SELECTIONS. Welcome to the UPMC MyHealth Selections program

Transcription

1 SELECTIONS Welcome to the UPMC MyHealth Selections program Congratulations on taking this step toward a healthier lifestyle! By taking part in the UPMC MyHealth Selections program you are showing that you want to improve your health and wellbeing. Your health coach is eager to support you in reaching your health and wellness goals. How and why UPMC MyHealth Selections works Some people can create and maintain a healthier lifestyle without outside help. But most people need information and tools, and they want support. Studies show that those who take part in a health coaching program like this are more successful. What this program provides: Four health coaching sessions focused on the topics you choose. You may select from a broad menu of topics related to quitting smoking, managing your weight, staying physically active, eating well, and managing stress. The sessions will be scheduled at times convenient for you. Each session will last minutes. Your coach will provide information, help you set SMART goals, review your progress, work with you to resolve challenges, and help you build skills for staying on track. Tip sheets with information on the topics you selected. They are included in this folder. Access to your personal lifestyle health coach for support or questions between your scheduled sessions. Your health coach can also make referrals or help connect you to other resources and programs so you can better manage your health and wellness. Just ask! Your next steps Read and review the tip sheet for the topic you and your health coach have planned to discuss in your first session. Make note of any questions you have. UPMC_12_134 CMN

2 A final note Learning to improve health-related behaviors is just like learning any other skill. You can do it! And you can call your health coach if you have questions or need help between sessions. Good luck! If you have any questions or would like to talk between our scheduled sessions, call us at TTY users call toll free We are here Monday to Friday from 7 a.m. to 8 p.m. and from Saturday from 8 a.m. to 3 p.m. Note: MyHealth Selections coaching materials are just for your information. They do not replace a doctor s advice. U.S. Steel Tower, 600 Grant Street Pittsburgh, PA UPMC for Life UPMC for You Copyright 2017 WorkPartners. All rights reserved. MH SEL LTR 17CA0993 (JMS) 10/30/17

3 Medicare and SNP Members Nondiscrimination Notice UPMC Health Plan 1 complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity, or gender expression. UPMC Health Plan does not exclude people or treat them differently because of race, color, national origin, age, disability, sex, sexual orientation, gender identity, or gender expression. UPMC Health Plan¹: Provides free aids and services to people with disabilities to communicate effectively with us, such as: o Qualified sign language interpreters o Written information in other formats (large print, audio, accessible electronic formats, other formats) Provides free language services to people whose primary language is not English, such as: o Qualified interpreters o Information written in other languages If you need these services, contact Civil Rights Administrator. If you believe that UPMC Health Plan¹ has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity, or gender expression, you can file a grievance with: Civil Rights Administrator UPMC Health Plan 600 Grant St., 55 th Floor Pittsburgh, PA Phone: (TTY: ) Fax Number: HealthPlanCompliance@upmc.edu You can file a grievance in person or by mail, fax, or . If you need help filing a grievance, the Civil Rights Administrator is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW., Room 509F, HHH Building, Washington, DC 20201, , (TDD). Complaint forms are available at 1 UPMC Health Plan is the marketing name used to refer to the following companies, which are licensed to issue individual and group health insurance products or which provide third party administration services for group health plans: UPMC Health Network Inc., UPMC Health Options Inc., UPMC Health Coverage Inc., UPMC Health Plan Inc., UPMC Health Benefits Inc., UPMC for You Inc., and/or UPMC Benefit Management Services Inc.

