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1 Syllabus Emtinal Intelligence in the Wrkplace 38:578:511 Instructr: Anne-Michelle Marsden T Interact: Send a message via Canvas Inbx messaging tl Schedule appintment t meet face-t-face nline Call: (609) Descriptin This curse fcuses n emtinal intelligence (EI) and emtinal and scial intelligence (ESI) theries in relatin t understanding, develping, and leveraging emtinal and scial intelligence in the wrkplace. It highlights methds that are used t create psitive and prductive wrksite cnditins and supprt individual emplyee success. Using strategies presented thrugh bth the ability and emtinal-scial cmpetence mdels, students are taught leadership skills necessary in tday s diverse rganizatinal envirnment. The EIW curse is part f the SMLR Diversity and Inclusin Certificate Prgram. SMLR Learning Objectives IV. Theretical Perspectives - Demnstrate an understanding f relevant theries and apply them given the backgrund cntext f a particular wrk situatin. Identify key theretical aspects and practical applicatins f EI abilities and ESI cmpetencies as they relate t the wrkplace. VI. Applicatin Demnstrate an understanding f hw t apply knwledge necessary fr effective wrk perfrmance. Learn abut and engage in assessments and best practices that are regularly applied as an rganizatinal tl in the wrkplace. Specific Curse Objectives Curse material and assignments prvide pprtunities t: Recgnize: the differences in the EI theries that are regularly applied in wrkplace initiatives. Understand: the basic definitins, cncerns and misunderstandings assciated with emtinal intelligence (EI) emtinal-scial intelligence (ESI); hw emtins wrk t influence thught and behavir; and hw EI and ESI is learned and develped Identify : research based benefits f develping and leveraging EI/ESI in the wrkplace fr the emplyee and the rganizatin; Access the Curse This curse is taught 100% nline using the Canvas LMS. Access Canvas lgin: /canvas-lgin Students MUST first accept the invitatin t jin the curse sent t their fficial Rutgers address t be able t access the curse. The curse pens the 1 st day f the semester. If assistance lgging in is needed, see Help bx belw. Get Help Need Assistance with a technical questin? IMPORTANT! It is the student's respnsibility t be able t perfrm technically in the curse. Cntact helpdesk staff if yu need assistance using the Canvas LMS. Yur instructr cannt assist yu with technical issues but the helpdesk staff can! Helpdesk: Rutgers Center fr Online and Hybrid Learning and Instructinal Technlgies (COHLIT) help@canvas.rutgers.edu Call: hrs./7 days 1

2 training initiatives used t supprt develpment and use f emplyee EI/ESI. Learn Abut and Engage In: assessments that are regularly applied as an rganizatinal tl t identify the EI abilities and ES cmpetencies f emplyees and leaders. Learn: best practices in develping/leveraging EI abilities: awareness f self and thers, using and understanding emtins, and emtinal management. Gain: ESI skills t strengthen leadership capacity in wrksite cmmunicatin and relatinship building. Curse Cmpetencies At the cnclusin f the curse it is expected that students will demnstrate knwledge and skills in several cre areas. Specifically, students shuld be able t: Identify key theretical aspects and practical applicatins f EI abilities and ESI cmpetencies as they relate t the wrkplace. Recgnize and leverage ne's wn EI abilities and ESI cmpetencies in the wrkplace fr prfessinal success and as a ptential rganizatinal leader. Create an actinable plan t address self and/r assessment identified abilities and cmpetencies that culd be imprved. Curse Organizatin Week 1 Curse Orientatin Weeks 2 6 Week 7 Weeks 8-11 Part I: EI Thery & Practice Research Briefing Assignment Part II: Develping & Using EI Abilities and Cmpetencies Weeks Part III: EI Leadership at Wrk Requirements The curse will include: s Fcusing n EI and ESI, students read textbk chapters, jurnal articles and reprts; watch instructr created vides and interviews with leading EI/ESI therists; and investigate material available n the Internet. Required Texts: Students are required t purchase the fllwing tw texts: Carus, D. R. and Salvey P. (2004). The Emtinally Intelligent Manager. Jssey-Bass, San Francisc CA. Weisinger, H. (1998). Emtinal Intelligence at Wrk. Jhn Wiley & Sns, San Francisc, CA. These texts can be purchased at a discunt frm multiple lcatins as sft back, hard back r ebk. Any versin is apprpriate. 2

