TruHearing. Supplemental Benefit Directory. RMHP is a Medicare-approved Cost plan. Enrollment in RMHP depends on contract renewal.

Transcription

1 TruHearing Supplemental Benefit Directory RMHP is a Medicare-approved Cost plan. Enrollment in RMHP depends on contract renewal. H0602_MC_DIR_MC42_ _NM DEC 2018

2 Notice of Nondiscrimination Rocky Mountain Health Plans (RMHP) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. RMHP does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. RMHP takes reasonable steps to ensure meaningful access and effective communication is provided timely and free of charge: Provides free auxiliary aids and services to people with disabilities to communicate effectively with us, such as: Qualified sign language interpreters (remote interpreting service or on-site appearance) Written information in other formats (large print, audio, accessible electronic formats, other formats) Provides free language assistance services to people whose primary language is not English, such as: Qualified interpreters (remote or on-site) Information written in other languages If you need these services, contact the RMHP Member Concerns Coordinator at , , or TTY , , Relay 711; para asistencia en español llame al If you believe that RMHP has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: the RMHP EEO Officer at , , ext. 7883, or TTY , , Relay 711; para asistencia en español llame al , or eeoofficer@rmhp.org. You can file a grievance in person or by mail, fax, or . If you need help filing a grievance, the RMHP EEO Officer is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW., Room 509F, HHH Building, Washington, DC 20201, , (TDD). Complaint forms are available at RMHP is a Medicare-approved Cost plan. Enrollment in RMHP depends on contract renewal. H0602_MC_1557Notice_ Accepted

3 Multi-Language Insert English Spanish Vietnamese Chinese Korean Russian Amharic Arabic German French Nepali Tagalog Japanese Cushite/Oromo Persian Ibo/Igbo Kru-Bassa Yoruba ATTENTION: If you speak English, language assistance services, free of charge, are available to you. Call (TTY: 711). ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (TTY: 711). CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số (TTY: 711). 注意 : 如果您使用繁體中文, 您可以免費獲得語言援助服務 請致電 (TTY: 711) 주의 : 한국어를사용하시는경우, 언어지원서비스를무료로이용하실수있습니다 (TTY: 711) 번으로전화해주십시오. ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните (телетайп: 711). ማስታወሻ: የሚናገሩት ቋንቋ ኣማርኛ ከሆነ የትርጉም እርዳታ ድርጅቶች በነጻ ሊያግዝዎት ተዘጋጀተዋል ወደ ሚከተለው ቁጥር ይደውሉ (መስማት ለተሳናቸው: 711). ملحوظة: ا ذا كنت تتحدث اذكر اللغة فا ن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم (رقم هاتف الصم والبكم: 117). ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: (TTY: 711). ATTENTION : Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le (ATS : 711). ध य दन ह स: तप इ ल न प ल ब ल ह न भन तप इ क न म भ ष सह यत स व हर न श ल र पम उपलब छ फ न गन रह स ( ट टव इ: 711) PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa (TTY: 711). 注意事項 : 日本語を話される場合 無料の言語支援をご利用いただけます (TTY:711) まで お電話にてご連絡ください XIYYEEFFANNAA: Afaan dubbattu Oroomiffa, tajaajila gargaarsa afaanii, kanfaltiidhaan ala, ni argama. Bilbilaa (TTY: 711). توجه : اگر به زبان فارسی گفتگو می کنيد تسهيلات زبانی بصورت رايگان برای شما فراهم می باشد. با - (117:YTT) تماس بگيريد. Ige nti: O buru na asu Ibo asusu, enyemaka diri gi site na call (TTY: 711). Dè ɖɛ nìà kɛ dyéɖé gbo: Ɔ jǔ ké m [Ɓàsɔ ɔ -wùɖù-po-nyɔ ] jǔ ní, nìí, à wuɖu kà kò ɖò po-poɔ ɓɛ ìn m gbo kpáa. Ɖá (TTY: 711) AKIYESI: Ti o ba nso ede Yoruba ofe ni iranlowo lori ede wa fun yin o. E pe ero ibanisoro yi (TTY: 711). H0602_MC_MLIS_ Accepted

