Principles for Equitable Civic Engagement

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1 Principles for Equitable Civic Engagement Exploring Rapport Techniques for Building Equitable and Inclusive Community Relationships Kip Holley, Research Associate: Kirwan Institute Forum May 15 th, 2018 The Kirwan Institute

2 ABOUT THE KIRWAN INSTITUTE We work to create a just and inclusive society where ALL people and communities have the opportunity to succeed. Educate Engage Inspire

3 Environment/Ecosystem Model Socioeconomic Conditions Settings Practices Principles

4 Challenges to Diverse Engagement Structures Perceptions Power 3Challenges To Equitable and Inclusive Engagement 4

5 Principles of Inclusive and Equitable Civic Engagement Principles point us towards the questions that guide us toward equitable engagement 5

6 Rapport and Relationships Having close and harmonious relationships with other people or groups. Characterized by understand each other's feelings or ideas, and communicate smoothly. 6

7 Rapport and Relationships Without rapport between the counselor and client, the probability that any change will occur is low. -Ivey & Matthews, A Meta-Model for Structuring the Clinical Interview Rapport and the development of empathy lead to improved communication and gradually to movement toward tension reduction. -Jeffrey K. Messing, Mediation: An Intervention Strategy for Counselors 7

8 Rapport and Relationships ü Counseling ü Health Care ü Workplace Relationships ü Personal Relationships ü Marketing and Sales ü Community Policing 8

9 Rapport and the Principles of Inclusive and Equitable Civic Engagement Embracing Diverse Gifts Adaptability to Community Change Realizing the Role of Race, Power, and Injustice Rapport Building Techniques Honoring Protest and Embracing Dissent Inviting and Listening Building Trust Through Commitment 9

10 Embracing the Gifts of Diversity Using Bridging Social Capital to Increase Meaningful Engagement Understanding That Communities Are Not Monolithic Valuing All Scales of Civic Engagement Recognizing the Many Types of Community Leadership Appreciative Inquiry Questions about characteristics of success Questions about personal skills and abilities Wishes for the future Statements of Affirmation I appreciate that you are willing to join us today. You handled yourself really well in that situation. That s a good suggestion. 10

11 Recognizing Race, Power, and Injustice Recognizing the Historical Inequities in Our Communities Awareness of Racial Bias in Community Dialogue Awareness of Structural Power Imbalances Understanding that Power Sharing Involves Conflict Reflecting Responses It sounds like you re feeling Eliciting Perspective Can you tell me more about Feelings Ideas Expectations 11

12 Recognizing Race, Power, and Injustice Recognizing the Historical Inequities in Our Communities Awareness of Racial Bias in Community Dialogue Awareness of Structural Power Imbalances Understanding that Power Sharing Involves Conflict Ethnographic Interviewing Grand Tour Questions: Can you explain a typical day in the community in your own words? Example Questions: Can you give me an example of what you mean when you say no one listens? Experience Questions: Can you tell me about some experiences you ve had with meetings like this before? Direct Language Questions What do you typically call this type of situation? 12

13 Hospitality: Invitation & Listening Bold and Courageous Hospitality Listening with Intention Engaging through Frames of Opportunity Fostering A Sense of Belongingness Basic Counseling Skills Attending Behaviors Furthering Responses Reflections Clarifications Paraphrase Open-Ended Questions Summarizing 13

14 Micro-aggressions and Attending Behaviors Even if you re not aware of your own biases, they may manifest toward others as forms of micro-aggressions. Less Smiling More Speech Errors Less Visual Contact More Speech Hesitations Less Speaking Time More Blinking

15 Micro-aggressions and Attending Behaviors Attending Behaviors Eye Contact: Make the eye contact natural (no staring) Posture: Lean in, open posture Gestures: Don t be afraid to shift legs, hands, etc. Facial Expressions: Let your face do the talking 15

16 Trust-Building & Commitment Making and Keeping Promises Building Trust Through Empowerment Mutual Accountability is Vital to Community Engagement Negotiating the Agenda Shifting the power What are the most important topics to discuss today? Temperature Taking Questions How comfortable is everyone with the direction the conversation is taking right now? 16

17 Honoring Dissent and Embracing Protest Difficult Conversations Must Be Embraced Holding the Tension of Different Perspectives Protest as a Valid Expression of Civic Voice Leaning into the no with gentleness and curiosity Ask Evocative Questions Why would you want/not to make this change? (Desire) Given the resources at hand, how might you go about it differently? (Ability) What are the best reasons to proceed differently? (Reasons) How important to take this new direction? (Need) What do you think you re prepared to do right now? (Commitment) 17

18 Adaptability to Change Flexibility and Openness to Change Changes in Civic Power Demand Extra Attention Change is a Challenging Journey Embracing Uncomfortability As a Group Share about uncertainties Explore meanings of buzz words or emotionally charged terms Reflect on assumptions Expand range of experiences 18

19 Possible Strategies Technique combinations for special circumstances Using rapport techniques in conjunction with structural changes for equity Use for self-reflection for recognizing biases 19

20 Outstanding Questions Appropriate uses/venues Consequences (promises) Challenges with training How to deploy techniques strategically Current best practices from campus and community 20

21 Thank You & Questions Kip Holley, Research Associate: Kirwan Institute: 21

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