Emotional Intelligence Essentials. Sue Langley

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1 Emotional Intelligence Essentials Sue Langley

2 Tips for the Webinar Tweeting? Please use #TIwebinars Citrix Tech Support (800)

3 Welcome For More Info / To Register / To Access Archive: Search Webinars or On Demand at TrainingIndustry.com Tweeting? Please use #TIwebinars Citrix Tech Support (800)

4 Today s Speaker Sue Langley CEO and Founder, The Langley Group

5 Introduction Why emotional intelligence matters more than ever in today s complex environments The MSCEIT framework for perceiving, understanding, using and managing emotions How to read micro-expressions and pick up emotional cues The universal triggers of emotions, how and why they escalate Tools to predict, measure and develop emotional intelligence.

6 Overview

7 Basic emotion theory Emotions contain data Ironically, the feeling that something is real, true, and right comes not from the reasonable neocortex, it comes from evolutionarily older emotion centers of the limbic cortex. - Paul MacLean, Neuroanatomist

8 Basic emotion theory The Adaptive View of Emotions 1. Occurs due to a change in the environment 2. Occurs automatically and quickly 3. Emotions influence attention and thought 4. Motivates certain behavior 5. Serves an adaptive function..change in the environment You realise you have been speeding, possibly endangering the lives of others. Emotion occurs automatically and quickly and influences..attention and thought. SLOW DOWN! Motivates certain behavior

9 Impact of training Possible Outcomes: Greater satisfaction Problem resolution Social behaviour Improved influence and communication More accurate identification Emotional understanding Management strategies Better coaching skills

10 EI and Leadership Transformational leadership and emotional intelligence are related. The ability to be aware of our and others emotions, manage them intelligently, be sufficiently self- motivated and empathetic contribute to a transformational leadership style. The implications of these findings are that it is possible to create El roadmaps for guided intervention to enhance TL. Mathew, M; Gupta, K S. (2015)

11 EI and Mental Health EI intuitively offers a window into mental health, since the ability of individuals to recognize, use, and understand their own emotional states or emotional problems is considered an important indicator of healthy mental functioning (Downey et al., 2008). Emotionally intelligent people can cope better with life s challenges and environmental demands, and control their own emotions more effectively, contributing to good psychological and physical health. Individuals with high levels of emotions communication abilities should be able to give and receive emotional support more effectively than those with low levels of emotions communication abilities (Bodie & Burleson, 2008)

12 Current research Dept of Defence Advisors in Afganistan Military success and EI

13 Research IQ Personality EI Other 22% 15% 25% 38%

14 Background Daniel Goleman, wrote the book Emotional Intelligence based loosely on Peter and Jack s 1990 paper. He went somewhat beyond their original meaning and included several other components: knowing one s emotions managing emotions motivating oneself recognising emotions in others handling relationships Mayer and Salovey defined EI as: The ability to monitor one's own and others' feelings and emotions, to discriminate among them, and to use this information to guide one's thinking and action. (1990) This is where two different models of Emotional Intelligence emerged: Ability Based Model (Mayer and Salovey) Trait Based or Mixed Model (Goleman, Bar-On, etc.)

15 Introduction

16 MSC Model

17 Research The M-S-C model constitutes the most workable contemporary definition of emotional intelligence. and will be the focus of research on EI for some time (Zeidner et al 2004) The Mayer and Salovey definition of Emotional Intelligence is the recognized standard for scholarly discourse... Scholars who wish to contribute to the mainstream literature on emotional intelligence need to be absolutely clear on this point. (Jordan, Ashkanasy & Hartel; 2003).

18 Emotional blueprint What emotions are you, and others, experiencing? How are these emotions directing and influencing thinking? 4. How do you manage your emotions and others emotions? 3. What caused these emotions? How might these emotions change?

19 Perceiving Emotions The ability to correctly identify how yourself and others are feeling Emotion contains information about ourselves, other people and the world around us. Emotions are a form of data. We need to pay attention to emotions and be accurate in identifying how we and others feel.

20 Micro-expressions

21 Display rules 53% Micro-expression vs display rules? 19% How do they play out in different cultures? ANGER JOY National? Organisational? Barsade, 2001

22 Using emotions The ability to create emotions and integrate your feelings into the way you think Our emotions influence both what we think about and how we think. If you are in a positive mood you will see things differently than if you are in a negative mood.

23 Understanding emotions The ability to understand the causes and complexity of emotions Figuring out why we feel a certain way and how these feelings change over time. If you understand emotions, you can predict how an idea will be taken, how others might react to you, etc

24 Triggers Happiness Gain something of value; things work out Anger Blocked from getting something; something / someone is getting in my way Sadness Lose something of value Fear Possible threat; physical or psychological Surprise Something unexpected is happening Disgust Rules are violated; something / someone is offensive to me

25 Intensity progress IRRITATION FURIOUS ANGER FRUSTRATION ANNOYANCE MAD ENRAGED UPSET

26 Intensity progress PLEASED AMUSED HAPPY JOYOUS POSITIVE ECSTATIC CALM CONTENT

27 Managing emotions The ability to figure out strategies that use your emotions to help you achieve a goal Emotions contain data and information, it is important to stay open to this information and use it to help make good decisions. It may not always be good sense to go with a current feeling, better to return to it later. If we permanently suppress a feeling we will ignore critical information.

28 Measuring EI Ability based EI as a set of abilities Similar premise to IQ ie. MSCEIT Trait based EI as a set of traits Link to social / emotional ie. Bar-On EQ-I Competency based EI as a set of competencies Learned capability levels ie. ECI Behaviour based EI as a set of skills Demonstration of behaviour ie. Genos

29 Measuring EI Self Rated EI vs EI Ability Test (MSCEIT) Self Rated IQ vs IQ Test

30 Measuring EI Self-Report Athletic ability 360 Athletic ability Performance Athletic ability

31 MSCEIT accreditation Dates: Wednesday 17 Friday 19 August 2016 Location: Cliftons, Collins Street, Melbourne OR Internal at a place near you! MSCEIT Personal Development Report Sally Sample Developed by Sue Langley T: W: E: contact@langleygroup.com.au ABN MSCEIT is developed by Jack Mayer, Peter Salovey and David Caruso published and distributed by MHS, Toronto

32 Questions?

33 Upcoming Webinars December 10 - Is Your Sales Leadership Part of the Problem or Part of the Solution? December 15 - Helping Mid-level Leaders Navigate a Rock and a Hard Place December 17 - A Look Ahead: Learning Trends for 2016 For More Info/To Register/To Access Archive: Choose the Webinar tab at TrainingIndustry.com.

34 More Ways to Get Involved Become a CPTM Feb 8-11 Virtual Session Feb Orlando, FL March Dallas, TX

35 Thank you for joining us! On behalf of TrainingIndustry.com, thanks to: Today s Speaker: Sue Langley Today s Sponsor: MHS Questions or Comments? Please contact Lea #TIwebinars

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