3 Suggested: Check amazn - Success/dp/ Students can scrll dwn via link t find bth The Emtinally Intelligent Manager as well as Emtinal Intelligence at Wrk Excerpts frm ther texts are available within the curse shell, see weekly reading assignments at the end f this syllabus. Emtinal Intelligence/ Emtinal and Scial Intelligence Assessments Students are required t engage in a frmal EI evaluatin using the MSCEIT. If desired, students are als allwed t al be evaluated by the ESCI. MSCEIT (Mayer-Salvey-Carus Emtinal Intelligence Test) ESCI (Emtinal Scial Cmpetency Inventry) The MSCEIT is an EI ability test that is taken in ne sitting nline. The ESCI is an nline cmpetency test that invlves tw stages. First the student takes the nline assessment. Next selected wrkplace representatives engage in a 360 evaluatin. The ESCI scres invlve nt nly the student s self rating but als the evaluatin by persnnel at their wrkplace. Chsing the ESCI requires students t chse and engage at least 2 c-wrkers and/r supervisrs in the evaluatin prcess. Assignments Item Specifics % f Ttal Grade Writing Assignments Frums Quizzes 4 Writing Assignments Addressing Tpics in Curse Unit I: Assignment #1 (135 pints); #2 (150 pints); Unit II: Assignments # 3 (115 pints); Unit III: Assignment #4 (150 Pints) Wrth a ttal f 550 pints (55%) 8 Frums (Must participate in 6) Ttal pints available thrugh frum wrk: 300 pints 4 Quizzes Wrth a ttal f 150 pints 55% 30% 15% Ttal 100% Students are required t cmplete the fllwing: Writing Assignments (550 pints - 55% f final grade) Fllwing writing assignment templates and instructins each student cmpletes and submits the fllwing: #1 EI Thery and Assessments (135 pints due week 5) Sectin I: Cmpletin f and Reflectin n EI Assessment: Students cmplete, examine and discuss the prcess f assessment; MSCEIT (and if selected, the ESCI 360); and 2 self-reprts Students apply knwledge gained in unit I when develping written respnses t questins psed regarding the benefits f their EI strengths and the ptential ptins fr EI skill develpment. Sectin II: EI Mdels and Assessments: Using knwledge f the EI assessments regularly used in the wrkplace, students discuss the differences between the assessments and the theretical mdels that supprt the assessments. 3

4 #2 EI Research Briefing (150 pints due week 7) Using a list f recmmended research articles n a variety f aspects f EI thery and practice as well as lcating research articles nline thrugh the Rutgers Library system, students chse 2 research articles t discuss: tpic being investigated, results f the research, and the ptential fr use f findings in the wrkplace. #3 Awareness and Management f Emtins Exercises (115 pints due week 10) Sectin I: Self-Awareness: students t keep a diary fr a minimum f 5 days and reflect n thughts/behavirs assciated with emtins experienced during diary keeping perid. Cnnect reflectins n activity nted abve t awareness f emtins curse cntent. Sectin II: Managing Emtins: Cnditined Relaxatin Respnse Invlves experimentatin with cnditined relaxatin techniques t gain mre cntrl f emtins. Students keep a diary that dcuments experimentatin with the technique. Students identify and discuss their knwledge f key cncepts; present strategies f imprtance as strategies are assciated with student s develpmental needs. #4 Readiness fr Change and EI Plan (150 pints due week 13) Sectin I: Self Directed Learning Readiness and Change Students prvide written respnses t 4 f the 9 questins psed within the apprpriate sectin f the chapter titled Hw and Why Individuals are able t Develp Emtinal Intelligence. (Challenges and Paths t Yur Readiness t Change); discuss understanding f key cncepts presented in dcument. Sectin II: Plan fr Change Reflecting n abilities and cmpetencies identified thrugh the assessment prcess (Writing Assignment #1: EI Assessment Reflectin) and material discussed thrughut the semester, students develp and substantiate a basic plan fr: develping/strengthening needed EI skills/cmpetencies; leveraging high quality skills/cmpetencies that already exist. Frums (wrth a ttal f 300 pints; 30% f final grade) There are 8 frums in the curse. Students must engage in 6 f the frums. A minimum f 3 cmments is required. Frums pen Thursday mrnings; 1 st Cmment by Saturdays; Frums clse Tuesdays 11:59 pm. Frums are pst first. Students cannt see ther learning cmmunity cmments until they ffer an riginal cmment. Why Are Frums Imprtant? 1) Frums require engagement in curse material. A mre engaged student will retain infrmatin and als make meaning ut f the material being investigated. 2) Students can cmmunicate their insights and thughts pertaining t a particular tpic, as well as learn frm ne anther in the prcess. 3) The cntent f what a student chses t share within a frum is a means fr the instructr t identify whether r nt a student cmprehends required reading and /vide assignments. Frum # Tpics Week 1 EI Abilities, Cmpetencies and the Wrkplace Reflectin n Self-Assessments 1 2 Perspectives n the Science and Histry f EI/ESI 2 3 Hw Emtins Wrk; Develping EI Abilities and Cmpetencies 3 4 Wrkfrce Diversity and EI in the Wrkplace 5 4

