Outcomes of Community Care for Service Users & Carers Publications

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1 Outcomes of Community Care for Service Users & Carers Publications Articles and Chapters Bamford, C. (2001) 'Consulting older people with dementia: the value of different approaches', in Murphy, C., Killick, J. and Allan, K. (eds.), Hearing The User's Voice: Encouraging People With Dementia To Reflect On Their Experiences Of Services, Dementia Services Development Centre: Stirling Bamford, C. and Bruce, E. (2000) Defining the outcomes of community care: the perspectives of older people with dementia and their carers, Ageing and Society, 20, 5, Bamford, C. and Bruce, E. (2001) 'Successes and challenges in using focus groups with older people with dementia', pp in Wilkinson, H. (ed.), The Perspectives of People with Dementia: Research Methods and Motivations, Jessica Kingsley: London Beresford, B. and Sloper, P. (2003) 'Chronically ill adolescents' experiences of communicating with doctors: a qualitative study', Journal of Adolescent Health, 33, 3, Guberman, N., Nicholas, E., Nolan, M., Rembicki, D., Lundh, U. and Keefe, J. (2003) 'Impacts on practitioners of testing carer assessment tools: experiences from the United Kingdom, Canada and Sweden with insights from Australia', Health and Social Care in the Community, 11, 4, Blackwell: Oxford Harris, J. and Bamford, C. (2001) The uphill struggle: Services for deaf and hard of hearing people; issues of equality, participation and access, Disability and Society, 16, 7, Heaton, J. and Bamford, C. (2001) Assessing the outcomes of equipment and adaptations: issues and approaches', British Journal Of Occupational Therapy, 64, 7, Nicholas, E. (2003) An outcomes focus in carer assessment and review: value and challenge, British Journal of Social Work, 33, 1, Nicholas, E. (2003) How to stay afloat, Community Care, 6-12 March, 40-41

2 Nocon, A. (1996) 'Examining outcomes in community care', Research, Policy and Planning, 14, 1, Nocon, A. (1997) 'Satisfaction surveys: a note of caution', Community Care Management & Planning, 5, 1, 32-4 Nocon, A. and Qureshi, H. (1996) 'Outcomes in community care', pp in Smith, P. (ed.), Measuring Outcome in the Public Sector, Taylor & Francis: London Patmore, C. (2003) Independence day, Community Care, 6-12 February, Patmore, C. (2003) 'Managing all your home care - all the time', The Homecarer, May 6-7, United Kingdom Home Care Association UKHCA: Carshalton Beeches Patmore, C. (2002) 'Morale and quality of life among frail older users of community care: Key Issues for the success of community care', Quality in Ageing, 3, 2, Patmore, C. (2001) 'On the record', Community Care, March, Patmore, C. (2001) 'Help in adversity', Community Care, 13 December January 2002, Patmore, C. (2001) 'Can managers research their own services? An experiment in consulting frail, older community care clients', Managing Community Care, 9, 5, 8-17 Patmore, C. (2001) 'Older people identify what helps them remain independent', Prevention Works!, 13, 11 Patmore, C. (2001) 'Improving home care quality: an individual-centred approach', Quality in Ageing, 2, 3, Patmore, C., Qureshi, H. and Nicholas, E. (1999) 'Tuning in to feedback', Community Care, June, Patmore, C., Qureshi, H. and Nicholas, E. (2000) Consulting older community care clients about their services: some lessons for researchers and service managers, Research, Policy and Planning 18,1,4-11 Qureshi, H. (2003) A response to Dempster and Donnelly Outcome Measurement and Service Evaluation a note on research design : The importance of understanding social care outcomes, British Journal of Social Work, 33, 1, Qureshi, H. (2002) 'Social and political influences on services for older people in the United Kingdom in the late 20th century', Journals of Gerontology Series A: Biological Sciences and Medical Sciences, 57A, 11, M705-M711

