Call Routing in the NG9-1-1 World

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Lambert Sanders
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1 Call Ruting in the NG9-1-1 Wrld VA APCO/NENA/Interp Cnference Ranke, VA Octber 30,

2 Agenda 1. What is NG9-1-1? 2. Cmpnents f NG9-1-1 Call Ruting 3. Rle f GIS in NG VITA-ISP NG9-1-1 Effrts 5. Wrap-Up/Questins 2

3 What is NG9-1-1? 3 3

4 Mridian 1 Mridian 1 Mridian 1 Mridian 1 Existing System CPE Main Street CAMA PSTN IPE IPE IPE IPE CNET MM CNET SS7/CAMA IPE IPE IPE IPE CNET MM CNET Main Street De, Jhn CO Switch Tandem Switch (Selective Ruter) ESN=537 ALI DB Service Request Main Street De, Jhn MSAG Main Street De, Jhn 4

5 Wireless Call Ruting * Surce: GeCmm 5

6 Challenges t Existing System Telecmmunicatins Services Multiple service prviders/technlgies New technlgies/applicatins cntinually develped Natinal and glbal instead f lcal Increased flexibility/mbility f citizens system Nine, independent netwrks Extremely limited ability t prcess data CORE ANALOG TECHOLOGY IS GOING AWAY 6

7 What is NG9-1-1? NG9-1-1 is the slutin t existing challenges Migratin frm circuit (analg) t packet switched (IP) technlgy A cmplete upgrade f the E9-1-1 netwrk t a shared IP netwrk A system f systems serving lcal, state and natinal needs Required t meet the demands f new telecmmunicatins technlgies 7

8 Benefits f NG9-1-1 Flexibility within the PSAP Integratin f vice and data Increased data available t the PSAP Abut the caller Abut the incident Abut sharing data with ther PSAPs and first respnders 8

9 Prblems t be Slved Analg/TDM Netwrk ging away Imprve call set up time (8-13 sec.) Imprved call transferring between PSAPs Text-t implementatin OTHERS? 9

POI ESI Net CPE CAD Vice Lgging Radi Mbile Data Internet TCC POI

10 9-1-1 Ecsystem Tandem Switch (Selective Ruter) E-911 Service Prvider CPE PSAP PSTN MSAG ALI DB CAD CO Switch Mbile Switch Psitining Center POI ESI Net CPE CAD Vice Lgging Radi Mbile Data Internet TCC POI NG9-1-1 Cre Services RCL Address Pint PSAP Ruting Server ERZ VOIP Switch POI 10

11 Cmpnents f NG9-1-1 Call Ruting 11 11

12 Hw NG9-1-1 Calls Are Ruted Calls enter thrugh a Brder Cntrl Functin (BCF) Ruted thrugh Emergency Services Ruting Prxy (ESRP) Ruting data supplied by Emergency Call Ruting Functin (ECRF) Addresses are pre-validated against the Lcatin Validatin Functin (LVF) Data maintained in Spatial Infrmatin Functin (SIF) 12

NG9-1-1 Call Ruting Actual 9-1-1 call Subscribers Cmmunicatins Service Prvider

Stres Lcatin Infrmatin Lcatin sent with call ESRP asks: Where d I rute the

Lcatin Validatin Functin (LVF) LVF says yes r n Emergency Call Ruting Functin

PSAP A Spatial Interface (SI) Reginal r Statewide Gegraphic Data Sets * Surce:

13 NG9-1-1 Call Ruting Actual call Subscribers Cmmunicatins Service Prvider (CSP) Brder Cntrl Functin Service Order Input Lcatin Infrmatin Server (LIS) Stres Lcatin Infrmatin Lcatin sent with call ESRP asks: Where d I rute the call? LIS asks: Is this lcatin valid in GIS? Lcatin Validatin Functin (LVF) LVF says yes r n Emergency Call Ruting Functin (ECRF) Emergency Service Ruting Prxy (ESRP) ECRF replies: Rute t PSAP A? PSAP A Spatial Interface (SI) Reginal r Statewide Gegraphic Data Sets * Surce: GeCmm Lcal Data Prvisining Hw the GIS data flws is still TBD. Caller lcatin is mapped in the dispatch mapping applicatin 13