5 Increasing Emplyee Skills & Cmpetencies 5 Wrkplace Leadership: Using and Understanding Emtins Empathy 9 6 Managing Other Peple s Emtins; Relatinship Building at Wrk; Interpersnal Expertise Cncepts 12 7 EI/ESI and Teams 13 8 EI/ESI and Cmmunicatin at Wrk/ The Future f EI/ESI in the Wrkplace 14 Test Yurself Quizzes (4 wrth 150 pints 15% f final grade) Each quiz is wrth between pints each The purpse fr the quizzes is t help students recgnize the amunt f knwledge/skills they have gained frm reading/watching curse materials thrugh a lw pint bearing/lwer stress prducing activity. In additin, students shuld use the Test Yurself quizzes as a learning pprtunity by checking their answers against crrect answers. Students can take the quiz 1 2 times. Quizzes are pen bk. Students can review the answers t the questins after the quiz clse date. Quizzes are true/false, multiple chice, and multiple answer. Quizzes pen Fridays and clse 11:59 pm Tuesday nights. Questins are randm and are taken frm a bank f questins. Quizzes remain pen fr 1 hur; plenty f time t answer questins. Plicies and Prcedures The curse begins Wednesday, January 20. Last assignment will be submitted n Mnday, May 2. This is an asynchrnus curse. Wednesdays are the beginning f each curse week. A weekly message is attached t a annuncement Wednesday mrnings by 10 am Eastern Time. weekly messages is a required activity. Students are respnsible fr the cntents f weekly messages. Messages present timely infrmatin n curse activities/assignments and cntent. Message Checking Plicies Messages Sent t Instructr s Canvas Inbx Unless students receive advance ntificatin, the instructr will check her Canvas Inbx by 10:00 am ET n regular wrkdays. (This excludes Sundays and Spring Break.) If a student sends a cmment r questin, the instructr will address the cntents f the message within 24 hurs. Messages Sent t Student Canvas Inbx It is the respnsibility f the student t regularly check fr incming curse. Messages are always sent thrugh the Canvas messaging system. Students Things happen. When yu dn t have t attend a class sessin in persn, it s easy t let a situatin in yur persnal r prfessinal life get in the way f nline curse wrk. In additin, remember the first rule in cmputer use the cmputer r Internet cnnectin will act up at the mst critical time. Because things happen it s a best practice nt t wait until the last minute t make a cmment in a frum, uplad a writing assignment r cmplete a Test yurself Quiz. will receive a ntificatin when a new message has been sent t his/her Canvas inbx. Frgetting r being unable t check fr messages in ne s Canvas inbx is nt an excuse. It is the student s respnsibility t recgnize pen, clse, first cmment and due dates fr assignments/assessments. Use the curse calendar t identify all assignment due dates and graded assignment return dates. An nline versin f the calendar is available thrugh clicking n the Calendar tab in the 5

