Bicultural Support PROTOCOLS 2016

Transcription

1 Bicultural Support PROTOCOLS 2016 Bicultural Support in NSW is delivered by Ethnic Community Services Co-operative on behalf of Children's Services Central, the NSW Professional Support Co-ordinator. The Inclusion and Professional Support Program is funded by the Australian Government Department of Education and Training.

2 Bicultural Support provides time limited support to eligible education and care services to assist the inclusion of children from cultural and linguistically diverse (CALD) and Indigenous backgrounds including language assistance.

3 CONTENTS Introduction 4 Acronyms 4 NSW IPSP Communication Protocols November Bicultural Support 8 Information Around Support 9 Q&A Information for Services 11 Procedure for Implementation of Support 13 APPENDICES 14 Action Plan Bicultural Support Consultant Service Analysis Bicultural Support Request Form Evaluation Service Letter to Service BICULTURAL SUPPORT PROTOCOLS /24

4 INTRODUCTION The following Protocols are for the information and delivery of Bicultural Support to approved education and care services by Ethnic Community Services Co-operative on behalf of Children s Services Central and with reference to: Professional Support Program General Funding Agreement for all Contracts, Inclusion and Professional Support Program Guidelines NSW IPSP Communication Protocols Bicultural Support provides eligible ECEC services with access to an interpreter or other bilingual/bicultural person to support the service to enroll and settle a child/children from culturally and linguistically diverse, Indigenous, or refugee or humanitarian intervention backgrounds. ACRONYMS BS Bicultural Support (may refer to Consultant, Worker, Program Project Officer) BSC Bicultural Support Consultant BSW Bicultural Support Worker CALD Culturally and Linguistically Diverse DEEWR Department of Education, Employment & Workplace Relations ECEC Early Childhood Education and Care IIP Inclusion Improvement Plan IPSU Indigenous Professional Support Unit ISA Inclusion Support Agency ISF Inclusion Support Facilitator ISP Inclusion Support Program IPSP Inclusion and Professional Support Program NISSP National Inclusion Support Subsidy Provider PO BS Project Officer Bicultural Support PO CSC Project Officer Children s Services Central PSC Professional Support Coordinator PSP Professional Support Program BICULTURAL SUPPORT PROTOCOLS /24

5 NSW IPSP Communication Protocols November 2011 INTRODUCTION The Inclusion and Professional Support Program (IPSP) is funded by the Australian Government and is delivered in accordance with the IPSP Guidelines The IPSP is an integrated approach to supporting and enhancing the professional development needs of education and care services and promotes good practice and continuous improvement in service delivery. The following is an excerpt from the IPSP Communication Protocols and provides approaches and guidance to support communication between the NSW providers of the IPSP therefore enhancing the delivery of support, professional development and inclusion. Explanation of the IPSP The below visual representation and IPSP Forum approved marketing materials will be used by IPSP Providers to assist in explaining and promoting the IPSP to education and care services and the children s services and related sectors. Communication Protocols IPSP Providers should read and follow the Communication Protocols listed in all sections. Communication Protocols for Inclusion Support Agencies are included under each section due to the role of the ISA in facilitating access for education and care services to IPSP program supports. Indigenous Professional Support Unit (IPSU) Inclusion Support Facilitator (ISF) to contact IPSU by when a request has been received by the ISA from an Indigenous Service. ISF will contact the IPSU about the outcome of the request. IPSU will the ISA when an Indigenous service requires support from the ISA. The IPSU will inform the ISA via about the training or support they will be offering an Indigenous service. BICULTURAL SUPPORT PROTOCOLS /24