14 The Big Picture NG9-1-1 represents a fundamental change in the way call fr service are handled The use f cell phnes means we nw need t determine the lcatin f a call based n spatial data Since the phne system is nt "smart", call ruting based n twer lcatin The ultimate reslutin is t make the system "spatially aware" That places a bigger burden n lcal GIS data 14

15 Other Requirements Diversity Redundancy Availability Security Netwrk Management/Mnitring 15

16 Other System Intercnnectins Call Handling Equipment (CHE) Cmputer-Aided Dispatch (CAD) Mapping Display Vice Lgging Recrder OTHERS? 16

17 NENA i3 Standard NENA Technical Standard , Functinal and Interface Standards fr Next Generatin (i3) NENA Technical Standard , Detailed Functinal and Interface Specificatin fr the NENA i3 Slutin Define Standards fr: NG9-1-1 Cre Services ESInet PSAP Functin 17

18 Rle f GIS in NG

19 Rle f GIS in NG9-1-1 One f the mst time cnsuming effrts f mving t an NG9-1-1 system will be the preparatin f GIS data Used t prvide lcatin validatin and ruting f calls t the apprpriate PSAP Synchrnizatin f the MSAG with the GIS centerline and address pint data MSAG/ALI analysis 19

20 Hw t Prepare fr NG9-1-1 What are the necessary data? Are there existing standards? Is my data in sync? EDUCATE STAKEHOLDERS EDUCATE YOURSELF Imprtance f GIS in NG9-1-1 Explain gals and needs Buy-in & Resurce planning 20

21 Standards References Standards define a cmmn data mdel and set minimum accuracy gals NENA Synchrnizing GIS/MSAG/ALI data (`09) NENA SSAP in develpment NENA GIS Data Mdel in develpment NENA ECRF/LVF GIS Prvisining & Maintenance in develpment VITA ISP develping standards Administrative bundaries - cmpleted RCL- in develpment Address pints and service areas cming sn 21

22 One f the First Steps Cmplete a data analysis We can help! 22

23 VITA-ISP NG9-1-1 Effrts 23 23

24 9-1-1 Ecsystem SCC PSTN Tandem Switch (Selective Ruter) E-911 Service Prvider MSAG ALI DB CPE PSAP CAD CO Switch FCC Mbile Switch Internet TCC Psitining Center POI POI Bard RCL ESI Net NG9-1-1 Cre Services Address Pint PSAP Ruting Server CPE CAD Vice Lgging Radi Mbile Data Lcal ERZ VOIP Switch POI 24

25 ESI Net Optins Ttal Lcal Cntrl State Grant Prgram Ttal State Cntrl Lcal Bard Members 25

26 ES Net Optins Ttal Lcal Cntrl State Grant Prgram Range f Likely Results Ttal State Cntrl Lcal Bard Members 26

27 Rle f the E-911 Services Bard Define Standards fr: NG9-1-1 Cre Services ESInet PSAP Functin NENA I3 Standard Prcessing f infrmatin thrugh the ESInet Ensuring the Cmmnwealth can perate as a single netwrk and interperate with ther states Assist lcalities with best practices fr thse things in Lcal cntrl 27

28 E-911 Service Bard Path Frward Develp statewide requirements fr the ESInet and develp slicitatin fr such service defining csts Encurage cmpliance with standards thrugh available grant funding Develp GIS data standards t supprt NG9-1-1 Explre funding mdels fr sustainment f with interested stakehlders 28

29 Guiding Principles is an essential, lcal/reginal service Need t address ALL f nt just NG Full stakehlder engagement is needed Services must be nt be degraded Ecnmies need t be leveraged Ding nthing is NOT an ptin 29

30 Cnclusins This is an evlving prcess. All f the questins haven t been asked and all f the answers haven t been develped. Keep Learning Asking Listening Preparing INVOLVED 30

Assessment Field Activity Collaborative Assessment, Planning, and Support: Safety and Risk in Teams

Assessment Field Activity Collaborative Assessment, Planning, and Support: Safety and Risk in Teams Assessment Field Activity Cllabrative Assessment, Planning, and Supprt: Safety and Risk in Teams OBSERVATION Identify a case fr which a team meeting t discuss safety and/r safety planning is needed r scheduled.