The Dementia Care in Hospitals Program A Re-evaluation in the Private Sector

Transcription

1 The Dementia Care in Hospitals Program A Re-evaluation in the Private Sector A/Professor Mark Yates Consultant Geriatrician Meredith Theobald Director of Nursing Subacute Services Michelle Morvell CNC Cognition Ballarat Health Services

2 Presentation Summary Background Changing culture in the Public Sector Dementia Care in Hospitals Program (DCHP) Re-evaluation in the Private Sector New drivers for better dementia care in hospitals Conclusions and next steps

3 Cognitive Impairment

4 Current Hospital Culture Screening for risk Alerts are used when a patient has a risk that is not easily identified hearing, vision, falls, nil by mouth The admission problem is the focus Family are for socialisation and need defined visiting times Patients with dementia are perceived as difficult Patients are expected to fulfil a defined role

5 Current Hospital Culture Patients are expected to be able to mitigates risk cooperate with treatment participate and accept investigation We know that dementia is missed Dementia, when present, was documented in the notes less than half the time.* partly because it is rarely the main game Dementia is 6-7 times more likely to be an additional diagnosis than the principle reason for admission.* so our expectations are often misguided and our care can then be error prone. *Draper et al Hospital Dementia Services project (HDS)

6 Hospitals are just not geared to look after people with dementia..joan Carer of a person with dementia in hospital Acute hospitals are not well equipped to respond to the particular needs of people with cognitive impairment and the care given can be compromised. The Victorian Dementia Task Force October 1998 I kept forgetting who said what, and there were so many different people I felt awful that I couldn't even remember what I was there for it just seemed like a thick fog Patient.

7 Australian Data Cognitive Impairment in Acute Hospitals 29.4% of the population 70 and over in acute medical and surgical wards have cognitive impairment 20.7% of the over 70s had dementia C Travers, G Byrne, N Pachana, K Klein, L Gray A prospective observational study of dementia and delirium in the acute hospital doi: /j x In print) BHS experience suggests 30% of all adults in acute beds have CI Private sector the prevalence in all adult patients was 27%

8 Cognitive Impairment and Risk Exposure Odds ratio of acquiring a preventable complication in patients with dementia compared to age matched without dementia# Medical Ward Surgical Ward UTI Pressure Ulcer Pneumonia Delirium Risk by increased exposure More likely to be readmitted in 3 months* More frequent hospitals stays* Longer hospital stays *Draper et al Hospital Dementia Services project (HDS) #Bail et al. BMJ Open in print

9 An All of Hospital Education Program to Improve the Awareness of and Communication with People with Dementia Linked to a Visual Cognitive Impairment Identifier (CII)

10 Focus Groups Facilitated by Alzheimer s Australia Victoria - People with Dementia and their Carers Identifier Learnings Acceptance Appearance Educational Learnings Content Key messages Development of teaching package Identifier Production and Marketing Image development based on key themes Hospital Wide Education Clinical Staff Non-clinical / Corporate staff Pre Intervention Care DCHP Post Intervention Care Awareness of Cognitive Impairment Awareness of Communication Strategies Use of Cognitive Impairment Identifiers Patient and carer satisfaction

11 Cognitive Impairment Identifier (CII) yes, it represents all of us contributing to a common goal, it resembles a sort of lighthouse, a beacon shining out,

12 Staff Education Communication Carer engagement Understanding

13 DCHP Phase 1 Results Staff satisfaction is important. If they burn out you lose them. Chris Baggoley 2013 Quality is defined by our patients Steve Williams 2013

14 DCHP Phase 1: Hospital Education Program Results Self-rated measures: Means (1) How would you rate your confidence in dealing with patients with dementia, delirium or memory and thinking difficulties? How would you rate your level of comfort in dealing with patients with dementia, delirium or memory and thinking difficulties? How would you rate your level of job satisfaction in dealing with patients with dementia, delirium or memory and thinking difficulties? How would you rate the level of organisational support you receive in dealing with patients with dementia, delirium or memory and thinking difficulties? In your experience how well equipped is the hospital environment to meet the needs of patients with dementia, delirium or memory and thinking difficulties? Direct care staff Nondirect care staff Total Pre Post 3.24* 3.03* 3.15* Pre Post 3.32* 3.10* 3.22* Pre Post 2.97* 2.93* 2.95* Pre Post 3.00* 2.68* 2.86* Pre Post Notes: (1) 1 = Very low, 2= Low, 3= Satisfactory, 4= High, 5= Very high. * Change in desired direction.