6 navigatin bar (red area t the left f the screen in the curse shell.) A hard cpy f the calendar is available thrugh the syllabus tab. The Curse Prject requires the cmpletin f the Meyer-Salvey-Carus Emtinal Intelligence Test (MSCEIT. ) must be cmpeted between established pen perid dates. When a student neglects t cmplete the MSCEIT assessment, he/she cannt cmplete Writing Assignment 1 and cmpnents f Writing Assignment 4. If a student desn t take the MSCEIT, he/she will earn n pints in areas where writing assignments required MSCEIT test results. Late Submissin Plicy Curse Prject and Writing Assignments Writing assignments are accepted up t 24 hurs (12:01 am t 11:59 pm Wednesdays) frm the due date fr a deductin f 10% f the pints attributed t the assignment. (This is a deductin f ne letter grade.) Writing assignments will nt be accepted after the 24-hur perid. Frums ccur specifically between published pen and clse dates. Engagement in frums can t be made up. First cmment deadlines are firm. N acceptatins. Test Yurself quizzes are available t cmplete between specific pen and clse dates. Quizzes can t be made up. N acceptatins. Extra Credit Extra credit ptins are described belw. These ptins are available t all students. Up t 35 pints extra credit can be earned. N ther extra credit is available at any ther time r - fr individual students. Students can earn 5 extra credit pints by cmpleting an extra assignment assciated with Writing Assignment #3 (self-awareness jurnal keeping). Students wh vlunteer t share their MSCEIT and/r ESCI 360 feedback reprt will earn 10 extra credit pints. Students wh vlunteer t als take the ESCI 360 assessment (invlves assessment frm at least 3 cwrkers) will earn 5 extra credit pints. Students wh chse t engage in an extra credit frum n use f training t increase emtinal intelligence in the wrkplace can earn up t 15 extra credit pints in assciatin with grading rubrics fr all ther frums. Grading A final grade is based n the pint system belw. Number f pints fr each curse assessment is detailed in the fllwing chart. Cmprehensive infrmatin abut grading, including rubrics fr each assignment, is available in the curse shell Pints = A Pints = C Pints = B Pints = C Pints = B+ Curse Expectatins Self-Empwerment Use f Technical Tls & Prblem Slving 6

7 It is each student s respnsibility t learn t maneuver arund the curse and use curse tls. Each student has a wealth f infrmatin and supprt t achieve this gal. Student Resurces Use a can d attitude when getting acclimated t the nline learning venue. Attitude abut achieving success r slving prblems is a key resurce. Resurces Available in Curse: Refer t the Curse Tls page under the Curse Hme mdule fr written infrmatin n cmmnly used curse tls. Curse Tls page ffers written instructins n: Updating Yur Prfile Infrmatin Watching Online Vides Assignment Submissin Instructins Discussin Instructins Technical Requirements A Help tab can be accessed thrugh the navigatin bar the left f the screen in the curse shell. Resurces Available Outside the Curse: Access t the Canvas help desk by using the phne and infrmatin prvided n the 1 st page f the syllabus as well as the curse hme page. Embrace the Opprtunities f Online Learning Online curses are different than n-the-grund curses. Beynd enjying the cnvenience in nt having t cmmute t class, chse t becme empwered by the ther benefits f nline learning. Well designed and facilitated, nline curses: feature learner-centered/self-directed learning. Self-directed learning requires mre invlvement frm the student. Mre invlvement with curse materials increases the likelihd f retentin. are assignment based. This difference requires students t cntinually d smething with the tpics being addressed in a curse. Students are engaged t make a strng cnnectin with the material. expand resurces fr study beynd the recurses in the curse shell. Students are encuraged t explre a wide variety f Internet based surces f infrmatin that addresses curse tpics. fster student-t-student interactin and supprt pprtunities that can serve as high quality learning pprtunities frm peers. ffer time fr students t cnsider cncepts and skills being addressed beynd the perid ne wuld be present in an n-the-grund classrm. supprt ne-n-ne learning thrugh nging interactin with the instructr. Yur instructr is readily available t answer questins and/r discuss curse cntent and assignments. 7