4 Translation Services ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (TTY: ). 注意 : 如果您使用繁體中文, 您可以免費獲得語言援助服務 請致電 (TTY: ) CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số (TTY: ). ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните (телетайп: ). Wann du [Deitsch (Pennsylvania German / Dutch)] schwetzscht, kannscht du mitaus Koschte ebber gricke, ass dihr helft mit die englisch Schprooch. Ruf selli Nummer uff: Call (TTY: ). 주의 : 한국어를사용하시는경우, 언어지원서비스를무료로이용하실수있습니다 (TTY: ) 번으로전화해주십시오. ATTENZIONE: In caso la lingua parlata sia l'italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero (TTY: ). ملحوظة: إذا كنت تتحدث اذكر اللغة فا ن خدمات المساعدة اللغویة تتوافر لك بالمجان. اتصل برقم (رقم ھاتف الصم والبكم: ). 1 ATTENTION: Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le (ATS: ). ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: (TTY: ).! ચન : જ તમ! જર ત બ લત હ, ત ન:! #ક ભ ષ સહ ય સ વ ઓ તમ ર મ ટ$ ઉપલ$ધ છ. ફ ન કર (TTY: ). UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer (TTY: ). ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele (TTY: ). របយ តន ប ស នជ អនកន យ យ ភ ស ខមរ, សវ ជ ន យ ផនកភ ស ដ យម នគ តឈន ល គ អ ចម នស រ ប ប រ អនក ច រ ទ រស ពទ (TTY: ) ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para (TTY: ). XIYYEEFFANNAA: Afaan dubbattu Oroomiffa, tajaajila gargaarsa afaanii, kanfaltiidhaan ala, ni argama. Bilbilaa (TTY: ).

5 注意事項 : 日本語を話される場合 無料の言語支援をご利用いただけます (TTY: ) まで お電話にてご連絡ください AANDACHT: Als u nederlands spreekt, kunt u gratis gebruikmaken van de taalkundige diensten. Bel (TTY: ). УВАГА! Якщо ви розмовляєте українською мовою, ви можете звернутися до безкоштовної служби мовної підтримки. Телефонуйте за номером (телетайп: ). ATENȚIE: Dacă vorbiți limba română, vă stau la dispoziție servicii de asistență lingvistică, gratuit. Sunați la (TTY: ).

6 Individual and Employer-Sponsored Insurance Members Nondiscrimination Notice UPMC Health Plan 1 complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. UPMC Health Plan does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. UPMC Health Plan: Provides free aids and services to people with disabilities so that they can communicate effectively with us, such as: o o Qualified sign language interpreters. Written information in other formats (large print, audio, accessible electronic formats, other formats). Provides free language services to people whose primary language is not English, such as: o o Qualified interpreters. Information written in other languages. If you need these services, contact the Civil Rights Administrator. If you believe that UPMC Health Plan has failed to provide these services or has discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Civil Rights Administrator UPMC Health Plan 600 Grant Street - 55 th Floor Pittsburgh, PA Phone: (TTY: ) Fax: HealthPlanCompliance@upmc.edu You can file a grievance in person or by mail, fax, or . If you need help filing a grievance, the Civil Rights Administrator is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at or by mail or phone at U.S. Department of Health and Human Services, 200 Independence Avenue SW., Room 509F, HHH Building, Washington, DC 20201, TTY/TDD users should call Complaint forms are available at 1 UPMC Health Plan is the marketing name used to refer to the following companies, which are licensed to issue individual and group health insurance products or which provide third party administration services for group health plans: UPMC Health Network Inc., UPMC Health Options Inc., UPMC Health Coverage Inc., UPMC Health Plan Inc., UPMC Health Benefits Inc., UPMC for You Inc., and/or UPMC Benefit Management Services Inc.

7 Translation Services ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 注意 : 如果您使用繁體中文, 您可以免費獲得語言援助服務 請致電 (TTY: ) CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните (телетайп: ). Wann du [Deitsch (Pennsylvania German / Dutch)] schwetzscht, kannscht du mitaus Koschte ebber gricke, ass dihr helft mit die englisch Schprooch. Ruf selli Nummer uff: Call (TTY: ). 주의 : 한국어를사용하시는경우, 언어지원서비스를무료로이용하실수있습니다 (TTY: ) 번으로전화해주십시오. ATTENZIONE: In caso la lingua parlata sia l'italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero ملحوظة: إذا كنت تتحدث اذكر اللغة فا ن خدمات المساعدة اللغویة تتوافر لك بالمجان. (رقم ھاتف الصم والبكم: ). اتصل برقم ATTENTION : Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le (ATS : ). ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: ચન : જ તમ જર ત બ લત હ, ત ન: લ ક ભ ષ સહ ય સ વ ઓ તમ ર મ ટ ઉપલબ ધ છ. ફ ન કર UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele របយ ត ប ស ន អ កន យ ខ រ, ស ជ ន យ ផ ក យម នគ តឈ ល គ ច នស ប ប រ អ ក ច រ ទ រស ព (TTY: ) ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para