15 DCHP Phase 1:Carer Response Question to Carer Satisfied (%) Dissatisfied (%) Pre Post Pre Post (n=25) (n=30) (n=25) (n=30) That the staff knew the patient has CI Staff introduced themselves Staff did not expect more than patient capable of Staff explained things simply Carer invited to provide information Notice taken of information volunteered by carer Staff understanding of challenging behaviour Carer given information about treatment given Carer given option to receive discharge information The hospital is "dementia friendly" Per cent satisfied or dissatisfied Satisfied = Very Satisfied + Satisfied Dissatisfied = Unsure + Dissatisfied + Very Dissatisfied

16 Culture Change Drivers in the DCHP Screening and education linked to the CII over the bedside Using an abstract graphic An all of hospital approach Consumer permission Executive support

17 DCHP Phase Re evaluation in 7other hospitals Improvements across almost all the domains of staff knowledge, attitudes, satisfaction and perceived level of organisational support. Lincoln Centre for Ageing and Community Care Research and Victorian Department of Human Services, (2007), Evaluation of Education and Training of Staff in Dementia Care and Management in Acute Settings

18 DCHP Phase 3 Bupa Health Foundation Demonstrating transferability to the private sector Investigate the impact of the DCHP on hospital risk

19 Cabrini Staff Self-Rated Measures Self-rated measures: Average Responses (*) Site 1 Site 2 DCHP Clinical Staff Non- Clinical Staff Clinical Staff Non- Clinical Staff Overall Average How would you rate your confidence in dealing with patients with dementia, delirium or memory and thinking difficulties? How would you rate your level of comfort in dealing with patients with dementia, delirium or memory and thinking difficulties? How would you rate the level of organisational support you receive when dealing with patients with dementia, delirium or memory and thinking difficulties? How would you rate your level of job satisfaction in dealing with patients with dementia, delirium or memory and thinking difficulties? In your experience how well equipped is the hospital environment to meet the needs of patients with dementia, delirium or memory and thinking difficulties? Pre Post Pre Post Pre Post Pre Post Pre Post Notes: (*) 1 = Very Low, 2 = Low, 3 = Satisfactory, 4 = High, 5 = Very High Bold Italic = Change in "desired" direction

20 St John of God Bendigo Staff Self Rated Measures Self-rated measures: Average Responses (*) How would you rate your confidence in dealing with patients with dementia, delirium or memory and thinking difficulties? How would you rate your level of comfort in dealing with patients with dementia, delirium or memory and thinking difficulties? How would you rate the level of organisational support you receive when dealing with patients with dementia, delirium or memory and thinking difficulties? How would you rate your level of job satisfaction in dealing with patients with dementia, delirium or memory and thinking difficulties? In your experience how well equipped is the hospital environment to meet the needs of patients with dementia, delirium or memory and thinking difficulties? Clinical Staff Non- Clinical Staff Pre Post Pre Post Pre Post Pre Post Pre Post Notes: (*) 1 = Very Low, 2 = Low, 3 = Satisfactory, 4 = High, 5 = Very High Bold Italic = Change in "desired" direction

21 Cabrini Carer Response Site 1 Site 2 Question to Carer Satisfied (%) Dissatisfied (%) Satisfied (%) Dissatisfied (%) Pre Post Pre Post Pre Post Pre Post (n=19) (n=14) (n=19) (n=14) (n=9) (n=14) (n=9) (n=14) That the staff knew the patient has CI Staff introduced themselves Staff did not expect more than patient capable of Staff explained things simply Carer invited to provide information Notice taken of information volunteered by carer Staff understanding of challenging behaviour Carer given information about treatment given Carer given option to receive discharge information The hospital is "dementia friendly" Per cent satisfied or dissatisfied Satisfied = Very Satisfied + Satisfied Dissatisfied = Unsure + Dissatisfied + Very Dissatisfied

22 St John of God Bendigo Carer Response Question to Carer Satisfied (%) Dissatisfied (%) Pre Post Pre Post (n=20) (n=20) (n=20) (n=20) That the staff knew the patient has CI Staff introduced themselves Staff did not expect more than patient capable of Staff explained things simply Carer invited to provide information Notice taken of information volunteered by carer Staff understanding of challenging behaviour Carer given information about treatment given Carer given option to receive discharge information The hospital is "dementia friendly" Per cent satisfied or dissatisfied Satisfied = Very Satisfied + Satisfied Dissatisfied = Unsure + Dissatisfied + Very Dissatisfied

23 Staff Perception Change in Perceived Difficulty Cabrini Site 1 Clinical Staff Non- Clinical Staff Cabirni Site 2 Clinical Staff Non- Clinical Staff St JoG- Bendigo Clinical Staff Non- Clinical Staff % reduction in perceived difficulty experienced when working with patients with dementia, delirium or memory and thinking difficulties 23.40% 25% 42.80% 2.70% 19% 2% % reduction in perceived difficulty experienced working with the carer or family of patients with dementia, delirium or memory and thinking 2.30% 8% 31% 0.90% 5% -1%

24 Risk Change Outcome Risk measures Falls, Medication error,specialling Statistical significance not evident Small sample size Variation in data collection and reporting

25 Project Outcomes DCHP is transferable to the private setting The sustainability will be driven by the national steps to improve dementia care in hospitals

26 National Forum on Dementia in Acute Care Key recommendation improving care Screening Hospital wide education Bed based alert for staff to target appropriate care Sustainable education and culture change program CNC Cognition Flexible community options for care

27 New National Health Policy Dementia: A National Health Priority Area 2012 The National Safety and Quality Health Service Standards 2011 National Hospital Performance Authority

28 New National Initiatives Living Longer Living Better initiative Alzheimer's Australia call for a national symbol for dementia National Framework for Action On Dementia

29 ..Thank You