Advice from Management Gurus Martin Kirk PhD, Director ORS & SPARC, University of British Columbia

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1 2017 SRA International - Annual Meeting October 14-18, 2017 Advice from Management Gurus Martin Kirk PhD, Director ORS & SPARC, University of British Columbia

2 TOPICS COVERED BY THE GURUS 1. Psychology of Success 2. Lateral Thinking 3. Productivity 4. How to build successful companies 5. Success strategies 6. Success attributes 7. Organizational success 8. Avoiding cognitive bias 8. Hiring Strategies 2

3 SIX THINKING HATS EDWARD DE BONO Lateral Thinking- technique of exploring different perspectives towards a complex situation or challenge Each hat represents different perspective: 1. White hat neutral, objective facts what is needed and how can the data be secured 2. Red hat feeling, emotion, intuition, hunch, subjective, view without justification 3. Black hat Judging, critical, why something is wrong/wont work, logical negative view 4. Yellow hat Sunshine, optimism, logical positive view, look for benefits, what s good 5. Green hat Creative thinking, possibilities and hypotheses, new ideas 6. Blue hat Process, steps, chairperson, organizer, thinking about thinking Structured sequence: 1. Present the facts white hat 2. Generate ideas about how to handle problem green hat 3. Evaluate the merits of the idea yellow hat 4. Test everyone s gut feeling about the alternatives red hat 5. Summarize blue hat 3

4 THE 7 HABITS OF HIGHLY EFFECTIVE PEOPLE STEPHEN COVEY To be highly effective.initiate, focus, prioritize, connect, cooperate, improve yourself and let others win. 1 HABIT ONE BE PROACTIVE Don t delay! 2 HABIT TWO BEGIN WITH THE END IN MIND Thriving on change requires a core of robust values. 3 HABIT THREE PUT FIRST THINGS FIRST We don t manage time. We can only manage ourselves. 4 HABIT FOUR SEEK TO UNDERSTAND, THEN BE UNDERSTOOD Empathic listening is with the ears, eyes, and heart 5 HABIT FIVE THINK WIN/WIN If a deal hurts them, it will hurt you. 6 HABIT SIX SYNERGIZE Look for the added value of the partner contributions 7 HABIT SEVEN SHARPEN THE SAW To stay strong, re-energize and renew the spirit. 4

5 GOOD TO GREAT JIM COLLINS Find and Keep the right people. When in doubt Don t hire Work hard to find right fit for top people in your organization.move them around the bus! When you need to make a people change Act! Put your best people on your biggest opportunities Not your biggest problems! Leadership Level 4 leadership.genius leader with 1000 followers Level 5 leadership visionary leader with strong team providing people opportunity to be heard Jimcollins.com 5

6 MORE MANAGEMENT GURU NUGGETS People who try and benefit others in their interactions are the most successful people Give and take - Adam Grant You should not follow your passion but rather refine your craft So good they cant ignore you- Cal Newport For employees to be continually engaged, happy and productive, they need small victories every day The progress principle Teresa Amabile and Steven Kramer People are motivated more by meaning than pleasure or even happiness Mans search for meaning- Viktor E Frankl After leading GM for 23 years, Sloan discovered that decentralization breeds innovation My years with GM - Alfred Sloan When hiring the brightest people in the world, select for personality How google works - Eric Schmidt and Jonathon Rosenberg 6

7 NUGGETS CON T Often decision making gets stifled by cognitive biases we not be aware of Decisive - Dan and Chip Heath Stress free productivity is a product of knowing your long term priorities and breaking your near term priorities into actionable projects Getting things done - Dave Allen Teams falter because of: absence of trust, fear of conflict, fear of commitment, avoidance of accountability and inattention to results The 5 Disfunctions of a team - Patrick Lencioni With training you can turn life s constant negotiations into win-wins Getting to yes - Roger fisher Rather than work forward from a technology or strategy, work backward from customer needs and develop simplest possible product/service The lean start up - Eric Ries 7

8 AND EVEN MORE NUGGETS Intelligence alone is not enough to be successful and must be complimented with self control, persistence and motivation Emotional intelligence - Dan Goleman Being effective is as much about what you choose not to do as what you actually do every day The effective executive Peter Drucker Although we have come to think of extroverted, charismatic leaders as the ideal, introverts have an important advantage Quiet - Susan Kain If you think success is the result of effort rather than talent you are more likely to succeed Mindset - Carol Dweck Building a company like Virgin requires humour and gumption The Virgin way Richard Branson 8

9 CONCLUSIONS Hiring top quality (personality being key attribute) people is a critical skill EQ and soft skills are critically important Decentralize innovation where possible Take a sequenced, multi-perspective, logical/lateral approach to problem solving/idea creation Cut out non-essential tasks.focus on the goal don t be distracted Visionary, team-building leaders better than genius, charismatic ones! Break down big, complex tasks into manageable chunks Pay close attention to why teams succeed and fail Negotiation is fundamental life and business skills Bias free decision-making is important to arrive at best destination Importance of client focus People motivated by meaning rather than $, happiness or pleasure Hard work often more important than innate talent Finding the right place for top performers in an organization is critical be adaptable and act with intent 9

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