Emotional Intelligence and Effective Communication

Size: px

Start display at page:

Download "Emotional Intelligence and Effective Communication"

Mervyn Cook
6 years ago
Views:

1 Emotional Intelligence and Effective Communication Learn how managing yourself and motivating others can take you to the top of your profession Cath Hill, Group Director, CIPS

2 The Profession Comes of Age Procurement at the heart of business RAISE YOUR GAME Influence business leaders to demonstrate that P&SM gives a real competitive advantage RAISE YOUR VOICE Licensing the Profession

3 Raise Your Game 60M

4 Raise Your Voice RAISE YOUR VOICE

5 It s Good News 72% (2017) 50% (2016) Procurement at the heart of business

6 Cath s 4 Big Cs C SUITE

7 Make use of the Cs Procurement at the heart of business

8 5 Top Tips Establish your credibility Be a trusted adviser Lean from colleagues Understand business goals Lead from the front

9 Different preferred communication styles Numbers, Data Inspirational Vision Logic Story, Example Promises Humour Empathy Seven Languages Source: Emotional Business by Ravi Rao MD, PhD, MEd

10 What is a Leader? Purpose Determination Charisma EI

Benefits of Strong EI 90% of top performers are high in EI Managers trained in EI deliver twice the profit EI is a top predictor of high potential 67% of

11 Benefits of Strong EI 90% of top performers are high in EI Managers trained in EI deliver twice the profit EI is a top predictor of high potential 67% of competencies essential to effective leadership performance are EI related The quality of an organisation s leadership has a direct impact on long term growth and success

12 What is EI Emotional intelligence is the capacity of individuals to recognize their own, and other people's emotions, to discriminate between different feelings and label them appropriately, and to use emotional information to guide thinking and behaviour.

13 EI must have, not nice to have

14 EI what is it not? Personality Brand IQ

15 EI so what is it? Personality IQ Ability to recognise and understand emotions Likeability Factor Source: Emotional Intelligence 2.0 by Travis Bradberry & Jean Greaves

16 Benefits of EI training: to you Earn more Successful leader Better relationships Source: Emotional Intelligence 2.0 by Travis Bradberry & Jean Greaves

17 to your organisation Attract and retain better staff Collaborative workforce Improved financial performance Adaptable staff Happier workplace Source: Emotional Intelligence 2.0 by Travis Bradberry & Jean Greaves

18 EI: the four main skills Self Awareness Self Management Social Awareness Relationship Management Source: Emotional Intelligence 2.0 by Travis Bradberry & Jean Greaves

19 EI: the four main skills Self Awareness Good: open, authentic, trusted Bad: defensive, aggressive, stressed Social Awareness Good: adaptable, respectful, sincere Bad: impatient, inflexible, unsociable Self Management Good: patient, understanding, professional Bad: panic, emotional, reactive Relationship Management Good: dependable, compassionate, empathetic Bad: opinionated, unapproachable, demotivating Source: Emotional Intelligence 2.0 by Travis Bradberry & Jean Greaves

20 How do we change? Practice Practice Practice Source: Emotional Intelligence 2.0 by Travis Bradberry & Jean Greaves

21 10 Ways to increase your EI Be genuine Be confident Ask thoughtful questions Be open minded and don t pass judgement Don t seek attention Be consistent Use positive body language Greet people by name Have fun Smile! Source: Emotional Intelligence 2.0 by Travis Bradberry & Jean Greaves

22 Can You Identify Your Personality Type?

com/emotional intelligence/ Some additional reading:

23 If you want to know how you score take the CIPS/JCA EI test intelligence/ Some additional reading: Emotional Intelligence 2.0 by Travis Bradberry & Jean Greaves Emotional Business by Ravi Rao MD, PhD, MEd

24 Thank you Cath Hill Group Director, CIPS

Using applied EI to enable effective procurement

Using applied EI to enable effective procurement Peter Clarke, Senior Consultant/ Product Consulting Manager peter.clarke@ @peter_jca Who are JCA Global? Passion We are a team of highly experienced Business