Turnarounds in Business and Life

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1 Turnarounds in Business and Life Challenge and joy of continuous change Dr. Christine Burhenn HBA Europe, Basel, March 9, 2010

2 Spirals: organizing forces in life The spiral is the sign of the eternal, creative, organizing force or principle at work in the universe - and especially of the ongoing creation of consciousness. It is a divine mark on nature, seems to be integral to physical growth, and it is the symbolic pattern of human spiritual growth.

3 Turnarounds in Business Nothing can be achieved without confidence

4 Turnarounds in Business Great management challenge Great chance you can make a real difference Risky- you go into the unknown, out of your comfort zone Adventure- you need a lot of confidence in yourself and trust in your people Believe that you can make it! Implement with passion! Persistence

5 Navigation through change

6 Leading change Key success factors (1) Define clear vision, strategy, values, leadership standards Use emotional context of vision and values (e.g. symbols) Consequent focus, keep the bird perspective during turbulences Integrity- walk the talk

7 Leading change Key success factors (2) Transparent and consistent communication (+ and -) Stay present and visible throughout change Seek for continuous feedback, speak with all levels in the organization, Balance soft and hard factors right from the start! Soft factors: Communication, leadership, culture the catalysors for change Hard factors: Strategy, goals, structure/key business processes the navigators for change

8 Change Communication Key success factors Regular information events about performance (+ and -) Transparent and consistent communication of vision, values, strategy and goals throughout the organization (top down communication) Build platforms to exchange thoughts with all levels Actively seek feedback (bottom up communication) Transform feedback into actions and communicate results

9 Change Culture Key success factors Develop your value system and live it Trust, transparency, fairness, openness, respect of the individual Risk taking and failure tolerance Feedback and critique are welcome Give context for employees Which instrument do I play? Which symphony are we playing?

10 Leading change Organizations don t change, people do The success of a project ultimately lies with each employee doing their work differently Managing the people dimension is key to success Leadership If your actions inspire others to dream more, learn more, do more and become more, you are a leader. John Quincy Adams, 6th U.S. president

11 Leadership study 2009 Facts: 5% women in management teams 3 female CEO s Source: Guido Schilling & Partner Executive Search; 100 biggest Swiss SMI companies

12 Turnarounds in Life You need to change often if you want to stay constantly happy Konfuzius

13 Turnarounds in life Partnership: the law of resonance 360 feedback and mirror

14 Turnaround your view A question of perspective Regard the things from another perspective as you did before that means to start a new life Marc Aurel We cannot control what all is happening in our life - but we always have the choice in what attitude we manage the challenges

15 Turnarounds in Life

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