8 Assist in Creating and Fstering an Online Cmmunity f Learners Online learning cmmunities are an imprtant part and a benefit f an nline curse. Interacting with peers increases a sense f cnnectin and belnging. Interactin during the semester reminds students that they are part f a larger grup f individuals wh are engaged in the same learning experience. Beynd basic interactin, the develpment f a cmmunity f learners ffers students the pprtunity t cllabrate. Students wrk tgether and assist ne anther while fcusing n a cmmn gal successfully gaining knwledge and skills assciated with curse tpics. The respnsibility f creating an nline learning cmmunity is shared between the instructr and the student. The instructr develps a curse frmat, activities, and plicies that ffer the pssibility f a cmmunity. Hwever, student invlvement within their cmmunity is a critical cmpnent t the cmmunity s success.. When participating in this curse it is an expectatin that students will: Cmmunicate clearly, authentically, and maintain a cntent-riented fcus when making Vice Thread cmments. Intellectually challenge peers t cnsider a tpic by ffering well develped cmments that invite peers t share their reflectins n curse material. Maintain a psitive and respectful attitude when interacting with peers. flaming where students fcus n demeaning a peer instead f cnstructively ffering a differing pinin when there is a disagreement - has pint deducting cnsequences. Recgnize Best Practices and Use Them t Achieve Success Students are ffered specific directins n hw t cmplete each assignment within the curse shell. Students shuld refer t assignment pages t understand hw t cmplete assignments. In additin, specific grading rubrics are linked t each assignment riented page s that students understand exactly hw each assignment will be assessed. It is expected that students will be attentive t directins and the grading criteria fr assignments. Paying attentin is in the student s best interest. Weekly Schedule and Cntent and vide material belw represent cre material fr the semester. Refer t weekly tpic pages in curse shell fr a cmplete listing. Part I: EI Thery & Practice Develping an Accurate Perspective Week 1 Tpic: Curse Orientatin 1 st weekly message All material linked t curse hme page: Syllabus, Calendar, Meeting Curse Expectatins; Assessments 8

9 Vide Welcme and Curse Overview Prfessr Marsden Tpic: Sampling Emtinal Intelligence Webwrk: Peruse several sectins f the website Cnsrtium fr Research n Emtinal Intelligence in Organizatins, Rutgers University, < > EI at Wrk Case Studies: The Emtinally Intelligent Manager Text Excerpt: Chapter 12 Managing Yu: Applying Yur Emtinal Intelligence Skills, p Gleman, D. (1998). Wrking with Emtinal Intelligence, Bantam Bks, New Yrk, NY. Excerpt: Case study: p Mayer, J. D., & Carus, D. R. (2002). The Effective Leader: Understanding and Applying Emtinal Intelligence. Ivey Business Jurnal, 67. Excerpt: p Vide and Audi Optins (selectin f researchers and therists discuss varius EI related cncepts) Richard Byatzis, David Carus; Daniel Gleman, Peter Salvey, Reuven Bar-On Links available in curse shell. Assignment: Enter Bi Infrmatin int Prfile Area Cmplete Self Assessments (nt submitted, used in a future writing assignment and discussed in Frum 1 Frum 1: EI Abilities, Cmpetencies and the Wrkplace/Reflectins n Self Assessments Week 2 2 nd Weekly Message Tpic: Science and Histry f Emtinal Intelligence Vides The Histry and Use f Emtinal Intelligence Part I and Part II Prfessr Marsden Understanding the Cncept f Emtinal Intelligence Prfessr Cherniss Cherniss C (2010). Emtinal Intelligence: Tward Clarificatin f a Cncept. Industrial and Organizatinal Psychlgy, 3(1), Recmmended Cherniss C (2010). Emtinal Intelligence: New Insights and Further Clarificatins. Industrial and Organizatinal Psychlgy, 3(2), NOTE: Recmmended week 2 required week 5. Castellan, S. (2014). Getting Sphisticated Abut Emtinal Intelligence. T+D, 68(6),