3 Qureshi, H. (1996) 'Outcomes in services for people with learning disabilities - the heart of the matter', Tizard Review, 1, 3, Qureshi, H. (1998) 'Outcomes and Local Authorities', pp in Balloch, S. (ed), Outcomes of Social Care: A Question of Quality?, Social Services Policy Forum Paper No.6, National Institute for Social Work: London Qureshi, H. (1998) 'Internal and external evaluation of social work', Scandinavian Journal of Social Welfare, 7, Qureshi, H. (1999) 'Outcomes of social care for adults: attitudes towards collecting outcome information in practice', Health and Social Care in the Community, 7, 4, Qureshi, H., Arksey, H. and Nicholas, E. (2003) Carers and assessment, pp in Stalker, K. (ed) Reconceptualising Work with Carers : New Directions for Policy and Practice, Jessica Kingsley: London Qureshi, H. and Nicholas, E. (2001) 'A new conception of social care outcomes and its practical use in assessment with older people', Research, Policy and Planning, 19, 2, Vernon, A. and Qureshi, H. (2000) 'Community care and independence: self-sufficiency or empowerment', Critical Social Policy, 20, 2, Books and Reports Bamford, C., Qureshi, H., Nicholas, E. and Vernon, A. (1999) Outcomes of Social Care for Disabled People and Carers, Outcomes in Community Care Practice Number 6, Social Policy Research Unit, University of York: York [*price 4.00] Harris, J. and Morgan, H. (2002) Outcomes for Disabled Service Users; Interim Project Report, Social Policy Research Unit, University of York, York Morgan, H. and Harris, J. (2003) Social Care Outcomes Seminar, Issues for professionals and service users: Woburn House, London, Wednesday 8th May 2002, Research Report DH1904 (10.02), Social Policy Research Unit, University of York: York Nicholas, E., Qureshi, H. and Bamford, C. (2003) Outcomes into Practice: Focusing practice and information on the outcomes people value - a resource pack for managers and trainers, University of York, Social Policy Research Unit, York Nocon, A. and Qureshi, H. (1996) Outcomes of Community Care for Users and Carers: A Social Services Perspective, Open University Press: Buckingham

4 Nocon, A. and Qureshi, H. (1996) A Social Services Perspective, Outcomes in Community Care Practice Number 2, Social Policy Research Unit, University of York: York [*price 5.00] Nocon, A., Qureshi, H. and Thornton, P. (1997) The Perspectives of Users' and Carers' Organisations, Outcomes in Community Care Practice Number 4, Social Policy Research Unit, University of York: York [out of print available to download from SPRU s website at: Patmore, C. (2003) 'Understanding homecare providers: Live issues about management, quality and relationships with Social Services Purchasers'. Research report DH 1963 (06.03), Social Policy Research Unit, University of York: York Patmore C. (2002) Towards flexible, person-centred home care services: A guide to some useful literature for planning, managing or evaluating services for older people Research Report DH 1865a (07.02) Social Policy Research Unit, University of York: York Qureshi, H. (ed.) (2001) Outcomes in Social Care Practice, Outcomes in Community Care Practice Number 7, Social Policy Research Unit, University of York: York [*price 17.50] Qureshi, H. and Henwood, M. (2000) Older People's Definitions of Quality Services, York Publishing Services Ltd: York Qureshi, H. and Nocon, A. (1996) Expert Seminars, Outcomes in Community Care Practice Number 3, Social Policy Research Unit, University of York: York [*price 4.00] Qureshi, H. and Nocon, A. (1996) Key Issues for Local Authorities, Outcomes in Community Care Practice Number 1, Social Policy Research Unit, University of York: York [out of print] Qureshi, H., Patmore, C., Nicholas, E. and Bamford, C. (1998) Overview: Outcomes of social care for older people and carers, Outcomes in Community Care Practice Number 5, Social Policy Research Unit, University of York: York [*price 4.00] * Available from SPRU s Publications Office [Price includes postage and packaging] Research Findings Bamford, C. (1999) Outcomes of Social Care for Disabled People and Their Carers, Social Policy Research Unit, University of York: York

5 Nicholas, E. and Patmore, C. (1999) Outcomes of Social Care for Older People and Their Carers, Social Policy Research Unit, University of York: York Research Works Series The following Research Works cover the findings of research and development work carried out by SPRU with local authority partners in Research Works can be downloaded from SPRU s website at: Qureshi, H. (2000) Introducing an outcome focus into care management and user surveys, Research Works, November. An overview of the five research and development projects in which attempts were made to translate outcomes ideas, derived from prior research with stakeholders, into tools and procedures which would be useful in practice. The remaining five Research Works each describe one project in more detail. Three projects relate to care management and two to methods of collecting and using user feedback. Care Management Qureshi, H. (2000) 'Outcomes and assessment with older people', Research Works, November. A project which aimed to support care management in summarising and recording intended outcomes for older people as part of assessment. Patmore, C. (2000) 'Briefing home care staff about older people's individual needs', Research Works, November. The development and use of a form designed to brief frontline home care providers about intended outcomes, user preferences and required actions. Nicholas, E. (2000) 'Implementing an outcomes approach to carer assessment and review', Research Works, November. The use of an outcome focus, and research-based structured tools to improve practice and recording during assessment and review with carers. Collecting and using user feedback Bamford, C. (2000) 'Surveying outcomes of equipment and adaptations', Research Works, November. (also referred to as: Evaluating the outcomes of social care using postal questionnaires) A project in which stakeholders jointly developed a feedback survey of users of equipment and adaptations, including questions about outcomes. Patmore, C. (2000) 'Learning from older community care clients', Research Works, November. The implementation of a programme of "customer visits" to enable senior managers to see first hand the outcomes of services and directly discuss them with service users.

6 Note: We are unable to supply journal articles and other publications that are not published by the Social Policy Research Unit. Please seek advice from your local, work or university library, as they may be able to supply you with the document or obtain a copy for you via inter-library loan. April 2003

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