Survey Among the AvMed Physician Network

Transcription

1 Survey Amng the AvMed Physician Netwrk May 2018 Thank yu fr participating in this survey amng dctrs and staff wh are invlved and wrk with AvMed and ther health plans. If yu d NOT wrk with AvMed at the practice, please d nt take the survey. Fr questins with check bxes, please mark yur survey respnses with an X, keeping the X inside the bx as much as pssible. Use a dark blue r black pen (n highlighters r pencils). 1-4 #1 S1. D yu wrk and have persnal cntact with AvMed and ther health plans at the practice? Yes Cntinue N Please pass n t the apprpriate persn in the ffice S2. The persn cmpleting this survey is the? CHECK ONE Physician 1 8 Office manager 2 Administratr 3 Receptinist 4 Nurse/nurse practitiner 5 Physician assistant 6 Other 7 MAIN QUESTIONNAIRE 1. Hw imprtant are each f the factrs r services belw in wrking with a health plan? Using a scale f 1 t 5, where 1 means very imprtant and 5 means nt imprtant, rate each f the services. Very Imprtant Nt Imprtant Nt Applicable CHECK ONE FOR EACH SERVICE NA Assigned physician service representative 9 Prvider Services Call Center 10 Cntracting availability and respnsiveness 11 Online Prvider Directries 12 Medical directr s availability as pertaining t: Member appeals 13 Recnsideratin f adverse determinatin 14 Ease f reaching department 15 Utilizatin Management review activities: Preauthrizatins 16 Inpatient adverse determinatins 17 Preservice appeals 18 Cncurrent appeals 19 Ease f btaining referrals frm a PCP 20 Ease f btaining authrizatins frm a health plan 21 Ease f use f the preferred medicatin list 22 Ease f use f the medicatin exceptin prcess 23 Claims prcessing (prmptness and accuracy) 24 Claims review and appeal handling 25 Usefulness f website 26 Abut the specialist netwrk Quality 27 Chice/availability 28 Abut the hspital/facility netwrk Quality 29 Chice/availability 30 Abut the utpatient labratry services Technical quality (accuracy and reliability) 31 Service quality (timeliness/curteusness) 32 Abut the mental health netwrk Quality 33 Chice/availability 34 Cntinued n Next Page

2 FOR PRIMARY CARE PHYSICIANS/STAFF ONLY Very Imprtant Nt Imprtant Nt Applicable OTHERS SKIP TO SECTION BELOW NA Peridic screening guidelines 35 Care pprtunity reprt 36 FOR SPECIALTY CARE PHYSICIANS/STAFF ONLY OTHERS SKIP TO SECTION BELOW Abut the primary care netwrk Quality 37 Chice/availability 38 #1 2. Using the scale belw, please rate AvMed s services, where 1 means very gd and 5 means very pr. Very Very Nt Gd Gd Fair Pr Pr Applicable CHECK ONE NUMBER FOR EACH SERVICE NA Assigned physician service representative 39 Prvider Services Call Center 40 Cntracting availability and respnsiveness 41 Online Prvider Directries 42 Medical directr s availability as pertaining t: Member appeals 43 Recnsideratin f adverse determinatin 44 Ease f reaching department 45 Utilizatin Management review activities: Preauthrizatins 46 Inpatient adverse determinatins 47 Preservice appeals 48 Cncurrent appeals 49 Ease f btaining referrals frm a PCP 50 Ease f btaining authrizatins frm AvMed 51 Ease f use f the preferred medicatin list 52 Ease f use f the medicatin exceptin prcess 53 Claims prcessing (prmptness and accuracy) 54 Claims review and appeal handling 55 Usefulness f website 56 Use f NIA fr radilgy 57 Use f Integrated fr hme health services 58 Abut the specialist netwrk Quality 59 Chice/availability 60 Abut the hspital/facility netwrk Quality 61 Chice/availability 62 Abut the utpatient labratry services Technical quality (accuracy and reliability) 63 Service quality (timeliness/curteusness) 64 Use f Quest Diagnstics 65 Abut the mental health netwrk Quality 66 Chice/availability 67 Use f Magellan Healthcare 68 FOR PRIMARY CARE PHYSICIANS/STAFF ONLY OTHERS SKIP TO SECTION BELOW Peridic screening guidelines 69 Care pprtunity reprt 70 FOR SPECIALTY PHYSICIANS/STAFF ONLY OTHERS SKIP TO SECTION BELOW Abut the primary care netwrk Quality 71 Chice/availability 72 FOR BOTH PRIMARY CARE AND SPECIALTY PHYSICIANS/STAFF Overall, hw wuld yu rate AvMed? 73 2 Cntinued n Next Page