10 Assignment: Frum #2: Perspectives n the Science and Histry f EI/ESI Extra Credit Frum: Cnnect with Yur Learning Cmmunity Identify the tl t be used fr EI assessment (Just MSCEIT - r MSCEIT and ESCI 360 If yu chse t be evaluated by the ESCI alng with the MSCEIT, list evaluatrs) Week 3 3 rd Weekly Message Tpic: Hw Emtins Wrk : The Emtinally Intelligent Manager Text Chapter 1 - Emtins and Reasning at Wrk, p Vides: Gleman, D. (2011). The Brain and Emtinal Intelligence: New Insights. Mre Than Sund, Nrthamptn, MA. Excerpts: The Scial Brain, p The Scial Brain Online, p Hughes, M., Terrell, J. B (2007). The Emtinally Intelligent Team, Jssey-Bass, San Francisc CA. Excerpt: What Are Emtins?, p Hw Emtins Wrk Prfessr Marsden The Brain and ESI Daniel Gleman (YuTube) Tpic: Develping EI Abilities & Cmpetencies : The Emtinally Intelligent Manager Text Chapter 2 An Emtinal Blueprint, p Gleman, D. (2011). The Brain and Emtinal Intelligence: New Insights. Mre Than Sund, Nrthamptn, MA. Excerpts: Develping Emtinal Intelligence, p Scial Emtinal Learning, p Gleman, D. (1998). Wrking with Emtinal Intelligence, Bantam Bks, New Yrk, NY. Excerpt: p Recmmended Abut learning EI cmpetencies Ktsu, I., Nelis, D., Gregire, J., & Miklajczak, M. (2011). Emtinal Plasticity: Cnditins and Effects f Imprving Emtinal Cmpetence in Adulthd. Jurnal f Applied Psychlgy, 96(4), NOTE: Intrductin, Discussin and Cnditins f EC Imprvement sectins f this article. 10

11 Abut learning EI n the rganizatinal level Lindebaum, D. (2009). Rhetric r Remedy? A Critique n Develping Emtinal Intelligence. Academy f Management Learning & Educatin, 8(2), Abut the brain and learning ESI Gleman D, & Byatzis R. (2008). Scial Intelligence and the Bilgy f Leadership. Harvard Business Review, 86(9), Vides: Learning EI Cmpetencies vs Intellectual Learning Prfessr Cherniss Making Change: Hw t Imprve Yur EI (4:30 minutes) - Daniel Gleman Assignment: Frum #3: Hw Emtins Wrk; Develping EI Abilities and Cmpetencies Cmplete MSCEIT/Fllw Up with Assessrs - ESCI Week 4 4 th Weekly Message Tpic: Assessing EI : Stein, S. J. (2009). Emtinal Intelligence fr Dummies, Jhn Wiley & Sns, Mississauga, Ontari, Canada. Chapter 4: Investigating the Science Behind Emtinal Intelligence, p Excerpts: Understand Hw EQ Tests Wrk, p Understand Hw EQ Tests Wrk Cmpared t Persnality Tests, p Recmmended Cte, S. (2010). Taking the "Intelligence" in Emtinal Intelligence Seriusly. Industrial and Organizatinal Psychlgy: Perspectives n Science and Practice, 3(2), Webwrk: Cnsrtium fr Research n Emtinal Intelligence in Organizatins, Measurements Sectin: MSCEIT, ESCI, EQ-I PwerPint: Measuring EI Prfessr Marsden Assignments: Review Results f MSCEIT/ESCI Wrk n Writing Assignment #1 Test Yurself Quiz: Weeks 2-4 Week 5 5 th Weekly Message Tpic: Benefit f EI in the Wrkplace : Freedman, J. & Everett, T. (2008). The Business Case fr Emtinal Intelligence, Six Secnds. p

