AMERICAN CANCER SOCIETY FUNDRAISING APP FAQS

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1 AMERICAN CANCER SOCIETY FUNDRAISING APP FAQS We're here to answer any questions you might have about the American Cancer Society Fundraising App. Below are answers to some of the most frequently asked questions, but if you have a question that is not answered below, please let us know. The American Cancer Society s support team is available 6 a.m p.m. CST (Monday - Friday) and 6 a.m. - 7 p.m. CST (Saturday - Sunday) at , option 2. FUNDRAISING APP OVERVIEW What is the objective of the American Cancer Society Fundraising App project? The goal of the American Cancer Society Fundraising App project is to assist fundraisers, staff, and volunteers in raising additional revenue for the Society by supporting the easy acceptance of donations at any time, wherever they are fundraising. We currently support credit and debit card donations on iphone and will be working on adding additional functionality - such as the ability to take check and cash payments and support for other devices - in future releases. What will the American Cancer Society Fundraising App do? The American Cancer Society Fundraising App is a mobile payments app for iphone that allows registered fundraisers/participants to accept credit and debit card donations via their mobile device. The app also supports sending both mail and receipts as well as displays the donations made through the app on your event fundraising dashboard in near real-time. What is the benefit of using the American Cancer Society Fundraising App? There are many benefits to utilizing the American Cancer Society Fundraising App, both for fundraisers and for American Cancer Society staff. For fundraisers, the app provides easy ability to take credit and debit card payments which increases their ability to fundraise at any and all times. In addition, donations collected utilizing the American Cancer Society Fundraising App will be displayed on their personal fundraising dashboard so that they can monitor their progress, and the progress of their team and event, in near-real time. For Society Staff, the American Cancer Society Fundraising App assists in increasing event fundraising dollars and reducing fundraiser reliance on non-approved credit card payment methods. Why is the American Cancer Society creating their own fundraising app instead of using Square or PayPal? By creating our own American Cancer Society Fundraising App, we can ensure that the app will support the specific needs of our fundraisers. For example, the Society s fundraising app is fully integrated with our existing systems so that donations through the app will be credited to individuals, teams and events, as shown on their fundraising dashboard.

2 CUSTOMER AND TECHNICAL SUPPORT What customer and technical support is available to fundraisers and donors? For fundraisers having questions or needing assistance with technical issues while utilizing the American Cancer Society Fundraising App and for donors requesting a duplicate receipt or additional information about their donation, phone support is available through the National Cancer Information Center at , option 2. The Income Support Income Support team is available 6 a.m p.m. CST (Monday - Friday) and 6 a.m. - 7 p.m. CST (Saturday - Sunday). PRIVACY AND SECURITY Is the American Cancer Society Fundraising App secure? Yes. The American Cancer Society Fundraising App has been developed using state-of-the-art security and encryption methods. They include: Protection using the latest open standard security protocols; 128 bit TLS SSL encryption on all external communications; and security vault software to protect sensitive API credentials. Note: For security purposes, the app will not run on jail-broken iphones. In addition, it is always recommended that you increase security by ensuring that you password protect your phone and lock it when it is not in use. Never leave the phone open and unattended while a transaction is in process. During a transaction, is the American Cancer Society Fundraising App taking a picture of the donor s credit/debit card? No. The American Cancer Society Fundraising App uses scan technology that captures the donor s card number only and transmits it for credit authorization and payment processing. Is the credit/debit card and donor information kept on the mobile phone after a transaction? No card or personal data is kept on the mobile phone once the transaction is complete. Where is the credit/debit card and donor information stored? Donor information is stored in our secure datamart. The last four digits of the card number along with basic details of the transaction are stored in our secure payment systems to assist in customer service. FUNCTIONALITY OF THE AMERICAN CANCER SOCIETY FUNDRAISING APP Are there any restrictions on the donation size or type? There currently isn t a minimum or maximum payment amount that can be processed through the American Cancer Society Fundraising App. However, only individual, team and event donations can be collected utilizing the app at this time. Additional types of transactions may be added in future updates.

3 Are all credit card types accepted? Visa, MasterCard, American Express, Discover, and cards with an expiration date and CVV security are accepted. Why can donations only be collected utilizing credit/debit cards through the American Cancer Society Fundraising App? What about checks and PayPal? We will be upgrading the app over time to include additional functionality, however at this time donations are limited to credit/debit card transactions utilizing the app. What is the benefit to the American Cancer Society for individuals to utilize the American Cancer Society Fundraising App? The American Cancer Society Fundraising App allows fundraisers the ability to easily accept credit and debit card payments. The American Cancer Society hopes that the ease that this app provides in collecting donations will support fundraisers in raising additional donations for the cause. Does the American Cancer Society Fundraising App support acknowledgements/receipts? Yes. Donors may choose to receive an or mail ($10 and over) receipt. Donations of $250 or more will automatically require a receipt. All receipts will include a thank you and acknowledgement when an address or mailing address is provided. Will I see these donations on my events dashboard when I log in? Yes. All donations taken through the American Cancer Society Fundraising App will be included in the event dashboard of the individual collecting the donation in near real-time. What information will be displayed on my events dashboard? The dashboard will display each donation including date, first name, last name and the amount. Can I take memorial donations through the American Cancer Society Fundraising App? Not at this time. We may look at adding this functionality later if there is a strong need. Can fundraisers use the app at events when collecting donations for branded merchandise? Yes. Only if merchandise is being given away with donation, then the app may be used to take that donation. GETTING AND USING THE AMERICAN CANCER SOCIETY FUNDRAISING APP Is the American Cancer Society Fundraising App available on all types of phones? No. The American Cancer Society Fundraising App will only be available for iphones at this time. We will be supporting other device types in future. How do I get the American Cancer Society Fundraising App? You can easily download the app from the Apple itunes store in the same way you download other apps for your iphone. Anyone may download the app but users must have an active Event Username and Password to use it.

