Preparing Witnesses for Direct Examination Master Class: Working with Witnesses ABA 2018 Professional Success Summit By Kalpana Srinivasan

Size: px
Start display at page:

Download "Preparing Witnesses for Direct Examination Master Class: Working with Witnesses ABA 2018 Professional Success Summit By Kalpana Srinivasan"

Transcription

1 Preparing Witnesses for Direct Examination Master Class: Working with Witnesses ABA 2018 Professional Success Summit By Kalpana Srinivasan The moment your clients and other key witnesses have been waiting for since the start of the case is here: they get to tell their story at trial. While depositions largely are an exercise in avoiding giving unhelpful testimony, looking bad on video or being locked in to one theory, a direct examination at trial is the moment in which a witness with the careful guidance of a lawyer can walk a jury or judge through key issues to guide the case. As a lawyer, it is your job to help the witness do so developing the narrative, setting the scene, and showing your witness in the best light. Here are some considerations for developing that direct examination the best of which will involve intense and close preparation between lawyer and witness: Get to (really) know your witness Too often lawyers prepare the examination of a witness without the benefit of really learning their witness. o There is no substitute for spending the time getting to know the witnesses you will present at trial, including what motivates them, how they learn, their strengths and weaknesses, the language they are comfortable using and what environment they can flourish in. For example, lawyers often assume their witnesses are visual learners who do best looking at documents or reading materials. Some are not and may need more inperson work or visual learning techniques like watching

2 snippets of their own videotaped deposition or diagrams representing case issues. o It is never too soon to start. A great direct examination including achieving a deep understanding of your witness can take weeks of work. It often involves learning about that person outside of their role in the case to consider whether that is something the jury should hear about too. Who is your witness and how do you want him or her to be perceived by the jury? o Before jumping in to the mechanics of preparing a direct examination, consider the character of your witness. o Some witnesses get so bogged down in their feelings about the litigation, that they forget their own role in the overall and underlying story. o Spend time just discussing with your witnesses who they are in the cast of characters before the jury, helping them see the big picture and what they are there to accomplish. o It is helpful to brainstorm and write out with your witnesses what you are trying to achieve in your presentation what feeling you hope the jury will take away about the witness before getting deep into the mechanics of preparing the testimony. o Here is an example of what whiteboarding might yield, which of course will depend on the witness and the nature of the case: Plaintiff in an employment case Defendant corporate executive in a class action dispute Sincere Harmed Reasonable Hands on Concerned Fair

3 Inventor Straightforward Problem solver Accomplished Innovator Working through these traits collectively with your witness will help ensure that they are also authentic. Keep bringing the witness back to these traits in developing questions and answers. o For example, the executive that is hands-on should testify affirmatively about her role in managing her company and her knowledge of her own company s policy. She should also be prepared to avoid answering I don t know or otherwise sounding ignorant about her company s business when probed on cross examination. o The inventor should explain in her direct testimony what motivated her and what problem she was looking to resolve by her work with detail. Consider how the witness will present, taking into account the personality of your witness. This demeanor needs to be one the witness can sustain consistently on both direct and cross examination. The jury does not want to see a measured, thoughtful person on direct turn defensive and angry on cross. o What type of tone should the witness seek to have and maintain? Emotional Aggrieved Even-keeled Firm o How should the witness look? Confident Concerned Natural o How should the witness answer

4 Short and direct Longer narrative Drafting the direct examination In creating your narrative, the flow of the story is up to you. In many cases, covering issues in chronological order will make the most sense. But at other times, organizing specific points or topics responsive to your order of proof will work much better. Developing your examination in blocks focused on points background, the story of the individual or business, specific topics in the litigation which can be moved around will help you and your witness to respond to any changes as trial unfolds. It s important for the jury to hear from your witness. While you are there to guide him or her through questions, the jury wants to hear them -- and not you speaking. Figure out how to frame your questions so they will be manageable for the witness. o Talk through the direct questions you have with your witness to determine how best to make them understandable to your witness. You may think your questions are clear or simple: your witness may have no idea what you are trying to get at. o Let your witness revise your draft questions to put them in language he or she can follow. Consider how you will transition between sections and issues to help guide the jury (subject to what the court permits). Regardless of the points you are trying to establish with your witness, preserving his or her credibility on direct examination in anticipation of cross examination is critical. o Front bad documents: Identify the 7-10 worst documents in the case that involve your witness. These will likely be s. Study them and discuss them with your witness. Figure out a natural way to work them in to your direct examination to allow your witness to explain the context. o Diffuse bad prior testimony: Identify the 3-5 worst admissions from your witness deposition. Hopefully, some

5 of those bad answers were cleaned up during a short direct at the end of the deposition. But talk through with your witness what he or she or anything that has changed since that testimony was given to work into a direct response much better than being impeached later on when the witness tries to explain. o Other tough case issues: Tackle head on any thorny issues in the case that it would be appropriate for the witness to answer so it does not seem like the witness is trying to hide something. Practicing the direct examination Run through the direct examination as many times as you can. As you go, revise questions that are not clear or trip up your witness. Work on answers to make sure the witness is comfortable with the length and substance. If the witness is having trouble remembering key points, figure out key words in your direct that will help jog his memory. Use the actual demonstratives and documents the witness will see on the stand so she is not struggling to understand or read them once already on the stand. Have others on your team serve as mock jurors sitting where the real jury will be positioned. This will allow your witness to practice turning and facing the jury and will relax some of the pretestifying nerves. While the above are meant to serve as some tools and tips for helping achieve a successful direct examination, they will vary by type of witness and case. Most importantly, for key witnesses, they should walk away feeling they had a chance to tell their story and present the facts with an attorney as their guide.