6 IPSU will ISA when support is delivered to a non-indigenous service within their ISA region. IPSU will refer requests on resources or training to ISA, NISSP or PSC, from a non-indigenous service, where appropriate. ISA and IPSU will encourage services to share information from visits (i.e. Service Support Plan (SSP) or IPSU plan documentation) with other IPSP Providers supporting the service. Professional Support Coordinator (PSC) The PSC will continue to ISAs when services accept offers for supports such as those outlined above. The PSC (Project Officers and Manager), ISA team leaders and IPSU representative will continue to meet at six monthly intervals. These meetings will be utilised to identify what program supports child care services are accessing, to inform programs and products provided by the IPSP, and to feedback information. Six monthly meetings between the ISA, PSC and IPSU will support the development of and information sharing about the ISA s Region Plan, PSC s State Plan and IPSU s State Plan. The NISSP will be involved if related issues are identified prior to the meeting or arise as a result of the meeting. ISAs and IPSU will provide feedback to the PSC on the professional development of program staff and all will engage in discussions regarding meeting these professional development needs. ISAs will provide written feedback to the PSC on PSC training attended. Specialist Equipment Provider ISF to discuss Specialist Equipment Provider (SEP) with child care service. Service Director sends the application to the SEP. SEP advises the ISA when equipment has been sent to a service. Bicultural Support Bicultural Support to contact IPSU by when a request for an Aboriginal worker is made by an eligible service. Bicultural Support to notify both the child care service and the ISA directly regarding the outcome of a request for Bicultural Support. The ISA, if contacted by Bicultural Support or service, will assist the service to complete a SSP, where required, and request for Bicultural Support. National Inclusion Support Subsidy Provider (NISSP) The NISSP will notify ISAs about the outcomes of ISS applications using the address as per the ISA application. The NISSP will notify the child care services directly regarding the outcome of their ISS application. In the instance that questions arise regarding the application, the NISSP may contact the child care service and/or the ISA. ISAs will assist services to submit complete applications and to notify the NISSP of changes within care environments, such as changes to children s attendance or the service need for ISS. The NISSP will provide program updates to ISA team leaders via . BICULTURAL SUPPORT PROTOCOLS /24

7 The NISSP provides an ISS Info Box facility for ISAs and child care services. Written responses are made within 48 hours. The NISSP provide a toll free number for ISAs and child care services to use. The NISSP can hold telephone conferences or visits with ISA teams on request. An agenda for these meetings must be given to the NISSP prior to the discussion. The NISSP can provide regular contributions for IPSP providers to use in their own communications. Each ISA should contact the NISSP if they have any specific content requirements. Department of Education, Employment and Workplace Relations (DEEWR) DEEWR will respond to requests in writing from IPSP providers within 5 working days. Where appropriate, DEEWR will make a general response to requests for information available to all IPSP Providers. DEEWR will provide a regular update of eligible child care services. DEEWR (SO) will host and facilitate IPSP Forum meetings per annum. DEEWR (SO) will maintain relationships with other funded programs and act as a conduit for information between these agencies and IPSP Forum members. DEEWR will invite representatives from appropriate external agencies to the IPSP Forum when requested by the Forum members. DEEWR will provide feedback on their IPSP Reports and Plans. Feedback IPSP provider to child care service If a child care service has a complaint to make about an aspect of the IPSP service, the child care service will be encouraged to look at the individual provider s complaint handling policy and to make the complaint directly to the provider of the service. IPSP provider to IPSP provider Feedback on individual program delivery should be given directly to the IPSP Provider and will be addressed using the provider s policies and procedures. Feedback may provide an opportunity to clarify service delivery expectations between providers within the IPSP. If a member of the IPSP has a complaint regarding another provider s service delivery of the IPSP, they should follow the provider s Complaints Management policy. Where necessary, feedback and issues should be taken to the Communications Working Group or IPSP Forum for discussion to inform the continuous improvement of the IPSP. BICULTURAL SUPPORT PROTOCOLS /24

