INTERVIEWING TECHNIQUES

Transcription

1 INTERVIEWING TECHNIQUES Presented by David E. Zulawski, CFI, CFE for Middle Tennessee Chapter January 20, 2011 Wicklander-Zulawski & Associates, Inc Main Street Downers Grove, IL Phone: Fax: Copyright 2011 Wicklander-Zulawski & Associates, Inc.

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3 A. Construction of The Wicklander-Zulawski Method (The W-Z Method) Establish Behavioral Norm 1. Verify suspect s personal background to establish behavioral norm Are you still living at? Develop Rapport 2. Develop Rapport I m going to be telling you a lot about who I am and what I do but before I do, tell me a little about yourself. W-Z Method 3. Who we are and what we do 4. Types of losses 5. How investigations are conducted Rationalization Summary 6. Summary of possible rationalizations Short discussion of why mistakes are made. Impulse, Accidents, Peer Pressure, Financial. You know there are a lot of reasons why people make mistakes. Sometimes 7. First Rationalization First Rationalization a) Choose the first rationalization based either on the background of the subject or behavior observed during the summary. b) State Rationalization i.e. Peer Pressure, For example, we ve all had times in our life where peer pressure has influenced us, and we did things we didn t really want to do. c) Create a story or illustration that helps the subject understand peer pressure. I remember one time that d) State moral of story So everyone can be influenced by friends. That s a lot different than someone who takes a job with the intention of taking things. e) Link back to the investigation That s why we sit down to talk to someone after an investigation, to find out the reasons why.

4 Change Perspective 8. Change the subject s perspective Let s say you owned your own company and you had two employees Second Rationalization Second Rationalization a) Choose the second rationalization based on the subject s background or behavior observed during the summary. If personal information is known about the subject that may relate to the reason for the theft, a rationalization that mirrors their personal situation should be used. This rationalization may be the same topic as the one just used. b) State rationalization i.e., Financial For example, we ve all had times in our life where our money doesn t go as far as we would like it to go. c) Create a story or illustration that helps the subject to understand financial pressure. d) State moral of story If someone takes money to pay for bills or to take care of their family, that s a lot different than someone who is taking it to go out and buy drugs. e) Link to investigation The investigation is very clear as to what happened: we just need to understand why things happened. Address Hope 10. Address the subject s hope or their mental state Sometimes a person thinks that by saying nothing, the problem will go away and nothing will happen. That s why we do the investigation up front so the company can still resolve the situation even if the individual decides to say nothing. Create Urgency 11. Create Urgency That s why it s important that a person understand that they have the ability to influence the decision making process. That s why we need to get this resolved today! FORM# 6019C

5 Protect Evidence 12. Protect Evidence Now I know sometimes people wonder why we don t just show them what we have. I don t do that for a very specific reason. When I walk out of here I am going to be asked What kind of person is he? The only way I know is if you tell me things that I already knew without being prompted. Test for Submission 13. Test for submission The problem is we don t know what problems you may be facing outside of work. Assumptive Question 14. Assumptive question Used only if the Interrogator believes the subject is ready to make an admission. Bob what s the most amount of money you took in any single day? Follow-Up Question 15. Follow Up Question Used when the subject gives admission behavior before answering the Assumptive Question. It wasn t $100,000.00, was it? Support Admission 16. Support Admission Lets the subject know he has confessed and supports the admission. That s great. From the investigation I didn t think it was quite that much. What s the most you took in any day? Could it have been as much as $9,000.00? Develop Admission 17. Develop admission Answering the investigative questions of who, what, when, where, how and why. Written Statement 18. Written Statement Letter of explanation FORM# 6019C