PERSUASIVE DIRECT EXAMINATION. Jerry Cox & Wil Zevely 2010

PERSUASIVE DIRECT EXAMINATION. Jerry Cox & Wil Zevely 2010 PERSUASIVE DIRECT EXAMINATION Jerry Cox & Wil Zevely 2010 Direct Examination It s a Story!!! Direct Examination Why Do It????????????? Why Not? Why Do It? Advances theory of the case Impeachment Fills

More information

TRIAL IS DIFFERENT Trial Practice Do s and Don ts. Joseph J. Popolizio Holly A. McGee April 20, 2018 Arizona Paralegal Association

TRIAL IS DIFFERENT Trial Practice Do s and Don ts. Joseph J. Popolizio Holly A. McGee April 20, 2018 Arizona Paralegal Association TRIAL IS DIFFERENT Trial Practice Do s and Don ts Joseph J. Popolizio Holly A. McGee April 20, 2018 Arizona Paralegal Association Meet Our Presenters Joseph J. Popolizio Partner Educational Institutions

More information

How to not blow it at On Campus Mock Trial Competition. with Tyler

How to not blow it at On Campus Mock Trial Competition. with Tyler How to not blow it at On Campus Mock Trial Competition with Tyler Why listen to me? I m a professional (now.) I have tried over 100 jury trials. I have made my share of mistakes. I teach/coach mock trial

More information

SENTENCING ADVOCACY WORKSHOP. Developing Theories and Themes. Ira Mickeberg, Public Defender Training and Consultant, Saratoga Springs, NY

SENTENCING ADVOCACY WORKSHOP. Developing Theories and Themes. Ira Mickeberg, Public Defender Training and Consultant, Saratoga Springs, NY SENTENCING ADVOCACY WORKSHOP Developing Theories and Themes Ira Mickeberg, Public Defender Training and Consultant, Saratoga Springs, NY Sentencing Advocacy Workshop Administrative Office of the U.S. Courts

More information

Court Preparation and Participation

Court Preparation and Participation Court Preparation and Participation Trainer Guide July 2013 Table of Contents Review ~ Court Preparation... 1 Topic ~ Responsibilities to Review and Prepare for Court Materials... 2 Topic ~ How to be a

More information

Lieutenant Jonathyn W Priest

Lieutenant Jonathyn W Priest Lieutenant Jonathyn W Priest Beginning The Perfect Crime No Witnesses No Evidence Not Guilty Verdict WHAT IS A CRIMINAL TRIAL? NOT an exercise to determine guilt NOT an exercise to see what the people

More information

Trial Preparation for Vocational Experts: A Defense Perspective

Trial Preparation for Vocational Experts: A Defense Perspective Trial Preparation for Vocational Experts: A Defense Perspective Patrick C. Burt Litigation Attorney/Shareholder Kipp & Christian, PC Kourtney Layton Vocational Analyst Kourtney Layton & Associates Agenda/Presentation

More information

Ingredients of Difficult Conversations

Ingredients of Difficult Conversations Ingredients of Difficult Conversations Differing Perceptions In most difficult conversations, there are different perceptions of the same reality. I think I'm right and the person with whom I disagree

More information

Council on Licensure, Enforcement and Regulation 1

Council on Licensure, Enforcement and Regulation 1 Interview Dean Benard Benard + Associates Investigative Interviewing Preparing for the Interview Organize! Research issue Research interviewee Research other players Gather all your information and try

More information

USING ASSERTIVENESS TO COMMUNICATE ABOUT SEX

USING ASSERTIVENESS TO COMMUNICATE ABOUT SEX Chapter 5: Sexual Health Exercise 1 USING ASSERTIVENESS TO COMMUNICATE ABOUT SEX Aggressive Passive Manipulative/manipulation Assertive Balance of power Sex Sexual coercion 1. To build learners communication

More information

5 Quick Tips for Improving Your Emotional Intelligence. and Increasing Your Success in All Areas of Your Life

5 Quick Tips for Improving Your Emotional Intelligence. and Increasing Your Success in All Areas of Your Life 5 Quick Tips for Improving Your Emotional Intelligence and Increasing Your Success in All Areas of Your Life Table of Contents Self-Awareness... 3 Active Listening... 4 Self-Regulation... 5 Empathy...

