Consulting Skills. Part 1: Critical assessment of Peter Block and Edgar Schein s frameworks

Size: px
Start display at page:

Download "Consulting Skills. Part 1: Critical assessment of Peter Block and Edgar Schein s frameworks"

Transcription

1 Consulting Skills Part 1: Critical assessment of Peter Block and Edgar Schein s frameworks Anyone with their sights set on becoming a consultant or simply looking to improve their existing consulting skills will undoubtedly find Peter Block s Flawless Consulting and Edgar Schein s Process Consultation Revisited to be valuable resources. Both works provide a strong foundation for the art of consulting and, when combined, offer a wealth of knowledge that runs broad and deep. While many of their concepts overlap, there are notable differences in both their general approach and in addressing specific topics. Overall, Block presents a practical, methodological approach to solving client challenges that is rooted in two basic principles: Communicating authentically and working within the current stage. Schein s focus is less on process and more toward arming the reader with a large number of principles to be used at his/her discretion while building helpful relationships. Each framework has its strengths and weaknesses and these will be discussed here. With respect to the overall challenge of providing consulting expertise, the strength of the Block s insight is in its simplicity. His writing style is an embodiment of his recurring advice that consultants speak plainly, directly, succinctly and most important, authentically. The scenarios he outlines are clear. The steps he provides are thorough and easy to understand. His advice is practical, specific and plainly states solutions to common organizational issues. On a macro level, this provides a useful and realistic guidance tool for ensuring the consulting process advances appropriately. For example, he breaks the entire consulting process into five main stages and stresses the importance of tending to the business of each while immersed within it. By not including

2 an extensive list of steps or layers and boiling effective communication down to speaking authentically, he offers a realistic and practical way to implement his guidance. Where Block s approach falls short is his expectation that all meetings and challenges can be managed with this same simplistic style. Block does not fully acknowledge the complexity that can arise in working with people in a business environment. An example is his position to vocalize emotions and resistance whenever possible. In my experience, there are situations where calling attention to a person s emotional state is inappropriate. Some managers would view this as a tangent from the task and the consultant would be better off raising this issue at a later time. In addition, Block over-simplifies a consultant s ability to manage the timing of a meeting. He proposes 18 minutes of a 60-minute meeting (30%) for a client to provide feedback. In my experience, this is unrealistic. I have known clients who work through their thought process by vocalizing it. Block s strategy would almost certainly require interrupting this type of client s thought process which likely would not go over well. Last, Block gives little attention to areas such as avoiding the temptation to sell one s services in the first meeting and working with companies where an extensive and formal contract is a requirement. Both are realistic challenges any consultant would face at some point in their career. The framework provided by Schein is neither more nor less applicable than that of Block. It is simply different, and even complimentary in many respects. The strength of Schein s approach lies in his acknowledgment that the consulting process is unpredictable and a consultant must be equipped with tools to manage relationships no matter what is thrown his or her way. Schein dives deeper than Block into numerous

3 critical components of relationship building. He addresses useful concepts such as trust building by establishing equilibrium, the drivers and implications of culture as well as group member insecurities and the resultant behavior. These concepts are critical tools for the consultant s toolkit. Schein s framework is clearly the result of a skilled and highly experienced consultant. The depth of knowledge he provides in areas such as psychodynamics and interpersonal processes is fundamentally useful. That said, where his framework would benefit is in expanding on the practical application of his concepts. For example, he briefly touches on the first few stages of the consulting process in the second to last chapter, but does not thoroughly connect this process to earlier chapters that addressed the tools. Some concepts in particular would benefit from practical examples. The various types of inquiry (e.g. pure, diagnostic, confrontive) is one such concept because of its subjective and unpredictable nature. Schein gives little time and few examples of when to switch between these types on inquiry. Additionally, Schein describes the three roles consultants can play: Expertise, doctor-patient and process consultation. He overlooks the pair of hands role a consultant might be faced with (something that Block mentions). At a minimum, a brief acknowledgement of this role would help the thoroughness and practicality of his work. As discussed, the frameworks of Block and Schein differ on a macro level with Block being more process-focused and Schein more concept-focused. On a more granular level, there are also a number of contrasts as well. Most notably, in saying, inquiry must be managed in such a way that the client s story is fully revealed (page 43) Schein appears to suggest the consultant should let the client speak much as possible so all

4 details are on the table. Block suggests, however, that in the face of a talkative client the consultant should interrupt (authentically, of course) in the name of efficiency. Another contrast is with respect to body language. Schein states the consultant must always look attentive and focused on the client where Block simply suggests a comfortable position that authentically conveys how one feels. Schein and Block s frameworks also differ in their approach to organization assessment. In keeping with the style of his approach, Block provides a small number of clearly defined steps when it comes to organization assessment. These include diagnosing the presenting problem, redefining the problem, understanding what is happening, viewing the business problem and how it is being managed and, finally, making recommendations. He stresses key principles throughout this process such as maintaining a positive relationship, diagnosing issues together with the client and using inquiry to uncover critical information. Schein s system for organization assessment is less defined. He provides tools for understanding the source of issues, but no guidance in the form of structured steps. The consultant must therefore decide on which of the areas of observation the assessment will focus. He provides a matrix where group boundaries, processes and group management intersect with content, process and structure. However, at no point does his framework suggest when a certain focus is applicable. Without question, Block and Schein s organizational assessment approaches are valuable in themselves, but they are best utilized in combination with one another. This allows the consultant to mix the clarity of Block s step-by-step process with Schein s system for understanding precisely on what aspect of group functioning to focus