8 NSW Professional Support Co-ordinator Bicultural Support! BICULTURAL SUPPORT PROTOCOLS /24

9 ! NSW Professional Support Co-ordinator BICULTURAL SUPPORT Background Bicultural Support provides eligible ECEC services with time-limited access to an interpreter or other bilingual/bicultural person to support the service to enrol and settle a child/children from culturally and linguistically diverse, Indigenous, or refugee or humanitarian intervention backgrounds. Bicultural Support is run by Ethnic Community Services Co-operative on behalf of Children s Services Central. Children s Services Central is the NSW Professional Support Co-ordinator. What does Bicultural Support provide? Bicultural Support provides support, either on or off-site or a combination of on-site and off-site, from an appropriately experienced interpreter, or other persons able to provide specific language and cultural assistance to eligible ECEC services free of charge. Who is eligible for support? Long day care services Outside school hours care (including vacation care) Family day care Occasional care In-home care Flexible/innovative services Mobile ECEC services Multifunctional Aboriginal Children s Services Indigenous playgroups Indigenous outside school hours care and enrichment programs Crèches Innovative ECEC service centres How Does Bicultural Support operate? Eligible ECEC services can make requests for Bicultural Support through the ISA, PSC or IPSU. The request must be accompanied by a IIP, approved by an ISA (or with a commitment to complete the IIP as specified in the IPSP Guidelines, , p.65). Support strategies delivered by Bicultural Support may include: Facilitating communication between ECEC services and families by: Assisting educators in communicating with culturally diverse families and children (for example, interpreting meetings between parents and educators, providing verbal translation of enrolment documents, and providing educators with key words and phrases that can be used to communicate with the child). Facilitating cultural awareness by: Assisting eligible ECEC services to better understand particular ethnic backgrounds, cultural experiences and child rearing practices of the children and families. Enabling the exchange and sharing of information between educators and parents about the child and family life. Bicultural Support in NSW is delivered by Ethnic Community Services Co-operative on behalf of Children's Services Central, the NSW Professional Support Co-ordinator. The Inclusion and Professional Support Program is funded by the Australian Government BICULTURAL Department of SUPPORT Education PROTOCOLS and Training /24

10 Providing educators with an understanding of relevant cultural issues. Supporting curricula or programming by: Advising on culturally and linguistically appropriate practices and a culturally inclusive curriculum. Advising on programs or resources that support the maintenance of the child s bilingualism and home language. Advising on programs or resources that support the development of English as a second language. Advising on programs or resources that assist newly arrived children and families from refugee backgrounds. Supporting resources and linkages by: Providing educators with information, where available, about relevant community resources and services to support the inclusion of culturally diverse children and families. Providing bicultural advice and support to ISAs. Bicultural Support cannot be used for: Regular interpreting and translating assistance for families or eligible ECEC services. Supervision of a child or group of children. Providing settlement and community support services to families and children. Providing support that is available through existing programs, e.g. clients of the Adult Migrant English Program (AMEP) using child care while they are attending English language tuition. Bicultural Support can include: Providing hands on specific language and/or cultural assistance support to children, parents and staff to assist with the enrolment, settling in and inclusion of children from CALD, refugee or Indigenous backgrounds. Encouraging the maintenance of the child s home language by developing and presenting culturally appropriate experiences. Providing specialist support to educators and supporting the implementation of inclusive programs/curricula. Delivering support/resources on multicultural/refugee/indigenous perspectives. Providing information on community resources and services to support the inclusion of CALD, refugee or Indigenous children and families. Reference - IPSP Guidelines ( ) BICULTURAL SUPPORT PROTOCOLS /24

