Language Services / Tasks
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1 Athena Kartalou Language Services Manager Games Services Special Olympics ATHENS 2011 Language Services / Tasks To provide linguistic services to delegations coming from all over the world. To cover as many languages as possible. To provide three distinct linguistic services: (Written) translation Simultaneous interpretation Community interpreting 1
2 Language Services / Numbers To cover as many languages as possible on the spot: 15 competition 3 main complexes (OAKA, SEF, HEL) and 7 competition 7 independent venues 7 accommodation venues: Hilton and 6 Special Olympic Agios Andreas 2 welcome centers: Delegation (Metropolitan Expo, Airport) & Family Maroussi) 1 medical center: Healthy Athletes Program Maroussi) Main GOC HQ (Goudi Park) & OAKA (Indoor) Language Services / Data SOI Official Languages: Arabic, English, French, Mandarin, Russian, Spanish Languages with more than 100 speakers among delegations: Arabic, Cantonese, Danish, Dutch, English, Finnish, French, German, Hebrew, Hindi, Hungarian, Italian, Korean, Mandarin, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Taiwanese, Turkish 2
3 Language Services / Data 242 in most cases multilingual- language volunteers cover 36 languages: Albanian Arabic Armenian Bulgarian Cantonese Croatian Czech Dutch English Estonian Farsi Finnish French German Hebrew Hindi Hungarian Indonesien Italian Japanese Korean Malaysian Mandarin Polish Portuguese Romanian Russian Senegalese Serbian Slovakian Spanish Swahili Swedish Tagalong Turkish Ukraine Language Services / Who we are? The Language Liaison The Language Assistant Our clients The Language Liaison is responsible to coordinate the providing of the language services and the prioritization of demands, to contact the MLSB, when needed, to keep the record of the daily requests and to contact the relevant reports. The Language Assistant gets in contact with the clients either from the SID, either by getting on the spot-, offers community interpreting services, collaborates with the Language Liaison when access to the Multilingual Switchboard is needed. Medical Sport Families Spectators 3
4 Language Services / What do we do? Sports Info Desk We don t We never Based on the Sport / Front Info Desk. We are tuned to their way of functioning and to their timetable. We use the SID as our point of reference. know anything! We ask the experts of the sport for any kind of information! use a pen! We offer our service verbally! never leave the venue area! Even if there is a medical incident Language Services / Timeline June, 18 3 days June, 18 June, 20 Delegation Welcome Center Metropolitan Expo Airport 11 days June, 25 Games start! MLSB / Mobile Service July, 5 June, 20 6 days Family Welcome Center Helexpo Kifissias Str., OAKA June, 22 June, 25 SOV SPORTS 13 days Hilton V. Sofias Str. July, 5 Host Town June, 20 5 days June, 24 4
5 Language Services / Mobile Service MLSB Multi-lingual Switchboard *The term switchboard is used in planning, but it is not a switchboard as such. It will take the form of a mobile phones network referring to specialized interpreters. A line is dedicated to a particular language, and the operator simply answers the phone as normal. The only difference is that a headset rather than a handset will be used. To provide immediate language assistance over the telephone to staff members via Language Assistants & Liaisons in their dealings with, among others, athletes, officials support staff and accredited media. The serνice is designed to proνide more comprehensive language serνices in the GOC s and SOI than can be achieved using on-site Language Specialists alone. The MLSΒ is not an information service. The Language Service Volunteers working on the Switchboard are there to proνide conνersation facilitation and will not have access to general information. Ιt is the responsibility of the Functional Area staff member instigating the call to find out additional information if required. Language Services / Mobile Service MLSB MLSB MLSB MLSB MLSB MLSB Contact the Language Volunteer in the venue as they are the only ones with access to the Mobile Service. Either the person needing the language service approaches the Language Volunteer or the other way around. The Language Volunteer calls the number of the Mobile Service corresponding to the language of the person needing the service. The Language Volunteer explains to the volunteer on the other side of the phone the general circumstances and (s)he passes the phone to the person needing the service. The language volunteer of the Mobile Service translates to the Language Volunteer. The latter finds out the answer from the SID and gives his/her colleague on the other side of the phone the answer. Then (s)he passes the phone again to the person needing the service in order to listen to the translated answer to his request.. The person needing the service talks over the phone to the language volunteer of the Mobile Service and then passes the phone back to the Language Liaison. 5
6 Language Services / Glossary Apart from the training material and the Sport Specific Training manuals both in Greek and English, a Glossary is prepared to provide a consistent framework of reference first to all language volunteers, but also to all volunteers whose service involves linguistic competence. It is a multilingual manual in the form of a thematic dictionary, including acronyms, the basic vocabulary of the Special Olympics Games, the specific information regarding the Games in Athens, the basic terms of every sport, food & accommodation and medical terms, along with the basic important questions in case of a medical incident. Language Services / Glossary 6
7 Language Services / Glossary 7
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