Leveraging the Power of Emotional Intelligence. Presented By: Jen Shirkani

Transcription

1 Leveraging the Power of Emotional Intelligence Presented By: Jen Shirkani

2 Most often, success or failure in a job comes down to how we manage ourselves and how well we manage relationships with coworkers not how much we know.

3 Emotional Intelligence (EQ)

4 Championship Teams Have Engaged Members Engagement is employees willingness and ability to contribute to the company s success; people s desire to give discretionary effort in their jobs.

5 Why Is Engagement Challenging? Requires continuous attention Cultural and generational variances Discomfort with soft or abstract concept Paradigm shift no longer just pay for performance Requires emotionally engaging leadership

6 The EQ Edge HIGHER EARNINGS Employees with high EQ earn an average of $29,000 more per year. EXCELLENT PERFORMANCE When compared the ratio of technical skills, IQ and emotional intelligence as ingredients of excellent performance, emotional intelligence proved to be twice as important as the others for jobs at all levels. Source: Emotional Intelligence 2.0 / What Makes a Leader

7 Key EQ Skills

8 Self Awareness

9 5 Characteristics of People Who Are Self- Aware: 1. Comfortable with Themselves 2. Transparent 3. Self-Assured 4. Open to Feedback 5. Self-Reflective

10 Self-Awareness and EQ Without EQ: This is who I am. Take it or leave it. I m in a bad mood but it s justified because the other person is being rude. I have a lot of leadership strengths and my success proves it. With EQ: This is who I am but I can make temporary adjustments to adapt to others. The other person is being rude but that does not give me permission to have a bad attitude. I have to work hard to earn respect of each person I interact with regardless of my past success.

11 The Enemy of EQ?

12 Empathy

13 5 Characteristics of People Who Use Empathy: 1. Understanding 2. Humble 3. Listens to Understand 4. Curious 5. Considerate

14 Empathy and EQ Without EQ: I don t want to encourage this person to complain more so I will avoid them. I m so worried about giving this person bad feedback. I can t sleep tonight and might need to take a PTO day tomorrow. I am so sorry. I feel terrible I did that. It s all my fault. I am so sorry. I feel terrible With EQ: I will listen but with boundaries. I must not put my discomfort above what is in their best interest. I made a mistake and have apologized. I need to move on.

15 Self Control

16 5 Characteristics of People Who Use Self- Control: 1. Diplomatic 2. Influential 3. Composed 4. Intentioned 5. Mature

17 Self-Control and EQ Without EQ: Blah, blah, blah, blah. I m always calm, cool and composed no matter how upset the person is. The more upset they are the more collected I stay. I am swamped this week, this is a meeting with my team so I can wing it. With EQ: I will wait to give my opinion and force myself to stop and read my audience before proceeding. I work hard to show expression on my face even though it doesn t come naturally. I have preplanned my meeting, organized an agenda and am prepared.

18 Adaptability

19 5 Characteristics of People Who Are Adaptable: 1. Open Minded 2. Handle Change Well 3. Proactive 4. Learner 5. Resilient

20 Adaptability and EQ Without EQ: I am very good in the role I am in, why mess with a good thing and risk failure? I will go along to get along even if I don t agree. I love doing new things and bringing new ideas to my team. Change is good. With EQ: Staying in my comfort zone does me and my company a disservice. I will say no when I need to in a non-offensive way. Even though I love new ideas I need to respect the current demands on my team before implementing change.

21 Optimism

22 5 Characteristics of People Who Are Optimistic: 1. Happy 2. Encouraging 3. Accountable 4. Peaceful 5. Grateful

23 Optimism and EQ Without EQ: Stop focusing on the problem and let s just fix it. I can t stand complaining. Venting is too negative. I like everyone I meet. I never have bad days. Life is always good. With EQ: When problems are misdiagnosed it leads to bigger problems. I will use my patience to allow people time to process in their own way. Life has setbacks. Not everyone is good. People face real struggle.

24 EGO

25 Ego Triggers Type A Personality Workload Stress Overly Concerned with Image or Reputation Concerns

26 Leverage THE POWER OF EQ: Recognizing your own emotions and moods (Self- Awareness)

27 Leverage THE POWER OF EQ: Reading how others feel and view the world (Empathy)

28 Leverage THE POWER OF EQ: Responding with good judgment and consideration for the situation (Self-Control)

29 Free Resources: Free Performance Pointers Articles Text Monthly to

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