11 ! NSW Professional Support Co-ordinator HOW DOES BICULTURAL SUPPORT WORK IN MY SERVICE? Q&A Is there a cost involved? There is no cost involved. Bicultural Support is available free of charge. It is time limited on and off-site support provided to eligible education and care services. How is support carried out? A referral is made via Children s Services Central and/or your Inclusion Support Agency (ISA), and involves the development of a Inclusion Improvement Plan (IIP). A request/referral does not automatically guarantee that on-site Bicultural Support will be placed. Placement involves the availability of a Bicultural Support Worker who speaks the child s language and/or the cultural background required in the requested ISA Region. Allocation of Bicultural Support to services is ongoing and as the need arises. Time allocation Services may request on-site Bicultural Support during for example, the intensive, initial settling in period. Services may request an extension to existing Bicultural Support (i.e. the Service will need to re-apply). Requests/referrals are actioned within 5 business days. What do we expect from the service? Provide as much information as possible through request (i.e. number of children involved, days of attendance, age group, why is support required, does the child have additional needs or are there any special circumstances - child in foster care or from a refugee background, SSP). Any issues arising in relation to the Bicultural Support allocation (i.e. work performance related, industrial, personnel), should be directed to Bicultural Support ASAP, by the Director/Coordinator of the service. Let Bicultural Support know if the child is away on a designated Bicultural Support Worker day (so that we can inform the Bicultural Support Worker). If the Bicultural Support Worker turns up, the service can consider using the Worker to assist in other areas of the service in relation to bicultural support. Let Bicultural Support know if the Bicultural Support Worker is away and you haven t heard from the BSW - we are more than happy to contact the Bicultural Support Worker and get back to you. How can I get the best value from my support? The role of the Bicultural Support Worker is hands on in the first instance and it involves the Bicultural Support Worker working with all children in the allocated group/room to promote and assist the inclusion of children from CALD and Indigenous backgrounds, including language support. The Bicultural Support Worker can assist with and/or be involved in: Basic form of translating and interpreting. Engaging in daily service routine as part of the team. Planning for the duration of time that he/she is with the service. Services to provide the Bicultural Support Worker with: Relevant operational service Policies and Procedures (e.g. Behaviour Guidance, OHS, etc). Bicultural Support in NSW is delivered by Ethnic Community Services Co-operative on behalf of Children's Services Central, the NSW Professional Support Co-ordinator. The Inclusion and Professional Support Program is funded by the Australian Government Department of Education and Training. BICULTURAL SUPPORT PROTOCOLS /24

12 A copy of any reports/documents in relation to children as applicable, and appropriate (including the IIP). A safe, friendly and supportive work environment with clear communication strategies. A buddy - A consistent permanent staff member to direct and work alongside the BSW (eg the Room Leader). Bicultural Support cannot be used for: Regular interpreting and translating assistance for families or eligible Children s Services. Supervision of a child or group of children (e.g. to meet staff-to-child ratios or to provide staffing to relieve staff). Providing migrant settlement and community support services to families and children. Providing support that is available through existing programs (e.g. clients of the Adult Migrant English Program (AMEP), using child care while they are attending English language tuition. Bicultural Support Workers Entitlements Bicultural Support Workers are employed by Ethnic Community Services Co-operative, who ensure that their workers: Have Working with Children background clearance checks with the NSW Commission for Children and Young People. As employees of ECSC, Bicultural Support has record of this information on file, and will only make this information available to ECEC Services available in exceptional circumstances, or by written request. Are covered by the Ethnic Community Services Co-operative Insurance Policy while working in the service. The service is required to ensure that workers: Have a Tea Break 10mins tea/coffee break on a 3-4 hrs per day allocation or arrange to leave 10mins earlier on the allocated time (i.e. the Bicultural Support Worker will need to let the Director/Coordinator know when they will take this break). Have access to the service s equipment (i.e. photocopier or fax). What happens if a Bicultural Support Worker is not available? Where it is difficult to marry requests/ referrals with Bicultural Support Workers, the service will be: Contacted by phone with resource support alternatives discussed (e.g. telephone support by another Bicultural Support Worker or Consultant from another region). Sent interim resource support (i.e. cultural information packages key survival words, information about culture, child rearing practices etc). Are you interested in joining our team of Bicultural Support Workers? We currently have an established Pool of Bicultural Support Workers, but Bicultural Support is interested in recruiting people on an ongoing basis who: speak a language other than English have a good command of the English language have an Indigenous, CALD or refugee background have experience and/or qualification in Children s Services (minimum Certificate III in Children s Services) enjoy working with children and as part of a staff team. Please let us know if you know of anyone that could be interested Ph There is an intensive orientation and induction training as well as ongoing professional development opportunities. biculturalsupport@ecsc.org.au Website: Phone: BICULTURAL SUPPORT PROTOCOLS /24

