Who is eligible for LifeCare? What services are available?

Transcription

1 Wh is eligible fr LifeCare? What services are available? LifeCare is an emplyer prvided wrk/life benefit frm The University f Texas at Austin available t all benefits eligible emplyees and their husehld members. LifeCare prvides persnalized assistance with life s mst imprtant issues including childcare and parenting, adult care and aging, and financial and legal cncerns. LifeCare als saves emplyees and members f their husehld mney with an nline discunt center featuring discunts n brand-name prducts and services natinwide. Hw d I access LifeCare? Yu can access LifeCare services 24 hurs a day, seven days a week via a tll-free number (r fr TTY/TDD service) and nline at New users: G t the Nt Registered Yet? sectin and click Start Nw! Enter the Registratin Cde UTAUSTIN and click Cntinue On the next page, fill ut the necessary registratin infrmatin. The Member ID is yur UT Emplyee ID (UT EID) Click Sign Up t the cmplete the registratin prcess Return users: Enter the screen name and passwrd chsen during registratin What type f referrals will I receive? LifeCare ffers persnalized referrals t prviders natinwide. LifeCare prescreens every prvider befre they are referred and prvides yu with detailed, persnalized referrals cntaining cmprehensive infrmatin n licensing and accreditatin status, prgrams and services, availability, hurs f peratin, csts, discunts, special accmmdatins, staff credentials, staff t care recipient ratis (if applicable), and any ther specific infrmatin that yu request. Yur LifeCare specialist will als prvide helpful educatinal materials that are practical and easy-tread and that cntain tips and checklists t help yu evaluate and select the mst apprpriate, highquality prviders and facilities. Hw lng will the initial call take? The first time yu call fr assistance, yu will be asked t cmplete a persnalized needs assessment. This usually takes frm 5 t 20 minutes, depending n the type f services needed.

2 Hw can this prgram help me find a day care fr my child? LifeCare saves wrking parents time and stress by prviding infrmatin and persnalized referrals t licensed child care prviders including: Child care centers Family child care hmes In-hme care Baby-sitting, nanny and au pair agencies Preschls/nursery schls Befre and after schl prgrams Summer prgrams and camps Emergency/temprary care Special needs prgrams Specialists will refer yu t cnfirmed, available prgrams that meet yur specific care, budget and lcatin needs. Plus, LifeCare ffers helpful educatinal materials and interactive tls via the website s parents can make infrmed child care and parenting decisins. Instead f a day care, can this service help me lcate a nanny? Yes. LifeCare will prvide yu with infrmatin n licensed nanny and baby-sitting agencies in yur lcal area. Plus, LifeCare can help yu understand the tax and legal issues invlved with emplying an inhme caregiver. If a nanny is nt the best chice fr yu, LifeCare can help yu with referrals t ther ptins such as child care centers and family day care hmes. Hw can this service help educate me n the adptin prcess? LifeCare helps emplyees navigate thrugh the legal, financial and custmary guidelines f dmestic, internatinal, public and private adptins by prviding infrmatin and referrals n: State adptin specialists Adptin agency verviews Adptin supprt grups Natinal adptin rganizatins Public adptin Private adptin Internatinal adptin Step-parent and relative adptin Adptin attrney referral services Nntraditinal family adptins Pst-adptin issue The adptin cmmunity n LifeCare s website als ffers self-service infrmatin and tls n a wide range f adptin issues. What kind f academic services are available thrugh LifeCare? LifeCare specialists will cnnect yu with academic prgrams, educatinal resurces, and schls natinwide including:

3 Befre and after schl prgrams Day and residential prgrams Pre-K and Kindergarten Elementary and secndary schls Military schls Private schls Public schls Religiusly affiliated schls Schl district prfiles Schls fr students with special needs Tutring and enrichment prgrams Vcatinal schls Specialists are available t speak with yu abut yur ptins and help yu find the schls and prgrams that best meet yur family s needs and budget. LifeCare can als help yu lcate schlarships, grants, and financial aid pprtunities. The website als ffers rich cntent and interactive tls t help students succeed at schl. Can LifeCare help me find an attrney? LifeCare can assist yu in lcating attrneys in yur area that have experience in yur legal matter and when pssible, ur specialists make every effrt t lcate an attrney wh ffers a free cnsultatin. The legal cmmunity n the website ffers a self-service functin t search fr attrneys and the Ask a Lawyer feature allws individuals t submit a legal questin and receive a respnse frm attrneys within 24 t 48 hurs. Individuals wh wish t prepare legal frms withut hiring a lawyer will find a link t a prvider ffering legal dcuments that can be prepared and purchased independently. The website als ffers rich cntent n a variety f legal tpics t help yu determine yur needs. Can LifeCare help with financial issues? LifeCare ffers a variety f resurces t save yu mney and help with financial issues. Fr example, if yu need credit r debt cunseling and cnslidatin, LifeCare can cnnect yu with financial cunselrs fr a telephne cnsultatin. Need help planning fr retirement r cllege r help preparing yur taxes? LifeCare can refer yu t financial planning prfessinals in yur area. Are yu struggling financially? LifeCare can als lcate cmmunity resurces that may assist with yur situatin. Plus, the LifeCare website prvides financial cntent, webinars, and interactive calculatrs t help yu budget and save fr everyday expenses and majr life events. Emplyees can als lg n t the website fr discunts n brand-name prducts and services natinwide via the LifeMart Discunt Center. Hw can LifeCare assist expecting mthers? Having a baby is ne f life s mst wnderful milestnes but it als requires careful thught and planning. If yu are expecting a baby, LifeCare prvides cnsultatin, educatin, and referrals t assist with the fllwing: Prenatal Care health, exercise, managing wrk and life, etc.