5 attention. As an additional example, where Block suggests the use of inquiry to diagnose management s personal involvement in an issue, the consultant can call upon Schein s principles of pure, diagnostic and confrontive inquiry to effectively manage that process. In applying these frameworks to Sparks Event Marketing, on which the previously written open systems and cultural analysis was based, there would be a number of critical entry and contracting issues. The most prominent would arise from the mixed motivation of the president, who would be asked to conduct the consultation by the CEO. Another issue would be determining role of the CEO, who only works part time in the organization but may ultimately be the budget-holder. The president s mixed motivation would most likely surface in the form resistance through compliance. Buried beneath this resistance would be the struggle that the need for my presence implies incompetence on his part. Using Block s approach, I would address this over-compliance with a direct and authentic phrase such as, We seem to be aligned really well on this project which is great. What are some areas that concern you about the project? To overcome this resistance using Schein s strategy, I would listen, support and understand in order to build trust and encourage him to share deeper levels of revelation. In addition, Schein s six principles of giving help (always be helpful, stay in touch with current reality, access ignorance, everything is an intervention, the client owns the problem, go with the flow) would be top-of-mind throughout. Determining exactly what roles the CEO and president would play is a discussion to be had in the contracting phase. I would inquire about who the contact and primary clients are and would label it a need to have regular access to the contact client. If the CEO was to be the sole budget holder, I would label his involvement in the process as a

6 need as well as the president s, even if due to his schedule this had to be limited to updates. Part 2: Personal reflection on my consulting My view of the frameworks presented by Block and Schein is that both have strengths, yet I should not restrict my practice to one approach. Discussions and processes in the real world rarely follow Block s steps as cleanly as he presents them. Thus, it is necessary to have the tools provided by Schein in order to maintain the helping relationship when meetings veer off course. I side with both of their views that no project would exist without a relationship and relationships therefore need to be skillfully managed. I recognize that none of my previous co-workers would ever have approached me voluntarily if our relationship was uncomfortable. I am challenged, however, to side with Block on the simplicity with which he describes managing processes and emotions. My experience suggests that resisting selling, ensuring the client appreciates that it is a fifty-fifty relationship as well as managing the complexities of human emotions are far greater challenges for a new consultant than Block lets on. It is a natural urge for a consultant to sell, for people to become upset and a client to expect the consultant to have answers. In this regard, I plan to develop my consulting skills while at Intensive #2 by putting myself in a position to lead discussion and activities as often as reasonably possible. Doing so is not natural for me and will therefore require me to remember lessons from Intensive #1 such as embracing vulnerability and compassion for myself and others.

7 Throughout the intensive, there are three key practices I will attempt to keep topof-mind that will help develop my consulting skill. The first is the concept of resisting ownership and this applies in two respects. Not only do I not own the client s issues but also if there is tension, temporary confusion or lack of direction in the room, I do not need to take that on in its entirety. To use Block s advice, I will voice discomfort and, in situations where the path is not clear, I will ask others what they think we should do. The second practice is to have confidence that helping relationships are fifty-fifty. As a consultant, I am entitled to having needs in the relationship. And finally, I will apply the concepts shared by Block and Schein to as many situations as possible. These include the recognizing and working within the stages of consulting, psychodynamic processes, inquiry types, group needs, identifying resistance and trusting my recommendations. Putting myself in a position to apply these three practices throughout the week is an important step in developing the foundation to becoming a skilled consultant. With these lessons in place, I will continue to build on the works of Block, Schein and my own discoveries about managing helping relationships.

AFSP SURVIVOR OUTREACH PROGRAM VOLUNTEER TRAINING HANDOUT

AFSP SURVIVOR OUTREACH PROGRAM VOLUNTEER TRAINING HANDOUT AFSP SURVIVOR OUTREACH PROGRAM VOLUNTEER TRAINING HANDOUT Goals of the AFSP Survivor Outreach Program Suggested Answers To Frequently Asked Questions on Visits Roadblocks to Communication During Visits

More information

Conducting Groups. March 2015

Conducting Groups. March 2015 Conducting Groups March 2015 Agenda Advantages of groups Members of the group Group leader Role of the leader, maximize participation, & use effective communication skills Group participants The forceful,

More information

Foundations for Success. Unit 3

Foundations for Success. Unit 3 Foundations for Success Unit 3 Know Yourself Socrates Lesson 1 Self-Awareness Key Terms assessment associate cluster differentiate introspection What You Will Learn to Do Determine your behavioral preferences

More information

Appreciating Diversity through Winning Colors. Key Words. comfort zone natural preference

Appreciating Diversity through Winning Colors. Key Words. comfort zone natural preference Lesson 2 Appreciating Diversity through Winning Colors Chapter 1 Key Words comfort zone natural preference What You Will Learn to Do Apply an appreciation of diversity to interpersonal situations Linked

More information

Third Meditation: Imperfect Advice

Third Meditation: Imperfect Advice 10 Third Meditation: Imperfect Advice In my early professional years I was asking the question: How can I treat, or cure, or change this person? Now I would phrase the question in this way: How can I provide

More information

What You Will Learn to Do. Linked Core Abilities Build your capacity for life-long learning Treat self and others with respect

What You Will Learn to Do. Linked Core Abilities Build your capacity for life-long learning Treat self and others with respect Courtesy of Army JROTC U3C1L1 Self-Awareness Key Words: Assessment Associate Cluster Differentiate Introspection What You Will Learn to Do Determine your behavioral preferences Linked Core Abilities Build

More information

support support support STAND BY ENCOURAGE AFFIRM STRENGTHEN PROMOTE JOIN IN SOLIDARITY Phase 3 ASSIST of the SASA! Community Mobilization Approach

support support support STAND BY ENCOURAGE AFFIRM STRENGTHEN PROMOTE JOIN IN SOLIDARITY Phase 3 ASSIST of the SASA! Community Mobilization Approach support support support Phase 3 of the SASA! Community Mobilization Approach STAND BY STRENGTHEN ENCOURAGE PROMOTE ASSIST AFFIRM JOIN IN SOLIDARITY support_ts.indd 1 11/6/08 6:55:34 PM support Phase 3