More information

Source: Emotional Intelligence 2.0 by Travis Bradberry and Jean Greaves Copyright 2009 by Talent Smart

Source: Emotional Intelligence 2.0 by Travis Bradberry and Jean Greaves Copyright 2009 by Talent Smart The following presentation, in large part, discusses the findings and work of Travis Bradberry, Ph.D. and Jean Graves, Ph.D. Their work can be found in greater detail in their most recent book Emotional

More information

Selecting the Best Form of Jury Research for Your Case & Budget

Selecting the Best Form of Jury Research for Your Case & Budget Selecting the Best Form of Jury Research for Your Case & Budget Written By: April J. Ferguson, M.S. CEO Sr. Trial Consultant Jury research, if conducted properly, is an extremely effective tool that can

More information

CAREER BASE CAMP Day 2: Leverage Your Emotional Intelligence

CAREER BASE CAMP Day 2: Leverage Your Emotional Intelligence CAREER BASE CAMP Day 2: Leverage Your Emotional Intelligence for Career Success REBECCA MCDONALD SENIOR CAREER COACH CURRENT M.A. COUNSELING CANDIDATE Notes Every year I work closely with recruiters and

More information

Choosing Life: Empowerment, Action, Results! CLEAR Menu Sessions. Substance Use Risk 2: What Are My External Drug and Alcohol Triggers?

Choosing Life: Empowerment, Action, Results! CLEAR Menu Sessions. Substance Use Risk 2: What Are My External Drug and Alcohol Triggers? Choosing Life: Empowerment, Action, Results! CLEAR Menu Sessions Substance Use Risk 2: What Are My External Drug and Alcohol Triggers? This page intentionally left blank. What Are My External Drug and

More information

Choosing Life: Empowerment, Action, Results! CLEAR Menu Sessions. Health Care 3: Partnering In My Care and Treatment

Choosing Life: Empowerment, Action, Results! CLEAR Menu Sessions. Health Care 3: Partnering In My Care and Treatment Choosing Life: Empowerment, Action, Results! CLEAR Menu Sessions Health Care 3: Partnering In My Care and Treatment This page intentionally left blank. Session Aims: Partnering In My Care and Treatment

More information

The Importance of Cross Examination. By Paul J. Cambria, Jr., Esq. 1 ººººº. The Confrontation Clause provides that, [i]n all criminal

The Importance of Cross Examination. By Paul J. Cambria, Jr., Esq. 1 ººººº. The Confrontation Clause provides that, [i]n all criminal The Importance of Cross Examination By Paul J. Cambria, Jr., Esq. 1 LIPSITZ GREEN SCIME CAMBRIA LLP 42 Delaware Avenue, Suite 120, Buffalo, New York 14202 (716) 849-1333; pcambria@lglaw.com First Amendment

More information

Motivational Interviewing

Motivational Interviewing Motivational Interviewing By: Tonia Stott, PhD What is Motivational Interviewing? A client-centered, directive method for enhancing intrinsic motivation to change by exploring and resolving ambivalence

More information

Living With Someone Who Has OCD: Guidelines for Family Members

Living With Someone Who Has OCD: Guidelines for Family Members Living With Someone Who Has OCD: Guidelines for Family Members (From Learning to Live with OCD) In an effort to strengthen relationships between individuals with OCD and their family members and to promote

More information

Emotional Intelligence

Emotional Intelligence Emotional Intelligence Sara Ancello, DO ACOI Board of Directors Resident & Fellow Representative 2017 to Present ACOI Council on Education and Evaluation Resident & Fellow Representative 2015 to 2017 Mountain

More information

Helping Your Asperger s Adult-Child to Eliminate Thinking Errors

Helping Your Asperger s Adult-Child to Eliminate Thinking Errors Helping Your Asperger s Adult-Child to Eliminate Thinking Errors Many people with Asperger s (AS) and High-Functioning Autism (HFA) experience thinking errors, largely due to a phenomenon called mind-blindness.

More information

Table of Contents. 4/10/2014 Dinah V. Sapia s administrative hearing tips Page 1

Table of Contents. 4/10/2014 Dinah V. Sapia s administrative hearing tips Page 1 Table of Contents I. Basic Hearing Rules... 2 A. Agency v. Respondent... 2 B. Relaxed rules of evidence... 2 C. Weight and admissibility... 2 D. Objections to evidence... 2 E. Hearsay ~ What s your backup?...

More information

Giving and Receiving Feedback for Performance Improvement

Giving and Receiving Feedback for Performance Improvement Giving and Receiving Feedback for Performance Improvement Presented by Mark Beese, MBA CM10 5/3/2018 11:15 AM The handout(s) and presentation(s) attached are copyright and trademark protected and provided

More information

PRACTICAL TIPS FOR JURY TRIALS IN PATENT CASES. Scott K. Reed and Ralph A. Dengler FITZPATRICK, CELLA, HARPER & SCINTO

PRACTICAL TIPS FOR JURY TRIALS IN PATENT CASES. Scott K. Reed and Ralph A. Dengler FITZPATRICK, CELLA, HARPER & SCINTO PRACTICAL TIPS FOR JURY TRIALS IN PATENT CASES Scott K. Reed and Ralph A. Dengler FITZPATRICK, CELLA, HARPER & SCINTO INTRODUCTION Explaining cutting-edge technology in fields such as biotechnology, pharmaceuticals,

More information

SUGGESTIONS FOR STUDENT ATTORNEYS (See also Mock Trial Competition Rules)

SUGGESTIONS FOR STUDENT ATTORNEYS (See also Mock Trial Competition Rules) SUGGESTIONS FOR STUDENT ATTORNEYS (See also Mock Trial Competition Rules) This outline offers various helpful hints for preparing students to be attorneys in mock trials. Included are tops and techniques