4 This directory is current as of December 1, Rocky Mountain Health Plans TruHearing Provider Directory This directory provides a list of TruHearing providers. This directory is for the following counties in Colorado: Alamosa Archuleta Bent Chaffee Cheyenne Clear Creek Conejos Costilla Crowley Custer Delta Dolores Eagle Elbert Garfield Gilpin Grand Gunnison Hinsdale Huerfano Jackson Kiowa Kit Carson La Plata Lake Las Ánimas Lincoln Logan Mesa Mineral Moffat Montezuma Montrose Morgan Otero Ouray Park Phillips Pitkin Prowers Rio Blanco Rio Grande Routt Saguache San Juan San Miguel Sedgwick Summit Washington Yuma To access TruHearing s online provider directory, you can visit For questions about the information contained in this directory (hardcopy or online), please call RMHP s Customer Service at Hours are 8am-8pm, 7 days/week, Oct. 1 Mar.31, and 8am-8pm, M-F, Apr.1 Sept.30. TTY users should call 711. RMHP is a Medicare-approved Cost plan. Enrollment in RMHP depends on contract renewal. This document may be available in an alternate format such as Braille, larger print or audio. Call Customer Service at the number above for more information. The provider network may change at any time. You will receive notice when necessary. If you need help finding a network provider, please call (TTY 711) or visit to access an online searchable directory. If you would like a provider directory mailed to you, you may call the number above, request one at the website link provided above, or customer_service@rmhp.org. 1

5 Table of Contents Section 1 Introduction... 3 What is the service area for TruHearing?... 3 How do you find TruHearing providers in your area?... 3 Section 2 List of TruHearing providers

6 Section 1 Introduction This directory provides a list of TruHearing s network providers. To get detailed information about your supplemental routine hearing exam and hearing aid* coverage, please see your Evidence of Coverage. The network providers listed in this directory have agreed to provide you with your supplemental routine hearing exams and hearing aids*. You may go to any of our network providers listed in this directory. If you have been going to one network provider, you are not required to continue to go to that same network provider. * Hearing aids only covered on some plans. What is the service area for TruHearing? The counties in our service area are listed below. Alamosa Archuleta Bent Chaffee Cheyenne Clear Creek Conejos Costilla Crowley Custer Delta Dolores Eagle Elbert Garfield Gilpin Grand Gunnison Hinsdale Huerfano Jackson Kiowa Kit Carson La Plata Lake Las Ánimas Lincoln Logan Mesa Mineral Moffat Montezuma Montrose Morgan Otero Ouray Park Phillips Pitkin Prowers Rio Blanco Rio Grande Routt Saguache San Juan San Miguel Sedgwick Summit Washington Yuma How do you find TruHearing providers in your area? In this directory, network providers are listed alphabetically first by county, and then by provider last name or practice name. You can find a provider by looking for the county closest to you. If you have questions about TruHearing providers or require assistance, please call our Customer Service Department at (TTY dial 711). Hours are 8am-8pm, 7 days/week, Oct.1 Mar.31, and 8am-8pm, M-F, Apr.1 Sept.30. TTY users should call 711. Or, visit Section 2 List of TruHearing Providers TruHearing s provider network includes more than 160 providers in Colorado. To get the most up-to-date information about TruHearing s network providers in your area, you can visit If you need help finding a network provider, please call (TTY 711) or visit to access an online searchable directory. If you would like a provider directory mailed to you, you may call the number above, request one at the website link provided above, or customer_service@rmhp.org. 3