13 PROCEDURE FOR IMPLEMENTATION OF BICULTURAL SUPPORT ACTION Referral received from: Children s Services Central, Inclusion Support Facilitator or IPSU Communication activated regarding requests for Aboriginal Bicultural Support requests Service/ISA sends completed request form and SSP to Bicultural Support Contact made with Service Service sends signed contract to Bicultural Support Service Analysis Support provided Service evaluates support BS Worker evaluates support Support closed on Bicultural Support database Follow up resourcing/referral into new support if required Bicultural Support Packages WHO IS RESPONSIBLE? PO CSC ISF, IPSU Bicultural Support IPSU ACCOMPANYING ACTION Request form sent to Service Database updated correspondence between Bicultural Support & IPSU regarding how support will be provided WHO IS RESPONSIBLE? PO Bicultural Support or Bicultural Support Coordinator Bicultural Support IPSU Service Referral activated PO Bicultural Support PO Bicultural Support Acknowledgement Letter and Service Information package sent to Service Relevant ISA & IPSU is notified of the request & details re. allocation PO Bicultural Support Service Database updated Service PO Bicultural Support PO Bicultural Support BS Consultant BS Service Service BS Workers PO BSC ISF PO Bicultural Support PO Bicultural Support BSC allocated / BSC information package sent to BSC Application for Approval Development of Action Plan in collaboration with IIP (ISA) Implementation of Action Plan in collaboration with SSP Evaluation form sent to Bicultural Support (copy to ISA) Database updated Information is forwarded to ISA/IPSU regarding regional, monthly Bicultural Support statistics PO Bicultural Support check for: Forms Action plan Evaluation Database updated Consultation with Bicultural Support Consultant, Service & ISA PO Bicultural Support Bicultural Support Consultant Bicultural Support Coordinator Bicultural Support PO Bicultural Support Coordinator Service ISF Service BS Consultant PO Bicultural Support ISF Bicultural Support Coordinator PO Bicultural Support PO Bicultural Support Referral FORMS/ LETTERS Request form IIP (NB. Bicultural Support can proceed before the PSC receives IIP & on recommendation by ISA) Acknowledgement Letter Q&A information for Services Evaluation Form Bicultural Support Allocation details Service contract Action Plan Application for Approval Action Plan IIP Evaluation Form/s Evaluation by Service (complete form or PO Bicultural Support) In collaboration with ISF Service Information Package and Bicultural Support Worker Information Package BICULTURAL SUPPORT PROTOCOLS /24

14 NSW Professional Support Co-ordinator APPENDICES 1. Action Plan Bicultural Support Consultant 2. Service Analysis 3. Bicultural Support Request Form 4. Evaluation Service 5. Letter to Service! BICULTURAL SUPPORT PROTOCOLS /24

15 ! NSW Professional Support Co-ordinator INTERNAL USE ONLY (BSC TO COMPLETE) ACTION PLAN BICULTURAL SUPPORT CONSULTANT Service Name: Contact Person: Phone: Consultant: Date Support Commenced: Service background information: Improvements already made: (Consultation discussion with service in advance when making initial contact and gathering information to inform support strategies) Bicultural Support in NSW is delivered by Ethnic Community Services Co-operative on behalf of Children's Services Central, the NSW Professional Support Co-ordinator. The Inclusion and Professional Support Program is funded by the Australian Government Department of Education and Training. BICULTURAL SUPPORT PROTOCOLS /24

16 Support Areas - Information around support for services (i.e. what, how and when) Facilitating communication Facilitating cultural awareness Supporting curricula or programming Supporting resource and linkages Professional Development identified SUMMARY (completed after support optional and/or include information in evaluation) Consultant: Bicultural Support PO: Bicultural Support Co-ordinator Date: BICULTURAL SUPPORT PROTOCOLS /24