More information

CROSS EXAMINATION TECHNIQUES

CROSS EXAMINATION TECHNIQUES CROSS EXAMINATION TECHNIQUES BENJAMIN BRAFMAN, Esq. Brafman & Associates, P.C. 767 Third Avenue, 26th Floor New York, New York 10017 Bbrafman@braflaw.com Tel (212) 750-7800 INTRODUCTION THE CROSS-EXAMINATION

More information

Courtroom Challenge: Preparing For A First Trial

Courtroom Challenge: Preparing For A First Trial Courtroom Challenge: Preparing For A First Trial By John Worden and Lindsey Berg August 11, 2014 Law360 Trials are stressful. Even seasoned trial lawyers get nervous, but there is a certain kind of nervousness

More information

FORENSIC HYPNOSIS WITH THE DEAF AND HEARING IMPAIRED

FORENSIC HYPNOSIS WITH THE DEAF AND HEARING IMPAIRED FORENSIC HYPNOSIS WITH THE DEAF AND HEARING IMPAIRED By: Inspector Marx Howell, BS (ret.) Unfortunately, I had not given much thought to the use of hypnosis with a deaf or hearing impaired individual until

More information

By: Anne Stewart, M.A. Licensed Therapist

By: Anne Stewart, M.A. Licensed Therapist Danny Pettry s E-Book Series Anne Stewart s Tips for Helping 1 http:// By: Anne Stewart, M.A. Licensed Therapist Important: You have full permission to email, print, and distribute this e-book to anyone

More information

AN INFORMATION BOOKLET FOR YOUNG PEOPLE WHO SELF HARM & THOSE WHO CARE FOR THEM

AN INFORMATION BOOKLET FOR YOUNG PEOPLE WHO SELF HARM & THOSE WHO CARE FOR THEM SeLf- HaRM AN INFORMATION BOOKLET FOR YOUNG PEOPLE WHO SELF HARM & THOSE WHO CARE FOR THEM SELF HARM // An Information Booklet 4 SELF HARM An Information Booklet For Young People Who Self Harm And Those

More information

An Update on BioMarin Clinical Research and Studies in the PKU Community

An Update on BioMarin Clinical Research and Studies in the PKU Community An Update on BioMarin Clinical Research and Studies in the PKU Community Barbara Burton, MD, Professor of Pediatrics, Northwestern University Feinberg School of Medicine, Director of PKU Clinic, Children

More information

Aptitudes and Attitudes on Toxic Tort Cases

Aptitudes and Attitudes on Toxic Tort Cases Aptitudes and Attitudes on Toxic Tort Cases By Robert F. Bettler, Jr., Ph.D, Senior Consultant, DecisionQuest 2014 Robert F. Bettler, Jr., and DecisionQuest Educating decision-makers the very basics Retention

More information

Facioscapulohumeral Disease (FSHD) & Social Support A GUIDE FOR FRIENDS & FAMILY. by Kelly Mahon A Publication of the FSH Society

Facioscapulohumeral Disease (FSHD) & Social Support A GUIDE FOR FRIENDS & FAMILY. by Kelly Mahon A Publication of the FSH Society Facioscapulohumeral Disease (FSHD) & Social Support A GUIDE FOR FRIENDS & FAMILY by Kelly Mahon A Publication of the FSH Society www.fshsociety.org About this brochure The information contained in this

More information

ORIENTATION SAN FRANCISCO STOP SMOKING PROGRAM

ORIENTATION SAN FRANCISCO STOP SMOKING PROGRAM ORIENTATION SAN FRANCISCO STOP SMOKING PROGRAM PURPOSE To introduce the program, tell the participants what to expect, and set an overall positive tone for the series. AGENDA Item Time 0.1 Acknowledgement

More information

COMMUNICATION ISSUES IN PALLIATIVE CARE

COMMUNICATION ISSUES IN PALLIATIVE CARE COMMUNICATION ISSUES IN PALLIATIVE CARE Palliative Care: Communication, Communication, Communication! Key Features of Communication in Appropriate setting Permission Palliative Care Be clear about topic

More information

I MAY NOT HAVE ALL THE ANSWERS BUT AT LEAST I HAVE THE QUESTIONS TO GET THE PROPER. care guidelines

I MAY NOT HAVE ALL THE ANSWERS BUT AT LEAST I HAVE THE QUESTIONS TO GET THE PROPER. care guidelines I MAY NOT HAVE ALL THE ANSWERS BUT AT LEAST I HAVE THE QUESTIONS TO GET THE PROPER care guidelines Hi, Being diagnosed with breast cancer is tough at any age, but being diagnosed when you re young makes

More information

Public Speaking Chapter 1. Speaking in Public

Public Speaking Chapter 1. Speaking in Public Public Speaking Chapter 1 Speaking in Public FATE OR OPPORTUNITY? Will you faint, shake, sweat, sway, look down, feel your mouth go dry, or perhaps worse even die? Will you blush, flush, stammer and trip

More information

Getting Started: Introducing Your Child to His or Her Diagnosis of Autism or Asperger Syndrome