3 3. Thinking abut sme f the health plans yur practice may wrk with, rate each f the plans using the fllwing scale. Only use the nt applicable rating if yu have n experience with the plan. Hw wuld yu rate each plan fr the fllwing? Nt CHECK ONE RATING FOR EACH PLAN FOR EACH STATEMENT Excellent Gd Fair Pr Applicable Effectiveness f the physician service representatives NA Aetna 8 AvMed 9 Flrida Blue 10 Humana 11 United 12 Medica Healthcare Preferred Care Partners Availability f the medical directrs Aetna 14 AvMed 15 Flrida Blue 16 Humana 17 United 18 Medica Healthcare Preferred Care Partners Ease f wrking with the health plan Aetna 20 AvMed 21 Flrida Blue 22 Humana 23 United 24 Medica Healthcare Preferred Care Partners Claims prcessing, prcedures and persnnel Aetna 26 AvMed 27 Flrida Blue 28 Humana 29 United 30 Medica Healthcare Preferred Care Partners Preauthrizatin requirements Aetna 32 AvMed 33 Flrida Blue 34 Humana 35 United 36 Medica Healthcare Preferred Care Partners Usefulness f the website Aetna 38 AvMed 39 Flrida Blue 40 Humana 41 United 42 Medica Healthcare Preferred Care Partners The hspital/facility netwrk Aetna 44 AvMed 45 Flrida Blue 46 Humana 47 United 48 Medica Healthcare Preferred Care Partners #2 3 Cntinued n Next Page

4 Overall satisfactin with the health plan Aetna 50 AvMed 51 Flrida Blue 52 Humana 53 United 54 Medica Healthcare Preferred Care Partners #1 4. What is yur verall pinin f each f these health plans? Using a scale where 1 is very favrable and 5 is nt at all favrable, hw wuld yu rate each plan? Only use the nt applicable rating if yu have n experience with the plan. Very Nt Nt CHECK ONE RATING FOR EACH PLAN Favrable Favrable Applicable NA Aetna 8 AvMed 9 Flrida Blue 10 Humana 11 United 12 Medica Healthcare Preferred Care Partners 5. Fr each f the fllwing statements abut AvMed, check yes r n. Yes N Were ur plicies and prcedures explained t yu? D yu feel yu need further infrmatin n plicies and prcedures? D yu plan n cntinuing as part f ur Physician Netwrk? Wuld yu recmmend AvMed t ther physicians? Wuld yu recmmend AvMed t ne f yur patients? Are yu currently participating r planning n participating in any f the fllwing? CHECK AS MANY AS APPLY Health plan-spnsred, value-based and/r risk arrangements 1 19 Clinically integrated netwrks with hspital systems and select health plans in value-based and/r risk arrangements 2 Nt planning n participating in any value-based/risk arrangements r ACO-like entities (exclusive) 3 7. Fr the fllwing statement abut AvMed, check yes r n. Yes N Wuld yu prefer t receive cmmunicatins and educatinal material in a digital frmat? Just a few final questins fr classificatin purpses. What type f specialties are in yur practice? CHECK AS MANY AS APPLY Anesthesilgist 1 9 Cardilgist 2 Dermatlgist 3 ENT 4 Gastrenterlgist 5 General Practitiner 6 Geriatrician 7 Internist 8 Neurlgist 9 Neursurgen 0 OB/GYN 1 10 Onclgist 2 Ophthalmlgist 3 Orthpedist 4 Pediatrician 5 Primary Care Physician (PCP) 6 Psychiatrist 7 Radilgist 8 Surgen (all types) 9 Urlgist 0 Others X #4 4 Cntinued n Next Page