More information

Paul Figueroa. Washington Municipal Clerks Association ANNUAL CONFERENCE. Workplace Bullying: Solutions and Prevention. for

Paul Figueroa. Washington Municipal Clerks Association ANNUAL CONFERENCE. Workplace Bullying: Solutions and Prevention. for Workplace Bullying: Solutions and Prevention for Washington Municipal Clerks Association ANNUAL CONFERENCE Paul@PeaceEnforcement.com 206-650-5364 Peace Enforcement LLC Bullying described: Why people do

More information

Interviewing, or MI. Bear in mind that this is an introductory training. As

Interviewing, or MI. Bear in mind that this is an introductory training. As Motivational Interviewing Module 2 Slide Transcript Slide 1 In this module, you will be introduced to the basics of Motivational Interviewing, or MI. Bear in mind that this is an introductory training.

More information

THE INTEGRITY PROFILING SYSTEM

THE INTEGRITY PROFILING SYSTEM THE INTEGRITY PROFILING SYSTEM The Integrity Profiling System which Soft Skills has produced is the result of a world first research into leadership and integrity in Australia. Where we established what

More information

Why Is It That Men Can t Say What They Mean, Or Do What They Say? - An In Depth Explanation

Why Is It That Men Can t Say What They Mean, Or Do What They Say? - An In Depth Explanation Why Is It That Men Can t Say What They Mean, Or Do What They Say? - An In Depth Explanation It s that moment where you feel as though a man sounds downright hypocritical, dishonest, inconsiderate, deceptive,

More information

Personal Listening Profile Facilitator Report

Personal Listening Profile Facilitator Report Personal Listening Profile Facilitator Report Sample Report (5 People) Friday, January 27, 12 This report is provided by: Jan Jenkins, President Legacy of Courage, Inc jan@legacyofcourage.com legacyofcourage.com

More information

Motivational Interviewing in Healthcare. Presented by: Christy Dauner, OTR

Motivational Interviewing in Healthcare. Presented by: Christy Dauner, OTR Motivational Interviewing in Healthcare Presented by: Christy Dauner, OTR The Spirit of MI Create an atmosphere of acceptance, trust, compassion and respect Find something you like or respect about every

More information

Your Voices Amplified

Your Voices Amplified Your Voices Amplified Oct 2017 Your Voices Amplified Your voice matters that s why Amplified is making sure that children, young people and their families can all have their say when it comes to the mental

More information

Lidia Smirnov Counselling

Lidia Smirnov Counselling What to expect from couple therapy The information in here will help you prepare for couples therapy, so you know what to expect and how to prepare to get the most out of our work together. I ve also included

More information

Leadership Beyond Reason

Leadership Beyond Reason 1-Values... 2 2-Thoughts... 2 Cognitive Style... 2 Orientation to Reality... 2 Holding Opposing Thoughts... 2 Adapting to New Realities... 2 Intuition... 2 Creativity... 3 Cognitive Distortions... 3 Observe

More information

Process Consultation, Action Research, and Clinical Inquiry: Are They the Same?l by Edgar H. Schein Working Paper 3833 July 1995

Process Consultation, Action Research, and Clinical Inquiry: Are They the Same?l by Edgar H. Schein Working Paper 3833 July 1995 Process Consultation, Action Research, and Clinical Inquiry: Are They the Same?l by Edgar H. Schein Working Paper 3833 July 1995 1 Paper prepared for special journal issue on organization development by

More information

Teacher In-Service: Interpreters in the Classroom

Teacher In-Service: Interpreters in the Classroom Teacher In-Service: Interpreters in the Classroom Dear Parents, At the start of a new school year, teachers and staff may be unfamiliar with interpreters in the classroom. In some cases, there is no access

More information

Bounceability. By Liggy Webb

Bounceability. By Liggy Webb Bounceability By Liggy Webb I have just finished writing my new book Resilience (Published by Capstone Wiley - February 2013) and found the research enlightening. This involved interviewing some extraordinary

More information

IMPLICIT BIAS: UNDERSTANDING AND ADDRESSING ITS IMPACT. ALGA Regional Training Dr. Markisha Smith October 4, 2018

IMPLICIT BIAS: UNDERSTANDING AND ADDRESSING ITS IMPACT. ALGA Regional Training Dr. Markisha Smith October 4, 2018 IMPLICIT BIAS: UNDERSTANDING AND ADDRESSING ITS IMPACT ALGA Regional Training Dr. Markisha Smith October 4, 2018 Develop and/or expand on an understanding of implicit bias. GOALS FOR TODAY S SESSION Consider

More information

THE TRUST EDGE. TRUST is. THE TRUST EDGE is the gained when others confidently believe in you.

THE TRUST EDGE. TRUST is. THE TRUST EDGE is the gained when others confidently believe in you. TRUST is. THE TRUST EDGE is the gained when others confidently believe in you. time depth Everything of value is built on trust, from financial systems to relationships. page 1 8 PILLARS OF TRUST 1. C

More information

COACH WORKPLACE REPORT. Jane Doe. Sample Report July 18, Copyright 2011 Multi-Health Systems Inc. All rights reserved.