Getting Started: Introducing Your Child to His or Her Diagnosis of Autism or Asperger Syndrome Getting Started: Introducing Your Child to His or Her Diagnosis of Autism or Asperger Syndrome by Marci Wheeler, Social Worker, Indiana Resource Center for Autism Who, what, when, where, how, and why are

More information

Secrets to the Body of Your Life in 2017

Secrets to the Body of Your Life in 2017 Secrets to the Body of Your Life in 2017 YOU CAN HAVE RESULTS OR EXCUSES NOT BOTH. INTRO TO THIS LESSON Welcome to Lesson #3 of your BarStarzz Calisthenics Workshop! For any new comers, make sure you watch

More information

MAJ TRIAL SKILLS SEMINAR: PLAINTIFF S CLOSING ARGUMENT

MAJ TRIAL SKILLS SEMINAR: PLAINTIFF S CLOSING ARGUMENT I. Introduction MAJ TRIAL SKILLS SEMINAR: PLAINTIFF S CLOSING ARGUMENT And God said: Let there be Satan, so people don t blame everything on me. And let there be lawyers, so people don t blame everything

More information

Medicaid Denied My Request for Services, Now What?

Medicaid Denied My Request for Services, Now What? Medicaid Denied My Request for Services, Now What? A Handbook on How to Appeal Medicaid Services Denial Kentucky Protection & Advocacy This handbook gives legal information about how to file a Kentucky

More information

Testimony of Dana Godfrey

Testimony of Dana Godfrey Testimony of Dana Godfrey DIRECT EXAMINATION 18 19 BY MR. CURTIS GLOVER: 20 Q. Dana, tell the jury what you do. 21 A. I'm a housewife and I also work with 22 my husband part-time now in electronics. 23

More information

PUBLIC HOUSING: THE GRIEVANCE PROCEDURE

PUBLIC HOUSING: THE GRIEVANCE PROCEDURE PUBLIC HOUSING: THE GRIEVANCE PROCEDURE IMPORTANT This brochure applies to tenants in public housing developments operated by the Hawaii Public Housing Authority ( HPHA ). This material is based upon work

More information

Ten Commandments Of Testifying Legal Question of the Week Vol. 1, Number 3 July 11, 2008

Ten Commandments Of Testifying Legal Question of the Week Vol. 1, Number 3 July 11, 2008 Ten Commandments Of Testifying Legal Question of the Week Vol. 1, Number 3 July 11, 2008 Brian Beasley Former Mean Ole Prosecutor and Current Gentlemanly Legal Adviser, HPPD Welcome to the Legal Question

More information

Improving Witness (and Attorney) Performance on Direct Examination

Improving Witness (and Attorney) Performance on Direct Examination Improving Witness (and Attorney) Performance on Direct Examination Bill Kanasky Jr., Ph.D. Introduction Cross-examination of defendant witnesses often represents the most stressful, vulnerable time of

More information

Case A Review: Checkpoint A Contents

Case A Review: Checkpoint A Contents June 2011 Case A Review: Checkpoint A Contents Patient Name: Jonathan Sandman Case Investigation #: 587291 Dear Investigators, Thank you for agreeing to take a look at this patient s file. After the initial

More information

Meeting someone with disabilities etiquette

Meeting someone with disabilities etiquette Meeting someone with disabilities etiquette Many people unsure how to go about meeting someone with a disability because they don t want to say or do the wrong thing. Here are a few tips to keep in mind

More information

of Cross Examination Expert Witnesses Irving Younger s Ten Commandments 6/9/2017

of Cross Examination Expert Witnesses Irving Younger s Ten Commandments 6/9/2017 Strategies and Tactics for Cross Examination of Expert Witnesses Jennifer V. Ruiz Hedrick Gardner Kincheloe & Garofalo, LLP Dan Morton Ennis, Baynard, Morton, Medlin & Brown, PA Irving Younger s Ten Commandments

More information

P.I.E.C.E.S. Dementia Care Series Approach September, 2011

P.I.E.C.E.S. Dementia Care Series Approach September, 2011 P.I.E.C.E.S. Dementia Care Series September, 2011 1 Objectives: The learner will be able to discuss: what is meant by approach strategies to use to facilitate positive interactions (approach) What would

More information

New York Law Journal. Friday, May 9, Trial Advocacy, Cross-Examination of Medical Doctors: Recurrent Themes

New York Law Journal. Friday, May 9, Trial Advocacy, Cross-Examination of Medical Doctors: Recurrent Themes New York Law Journal Friday, May 9, 2003 HEADLINE: BYLINE: Trial Advocacy, Cross-Examination of Medical Doctors: Recurrent Themes Ben B. Rubinowitz and Evan Torgan BODY: It goes without saying that the

More information

MALE LIBIDO- EBOOKLET

MALE LIBIDO- EBOOKLET MALE LIBIDO- EBOOKLET Hi there, Thank you for ordering this Native Remedies ebooklet! ebooklets are modified from consultations with real people and cover some of the most frequently dealt with problems

More information

CPI S TOP 10 DE-ESCALATION TIPS

CPI S TOP 10 DE-ESCALATION TIPS CPI S TOP 10 DE-ESCALATION TIPS CAN THESE TIPS HELP ME? Whether you work in education, healthcare, human services, business, or any field, you might deal with angry, hostile, or noncompliant behavior every