4 Breastfeeding prper technique, trubleshting, pumping, transitining back t wrk, etc. Child Care child care centers, in-hme care, family child care, etc. Parenting infant care, transitins, sleeping habits, eating habits, etc. Financial/Legal Cncerns budgeting, saving fr cllege, legal cncerns, etc. Hw can LifeCare help children with special needs? LifeCare s specialists trained and educated in the field f special educatin are available night and day t prvide cunseling, infrmatin and referrals n such issues as: Advcacy Early interventin prgrams Child care services Learning disabilities Cnditin specific resurces Legal issues (individualized educatin plans, student s rights, etc.) Financial issues (insurance, disability, etc.) Supprt grups Respite care And mre The website als ffers self-service tls and cntent t help parents advcate and care fr a child with special needs. What services are available nline? Yu can lg n t LifeCare s interactive website 24 hurs a day t access featured articles, webinars, audi tips, pdcasts, calculatrs, assessments and ther interactive tls t help yu with a wide variety f wrk/life issues. There is als a prvider search feature that enables members t instantly lcate infrmatin n prviders (child care, adult care, adptin agencies, etc.) in their lcal area and natinwide. Members may als request referrals frm a specialist nline via easy-t-use frms. Lastly, the website features an nline Discunt Center that prvides discunts n brand-name prducts and services natinwide. Hw much des LifeCare cst me? LifeCare is a free service available t all benefits eligible emplyees and their husehld members, cmpliments f The University f Texas at Austin. Yu and yur eligible dependents can use the services as ften as yu wish there is n limit. The nly csts yu bear are the fees assciated with the prviders r resurces yu select. Fr example, while yu wuld nt be charged fr any child care referrals r educatinal materials yu receive, yu wuld be respnsible fr the fees assciated with any child care prviders yu select.

5 Are LifeCare services cnfidential? Yes, LifeCare is strictly cnfidential and vluntary. Where can I get referrals fr cunseling? LifeCare will direct yu t related benefits ffered by The University f Texas at Austin (UT Austin). Fr instance, if yu r yur husehld members require emtinal cunseling r assistance with handling a wrk-related matter, LifeCare will refer r cnnect yu t yur Emplyee Assistance Prgram (EAP) fr cnfidential cunseling. Hw d I get LifeCare resurces after I have accepted my ffer f emplyment but befre I have started my appintment? Yu may cntact LifeCare 24 hurs a day, seven days a week via a tll-free number (r fr TTY/TDD service) and identify yurself as a University f Texas at Austin new hire. If yu already have yur Emplyee ID (UT EID), yu may register n the web site at G t the Nt Registered Yet? sectin and click Start Nw Enter the Registratin Cde: UTAUSTIN and click Cntinue On the next page, fill ut the necessary registratin infrmatin. The Member ID is the UT Emplyee ID (UT EID) Click Sign Up t the cmplete the registratin prcess If yu have nt yet been issued yur Emplyee ID, yu will nt be able t register until yu have received yur ID. If yu have difficulty accessing the site, cntact a member f the LifeCare help desk at Where can I find emplyee discunts? Emplyee discunts are cnveniently accessible via the LifeCare website. Lg n and lk fr the LifeMart link t access discunts n brand-name prducts and services natinwide including, electrnics, apparel, travel, restaurants, mvie tickets, fitness centers and much mre. Visit the site regularly fr new and changing discunts designed t save yu mney n everyday purchases. Hw d I reprt an issue r cncern with a service prvider r discunt btained thrugh LifeCare? If there is an issue with a prvider r discunt vendr, cntact the vendr first. Often they can reslve the issue n the first call. If there is a technical issue with the validity f a discunt cde, the ffer has expired, r a link is brken, click n the Need Help? link lcated at the bttm f the LifeMart webpage. Then click n the link titled "Need further assistance? Click Here" and cmplete the help desk feedback frm. LifeCare will be happy t investigate the issue fr yu. Fr mre infrmatin abut the terms and use f LifeCare, click here.

6 Can I still access the frmer UT Austin Emplyee Discunt Prgram (EDP) webpage? The LifeCare Discunt Center, LifeMart, has replaced the frmer UT Austin Emplyee Discunt Prgram (EDP) webpage. If yu visit the ld EDP webpage, yu will be re-directed t LifeCare. LifeMart ffers ver 4 millin natinwide discunts and services; substantially mre discunts than were previusly available. Lcal UT Austin discunts remain and lcal vendrs wh advertised n ur frmer EDP webpage were invited t register their discunts with LifeMart. Over 100 vendrs frm the frmer EDP webpage have registered and will be featured as UT Austin exclusive discunts.