COACH WORKPLACE REPORT. Jane Doe. Sample Report July 18, Copyright 2011 Multi-Health Systems Inc. All rights reserved. COACH WORKPLACE REPORT Jane Doe Sample Report July 8, 0 Copyright 0 Multi-Health Systems Inc. All rights reserved. Response Style Explained Indicates the need for further examination possible validity

More information

White Supremacy Culture perfectionism antidotes sense of urgency

White Supremacy Culture perfectionism antidotes sense of urgency White Supremacy Culture From Dismantling Racism: A Workbook for Social Change Groups, by Kenneth Jones and Tema Okun, Change Work, 2001. Article distributed with permission from Kenneth Jones to Damascus

More information

THOUGHTS, ATTITUDES, HABITS AND BEHAVIORS

THOUGHTS, ATTITUDES, HABITS AND BEHAVIORS THOUGHTS, ATTITUDES, HABITS AND BEHAVIORS Ellen Freedman, CLM Law Practice Management Coordinator Pennsylvania Bar Association I ve been thinking a lot lately about how we think, what we think, and what

More information

The Counselor as a Human Being: A Personal Perspective

The Counselor as a Human Being: A Personal Perspective The Counselor as a Human Being: A Personal Perspective Sherri Ruggiero Abstract The purpose of this paper is to elicit careful consideration regarding life-experience and personal mental health on the

More information

Sound Off DR. GOOGLE S ROLE IN PRE-DIAGNOSIS THROUGH TREATMENT. Ipsos SMX. June 2014

Sound Off DR. GOOGLE S ROLE IN PRE-DIAGNOSIS THROUGH TREATMENT. Ipsos SMX. June 2014 Sound Off DR. GOOGLE S ROLE IN PRE-DIAGNOSIS THROUGH TREATMENT June 2014 Ipsos SMX : Sound bits (of advice) and bites (of research) from Ipsos SMX Ipsos social media research division, dedicated to providing

More information

Choosing Life: Empowerment, Action, Results! CLEAR Menu Sessions. Health Care 3: Partnering In My Care and Treatment

Choosing Life: Empowerment, Action, Results! CLEAR Menu Sessions. Health Care 3: Partnering In My Care and Treatment Choosing Life: Empowerment, Action, Results! CLEAR Menu Sessions Health Care 3: Partnering In My Care and Treatment This page intentionally left blank. Session Aims: Partnering In My Care and Treatment

More information

The following is a brief summary of the main points of the book.

The following is a brief summary of the main points of the book. In their book The Resilience Factor (Broadway Books 2002), Reivich and Shatte describe the characteristics, assumptions and thinking patterns of resilient people and show how you can develop these characteristics

More information

RISK COMMUNICATION FLASH CARDS. Quiz your knowledge and learn the basics.

RISK COMMUNICATION FLASH CARDS. Quiz your knowledge and learn the basics. RISK COMMUNICATION FLASH CARDS Quiz your knowledge and learn the basics http://www.nmcphc.med.navy.mil/ TOPICS INCLUDE: Planning Strategically for Risk Communication Communicating with Verbal and Nonverbal

More information

NONPROFIT CONFLICT COMMUNICATION SKILLS

NONPROFIT CONFLICT COMMUNICATION SKILLS NONPROFIT CONFLICT COMMUNICATION SKILLS Elise M. Chambers, Esq. Program Director elise@crcminnesota.org 612-813-3206 TODAY, WE LL Get a crash course: Earn a PhD in Conflict Resolution Theory in 20 minutes

More information

Self Harm and Suicide Alertness for professionals working children & young people three month followup. June 2017 October 2017

Self Harm and Suicide Alertness for professionals working children & young people three month followup. June 2017 October 2017 Self Harm and Suicide Alertness for professionals working children & young people three month followup survey June 2017 October 2017 Jonny Reay Training Administrator An online survey was sent out to all

More information

SPIRITUAL HEALTH THERAPY: Intervention Skills Training. Intervention Skills for Spiritual Care

SPIRITUAL HEALTH THERAPY: Intervention Skills Training. Intervention Skills for Spiritual Care SPIRITUAL HEALTH THERAPY: Intervention Skills Training Intervention Skills for Spiritual Care The Three Interventions There are three categories of interventions: support, clarification and confrontation

More information

New Mexico TEAM Professional Development Module: Autism

New Mexico TEAM Professional Development Module: Autism [Slide 1]: Welcome Welcome to the New Mexico TEAM technical assistance module on making eligibility determinations under the category of autism. This module will review the guidance of the NM TEAM section

More information

Introduction Fear Keeps You Small The Twelve Core Human Fears Why Fear? The Eight Tools That Cure Fear...

Introduction Fear Keeps You Small The Twelve Core Human Fears Why Fear? The Eight Tools That Cure Fear... The Cure For Fear R o b i n S h a r m a Table of Contents Introduction... 1 Welcome... 1 How to Use this Workbook... 2 Journaling... 2 Learning Goals... 3 Fear Keeps You Small... 4 Anger and Fear... 7

More information

A moment's insight is sometimes worth a life's experience.

A moment's insight is sometimes worth a life's experience. By Angela Spaxman, Business and Career Coach, Director of Spaxman Ltd., Coach Training Expert for Progress-U Ltd. A moment's insight is sometimes worth a life's experience. -- Oliver Wendell Holmes US

More information

Case study. The Management of Mental Health at Work at Brentwood Community Print

Case study. The Management of Mental Health at Work at Brentwood Community Print Case study The Management of Mental Health at Work at Brentwood Community Print This case study looks at how a Community Interest Company (CIC) in the printing sector has used its expertise to support

More information

The Power of Feedback

The Power of Feedback The Power of Feedback 35 Principles for Turning Feedback from Others into Personal and Professional Change By Joseph R. Folkman The Big Idea The process of review and feedback is common in most organizations.