7 PROVIDER NAME ADDRESS CITY, STATE & ZIP CODE PHONE Delta Wood, Carson 144 Eaton Ave Delta, CO (844) Eagle Sanderman, Sara 56 Edwards Village Blvd Unit 222 Edwards, CO (844) Stakiw, Daria 56 Edwards Village Blvd Unit 222 Edwards, CO (844) Garfield Hoest, Cynthia rd St Ste 103 Glenwood Springs, CO (844) Stakiw, Daria 1607 Grand Ave Unit 21 Glenwood Springs, CO (844) Gunnison Bebee, Jennifer 711 N Taylor St # 106 Gunnison, CO (844) Marolf, Ellen 711 N Taylor St # 106 Gunnison, CO (844) La Plata Jeep, Chandace 799 E 3rd St Unit 1 Durango, CO (844) Jones, Timothy 833 E 2nd Ave Durango, CO (844) Rowland, Brady 1165 S Camino del Rio Ste 200 Durango, CO (844) Las Animas Schecter, John 212 N Commercial St Trinidad, CO (844) Lincoln Rankin, Kristin Specialty Clinic Lincoln Community Hospital Hugo, CO (844) Herholtz, William 269 East Ave Limon, CO (844) Logan Cox, Kathleen 120 S 3rd Ave Sterling, CO (844) Keenan, Alexandra Mobile Provider Sterling, CO (844) Walker, Laird 120 S 3rd Ave Sterling, CO (844) Mesa Bebee, Jennifer 2139 N 12th St Ste 4 Grand Junction, CO (844) Kreps, Pamela 759 Horizon Dr Ste E Grand Junction, CO (844) Lujan, Brandy 2532 Patterson Rd Ste 12 Grand Junction, CO (844) Marolf, Ellen 2139 N 12th St Ste 4 Grand Junction, CO (844) Mcdermott, Steven 2643 Patterson Rd Ste 503 Grand Junction, CO (844) Mealler, Jo-an 2643 Patterson Rd Ste 503 Grand Junction, CO (844) Mills, Bernadette 2532 Patterson Rd Ste 12 Grand Junction, CO (844) Williams, Kellan 2643 Patterson Rd Ste 503 Grand Junction, CO (844) Wood, Carson 241 Grand Ave Ste 1 Grand Junction, CO (844) Moffat Hoest, Cynthia 6 W Victory Way Craig, CO (844) Montezuma Arriola-story, Lucia 892 Cottonwood St Ste Z Cortez, CO (844) Jeep, Chandace 20 S Market St Cortez, CO (844) Lawrence, Christina 111 North Main Street Mancos, CO (844) Montrose Bebee, Jennifer 231 S Nevada Ave Ste B Montrose, CO (844) Cloward, Patrick 618 East Star Ct Ste 1 Montrose, CO (844) Davis, Jeffrey 1803 E Pavilion Pl Montrose, CO (844) Marolf, Ellen 231 S Nevada Ave Ste B Montrose, CO (844)

8 PROVIDER NAME ADDRESS CITY, STATE & ZIP CODE PHONE Morgan Cox, Kathleen 210 Cameron St Ste 100 Brush, CO (844) Walker, Laird 210 Cameron St Ste 100 Brush, CO (844) Otero Adams, Thomas 417 W 3rd St La Junta, CO (844) Prowers Adams, Thomas 401 Kendall Dr Lamar, CO (844) Yuma Keenan, Alexandra Mobile Provider Wray, CO (844) Keenan, Alexandra Mobile Provider Yuma, CO (844)

9 RMHP Customer Service HOURS... 8:00 a.m. to 8:00 p.m., Mountain Time, October 1 February 14, 7 days/week 8:00 a.m. to 8:00 p.m., Mountain Time, February 15 September 30, Monday Friday CALL / Customer Service also has free language interpreter services available for non-english speakers. TTY... Dial 711 for Relay Colorado This number requires special telephone equipment and is only for people who have difficulties with hearing or speaking customer_service@rmhp.org FAX WEBSITE... WRITE... Rocky Mountain Health Plans Attn: Customer Service PO Box Grand Junction, CO H0602_MC_MC191_ Approved MC191R01/07/16þ