More information

Controlling Worries and Habits

Controlling Worries and Habits THINK GOOD FEEL GOOD Controlling Worries and Habits We often have obsessional thoughts that go round and round in our heads. Sometimes these thoughts keep happening and are about worrying things like germs,

More information

What is stress? Stress is an emotional/ bodily reaction to

What is stress? Stress is an emotional/ bodily reaction to The Basics What is stress? What are some causes of stress? Stress is an emotional/ bodily reaction to a physical, psychological or emotional demand We all display stress in different ways Some stress is

More information

Assertive Communication

Assertive Communication Assertive Communication Listed below are some of the key features of the three main communication styles: Passive Aggressive Assertive Apologetic You statements I statements Overly soft or tentative voice

More information

Client Care Counseling Critique Assignment Osteoporosis

Client Care Counseling Critique Assignment Osteoporosis Client Care Counseling Critique Assignment Osteoporosis 1. Describe the counselling approach or aspects of different approaches used by the counsellor. Would a different approach have been more appropriate

More information

Conflict Management & Problem Solving

Conflict Management & Problem Solving Conflict Management & Problem Solving Ground Rules S L O W down the conversation Put your thinking on the table, not your finished thought Stay open to influence be willing to move your stake Listen in

More information

Cross Examination. Edgar M. Elliott, IV CHRISTIAN & SMALL th Street North Suite 1800 Birmingham, AL 35203

Cross Examination. Edgar M. Elliott, IV CHRISTIAN & SMALL th Street North Suite 1800 Birmingham, AL 35203 Cross Examination Edgar M. Elliott, IV CHRISTIAN & SMALL 505-20 th Street North Suite 1800 Birmingham, AL 35203 Cross examination requires the greatest ingenuity; a habit of logical thought; clearness

More information

Tips When Meeting A Person Who Has A Disability

Tips When Meeting A Person Who Has A Disability Tips When Meeting A Person Who Has A Disability Many people find meeting someone with a disability to be an awkward experience because they are afraid they will say or do the wrong thing; perhaps you are

More information

Southern Safety Tri-Lateral Stop Work Authority/Intervention and Video Update

Southern Safety Tri-Lateral Stop Work Authority/Intervention and Video Update Southern Safety Tri-Lateral Stop Work Authority/Intervention and Video Update Intervention Human interaction is a vital part of an effective safety system Unsafe acts and conditions- most of the accidents

More information

Homework Tracking Notes

Homework Tracking Notes Homework Tracking Food & activity records online (myfitnesspal) Meditation practice days this week Food, activity & mood journal (paper) Specific food or eating behavior goal: Specific activity /fun goal:

More information

ADHD. What you need to know

ADHD. What you need to know ADHD What you need to know At Teva, we help to improve the health of 200 million people every day by providing innovative treatments and access to the world s largest medicine cabinet of generic and specialty

More information

Discussion Guide. Tell me about the person: What are they wearing? How old are they? What are they doing? How do the media portray it?

Discussion Guide. Tell me about the person: What are they wearing? How old are they? What are they doing? How do the media portray it? Discussion Guide If you do not have AV access, you can use this discussion guide instead of the PowerPoint Presentation. For a more complete, scripted discussion guide please use the talking points provided

More information

Choosing Life: Empowerment, Action, Results! CLEAR Menu Sessions. Substance Use Risk 5: Drugs, Alcohol, and HIV

Choosing Life: Empowerment, Action, Results! CLEAR Menu Sessions. Substance Use Risk 5: Drugs, Alcohol, and HIV Choosing Life: Empowerment, Action, Results! CLEAR Menu Sessions Substance Use Risk 5: This page intentionally left blank. Session Aims: (70 Minutes) To understand the health consequences of drugs and

More information

Coaching, a scientific method

Coaching, a scientific method Coaching, a scientific method ROSELYNE KATTAR I. What is coaching? II. What is The Scientific Method in coaching? What are the phases of this process? III. How does a coach help his client? This article

More information

Illinois Supreme Court. Language Access Policy

Illinois Supreme Court. Language Access Policy Illinois Supreme Court Language Access Policy Effective October 1, 2014 ILLINOIS SUPREME COURT LANGUAGE ACCESS POLICY I. PREAMBLE The Illinois Supreme Court recognizes that equal access to the courts is

More information

Get Unstuck How to Identify

Get Unstuck How to Identify 1 the Gaps That Are Keeping You from Get Unstuck How to Identify What You Want Skill #1: Identify where you re stuck. Skill #2: Unbundle with CPR. Content: A single instance of a problem. Pattern: A pattern

More information

The 6 Vital Keys to Turn Visualization Into Manifestation

The 6 Vital Keys to Turn Visualization Into Manifestation The 6 Vital Keys to Turn Visualization Into Manifestation Tom Nicoli, BCH, CI, CPC Master Visionary If you find something of value in this report, instead of passing on the PDF, would you be so kind as

More information

Thoughts on Living with Cancer. Healing and Dying. by Caren S. Fried, Ph.D.