More information

Being a Coach of Impact. Skye Eddy Bruce SoccerParenting.com

Being a Coach of Impact. Skye Eddy Bruce SoccerParenting.com Being a Coach of Impact Skye Eddy Bruce SoccerParenting.com My story a social mission to improve youth soccer culture. What is your why? Dear Coach: PLEASE don t forget the impact you have on my child

More information

NONPROFIT CONFLICT COMMUNICATION SKILLS

NONPROFIT CONFLICT COMMUNICATION SKILLS NONPROFIT CONFLICT COMMUNICATION SKILLS Elise M. Chambers, Esq. Program Director elise@crcminnesota.org 612-813-3206 TODAY, WE LL Get a crash course: Earn a PhD in Conflict Resolution Theory in 10 minutes

More information

behaviors How to respond when dementia causes unpredictable behaviors

behaviors How to respond when dementia causes unpredictable behaviors behaviors How to respond when dementia causes unpredictable behaviors the compassion to care, the leadership to conquer how should i handle erratic behaviors? Alzheimer's disease and related dementias

More information

This is a large part of coaching presence as it helps create a special and strong bond between coach and client.

This is a large part of coaching presence as it helps create a special and strong bond between coach and client. Page 1 Confidence People have presence when their outer behavior and appearance conveys confidence and authenticity and is in sync with their intent. It is about being comfortable and confident with who

More information

SPORT PSYCHOLOGY. Effective Communication and Dealing with Athletes with Low Self-Esteem

SPORT PSYCHOLOGY. Effective Communication and Dealing with Athletes with Low Self-Esteem SPORT PSYCHOLOGY Effective Communication and Dealing with Athletes with Low Self-Esteem 1 BIOGRAPHY Nicolas Allen, MA, BPE Provisional Registered Psychologist Master s of Counselling Psychology: City University

More information

Complete Inner Freedom Method Dialogue

Complete Inner Freedom Method Dialogue Complete Inner Freedom Method Dialogue We ll explore one or two of the Inner Freedom Method steps in detail during individual class sessions. Providing the complete coaching dialogue is intended to give

More information

CHAPTER TWO OVERVIEW OF THE MODELS

CHAPTER TWO OVERVIEW OF THE MODELS CHAPTER TWO OVERVIEW OF THE MODELS The Toolbox will be profiling the following eight conflict analysis models, eight different lenses or perspectives from which the practitioner can assess situations of

More information

Unit 3: EXPLORING YOUR LIMITING BELIEFS

Unit 3: EXPLORING YOUR LIMITING BELIEFS Unit 3: EXPLORING YOUR LIMITING BELIEFS Beliefs and Emotions Bring to mind a negative belief you hold about money. Perhaps it is I don t believe I can win with money or Money is hard to come by. While

More information

Practical Strategies to Foster Post-Traumatic Growth

Practical Strategies to Foster Post-Traumatic Growth Practical Strategies to Foster Post-Traumatic Growth Video 6 Linda Graham, MFT - Transcript - pg. 1 Practical Strategies to Foster Post-Traumatic Growth Making Sense of the Story A Major Key to Unlocking

More information

U3C1L2 Appreciating Diversity through Winning Colors. What You Will Learn to Do. Linked Core Abilities

U3C1L2 Appreciating Diversity through Winning Colors. What You Will Learn to Do. Linked Core Abilities Courtesy of Army JROTC U3C1L2 Appreciating Diversity through Winning Colors Key Words: Comfort Zone Natural Preference What You Will Learn to Do Apply an appreciation of diversity to interpersonal situations

More information

Sharing the Principles of Mind, Consciousness, and Thought. Based on the direct teachings of Sydney Banks

Sharing the Principles of Mind, Consciousness, and Thought. Based on the direct teachings of Sydney Banks Sharing the Principles of Mind, Consciousness, and Thought Based on the direct teachings of Sydney Banks The purpose of this document is to offer what we learned from Sydney Banks about how to effectively

More information

COMPASSION: Empowering Yourself With Emotional Intelligence (BECOME YOUR BEST SELF Book 2) By Jennifer Freed Ph. D. READ ONLINE

COMPASSION: Empowering Yourself With Emotional Intelligence (BECOME YOUR BEST SELF Book 2) By Jennifer Freed Ph. D. READ ONLINE COMPASSION: Empowering Yourself With Emotional Intelligence (BECOME YOUR BEST SELF Book 2) By Jennifer Freed Ph. D. READ ONLINE From The Makers Of The #1 Search Inside Yourself Program coupled with the

More information

FOUR SURVIVAL ARCHETYPES IN ACTION

FOUR SURVIVAL ARCHETYPES IN ACTION FOUR SURVIVAL ARCHETYPES IN ACTION THE LEARNING BENEFIT: This is an introduction to the world of the archetypes of the collective unconscious. You will learn to understand and manage the four survival

More information

SECTION 8 SURVIVOR HEALING MAINE COALITION AGAINST SEXUAL ASSAULT

SECTION 8 SURVIVOR HEALING MAINE COALITION AGAINST SEXUAL ASSAULT SECTION 8 SURVIVOR HEALING MAINE COALITION AGAINST SEXUAL ASSAULT SECTION 8: SURVIVOR HEALING SURVIVOR HEALING INTRODUCTION Healing from any type of sexual violence is a personal journey and will vary

More information

INTERVIEWS II: THEORIES AND TECHNIQUES 1. THE HUMANISTIC FRAMEWORK FOR INTERVIEWER SKILLS

INTERVIEWS II: THEORIES AND TECHNIQUES 1. THE HUMANISTIC FRAMEWORK FOR INTERVIEWER SKILLS INTERVIEWS II: THEORIES AND TECHNIQUES 1. THE HUMANISTIC FRAMEWORK FOR INTERVIEWER SKILLS 1.1. Foundation of the Humanistic Framework Research interviews have been portrayed in a variety of different ways,

More information

Building Strong Leaders in the California Domestic Violence Field: Lessons from the Strong Field Project

Building Strong Leaders in the California Domestic Violence Field: Lessons from the Strong Field Project Building Strong Leaders in the California Domestic Violence Field: Lessons from the Strong Field Project Recognizing that strong and effective domestic violence leaders are needed to carry out their organizations

More information

Choosing Life: Empowerment, Action, Results! CLEAR Menu Sessions. Substance Use Risk 2: What Are My External Drug and Alcohol Triggers?