8 Medicaid Members UPMC for You complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, creed, religious affiliation, ancestry, sex gender, gender identity or expression, or sexual orientation. UPMC for You does not exclude people or treat them differently because of race, color, national origin, age, disability, creed, religious affiliation, ancestry, sex gender, gender identity or expression, or sexual orientation. UPMC for You provides free aids and services to people with disabilities to communicate effectively with us, such as: Qualified sign language interpreters Written information in other formats (large print, audio, accessible electronic formats, other formats) UPMC for You provides free language services to people whose primary language is not English, such as: Qualified interpreters Information written in other languages If you need these services, contact UPMC for You at (TTY: ) If you believe that UPMC for You has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, creed, religious affiliation, ancestry, sex gender, gender identity or expression, or sexual orientation, you can file a complaint with: UPMC for You Complaints and Grievances PO Box 2939 Pittsburgh, PA Phone: (TTY: ) Fax (412) HealthPlanCompliance@upmc.edu The Bureau of Equal Opportunity Room 223, Health and Welfare Building PO Box 2675 Harrisburg, PA Phone: (717) , TTY/PA Relay 711 Fax: (717) RA-PWBEOAO@pa.gov You can file a complaint in person or by mail, fax, or . If you need help filing a complaint, UPMC for You and the Bureau of Equal Opportunity are available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue SW. Room 509F, HHH Building Washington, DC , (TDD) Complaint forms are available at

9 ATTENTION: If you speak English, language assistance services, free of charge, are available to you. Call: (TTY: ). ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (TTY: ). ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните (телетайп: ). 注意 : 如果您使用繁體中文, 您可以免費獲得語言援助服務 請致電 (TTY: ) CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số (TTY: ). ملحوظة: إذا كنت تتحدث اذكر اللغة فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم (رقم ھاتف الصم والبكم: ). य न दन ह स: तप इर ल न प ल न ह छ भन तप इर क न त भ ष सह यत स व ह न श क प पल छ फ न गन र ह स ( ट टव इ: ) 주의 : 한국어를사용하시는경우, 언어지원서비스를무료로이용하실수있습니다 (TTY: ) 번으로전화해주십시오. របយ តន ប ស នជ អនកន យ យ ភ ស ខមរ, សវ ជ ន យ ផនកភ ស ដ យម នគ តឈន ល គ អ ចម នស រ ប ប រ អនក ច រ ទ រស ពទ (TTY: ) ATTENTION :Si vous parlez français, des services d'aide linguistique vous sont proposes gratuitement. Appelez le (ATS: ). သတ ပ ရန - အကယ သင သည မန မ စက က ပ ပ က ဘ သ စက အက အည အခမ သင အတ က စ စဥ ဆ င ရ က ပ ပ မည ဖ န န ပ တ (TTY: ) သ ႔ ခၚဆ ပ ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele (TTY: ). ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para (TTY: ). লkয ক ন য দ আপ ন ব ল, কথ বল ত প রন, ত হ ল ন খরচ য় ভ ষ সহ য়ত প র ষব uপলb আ ছ ফ ন ক ন (TTY: ) KUJDES: Nëse flitni shqip, për ju ka në dispozicion shërbime të asistencës gjuhësore, pa pagesë. Telefononi në (TTY: ). ચન : જ તમ જર ત બ લત હ, ત ન: ક ભ ષ સહ ય સ વ ઓ તમ ર મ ટ લ છ. ફ ન કર (TTY: ).