17 ! NSW Professional Support Co-ordinator SERVICE ANALYSIS (Bicultural Support Consultant use RESOURCE GUIDE ONLY) This tool is designed to assist BSCs in developing an individualised, service specific, service delivery support plan. Priorities will be developed as a result of this analysis. Actions to be taken, timeframes, referrals, training and resources are detailed in the Plan. Information gathered should link into Inclusion Improvement Plan (IIP) for the Service and the intention is never to duplicate information or support but rather focus on the inclusion of children and families from CALD, Indigenous or Refugee background into the service. COMMUNICATION STRATEGIES YES NO IN PROGRESS/COMMENTS Communication with children and families from CALD, Indigenous or Refugee background - evident A variety of communication tools used by the Service (e.g. newsletter, signs) Service information is available in community languages available to families Educators are confident in communicating with children and families from CALD, Indigenous or refugee background Considerations around QA and the Learning Frameworks how do they relate to target groups Comments: Bicultural Support in NSW is delivered by Ethnic Community Services Co-operative on behalf of Children's Services Central, the NSW Professional Support Co-ordinator. The Inclusion and Professional Support Program is funded by the Australian Government Department of Education and Training. BICULTURAL SUPPORT PROTOCOLS /24

18 CULTURAL AWARENESS YES NO IN PROGRESS / COMMENTS Assist service in better understanding particular ethnic backgrounds, cultural experiences and child rearing practices of children and families Support the exchange and sharing of information between educators and parents about the child and family life Provide the service with an understanding of relevant cultural issues Comments: CURRICULA OR PROGRAMMING YES NO IN PROGRESS / COMMENTS Assist with the implementation of culturally and linguistically appropriate practices and a culturally inclusive curriculum Support the service to maintain the child s bilingualism Support the implementation of programs that support the development of English as a second language Support the implementation of programs that assist newly arrived children and families from Refugee backgrounds Comments: BICULTURAL SUPPORT PROTOCOLS /24

19 RESOURCES AND LINKAGES YES NO IN PROGRESS / COMMENTS Provide the service with information, where available about relevant community resources and services to support the inclusion of CALD, Indigenous or Refugee families Provide bicultural advice and support to ISAs as required Work with the IPSU to support the cultural inclusion of Indigenous children Comments: PROFESSIONAL DEVELOPMENT SUPPORT / TRAINING YES NO IN PROGRESS / COMMENTS The service has access to professional reading in relation to supporting the inclusion of children and families from CALD, Indigenous and Refugee background The service has access to professional support and training in relation to supporting the inclusion of children and families from CALD, Indigenous and Refugee background Comments: BICULTURAL SUPPORT PROTOCOLS /24

20 BICULTURAL SUPPORT REQUEST FORM This request is subject to assessment in line with the IPSP guidelines and the suitability and availability of Bicultural Support staff. SERVICE DETAILS Service name Address where support will be provided Suburb Contact person Position Phone Mobile: Postcode Service type Long day care Family day care Vacation care Outside school hours care Occasional care In home care Mobile children s services Other (please provide details): SUPPORT REQUEST DETAILS Child s first name Child s surname Date of birth Gender Male Female Parent/guardian name/s Cultural background Religion Language/s spoken Days/period/time support required Identified need for the request (e.g. Settling in and transitions, parent meeting, sharing cultural information, other) Relevant information to support the request (e.g. number of days the child is in care) Start date for support The Inclusion and Professional Support Program is funded by the Australian Government Department of Education and Training. BICULTURAL SUPPORT PROTOCOLS /24

21 SERVICE REQUEST AUTHORISATION Name of service representative authorising request Signature Date PARENT/GUARDIAN CONSENT TO REQUEST BICULTURAL SUPPORT Has the parent/ guardian given consent? Parent / guardian name Yes verbal Yes written, see below No Signature Date signed INCLUSION SUPPORT AGENCY ENDORSEMENT Name of the ISA Name of ISF ISF Service support plan Yes Pending date to be provided: Return your completed form to: fax: (02) or biculturalsupport@ecsc.org.au or send to: Bicultural Support, Building 3, 142 Addison Rd, Marrickville NSW 2204 BICULTURAL SUPPORT PROTOCOLS /24