Thoughts on Living with Cancer. Healing and Dying. by Caren S. Fried, Ph.D. Thoughts on Living with Cancer Healing and Dying by Caren S. Fried, Ph.D. My Personal Experience In 1994, I was told those fateful words: You have cancer. At that time, I was 35 years old, a biologist,

More information

Cancer and Relationships

Cancer and Relationships Cancer and Relationships Being given a diagnosis of cancer can be very emotionally difficult. It is very common for both you and the people around you to find this upsetting or hard to cope with. This

More information

a) From initial interview, what does the client want? g) Formulate a timetable for action List options to present to client.

a) From initial interview, what does the client want? g) Formulate a timetable for action List options to present to client. From: Legal Services Practice Manual: Skills 2017 Benchmark Institute CASE PLANNING GUIDE 1. IDENTIFY CLIENT OBJECTIVES a) From initial interview, what does the client want? b) Summarize facts c) Identify

More information

ADDITIONAL CASEWORK STRATEGIES

ADDITIONAL CASEWORK STRATEGIES ADDITIONAL CASEWORK STRATEGIES A. STRATEGIES TO EXPLORE MOTIVATION THE MIRACLE QUESTION The Miracle Question can be used to elicit clients goals and needs for his/her family. Asking this question begins

More information

PREVENTING WORKPLACE VIOLENCE PRESENTED BY THE SOLUTIONS GROUP

PREVENTING WORKPLACE VIOLENCE PRESENTED BY THE SOLUTIONS GROUP PREVENTING WORKPLACE VIOLENCE PRESENTED BY THE SOLUTIONS GROUP 20 WORKERS MURDERED EACH WEEK IN U.S. - SOURCE = NATIONAL INSTITUTE FOR OCCUPATIONAL SAFETY AND HEALTH HOW MANY NONFATAL WORKPLACE ASSAULTS?

More information

The Holistic Defense Toolkit

The Holistic Defense Toolkit The Holistic Defense Toolkit Table of Contents 1. Holistic Defense Defined 2. The Four Pillars of Holistic Defense 3. The Holistic Defense Office Self-Assessment Tool 4. Explanation of Services Offered

More information

Smoking and Quitting Assessment

Smoking and Quitting Assessment Smoking and Quitting Assessment A. Which of the following describes you? q I m not interested in trying to quit smoking. q I know I need to quit smoking, but I m not quite ready yet. q I m ready to quit

More information

Learning to use a sign language

Learning to use a sign language 85 Chapter 8 Learning to use a sign language It is easy for a young child to learn a complete sign language. A child will first begin to understand the signs that others use, especially for people and

More information

Coach on Call. Please give me a call if you have more questions about this or other topics.

Coach on Call. Please give me a call if you have more questions about this or other topics. Coach on Call It was great to talk with you. Thank you for your interest in. I hope you find this tip sheet helpful. Please give me a call if you have more questions about this or other topics. As your

More information

Mindfulness for living well with a LTC

Mindfulness for living well with a LTC Clinical Health Psychology Services Mindfulness for living well with a LTC A Patient Workbook Easy read version Developed by Clinical Health Psychology Services Aintree University Hospital NHS Foundation

More information

How to Work with the Patterns That Sustain Depression

How to Work with the Patterns That Sustain Depression How to Work with the Patterns That Sustain Depression Module 2.2 - Transcript - pg. 1 How to Work with the Patterns That Sustain Depression Two Powerful Skills to Reduce a Client s Depression Risk with

More information

Tip sheet. A quick guide to the dos and don ts of mental health care and inclusion. 1. Ask questions. Practical tips

Tip sheet. A quick guide to the dos and don ts of mental health care and inclusion. 1. Ask questions. Practical tips A quick guide to the dos and don ts of mental health care and inclusion Much of the rejection felt by those in church with mental health problems comes from accidental actions and words, delivered with

More information

Emotional Intelligence and NLP for better project people Lysa

Emotional Intelligence and NLP for better project people Lysa Emotional Intelligence and NLP for better project people Lysa Morrison @lysam8 Copyright 2015 Lysa Morrison Reasons projects fail Three of the most common causes of project failure according to the National

More information

Changes to your behaviour

Changes to your behaviour Life after stroke Changes to your behaviour Together we can conquer stroke Because there is so much to deal with after a stroke, it s normal for your behaviour to change in some way. In this booklet we

More information

Detective Work and Disputation

Detective Work and Disputation Module 7 Detective Work and Disputation Detective Work and Disputation 2 Thought Diary Example 3 Thought Diary 5 Module Summary 7 Page 1 : Detective Work and Disputation Previously, we established that

More information

SMS USA PHASE ONE SMS USA BULLETIN BOARD FOCUS GROUP: MODERATOR S GUIDE

SMS USA PHASE ONE SMS USA BULLETIN BOARD FOCUS GROUP: MODERATOR S GUIDE SMS USA PHASE ONE SMS USA BULLETIN BOARD FOCUS GROUP: MODERATOR S GUIDE DAY 1: GENERAL SMOKING QUESTIONS Welcome to our online discussion! My name is Lisa and I will be moderating the session over the

More information

The KEYHOLE Early Intervention Programme in Autism Spectrum Disorder. Booklet 4. Interaction. Facebook: /AutismNI