Choosing Life: Empowerment, Action, Results! CLEAR Menu Sessions. Substance Use Risk 2: What Are My External Drug and Alcohol Triggers? Choosing Life: Empowerment, Action, Results! CLEAR Menu Sessions Substance Use Risk 2: What Are My External Drug and Alcohol Triggers? This page intentionally left blank. What Are My External Drug and

More information

Stress Management for Kids: The Third Wave of Cognitive Behavior Therapy

Stress Management for Kids: The Third Wave of Cognitive Behavior Therapy Stress Management for Kids: The Third Wave of Cognitive Behavior Therapy Nineteenth Annual School Health Conference 2010 Licensed Psychologist Board Certified in Cognitive and Behavioral Psychology Behavior

More information

MENTAL TOUGHNESS. Steve Oakes

MENTAL TOUGHNESS. Steve Oakes MENTAL TOUGHNESS Steve Oakes About me: Steve Oakes Teacher GCSE and A Level, 17 years Head of Department, Head of Year Deputy Director of Sixth Form Director of Education AQR International Steve Oakes

More information

STAGES OF PROFESSIONAL DEVELOPMENT Developed by: Dr. Kathleen E. Allen

STAGES OF PROFESSIONAL DEVELOPMENT Developed by: Dr. Kathleen E. Allen STAGES OF PROFESSIONAL DEVELOPMENT Developed by: Dr. Kathleen E. Allen Ownership Engaged Willing to help build organizations Be a good steward Individual ownership Territorialism Ownership over the tasks

More information

MINDWORKS: A PRACTICAL GUIDE FOR CHANGING THOUGHTS BELIEFS, AND EMOTIONAL REACTIONS BY GARY VAN WARMERDAM

MINDWORKS: A PRACTICAL GUIDE FOR CHANGING THOUGHTS BELIEFS, AND EMOTIONAL REACTIONS BY GARY VAN WARMERDAM MINDWORKS: A PRACTICAL GUIDE FOR CHANGING THOUGHTS BELIEFS, AND EMOTIONAL REACTIONS BY GARY VAN WARMERDAM DOWNLOAD EBOOK : MINDWORKS: A PRACTICAL GUIDE FOR CHANGING GARY VAN WARMERDAM PDF Click link bellow

More information

RapidRapport. Action Journal. with Michael Bernoff

RapidRapport. Action Journal. with Michael Bernoff with Michael Bernoff Action Journal Rapport-building acts as the foundation for the introduction of ideas, relationships, products and services. Without establishing rapport, you are unlikely to get the

More information

This section will help you to identify and manage some of the more difficult emotional responses you may feel after diagnosis.

This section will help you to identify and manage some of the more difficult emotional responses you may feel after diagnosis. 4: Emotional impact This section will help you to identify and manage some of the more difficult emotional responses you may feel after diagnosis. The following information is an extracted section from

More information

10/20/2014. Supports the couple in learning about boundaries within recovery process. Supports partner s reality of damage and betrayal.

10/20/2014. Supports the couple in learning about boundaries within recovery process. Supports partner s reality of damage and betrayal. We will present an alternative model and conceptualization of couples therapy that is effective for couples in early recovery from sex addiction. We will use role-play activities to demonstrate therapy

More information

Counseling and Psychotherapy Theory. Week 7. Humanistic Approach

Counseling and Psychotherapy Theory. Week 7. Humanistic Approach Counseling and Psychotherapy Theory Week 7. Humanistic Approach Contents 1 2 3 Major Concepts and Propositions 1 Overview 2 Person-centered Approach 3 Existentialist Approach 4 Gestalt Approach Change

More information

LEADING WITH EMOTIONAL INTELLIGENCE

LEADING WITH EMOTIONAL INTELLIGENCE LEADING WITH EMOTIONAL INTELLIGENCE LEADING WITH THE WHOLE BRAIN By Michelle Braden An Leadership Resource 501 West Main Street Charlottesville VA 22903 434.293.5758 www.msbcoach.com INTRODUCTION What

More information

Acute Withdrawal Symptoms of Alcohol and Other Drugs EvidEncE BasEd PracticEs (EBP): Consistency in the Group Setting

Acute Withdrawal Symptoms of Alcohol and Other Drugs EvidEncE BasEd PracticEs (EBP): Consistency in the Group Setting Acute Withdrawal Symptoms of Alcohol and Other Drugs Evidence Based Practices (EBP): Integrated System of Care; Universal Dual Diagnosis Capabilities; Principles of Empathy and Hope; Motivational Interviewing

More information

COUNSELING INTERVIEW GUIDELINES

COUNSELING INTERVIEW GUIDELINES Dr. Moshe ben Asher SOC 356, Introduction to Social Welfare CSUN, Sociology Department COUNSELING INTERVIEW GUIDELINES WHAT DISTINGUISHES A PROFESSIONAL FROM OTHER KINDS OF WORKERS? Education and training

More information

Nonviolent Communication

Nonviolent Communication Nonviolent Communication Nonviolent Communication (NVC) is sometimes referred to as compassionate communication. Its purpose is to: 1. create human connections that empower compassionate giving and receiving

More information

Educating Children with Asperger Syndrome. Melissa DiVincenzo. Nazareth College 11/27/01. Dr. DaBoll-Lavoie

Educating Children with Asperger Syndrome. Melissa DiVincenzo. Nazareth College 11/27/01. Dr. DaBoll-Lavoie Asperger Syndrome 1 Running Head: ASPERGER SYNDROME Educating Children with Asperger Syndrome Melissa DiVincenzo Nazareth College 11/27/01 Dr. DaBoll-Lavoie Asperger Syndrome 2 The education of a child

