Creating Resilient Workplaces

Transcription

1 Creating Resilient Workplaces Mental Health Kansas City May 4, 2017 SPANGLER ASSOCIATES, INC: Nancy Spangler, PhD, OTR/L Haley Akin

2 SPANGLER ASSOCIATES, INC: Consulting, executive coaching, and leadership development Strategies for individual and organizational health and high performance Thriving people and workplaces!

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6 1 in 5 People EXPERIENCES MENTAL ILLNESS EACH YEAR

7 1 in 10 HAS A SUBSTANCE USE DISORDER EACH YEAR

8 STRESS = The nonspecific response of the body to any demand made on it. (Selye, 1956) Distress = negative emotional state due to harmful stimuli or excessive demand Eustress = euphoric effect of positive adaptation to demands or challenges 8

9 Stress Response = multisystem response to a demand, threat, or perceived challenge Brain s limbic system and cortex set off the hypothalamic-pituitaryadrenal (HPA) axis response to prepare the individual to: -Fight -Flight -Freeze 9

10 Unmanaged Stress May Contribute to Other Health Problems: Sleep disturbance May trigger depression, anxiety, and/or substance abuse Often co-occurs with physical conditions: Chronic pain, Cardiovascular disease, Diabetes Autoimmune disorders Cancer

11 Distress is costly: Emotional fatigue and poor impulse control Eat, drink, and/or smoke too much Difficulty focusing, making decisions, managing life tasks 120,000 deaths and nearly $190 billion in health care costs each year (Goh, Pfeffer & Zenios, 2015)

12 Medical Mental health/substance abuse Pharmacy Disability Presenteeism and lost productivity Absenteeism Overtime to cover sick-day absences Unrealized output Overstaffing Temporary workers Stress on team members Recruitment Hiring costs Retraining Hidden Costs of Mental Health Conditions

13 Stress isn t all bad: Distress = negative emotional state due to harmful stimuli or excessive demand Eustress = euphoric effect of positive adaptation to demands or challenges 13

14 Stress Can Stimulate Growth and Resilience: Stress Adaptation Growth Dynamic (Kim, Y.J., 2005)

15 Resilience Realistic hope & optimism Emotion expression & regulation Meaning/purpose/values Reliance on self & others Problem solving/goals Replenishment 15

16 Because there are systemic factors, we need multiple skillsets...

17 Changing our thoughts: Reflexive brain Automatic thoughts and actions Distorted, self-defeating thoughts (e.g., I really messed that up. I m such a loser. Life sucks. ) Reflective brain Intentional re-framing Toxic selfie Change to rational thoughts (e.g., That wasn t my best, but I can work at it. )

18 Goal Setting and Self-mastery: Acute stress has negative effects on brain circuits related to self-control, but developing greater self-control and a sense of selfmastery may have the opposite effect, helping us better manage stressors and be more adaptive and persistent. Some keys: Use signature strengths; identify obstacles Progressive goal setting skills and If- Then contingencies Savoring achievement helps develop brain s feel good circuits. (Bhanji, Kim, & Delgado, 2016).

19 What Interferes with Goals???? HABITS the way our brain works... System 1 System 2 Automatic Conscious Reflexive Reflective Fast Slow Intuitive Rational Spontaneous Intentional (Kahneman; Gazzaniga; Lieberman)

20 To be more reflective, become more aware: Mindfulness = Paying attention on purpose, in the present moment, and nonjudgmentally, to the unfolding of experience moment to moment. Notice and let go of feelings, thoughts, and bodily sensations through mindfulness meditation Apply to daily life situations (Jon Kabat-Zinn, founder of Mindfulness-Based Stress Reduction, University of Massachusetts Medical School

21 Gratitude Interventions: Keep a journal of three things each day for which you are. Think about the reasons for each. Write a letter to three people you are grateful for and describe why. Read it to them. Helps to broaden and build positive thinking schemas, emotions, and relationships. (Wood, Frohe, & Gheraghty, 2010.)

22 PARTNERSHIP FOR WORKPLACE MENTAL HEALTH: FREE EMPLOYER RESOURCES Network of 10,000 companies Make the business case Calculators, literature reviews Practical employer guides Working Well Toolkit ]] Mental Health Parity and Addiction Equity Act Share best practices Employer features in Mental Health Works Searchable database of 70 employers representing nearly 3M employees 2017 American Psychiatric Association Foundation. All rights reserved.

23 WORKSITE EDUCATION ICU INITIATIVE Developed by DuPont, donated to Partnership to make it available to others. Video-based program teaches employees to identify warning signs of emotional distress, respond and refer. RIGHT DIRECTION DEPRESSION INITIATIVE Website and turnkey materials raise awareness and increase help-seeking behaviors. Ready to use posters, articles, PPT decks 2017 APA Foundation. All rights reserved.

24 EMPLOYER CASE EXAMPLES: APA Foundation. All rights reserved.

25 Creating Resilient Workplaces

26 HALEY AKIN, B.S. Health Promotion Senior Well-being Specialist

27 GARMIN HISTORY

28 Culture eats strategy for reakfast. - Peter Drucker, management guru

29 For the Health of It! /24-12/4

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31 Goals: Determine culturally what is understood Find a common language Create acceptance and understanding Help ourselves and others

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35 Presentations: Mental Health in America Think Yourself Calm Would It Be Ok With You If Life Got Easier? Building Personal Resiliency Maximizing Your Strengths The Art of Happiness Depression Helping Yourself & Others Putting the Happy Back Into the Holidays EAP/Community Resources/Experts/Counselors

36 Associate Survey 39% struggle with sleep 53% feel down, depressed or hopeless 59% have little interest or pleasure in doing things 8% had thoughts they would be better off dead or hurting themselves 39% feel bad about themselves, like a failure or that they have let others down

37 Associate Feedback Thank you for sending me the Workbook all the way in Oregon. Also, thank you for putting together the Adventures In Resilience as well as all of the other health initiatives. I really appreciate Garmin s focus on associate health in all dimensions. Just one of the many things that makes Garmin a great place to work! I wanted to thank you for all of your advice and suggestions for developing resiliency through this program. It has come in really handy and helped me get through some challenges without as many up and down extremes through the holiday season. The Resilience program was amazing. It was information I never knew I needed so much and am so grateful for the opportunity to attend so many informative sessions.

38 Ongoing Efforts

39 From Managing Health to Supporting Thriving: Distress Trauma Burnout Anxiety Depression Eustress Resilience Thriving Wellbeing Energy Peak performance 39

40 mequilibrium A powerful resilience solution Evidence-based cognitive-behavioral therapy approach with proven outcomes Personalized for employee, and customized for organization v Demonstrably high engagement Cornerstone for wellbeing and human capital strategies

41 The Resilient Leader: Building Adaptive Organizational Capacity Helping organizations reimagine what is possible and thrive in the face of disruption and change The program builds both human and organizational resilience, creating an agile, adaptive, high performing culture Traits of Resilient Teams Agile Adaptive Results-oriented Connected Mindful Purposeful Values-driven Mentoring 41

42 Skills Library What is Resilient Leadership? Modeling Resilience Your Greatest Strength Problem Solving and Team Leadership Aligning Values Leading Your Team to Calm & Focus Private and Confidential Promoting Meaning, Mission & Purpose

43 Your experiences? Questions? 43