Solutions for Unified Critical Communications. Influenza and Pandemic Preparedness: An Expert Panel Discussion
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1 Solutions for Unified Critical Communications Influenza and Pandemic Preparedness: An Expert Panel Discussion
2 Agenda Logistics Panel Introductions Introduction to Everbridge Panel Discussion Audience Q&A LinkedIn Member? Join our LinkedIn Everbridge Incident Management Professionals Group 2
3 Housekeeping Use the Q&A function to submit your We ll send out a recording after the event 3
4 Panel Introductions 4
5 Introducing Francis Willett + Francis Willett, Director of Professional Services at Everbridge. + FEMA Certified Emergency Management Professional. + NIMS Incident Communication Certified. + State of Connecticut certified Firefighter Francis Willett Director of Professional Services, Everbridge Director of Emergency Management Town of Durham, CT 5
6 Introducing Andrew Woods + Former Senior Risk Analyst at Cargill PLC. + Worked in the Business Continuity field since Built ISO/BCI aligned Resiliency program from the ground up. + Managed Everbridge for Cargill. Andrew Woods Managing Director Resiliency Matters Ltd. 6
7 Pandemic planning Andrew Woods H1N1 Planning. UK Plan created. Assurances to customers and suppliers. Robust actions if/when cases occurred to 2014 pandemic planning. Location responsibility. Rarely exercised. Room for improvements. + Ebola / Pandemic plan. Corporate plan established. WHO and best practice standards. Deployed centrally. 7
8 Introducing Stacie Neal + Ten years experience working in Fire Service in various capacities including planning, training, and information technology. + Stacie s duties encompass preparation, response, recovery, prevention, and mitigation of incidents and disasters of all hazard types. + Current programs: Critical Infrastructure Program. Emergency Mass Notification System. Charlotte-Mecklenburg Emergency Operations Plan Charlotte UASI THIRA and WebEOC for Situational Awareness/Incident Management. Stacie Neal Emergency Management Planner Charlotte-Mecklenburg Emergency Management Charlotte Fire Department 8
9 Pandemic planning Stacie Neal + Pandemic is one of our six identified hazards of the Urban Area Security Initiative (UASI) Threat Hazard Identification and Risk Assessment (THIRA). Identify the Target Capability for each hazard across the 31 DHS Core Capabilities. Identify Resource Requirements for each Target Capability. + Pandemic is one of our Hazard-Specific Annexes in the EOP. + Health Department manages the Strategic National Stockpile but the SNS Plan is part of our EOP. + Serves in EOC for an pandemic event. + Manages WebEOC, the system we would use to monitor and track a pandemic. 9
10 Biological Exposure Event + April 10 late afternoon, EM notified by County Health Dept. of biological exposure by local delivery restaurant + 24 hours remaining to notify those first exposed for vaccine to be beneficial + In addition to press release, determined would use CharMeck Alerts to notify those exposed + Concern about unknown exposure numbers Biological Exposure Considerations + Concern about prophylaxis quantities with unknown exposure numbers (SNS Stockpile) + Emergency Responders affected by this exposure (Fire Deputy Chief, Police Major, Health Dept. Emergency Preparedness Manager) 10
11 Introducing Debra Abromaitis + Nurse for over 30 years + Currently at John Dempsey Hospital at UConn Health in Farmington, Connecticut. + Currently the Director of Quality, Regulatory Compliance and Patient Support. Responsibilities include: Quality. Regulatory. Patient Relations. Volunteers. Chaplains. Interpreters. Administrator on Call Program. Environment of Care. Safety Coaches. Emergency Management. + Emergency Manager for the hospital. Debra Abromaitis, RN, BSN, MS John Dempsey Hospital 11