More information

When People Explode! Crisis Intervention and De-Escalation Techniques for Everyday Survival

When People Explode! Crisis Intervention and De-Escalation Techniques for Everyday Survival When People Explode! Crisis Intervention and De-Escalation Techniques for Everyday Survival Francis L. Battisti, PhD Ph: (607) 222-5768 franc@battistinetworks.com Resolve to be tender with the young, compassionate

More information

Values and Goals Sheet

Values and Goals Sheet Session 6: Committed Action Values and Goals Sheet 1. Identify a value that is important to you. 2. Choose a domain of life from the list below in which you plan to honour or express that value. 3. Set

More information

Relationship Questionnaire

Relationship Questionnaire Relationship Questionnaire The 7 Dimensions of Exceptional Relationships Developed by Gal Szekely, MFT The Couples Center.org Copyright Gal Szekely, 2015. All rights reserved. Permission is granted to

More information

What Stimulates Change? Translating Motivational Interviewing Theory into Practice

What Stimulates Change? Translating Motivational Interviewing Theory into Practice Influential Person Exercise What Stimulates Change? Translating Motivational Interviewing Theory into Practice! Bring to mind someone in your life who isn t particularly helpful! What are their qualities?!

More information

It Creates Them. Addiction Treatment Doesn t Help Addicts, Michelle Dunbar. Author & Researcher - The Freedom Model

It Creates Them. Addiction Treatment Doesn t Help Addicts, Michelle Dunbar. Author & Researcher - The Freedom Model Addiction Treatment Doesn t Help Addicts, It Creates Them Michelle Dunbar Author & Researcher - The Freedom Model Michelle Dunbar was first thrust into the addiction recovery world as a young child. At

More information

How to Help Your Patients Overcome Anxiety with Mindfulness

How to Help Your Patients Overcome Anxiety with Mindfulness How to Help Your Patients Overcome Anxiety with Mindfulness Video 5 - Transcript - pg. 1 How to Help Your Patients Overcome Anxiety with Mindfulness How to Work with the Roots of Anxiety with Ron Siegel,

More information

Archetypal Pattern Recognition: Using Archetypes to Explore Client Strengths & Identity

Archetypal Pattern Recognition: Using Archetypes to Explore Client Strengths & Identity Archetypal Pattern Recognition: Using Archetypes to Explore Client Strengths & Identity Archetypal Pattern Recognition is a self-assessment tool that supports clients to identify and recognize who they

More information

GAINING INSIGHT INTO YOURSELF. Insight... understanding yourself and others. INSIGHT Inventory

GAINING INSIGHT INTO YOURSELF. Insight... understanding yourself and others. INSIGHT Inventory GAINING INSIGHT INTO INSIGHT Inventory YOURSELF Identifying Your Personality Strengths and Understanding Your Behavior Report prepared for: Angie Dumala Federated Department Stores Assessment completed

More information

Best Practice Model Communication/Relational Skills in Soliciting the Patient/Family Story Stuart Farber

Best Practice Model Communication/Relational Skills in Soliciting the Patient/Family Story Stuart Farber Best Practice Model Communication/Relational Skills in Soliciting the Patient/Family Story Stuart Farber Once you have set a safe context for the palliative care discussion soliciting the patient's and

More information

Examinee : - JOHN SAMPLE. Company: - ABC Industries Date: - December 8, 2011

Examinee : - JOHN SAMPLE. Company: - ABC Industries Date: - December 8, 2011 Emotional Intelligence Quotient tm Examinee : - JOHN SAMPLE Company: - ABC Industries Date: - December 8, 2011 INTRODUCTION to the EIQ: A person's Emotional Intelligence Quotient affects their interactions

More information

TTI Success Insights Emotional Quotient Version

TTI Success Insights Emotional Quotient Version TTI Success Insights Emotional Quotient Version 2-2-2011 Scottsdale, Arizona INTRODUCTION The Emotional Quotient report looks at a person's emotional intelligence, which is the ability to sense, understand

More information

The Attribute Index - Leadership

The Attribute Index - Leadership 26-Jan-2007 0.88 / 0.74 The Attribute Index - Leadership Innermetrix, Inc. Innermetrix Talent Profile of Innermetrix, Inc. http://www.innermetrix.cc/ The Attribute Index - Leadership Patterns Patterns

More information

Team Acceleration Guide

Team Acceleration Guide Degrees of Strength Team Acceleration Guide www.degreesofstrength.com 2012 Verus Global Inc. All Rights Reserved. 1 Use this guide to develop and accelerate... (Guide pages 3-8) (Guide pages 8-9) (Guide

More information

Emotional Intelligence & Versatility

Emotional Intelligence & Versatility Behavioral EQ: Emotional A Intelligence SOCIAL STYLE and Versatility CONNECTIONS SERIES WHITEPAPER Emotional Intelligence & Versatility Emotional Intelligence (EQ) focuses on how effectively people work

More information

Excerpts from Eat, Drink, Heal, by Dr. Gregory A. Buford

Excerpts from Eat, Drink, Heal, by Dr. Gregory A. Buford Excerpts from Eat, Drink, Heal, by Dr. Gregory A. Buford Eat, Drink, Heal: The Art and Science of Surgical Nutrition Printed by: Core Aesthetics Publishing Copyright 2016, Gregory A. Buford, MD FACS Published

More information

How to Motivate Clients to Push Through Self-Imposed Boundaries

How to Motivate Clients to Push Through Self-Imposed Boundaries How to Help Clients Overcome Their Most Limiting Fears, Part 2 McGonigal, PhD - Transcript - pg. 1 How to Help Clients Overcome Their Most Limiting Fears, Part 2: Kelly McGonigal, PhD How to Motivate Clients

More information

Professional Coach Training Session Evaluation #1

Professional Coach Training Session Evaluation #1 During class we've been expanding our knowledge of the Core Competencies. In this integration session we're going to expand our use of them, and our ability to observe them in a real, live coaching environment.