12 Zeidner, M., Matthews, G., Rberts, R.D. (2009). What We Knw Abut Emtinal Intelligence, Massachusetts Institute f Technlgy, Cambridge, MA. Excerpt: Chapter 9: Wrk and Emtinal Intelligence Chapter Intrductin, p Recmmended: Practical Utility f EI at Wrk, and Jb Satisfactin p Gardenswartz, L., Cherbsque, J., Rwe, A. (2008). Emtinal Intelligence fr Managing Results in a Diverse Wrld, Davis-Black Publishing, Muntain View, CA. Excerpt: The Pwer f Emtins in Dealing with Diversity, p Assignment: Frum # 4: Wrkfrce Diversity and EI in the Wrkplace/ Increasing Emplyee Skills & Cmpetencies Writing Assignment #1: EI/ESI Thery and Assessments (135 Pints) Week 6 6 th Weekly Message Tpic: Training fr Develpment f EI : Cherniss, C., Gleman, D. (2001). The Emtinally Intelligent Wrkplace, Jssey-Bass, San Francisc, CA. Excerpt: Chapter 9: Training fr Emtinal Intelligence, p Vides: Zeidner, M., Matthews, G., Rberts, R.D. (2009). What We Knw Abut Emtinal Intelligence, Massachusetts Institute f Technlgy, Cambridge, MA. Excerpt: Chapter 9: Wrk and Emtinal Intelligence Training EI Cmpetencies in the Wrkplace, p Recmmended Ciarrch, J. & Mayer, J. D. (2007). Applying Emtinal Intelligence, Psychlgy Press, New Yrk, NY. Excerpt: Chapter 6: The Key Ingredients f Emtinal Intelligence Interventins: Similarities and Differences, Cherniss, C., Grimm, L., & Liautaud, J. P. (2010). Prcess-designed training: A new apprach fr helping leaders develp emtinal and scial cmpetence. Jurnal f Management Develpment, 29, Update n Successful Training Initiatives in the Wrkplace Prfessr Cherniss The Ingredients f Effective Interventin in the Wrkplace Prfessr Cherniss Assignment: Extra Credit Frum: Increasing Emplyee Skills & Cmpetencies 12

13 Week 7 Assignment: Writing Assignment #2: EI Research Briefing (150 pints) Part II Develping & Using EI Abilities and Cmpetencies Weeks 8 8 th Weekly Message Tpic: Increasing Awareness f Self and Others Self: Emtinal Intelligence at Wrk Text Part One: Increasing Yur Emtinal Intelligence, p. 1-2 Chapter 1: Develping High Self Awareness, p Others: The Emtinally Intelligent Manager Text Chapter 3 Read Peple: Identifying Emtins, p Chapter 8 Read Peple Crrectly: Imprving Yur Ability t Identify Emtins, p Vide Gardenswartz, L., Cherbsque, J., Rwe, A. (2008). Emtinal Intelligence fr Managing Results in a Diverse Wrld, Davis-Black Publishing, Muntain View, CA. Excerpts: Intercultural Literacy- Others Accurately, p Emtinal Awareness Prfessr Marsden Assignments: Develp Sectin I f Writing Assignment #3 Test Yurself Quiz: Weeks 5 6, 8 Week 9 9 th Weekly Message Vide EI Tpics We Usually Dn t Understand Prfessr Marsden Tpics: Using Emtins Effectively & Empathy The Emtinally Intelligent Manager Text Chapter 4 Get in the Md, Using Emtins, p Chapter 9 Get in the Right Md: Imprving Yur Ability t Use Emtins, p Gleman, D. (2011). The Brain and Emtinal Intelligence: New Insights. Mre Than Sund, Nrthamptn, MA. Excerpt: The Varieties f Empathy, p

14 Vides Stein, S. J. (2009). Emtinal Intelligence fr Dummies, Jhn Wiley & Sns, Mississauga, Ontari, Canada. Excerpt f Chapter 7 Understanding Empathy, p Using Emtins t Yur Benefit in the Wrkplace Prfessr Marsden Empathy, Emtinal Abilities and Cmpetencies Prfessr Marsden Tpic: Understanding Emtins Effectively The Emtinally Intelligent Manager Text Chapter 5 Predict the Emtinal Future: Understanding Emtins, p Chapter 10 Predict the Emtinal Future Accurately: Imprving Yur Ability t Understand Emtins, p Vide Assignment: Gardenswartz, L., Cherbsque, J., Rwe, A. (2008). Emtinal Intelligence fr Managing Results in a Diverse Wrld, Davis-Black Publishing, Muntain View, CA. Excerpts: Intercultural Literacy- Transcending Yur Own Perspective and Shwing Empathy, p Understanding Emtins at Wrk Prfessr Marsden Frum 5: Using and Understanding Emtins/Empathy Week 10 Tpic: Managing Emtins: Self Vide Learning Managing Emtin Skills Prfessr Marsden 10 th Weekly Message ed t student and placed in the weekly messages file in dcument sharing Weisinger, H. (1998). Emtinal Intelligence at Wrk. Jhn Wiley & Sns, San Francisc, CA. Chapter 2 Managing Yur Emtins, p Carus, D.R. and Salvey, P. (2004). The Emtinally Intelligent Manager, Jssey-Bass, San Francisc CA. Chapter 6 D It with Feeling: Managing Emtins, p Chapter 1 - D It With Smart Feelings: Imprving Yur Ability t Manage Emtins, p Assignments: Wrk n Sectin II in Writing Assignment #3 Writing Assignment #3 due. Week 11 Tpic: Making Changes 14