4 Why has the login changed? On November 19, 2014, the American Cancer Society account login process was upgraded. This update ensures proper security and a consistent experience across all American Cancer Society applications. Also, for greater ease and convenience, you may now log in using your social account. Initially, this upgrade will only affect Relay For Life, Making Strides Against Breast Cancer, and a few other event sites. We will be adding our other American Cancer Society sites and programs in future upgrades. How do I change my login? When you log into your American Cancer Society Dashboard on desktop, tablet, or through the mobile web site, you ll have access to your My Society Account area. This is where you can update your address and password, add or remove social login options, and change your preferences. These features are currently not available on the mobile fundraising app. What if I still have questions about the login process? Feel free to call us at We re ready to assist you with any question you might have and we are available 6 a.m p.m. CST (Monday - Friday) and 6 a.m. - 7 p.m. CST (Saturday - Sunday). What should I do if I signed up with multiple addresses in the past? Use the most recent address with which you signed up. After this upgrade, you won t have to remember multiple addresses if you participate in a variety of American Cancer Society events. Once you ve updated your account and created a new password, you ll be able to access any of our event or program websites using your newly created Society Account login information. If you have multiple logins that you would like merged into one so that you can access your history, feel free to call us at What should I do if I change my address? Log in with your existing address, and once you are in Society Account, you can manage both your address and password. How will I know when to download an update to the American Cancer Society Fundraising App? Your iphone will notify you when updates are available (upon entering the App after an update is available and via the updates section of the App Store). If you have selected Automatic Downloads for apps in your iphone s settings, then any available updates will be downloaded when your phone is on. Otherwise, you will need to select App Store and Updates to manually download the update. How can I assure my donors that the American Cancer Society Fundraising App will securely process their payment? Communicate to your donors that the app has been developed using state-of-the-art security and encryption methods and that no data is stored on your mobile phone. Can I take donations over the phone using the app? No. The app should only be used for in-person donations where the cardholder is present and you have access to the credit or debit card. Can I use the American Cancer Society Fundraising App at team fundraising events? Yes. You can use the app to take team donations as well as individual donations. When collecting a payment, you will be asked to select whether to credit the donation to your individual fundraising, to your team, or to your event.

5 How will team donations made through the American Cancer Society Fundraising App be credited? Team donations through the American Cancer Society Fundraising App will be credited in the same way as other team donations are currently. You will see the donation on the team s progress dashboard. How can a donor get a refund, get a receipt if they didn t ask for one during the transaction or get a duplicate receipt if they lost the one they originally received? Donors can get assistance for issues like these related to their donation via the American Cancer Society Fundraising App by calling the American Cancer Society at and selecting Option 2. The IRS only requires a receipt from the charitable organization for credit/debit card gifts over $250. For gifts under $250, the IRS accepts a bank or credit card statement that shows the name of the charitable organization, the date of the contribution, and the amount of the contribution. How can fundraisers/participants get assistance with transactions made via the American Cancer Society Fundraising App (for example: a donation attributed to the team instead of the individual)? Fundraisers can get assistance for issues like these related to their transactions via the American Cancer Society Fundraising App by calling the American Cancer Society at and selecting Option 2. How does personal and team fundraising recognition work with the American Cancer Society Fundraising App? Donations collected utilizing the American Cancer Society Fundraising App are credited in the same way as other donations. The usual rules will apply to fundraising recognition. Can corporate matching be applied to donations made through the American Cancer Society Fundraising App? Yes. Donors can request their employers match their donation by completing their employer s matching gift form and supplying a copy of their receipt. Can I use the American Cancer Society Fundraising App to take payments for fundraising goods and services that I sell? The American Cancer Society Fundraising App can be used to take payments for goods and services supplied as a gift with donation. What is the difference between this American Cancer Society Fundraising App and the Making Strides Against Breast Cancer App and Relay For Life App that I have been using? The American Cancer Society Fundraising App has been created for you to use side-by-side with the Making Strides for Breast Cancer and Relay For Life App. Donations you receive through the American Cancer Society Fundraising App will be included on your dashboard and donation history. How is taking a payment by debit card different from taking payment by credit card? When using the app, there is no difference in taking a payment by credit card or by debit card. The donor will not have to enter a PIN code. Payments made via debit card will show up on the donor s statement as a credit transaction.