More information

TTI Personal Talent Skills Inventory Coaching Report

TTI Personal Talent Skills Inventory Coaching Report TTI Personal Talent Skills Inventory Coaching Report "He who knows others is learned. He who knows himself is wise." Lao Tse Mason Roberts District Manager YMCA 8-1-2008 Copyright 2003-2008. Performance

More information

Overcome anxiety & fear of uncertainty

Overcome anxiety & fear of uncertainty Psoriasis... you won t stop me! Overcome anxiety & fear of uncertainty Royal Free London NHS Foundation Trust Psoriasis You Won t Stop Me This booklet is part of the Psoriasis You Won t Stop Me series:

More information

Subliminal Programming

Subliminal Programming Subliminal Programming Directions for Use Common Questions Background Information Session Overview These sessions are a highly advanced blend of several mind development technologies. Your mind will be

More information

Author's Note: Leslie Harris Spencer, LPC, SACMilwaukee, Wlgrrrlyl

Author's Note: Leslie Harris Spencer, LPC, SACMilwaukee, Wlgrrrlyl Review of Living With Voices: 50 Stories of Recovery By Marius Romme, Sandra Escher, Jacqui Dillon, Dirk Corstens, and Mervyn Morris PCCS Books, 350 pages, first published 2009, Reprinted 2011 www.pees-books.co.

More information

THE CONNECTION BETWEEN EMOTIONAL INTELLIGENCE & VERSATILITY

THE CONNECTION BETWEEN EMOTIONAL INTELLIGENCE & VERSATILITY THE CONNECTION BETWEEN EMOTIONAL INTELLIGENCE & VERSATILITY Emotional Intelligence (EQ) focuses on how effectively people work with others. EQ skills are unique from a person s technical skills and cognitive

More information

CAREER BASE CAMP Day 2: Leverage Your Emotional Intelligence

CAREER BASE CAMP Day 2: Leverage Your Emotional Intelligence CAREER BASE CAMP Day 2: Leverage Your Emotional Intelligence for Career Success REBECCA MCDONALD SENIOR CAREER COACH CURRENT M.A. COUNSELING CANDIDATE Notes Every year I work closely with recruiters and

More information

Loving-Kindness Meditation

Loving-Kindness Meditation Loving-Kindness Meditation Compassion Meditation 10-15 min. Client Yes Loving-kindness means tender and benevolent affection. It is the wish that all beings (you and others) may be happy and that good

More information

Interviewer: Tell us about the workshops you taught on Self-Determination.

Interviewer: Tell us about the workshops you taught on Self-Determination. INTERVIEW WITH JAMIE POPE This is an edited translation of an interview by Jelica Nuccio on August 26, 2011. Jelica began by explaining the project (a curriculum for SSPs, and for Deaf-Blind people regarding

More information

How to Work with the Patterns That Sustain Depression

How to Work with the Patterns That Sustain Depression How to Work with the Patterns That Sustain Depression Module 1.1 - Transcript - pg. 1 How to Work with the Patterns That Sustain Depression How to Disrupt the Low Motivation Fueling a Client s Depression

More information

What is Relationship Coaching? Dos and Don tsof Relationship Coaching RCI Continuing Education presentation

What is Relationship Coaching? Dos and Don tsof Relationship Coaching RCI Continuing Education presentation What is Relationship Coaching? Dos and Don tsof Relationship Coaching RCI Continuing Education presentation David Steele and Susan Ortolano According to the International Coach Federation professional

More information

1. Before starting the second session, quickly examine total on short form BDI; note

1. Before starting the second session, quickly examine total on short form BDI; note SESSION #2: 10 1. Before starting the second session, quickly examine total on short form BDI; note increase or decrease. Recall that rating a core complaint was discussed earlier. For the purpose of continuity,

More information

Peer Support Meeting COMMUNICATION STRATEGIES

Peer Support Meeting COMMUNICATION STRATEGIES Peer Support Meeting COMMUNICATION STRATEGIES Communication Think of a situation where you missed out on an opportunity because of lack of communication. What communication skills in particular could have

More information

Identify and leverage your most powerful influencing skills. Date. Name. Organization Name

Identify and leverage your most powerful influencing skills. Date. Name. Organization Name Identify and leverage your most powerful influencing skills Name Date Organization Name Introduction ability to influence and persuade others is key to success. People who lack influencing skills tend

More information

Search Inside Yourself. Mindfulness-Based Emotional Intelligence for Leaders. Day 2

Search Inside Yourself. Mindfulness-Based Emotional Intelligence for Leaders. Day 2 Search Inside Yourself Mindfulness-Based Emotional Intelligence for Leaders Day 2 In Pairs Free Flow One insight you took away from Day 1 How did the homework go? What did you notice? Roadmap Leadership

More information

HOW TO BREAKTHROUGH TO YOUR BRILLIANCE AND PRODUCE RESULTS

HOW TO BREAKTHROUGH TO YOUR BRILLIANCE AND PRODUCE RESULTS HOW TO BREAKTHROUGH TO YOUR BRILLIANCE AND PRODUCE RESULTS Adam H. White III CEO Adam White Speaks Adam H. White III CEO Adam White Speaks Author of 7 Tests of Great Leadership and 7 Keys to Overcoming

More information

Building Resilience through Authentic Relationships Maggie Hartzler, LISW CTP School Based Therapist

Building Resilience through Authentic Relationships Maggie Hartzler, LISW CTP School Based Therapist Building Resilience through Authentic Relationships Maggie Hartzler, LISW CTP School Based Therapist mhartzler@tanagerplace.org Sometimes the bravest and most important thing you can do is just show up.

More information