The KEYHOLE Early Intervention Programme in Autism Spectrum Disorder. Booklet 4. Interaction. Facebook: /AutismNI The KEYHOLE Early Intervention Programme in Autism Spectrum Disorder Booklet 4 Interaction Facebook: /AutismNI Twitter: @AutismNIPAPA THE KEYHOLE EARLY INTERVENTION PROGRAMME IN AUTISM SPECTRUM DISORDER

More information

Where Did They Go? Where Did They Go Continued 10/25/2018. Where Did They Go? Strategies for Engaging Clients in Behavioral Health Treatment

Where Did They Go? Where Did They Go Continued 10/25/2018. Where Did They Go? Strategies for Engaging Clients in Behavioral Health Treatment Wisconsin 14 th Annual Mental Health and Substance Use Recovery Conference Presents Where Did They Go? Strategies for Engaging Clients in Behavioral Health Treatment Presenter Mark Sanders, LCSW, CADC

More information

e Magnus Advantage Imagine... Imagine a case where you know the impact of human dynamics, in addition to the law and the issues...

e Magnus Advantage Imagine... Imagine a case where you know the impact of human dynamics, in addition to the law and the issues... e Magnus Advantage Imagine... Imagine a case where you know the impact of human dynamics, in addition to the law and the issues... Imagine a case where you understand the finder of fact, whether judge

More information

How to Work with the Patterns That Sustain Depression

How to Work with the Patterns That Sustain Depression How to Work with the Patterns That Sustain Depression Module 2.1 - Transcript - pg. 1 How to Work with the Patterns That Sustain Depression How to Break the Depression-Rigidity Loop with Lynn Lyons, LICSW;

More information

Be the GAME CHANGER.

Be the GAME CHANGER. Be the GAME CHANGER. DISCLAIMER Seminar materials and presentations are intended to provide you with guidance and insight with regard to the selected topics. However, your instructor is not an attorney;

More information

Taking Charge of Your Health. Lesson One: Building Health Skills

Taking Charge of Your Health. Lesson One: Building Health Skills Taking Charge of Your Health Lesson One: Building Health Skills Health Skills Health Skills- Specific tools and strategies to maintain, protect, and improve all aspects of your health. Also called life

More information

Cognitive Behavioral and Motivational Approaches to Chronic Pain. Joseph Merrill MD, MPH University of Washington October 14, 2017

Cognitive Behavioral and Motivational Approaches to Chronic Pain. Joseph Merrill MD, MPH University of Washington October 14, 2017 Cognitive Behavioral and Motivational Approaches to Chronic Pain Joseph Merrill MD, MPH University of Washington October 14, 2017 Motivational and Cognitive Behavioral Approaches Assessment basics Components

More information

Smile, You re Saving Lives

Smile, You re Saving Lives Smile, You re Saving Lives Lisa Starr, M.S. ASPCA Community Initiatives 1 Jennifer Dragotta, MS Ed ASPCA Community Initiatives 2 3 Your stories True or False?? When I took this job I said to myself, Gee,

More information

How to Conduct an Unemployment Benefits Hearing

How to Conduct an Unemployment Benefits Hearing How to Conduct an Unemployment Benefits Hearing Qualifications for receiving Unemployment Benefits Good Morning my name is Dorothy Hervey and I am a paralegal with Colorado Legal Services and I will talk

More information

How to Manage Seemingly Contradictory Facet Results on the MBTI Step II Assessment

How to Manage Seemingly Contradictory Facet Results on the MBTI Step II Assessment How to Manage Seemingly Contradictory Facet Results on the MBTI Step II Assessment CONTENTS 3 Introduction 5 Extraversion with Intimate and Expressive 8 Introversion with Expressive and Receiving 11 Sensing

More information

Session 7: Introduction to Pleasant Events and your Mood

Session 7: Introduction to Pleasant Events and your Mood Session 7: Introduction to Pleasant Events and your Mood Session Plan 1. Review of Planning for the Future 2. How Events Affect Your Mood 3. How to Identify Pleasant Events 4. Creating a List of Pleasant

More information

Officer-Involved Shooting Investigation. Things to think about ahead of time

Officer-Involved Shooting Investigation. Things to think about ahead of time Officer-Involved Shooting Investigation { Things to think about ahead of time Prepare and Train No OIS should take an agency or its members by surprise. Establish sound policy and guidance for agency members

More information

How to empower your child against underage drinking

How to empower your child against underage drinking How to empower your child against underage drinking There is a high chance that your teenage child has or will have an encounter with alcohol either through experimenting or through someone else s drinking.

More information

Vaccine Hesitancy & Update. Learning Objectives. Case Scenario 10/15/2014

Vaccine Hesitancy & Update. Learning Objectives. Case Scenario 10/15/2014 Vaccine Hesitancy & Update Constructing effective communication strategies about vaccines to parents and teens. Angela Myers MD, MPH Associate Professor of Pediatrics Children s Mercy Kansas City UMKC

More information

Is all stress bad? If not, how can I know the difference? How is stress weightrelated? Can anything be done about stress?

Is all stress bad? If not, how can I know the difference? How is stress weightrelated? Can anything be done about stress? The Impact of Stress on Weight Stress has been big business for quite some time now. Main steam media outlets like talk shows, special news reports, books, and magazines never seem to run out of stress-related

More information