6 Wicklander-Zulawski & Associates, Inc. Wicklander-Zulawski & Associates, Inc. was formed May 1, The firm specializes in investigation using interview, investigative, and polygraph techniques. In addition, the organization conducts loss prevention surveys, pre-employment background investigations and training seminars. Wicklander-Zulawski & Associates, Inc. is internationally nationally recognized as the standard of the industry in interview and interrogation techniques. Wicklander-Zulawski & Associates, Inc. has instructed over a hundred thousand public and private investigators in interviews and interrogations techniques since the firm s inception. WZ currently conducts over 360 seminars a year in the public and private sectors. Wicklander-Zulawski & Associates, Inc. has developed its own nonconfrontational interrogation method and provides its own updates to the lecture materials, based on the latest research in psychological, legal, interviewing and interrogation techniques. Wicklander-Zulawski & Associates, Inc. supports its instruction with online training and review programs on the WZCampus.com. This interactive learning environment allows the student to review or gain new skills with an off-site self-paced curriculum. Individual one-on-one training is also available for those seeking to hone their skills in an intensive personally designed program. David E. Zulawski, CFI, CFE, is a graduate of Knox College, Galesburg, Illinois. After college, Mr. Zulawski spent two years with the Chicago & Northwestern Railroad as a Special Agent primarily investigating thefts from interstate shipments in northern Illinois. He then accepted a police officer position with the Barrington, Illinois Police Department. As a police officer, his duties included patrol, investigations and evidence technician. He joined the staff of John E. Reid and Associates as a polygraph examiner, seminar instructor and was later named Director of the Police and Fire Applicant Screening Division at the firm. Mr. Zulawski is a founding partner of Wicklander-Zulawski & Associates, Inc. and is responsible for research and development. He is a licensed polygraph examiner in Illinois and has personally conducted over 10,000 interviews and polygraph examinations.

7 As a Certified Forensic Interviewer (CFI) Mr. Zulawski is Chairman of the Advisory Committee of the Center for Interviewer Standards and Assessment and worked to develop the Certified Forensic Interviewer (CFI) certification examination. He is also a member of The Loss Prevention Foundation, and a Certified Fraud Examiner (CFE). David Zulawski has co-authored the text Practical Aspects of Interview and Interrogation, 2 nd Edition, with Douglas E. Wicklander. In addition to the textbook, he has also contributed chapters on interviewing and interrogation for three other books. Along with Shane Sturman, David E. Zulawski writes an ongoing column in Loss Prevention magazine on topics relating to investigation and interviewing. Mr. Zulawski has also authored training programs and acted as consultant during the writing and filming of numerous interactive computer video programs relating to interview and interrogation. He has also testified as an expert witness in the areas of interview and interrogation. Visit: Wicklander-Zulawski & Associates, Inc Main Street, Downers Grove, IL (fax)

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10 Since 1982, Wicklander-Zulawski & Associates, Inc. (WZ) has trained over 100,000 law enforcement professionals. The WZ Seminar on Criminal Interview & Interrogation ties the interpretation of verbal and physical behavior into a structured approach of interview and interrogation. This course is unique in that it provides training in multiple techniques of interview and interrogation, including the WZ Non-Confrontational Method, Behavioral Interviews and the Reid Method* The WZ Non-Confrontational Method is a structured, conversational approach that often results in an admission (or multiple admissions) without the suspect ever making a denial or protesting their innocence. Moreover, the resulting legallyacceptable confession often includes information not revealed during the investigation. WZ Non-Confrontational Method Behavioral Analysis Interview The Reid Method* Development of the Admission Interpretation of Verbal & Physical Behavior Room Setting & Preparation Legal Aspects Theme Development Handling Explanatory Denials Enticement Questions There is more than one, right way to interrogate every suspect. If a person is trained in multiple methods, they have the ability to use the technique most appropriate for the type of case and individual they are interviewing. Five (5) or more attendees save 10%. Previous attendees of a John E. Reid & Associates Interviewing & Interrogation class save 40% (additional information required to qualify for discount, call WZ for more details). Only one discount will apply to any individual or agency. Registration and Payment. Pay by credit card or check made payable to Wicklander-Zulawski & Associates, Inc. Cancellations must be received five working days prior to the seminar to receive a complete refund. * WZ is licensed by John E. Reid and Associates, Inc. (Reid), originator and developer of the Reid Method. WZ was licensed by Reid in Since that time, the extensive updates for this seminar, including the WZ Method of Non-Confrontational Interview & Interrogation, have been developed by WZ using the latest information from legal, psychological and interrogation research.