12 Introducing Nancy Dupont + Director of Epidemiology + President of APIC New England + President MPH Alumni Board + A nurse for 30 years + Started at John Dempsey in 1986 on a Medical Floor, worked 10 years in adult ICU and the remainder to current in Infection Prevention + Worked with consultants to develop a Governor-mandated, facility-specific component of a State-wide Continuity of Operations Plan + Was a hospital representative for the State of Connecticut Northern Tier Emergency Preparedness Workgroup Nancy Dupont, RN, MPH John Dempsey Hospital 12
13 Introduction to Everbridge 13
14 3,000+ Customers Across Multiple Markets CORPORATE FINANCE HEALTH / BIOTECH GOVERNMENT TRANSPORTATION ENERGY 100 of the Fortune of Top 5 Investment Banks 9 of the Top 10 Healthcare Systems 6 of the Top 10 US Cities 21 of the Top 25 Airports 3 of the Top 5 Nuclear Systems 14
15 Leverage Value: One Platform Multiple Solutions GOVERNMENT HEALTHCARE CORPORATE SAVE LIVES/PERSONAL SAFETY OPERATIONAL EFFICIENCY EMERGENCIES STANDARD OPERATIONS 15
16 Mass Notification/ Incident Communication and Management Mass Notification Unified Critical Communications Data Management After Action and Real-Time Reporting Access Controls Incident Communication and Management Form-Driven Templates for Communication On-Call Scheduling and Escalation Highly-Customizable Incident Communication Increased Visibility Extensive Incident Communication Tracking Use For Emergency Response and Management Citizen Protection and Life Safety Business Continuity of Operations Use For Emergency Team Callout STEMI & Code Calling Automated Hospitalist Outreach Physical Security Incidents Cyber Security Breaches Power Outages & Pipeline Leaks 16
17 Precision GIS + Locate and send notifications to contacts on your map + Customize geo-coding of your residents addresses + Customize base map and layers to provide a personal view 17
18 EVERBRIDGE COMMUNITY ENGAGEMENT MANY CONTACT SOURCES AND PUBLISHING OPTIONS One notification template EVERBRIDGE SUITE MEMBER OPT-INS e911 CONTACTS Nixle Community Subscribers Social Media NEW PUBLISHING OPTIONS COMMUNITY OPT-INS ANONYMOUS OPT-INS KEYWORD OPT-INS SEND IPAWS TEXT VOICE MOBILE APP IPAWS EVERBRIDGE NETWORK WEBPAGE FACEBOOK TWITTER GOOGLE ALERTS 18
19 Secure Messaging For Public Health and Public Safety Share nonpublic and sensitive information Text Graphics Verify when team members read or receive messages Send secure messages to one officer, the command center or a group 19
20 Panel Q&A 20
21 Question #1 What are unique details we can anticipate for this year s flu season? 21
22 Question #2 How does a healthcare organization deal with staffing concerns during flu season? How do you get info to anticipate when staffing needs might increase? How you execute on staffing communications relative to these needs? 22
23 Question #3 What info do you give to employees how do you share it? What options do you give when the flu reaches critical mass in an office or area? 23
24 Question #4 What resources do you use for planning and communication strategies around influenza and pandemics? 24
25 Question #5 What are effective strategies for private, public, and healthcare organizations working together? For example, how can private organizations be made aware of what public organizations are doing and what resources there are? 25
26 Question #6 How can residents access/acquire information from public health organizations? 26
27 Question #7 What are best practices for providing information without creating panic? 27
28 Contact Us: Everbridge Use the Q&A function to submit your questions. 28
29 Thank you for joining us!q&a You May Also Be Interested In: Crisis Communication for the Next Pandemic (Kit) White Paper: Crisis Communication for the Next Pandemic Everbridge's Pandemic Readiness Self-Audit Worksheet Message Maps Document Charmeck Alerts: Cross Departmental Coordination Everbridge Panel Deb Abromaitis, Director, Patient Support, John Dempsey Hospital Nancy Dupont, Infectious Disease Director, John Dempsey Hospital Andrew Woods, Director, Resiliency Matters Ltd and former Business Resiliency Manager at Cargill Stacie Neal, Emergency Management Planner, City of Charlotte Follow us: Linkedin 29
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