Reliability. Scale: Empathy
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- Rosalind Nash
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1 /VARIABLES=Empathy1 Empathy2 Empathy3 Empathy4 /STATISTICS=DESCRIPTIVE SCALE Reliability Notes Output Created Comments Input Missing Value Handling Syntax Resources Scale: Empathy Data Active Dataset Filter Weight Split File N of Rows in Working Data File Matrix Input Definition of Missing Cases Used Processor Time Elapsed Time 28-SEP :17:42 C: \Users\clow\Documents\Textbooks\ Marketing Research 2e\Data Files\Chapter10LakesidePretestData.sav DataSet1 91 User-defined missing values are treated as missing. Statistics are based on all cases with valid data for all variables in the procedure. /VARIABLES=Empathy1 Empathy2 Empathy3 Empathy4 /STATISTICS=DESCRIPTIVE SCALE 00:00: :00:00.00 Page 1
2 Case Processing Summary N % Cases Valid Excluded a 0.0 a. Listwise deletion based on all variables in the procedure. Reliability Statistics Alpha N of Items Item Statistics Mean Std. Deviation N Individual attention Understand specific needs Personal attention Convenient hours Item- Statistics Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item- Correlation Alpha if Item Deleted Individual attention Understand specific needs Personal attention Convenient hours Scale Statistics Mean Variance Std. Deviation N of Items /VARIABLES=Empathy1 Empathy2 Empathy3 /STATISTICS=DESCRIPTIVE SCALE Page 2
3 Reliability Output Created Comments Input Missing Value Handling Syntax Resources Scale: Empathy Data Active Dataset Filter Weight Split File Notes N of Rows in Working Data File Matrix Input Definition of Missing Cases Used Processor Time Elapsed Time 28-SEP :17:55 C: \Users\clow\Documents\Textbooks\ Marketing Research 2e\Data Files\Chapter10LakesidePretestData.sav DataSet1 91 User-defined missing values are treated as missing. Statistics are based on all cases with valid data for all variables in the procedure. /VARIABLES=Empathy1 Empathy2 Empathy3 /STATISTICS=DESCRIPTIVE SCALE Case Processing Summary N % Cases Valid Excluded a 0.0 a. Listwise deletion based on all variables in the procedure. Page 3
4 Reliability Statistics Alpha N of Items Item Statistics Individual attention Understand specific needs Personal attention Mean Std. Deviation N Item- Statistics Individual attention Understand specific needs Personal attention Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item- Correlation Alpha if Item Deleted Scale Statistics Mean Variance Std. Deviation N of Items /VARIABLES=Tangible1 Tangible2 Tangible3 Tangible4 /STATISTICS=DESCRIPTIVE SCALE Reliability Page 4
5 Output Created Comments Input Missing Value Handling Syntax Resources Scale: Empathy Data Active Dataset Filter Weight Split File Notes N of Rows in Working Data File Matrix Input Definition of Missing Cases Used Processor Time Elapsed Time 28-SEP :18:32 C: \Users\clow\Documents\Textbooks\ Marketing Research 2e\Data Files\Chapter10LakesidePretestData.sav DataSet1 91 User-defined missing values are treated as missing. Statistics are based on all cases with valid data for all variables in the procedure. /VARIABLES=Tangible1 Tangible2 Tangible3 Tangible4 /STATISTICS=DESCRIPTIVE SCALE 00:00:00.01 Case Processing Summary N % Cases Valid Excluded a 0.0 a. Listwise deletion based on all variables in the procedure. Reliability Statistics Alpha N of Items Page 5
6 Item Statistics Facility visually appealing Employees well dressed and neat Tables and place settings visually appealing Exterior appearance attrative and appealing Mean Std. Deviation N Item- Statistics Facility visually appealing Employees well dressed and neat Tables and place settings visually appealing Exterior appearance attrative and appealing Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item- Correlation Alpha if Item Deleted Scale Statistics Mean Variance Std. Deviation N of Items /VARIABLES=Reliability1 Reliability2 Reliability3 Reliability4 /STATISTICS=DESCRIPTIVE SCALE Reliability Page 6
7 Output Created Comments Input Missing Value Handling Syntax Resources Scale: Empathy Data Active Dataset Filter Weight Split File Notes N of Rows in Working Data File Matrix Input Definition of Missing Cases Used Processor Time Elapsed Time 28-SEP :19:57 C: \Users\clow\Documents\Textbooks\ Marketing Research 2e\Data Files\Chapter10LakesidePretestData.sav DataSet1 91 User-defined missing values are treated as missing. Statistics are based on all cases with valid data for all variables in the procedure. /VARIABLES=Reliability1 Reliability2 Reliability3 Reliability4 /STATISTICS=DESCRIPTIVE SCALE Case Processing Summary N % Cases Valid Excluded a 0.0 a. Listwise deletion based on all variables in the procedure. Reliability Statistics Alpha N of Items Page 7
8 Item Statistics Order right first time Error-free customer service Food ready when it is promised When problem, interest in correcting it Mean Std. Deviation N Item- Statistics Order right first time Error-free customer service Food ready when it is promised When problem, interest in correcting it Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item- Correlation Alpha if Item Deleted Scale Statistics Mean Variance Std. Deviation N of Items Page 8
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