatments KB36 Knowledge of the importance of using SPF/UVA/UVB products post treatment and their ideal factors and quantity. 31 P a g e

32 BWS/N0111 Provide cosmetic Skin Peel treatments Skills (S) [Optional] A. Core Skills/ Generic Skills Writing Skills The user/ individual on the job needs to know and understand how to: SA1. document call logs, reports, task lists, and schedules with co-workers SA2. prepare status and progress reports SA3. record customers discussions in the call logs SA4. write memos and to customers, co-workers, and vendors to provide them with work updates and to request appropriate information without English language errors regarding grammar or sentence construct Reading Skills SA5. read about new products and services with reference to the organization and also from external forums such as websites and blogs SA6. keep abreast with the latest knowledge by reading brochures, pamphlets, and product information sheets SA7. read comments, suggestions, and responses to Frequently Asked Questions (FAQs) posted on the helpdesk portal Oral Communication (Listening and Speaking skills) B. Professional Skills Decision Making 32 P a g e SA8. discuss task lists, schedules, and work-loads with co-workers SA9. question customers appropriately in order to understand the nature of the problem and make a diagnosis SA10. give clear instructions to customers SA11. keep customers informed about progress SA12. avoid using jargon, slang or acronyms when communicating with a customer, unless it is required SB1. make decisions pertaining to the concerned area of work Plan and Organize The user/individual on the job needs to know and understand: SB2. plan and organize service feedback files/documents Customer Centricity SB3. manage relationships with customers who may be stressed, frustrated, confused, or angry SB4. build customer relationships and use customer centric approach Problem Solving SB5. think through the problem, evaluate the possible solution(s) and suggest an optimum /best possible solution(s)

33 BWS/N0111 Provide cosmetic Skin Peel treatments SB6. deal with clients lacking the technical background to solve the problem on their own SB7. identify immediate or temporary solutions to resolve delays Analytical Thinking SB8. use the existing data to arrive at specific data points SB9. use the existing data points for improving the call resolution time SB10. use the existing data points to generate required reports for business Critical Thinking SB11. apply, analyze, and evaluate the information gathered from observation, experience, reasoning, or communication, as a guide to thought and action 33 P a g e

34 BWS/N0111 Provide cosmetic Skin Peel treatments NOS Version Control NOS Code BWS/N0111 Credits (NSQF) TBD Version number 1.0 Industry Beauty & Wellness Drafted on 01/08/2015 Industry Sub-sector Beauty and Salons Last reviewed on 15/10/2015 Occupation Skin Care Services Next review date 15/10/2016 Back to Top 34 P a g e

35 BWS/N0112 Provide cosmetic skin needling treatments National Occupational Standard Overview This OS unit is about Performing cosmetic skin needling techniques with needles between 0.5mm to 1.0mm long (facial area and body) to improve body and facial skin condition. 35 P a g e

36 National Occupational Standard BWS/N0112 Unit Code Unit Title (Task) Description Scope Provide cosmetic skin needling treatments BWS/N0112 Provide cosmetic skin needling treatments Using cosmetic skin needling techniques with needles between 0.5mm to 1.0mm long (facial area and body) to improve body and facial skin condition This unit/task covers the following: Provide cosmetic skin needling treatments Performance Criteria(PC) w.r.t. the Scope Element Provide cosmetic skin needling treatments 36 P a g e Performance Criteria To be competent, the user/individual on the job must be able to: PC1. Adhere to the health and safety standards laid out by the manufacturer and organization PC2. Position self and client throughout treatment to ensure privacy, comfort and wellbeing PC3. Use suitable consultation techniques to identify treatment objectives. Carry out skin analysis and relevant tests PC4. Perform topical anaesthetic skin sensitivity test prior to the treatment following manufacturers instructions, take pre-treatment hi quality photographs of the areas to be treated consistently. PC5. Advice pre treatment use of topical vitamins, two weeks before commencing of treatment to improve the health of the skin. PC6. Establish a communication understanding with your client to express the the level of accumulated heat or discomfort they are experiencing PC7. Perform and adapt the therapy using materials, equipment and techniques correctly and safely to meet the needs of the client and follow manufacturers instructions. PC8. Carry out cosmetic skin needling treatments PC9. Provide suitable protective clothing to the client and ensure the eyes kept closed throughout treatment procedure. PC10. Safely use products and materials throughout the treatment to meet manufacturers instructions for the area being treated and the type of peel. PC11. Ensure all needle units are irradiated PC12. Ensure all tools and equipment are cleaned using the correct methods PC13. Ensure a new needle unit is used for each client at each treatment following manufacturer s instructions PC14. Clean the treatment area with a suitable anti bacterial cleanser and topical anaesthetic PC15. Select and use the correct needle size for the skin condition and problem being treated to meet manufacturer s instructions PC16. Apply the micro needle technique systematic ally in the directions following the manufacturers instruction. PC17. adjust the intensity and duration of the treatment to suit the client s skin characteristics, treatment objectives and personal tolerance level PC18. Monitor the client s skin reaction throughout the treatment