A Primer for New Managers: Respect, Trust, and Accountability

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1 : Respect, Trust, and Accountability Ann Phillips Senior Consulting Partner The Ken Blanchard Companies Legal Notice: These slides are being provided to support your participation in the online seminar which took place on September 22, 2011, and represent the proprietary intellectual property of The Ken Blanchard Companies. They are protected under international copyright law and cannot be resold, rented, loaned, or circulated to any third party. Additionally, they may not be duplicated or reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise without the expressed written consent of The Ken Blanchard Companies.

2 Agenda Characteristics and Skills Building Trust Partnering for Performance Q & A

3 Whose Your Best Boss? When you needed help, he d help. Hank Bagelmann When you needed a confidence boost, he had words of encouragement. When you needed someone to talk to, he d listen. When you knew what you were doing, he d let you take the lead.

4 Poll: What did your best boss do with you? a. Believed in me b. Challenged me c. Listened to me d. Expected more from me e. Truly cared about me f. Gave me stretch targets g. Took the time to talk to me h. Let me make mistakes

5 Some of the most dangerous words a leader can use, if it were me, this is what I would do.

6 Leadership is an influence process. It s working with others to accomplish their goals and the goals of the organization.

7 Leadership Style is a pattern of behaviors you use with others, over time, as perceived by them.

8 People will live up or down to your expectations. Hold them, and yourself, to high levels of personal and professional accountability

9 Moving from Individual Contributor to Individual Contributor AND Manager Characteristics: 1. Ethics/Integrity 2. Diplomacy 3. Authenticity 4. Caring 5. Service Mindedness Skills: 1. Goal Setting 2. Showing and telling how 3. Communication: Talking and Listening 4. Analytical/Critical Thinking 5. Decision Making

10 Ethics/Integrity DWYSYWD: Do what you say you will do.

11 Diplomacy dealing with the realities of influencing others

12 Authenticity being your true self 12

13 Caring having genuine concern for the well-being of others

14 Do you want the opportunity to be great? Do you have a plan to make that happen?

15 Do you want the opportunity to be great? Do you have a plan to make that happen? Service Mindedness

16 Service Mindedness Everyone can be great, because everyone can serve. Dr. Martin Luther King, Jr.

17 Goal Setting SMART Specific and measurable Motivating Attainable Relevant Time and trackable

18 Showing and telling how teach them to fish. 18

19 Communication Talking and Listening 19

20 Analytical/Critical Thinking 20

21 Decision Making 21

22 Focus on results and people 22

23 Poll: Which of these is most important to build trust? a. Demonstrating Competence b. Acting with Integrity c. Caring about Others d. Maintaining Reliability

24 Trust The four challenges every leader faces Caring about Others Acting with Integrity Trust Maintaining Reliability Demonstrating Competence

25 Getting the Best from People Set them up to win Show you mean them no harm Keep their best interest in mind How? Meet their needs.

26 Partnering for Performance Reaching agreements with people about their level of competence and commitment on a goal or a task and the leadership behaviors needed to help them achieve those goals.

27 Planning Partnering for Performance Matching Describe the task Diagnose development level Agree on leadership style Providing Work Direction Set SMART Goals Develop action plans Set schedule for checking progress Express confidence

28 Coaching Partnering for Performance Day-to-Day Coaching MBWA Management By Walking Around (literally or figuratively/virtually) Checking Progress Re-visit goal Assess performance progress Review action plan Review schedule for checking progress Express confidence

29 Questions & Answers Ann Phillips Senior Consulting Partner The Ken Blanchard Companies David Witt Program Director The Ken Blanchard Companies

30 Thank You To learn more about how The Ken Blanchard Companies can help you improve skill development in your organization, please visit: Contact us at: or Continue the conversation at

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