15 Byatzis, R.E. (2001). Hw and Why Individuals are able t Develp Emtinal Intelligence in The Emtinally Intelligent Wrkplace, Cherniss, C. and Gleman, D. (eds). Jssey-Bass, San Francisc, CA. Excerpt: Why Wuld Peple Want t Change?; 1. Deciding Wh I Am and Wh I Want t Be (explring Real Self and Ideal Self); 2. Balance between Preservatin and Adaptatin; 3. The Decisin t Change; 4. The Decisin t Act p Website Cnsrtium fr Research n Emtinal Intelligence in Organizatins Als authred by Byatzis: Unleashing the Pwer f Self Directed Learning Assignment: Wrk n Sectin I: Self Directed Learning Readiness and Change f writing assignment #4 Test Yurself Quiz: Weeks 9-11 Part III Overview Prfessr Marsden Week th Weekly Message Part III EI Leadership at Wrk Tpic: Managing Other s Emtins The Emtinally Intelligent Manager Text Chapter 13 Managing Others: Applying EI Skills with Others, p Recmmended Stein, S. J. (2009). Emtinal Intelligence fr Dummies, Jhn Wiley & Sns, Mississauga, Ontari, Canada. Vide Chapter 8 Managing Other Peple s Emtins, p Regulating the Emtins f Others Prfessr Cherniss Cmpetencies Necessary t Regulate the Emtins f Others - Prfessr Cherniss Tpic: Relatinship Building at Wrk Emtinal Intelligence at Wrk Text Chapter 5 Develping Interpersnal Expertise, p Vide Chapter 6 Helping Others Help Themselves, p Cmpetencies Invlved in Interpersnal Expertise Prfessr Marsden 15

16 Assignment: Frum 6: Managing Other Peple s Emtins; Relatinship Building at Wrk; Interpersnal Expertise Cncepts Week th Weekly Message Tpic: Leadership, EI and Teams Trth, A. C., Jrdan, P. J., Lawrence, S. A, Tse, H. H.M. (2012). A Multilevel Mdel f Emtinal Skills, Cmmunicatin Perfrmance, and Task Perfrmance in Teams. Jurnal f Organizatinal Behavir, 33(5), Sectins: Intrductin, Emtinal Skills, Team Emtinal Skills, Emtinal Skills and Cmmunicatin at the Individual Level, Emtinal Skills and Task Perfrmance at the Team Level, Emtinal Skills and Perfrmance Crss-Level Relatinships, p Kman, E. S., & Wlff, S. B. (2008). Emtinal Intelligence Cmpetencies in the Team and Team Leader: A multi-level examinatin f the impact f emtinal intelligence n team perfrmance. Jurnal f Management Develpment, 27(1), Sectins: Intrductin, Definitins; Defining Emtinal Intelligence at the Team Level; The Relatin Between Team Leader EI and Grup EI; EI and Teams, p Recmmended Zampetakis, L. A., & Mustakis, V. (2011). Managers' Trait Emtinal Intelligence and Grup Outcmes: The case f Grup Jb Satisfactin. Small Grup Research, 42(1), Sectins: Intrductin, Theretical Backgrund and Hyptheses (Managers Trait and Grup JS; Grup Evaluative Judgment f Managers Trait EI, p Assignment: Frum 7: EI/ESI and Teams Writing Assignment #4: Change and EI Plan Due Week th Weekly Message Tpic: Cmmunicatin at Wrk Weisinger, H. (1998). Emtinal Intelligence at Wrk. Jhn Wiley & Sns, San Francisc, CA. Chapter 4 Develping Effective Cmmunicatin Skills, p Vide Cmmunicatin and EI - Prfessr Marsden EI and 21 st Century Cmmunicatin Prfessr Cherniss Assignment: Frum 8: EI/ESI and Cmmunicatin at Wrk/ The Future f EI/ESI in the Wrkplace Test Yurself Quiz: Weeks