5 9. Hw many dctrs are in yur practice? CHECK ONE One 1 11 Tw 2 Three 3 Fur 4 Five 5 Six 6 Seven t ten 7 Eleven t fifteen 8 Sixteen t twenty 9 Over twenty 0 #4 10. Hw many ffices are in yur practice? CHECK ONE One 1 12 Tw 2 Three 3 Fur 4 Five 5 Six r mre Hw many years has yur practice existed? CHECK ONE One t three 1 14 Fur t six 2 Seven t ten 2 Eleven t fifteen 4 Sixteen t twenty 5 Over twenty D yu currently, r are yu planning n, utilizing electrnic medical recrds? CHECK ONE Use currently 1 14 Planning n using 2 N plans t use 3 Dn t knw Which metrplitan area listed belw best describes where yur practice is lcated? CHECK ONE Miami 1 15 Ft. Lauderdale 2 West Palm Beach 3 Tampa/St. Petersburg 4 Orland 5 Gainesville 6 Jacksnville 7 Ft. Myers/Naples/Sarasta 8 Sme ther area What is yur ethnicity? CHECK ONE Hispanic r Latin (a persn f Cuban, Mexican, Puert Rican, Suth r Central American, r ther Spanish culture r rigin, regardless f race) Nt Hispanic r Latin The abve part f the questin is abut ethnicity and nt race. N matter what yu selected abve, please cntinue t answer the fllwing questins by marking ne r mre bxes (if applicable) t indicate yur race. 5 Cntinued n Next Page

6 14A. With which racial r ethnic grup(s) d yu mst identify? CHECK AS MANY AS APPLY American Indian r Alaska Native (a persn having rigins in any f the riginal peples f Nrth and Suth America including Central America and wh maintains a tribal affiliatin r cmmunity attachment) Asian (a persn having rigins in any f the riginal peples f the Far East, Sutheast Asia, r the Indian subcntinent, including Cambdia, China, India, Japan, Krea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam) #4 Black r African-American (a persn having rigins in any f the black racial grups f Africa, including Caribbean Islanders and thers f African rigin) Native Hawaiian r ther Pacific Islander (a persn having rigins in any f the riginal peples f Hawaii, Guam, Sama, r ther Pacific Islands) White (a persn having rigins in any f the riginal peples f Eurpe, the Middle East, r Nrth Africa) 14B. Based n the racial/ethnic cmpsitin f yur patient ppulatin have yu encuntered any cultural barriers? CHECK ONE Yes N If yes, please explain: 15. Please list languages ther than English yu are cmfrtable speaking with patients. WRITE IN BELOW 16. With which ther health plan(s) is yur practice currently wrking? CHECK AS MANY AS APPLY Aetna 1 16 Flrida Blue 2 Humana 3 United 4 Preferred Care Partners Medica Healthcare Others Where did yu hear abut this survey? Fax blast AvMed website 3 Physician service rep 4 Name: Call Center rep 5 Name: 18. Hw wuld yu like t receive cmmunicatins? CHECK AS MANY AS APPLY Fax 1 2 Mail/USPS What is yur name? WRITE IN BELOW 20. What is yur prfessinal/wrk address? WRITE IN BELOW Thank yu fr participating in this survey. If yu wuld like t be included in the drawing fr a chance t win ne $3,500 Visa gift card, ne $2,000 Apple gift card, ne f fur $600 Visa gift cards, r ne f five $200 Visa gift cards, please enter in the cntact infrmatin belw. Telephne number: WRITE IN BELOW address: WRITE IN BELOW 6