22 ! NSW Professional Support Co-ordinator EVALUATION - SERVICE As part of our assessment of the quality of service and support we provide as a Provider, under the Australian Government Inclusion and Professional Support Program (IPSP), we ask that you take some time to complete this evaluation form. SERVICE NAME: Service type Long day care Family day care Vacation care Outside school hours care Occasional care In home care Mobile children s services Other (please provide details): DATE/S OF SUPPORT: How do you rate the INITIAL contact by Bicultural Support to your service? Extremely Useful Very Useful Useful Of Little Use Not Useful How QUICKLY did Bicultural Support respond to your request? Immediately Within 24hrs Within 2days Within a week How do you rate the USEFULNESS of Bicultural Support your service received? Extremely Useful Very Useful Useful Of Little Use Not Useful How do you rate the QUALITY of Bicultural Support your service received? High Quality Good Quality Medium Quality Poor Quality Did you have the opportunity to discuss the Service Support Plan (SSP) with the: Bicultural Support Worker ISA IPSU - in relation to support? (please tick) Yes No Comment: Bicultural Support in NSW is delivered by Ethnic Community Services Co-operative on behalf of Children's Services Central, the NSW Professional Support Co-ordinator. The Inclusion and Professional Support Program is funded by the Australian Government Department of Education and Training. BICULTURAL SUPPORT PROTOCOLS /24

23 Did you achieve your Bicultural Support related goals in your IIP? What is one thing that your service will do as a result of accessing Bicultural Support? Additional comments and/or good news stories that you would like to share. Thank you for taking the time to complete this evaluation form. Form can be faxed, posted or ed back to meni.t@ecsc.org.au Please return to Ethnic Community Services Co-operative ATTENTION: Meni Tsambouniaris Ethnic Community Services Co-operative Bicultural Support Building 3, 142 Addison Road MARRICKVILLE NSW 2204 Telephone: Facsimile: meni.t@ecsc.org.au BICULTURAL SUPPORT PROTOCOLS /24

24 ! NSW Professional Support Co-ordinator Acknowledgement Letter to Services Date Dear (Service) RE: REQUEST FOR BICULTURAL SUPPORT Your request for Bicultural Support has been received. Bicultural Support offers TIME-LIMITED SUPPORT, to assist education and care services to enrol, include and settle Culturally and Linguistically Diverse (CALD) and Indigenous children into care. Your request has been: Activated and we will be in touch with you soon to confirm details Proceeding and waiting on a copy of an Inclusion Improvement Plan (IIP). Placed on a waiting list until further notice Your Service is not eligible for Bicultural Support in this instance for the reason(s) referred to below: The type of Bicultural Support requested can be met by other means or resources. For example, existing centre educators speaking the requested language, Inclusion Support Facilitators, Inclusion Support Subsidy, local programs/resources etc The service has over accessed Bicultural Support (more than two times in the last 12 months). * Thank you for your support. If you would like to discuss this further, please do not hesitate to contact Bicultural Support on * Bicultural Support endeavours to provide you with Bicultural Support in relation to the inclusion of children from CALD and Indigenous children, however, are bound by eligibility criteria and funding constraints. We envisage that services that have accessed the Bicultural Support more than once, should be better placed to support these children, through experiences already gained by having accessed Bicultural Support in the past. We also endeavour to provide Bicultural Support equitably to all education and care services across the State. Yours sincerely The Bicultural Support Team Bicultural Support in NSW is delivered by Ethnic Community Services Co-operative on behalf of Children's Services Central, the NSW Professional Support Co-ordinator. The Inclusion and Professional Support Program is funded by the Australian Government Department of Education and Training. BICULTURAL SUPPORT PROTOCOLS /24

25 ! NSW Professional Support Co-ordinator SERVICE ANALYSIS (Bicultural Support Consultant use RESOURCE GUIDE ONLY) This tool is designed to assist BSCs in developing an individualised, service specific, service delivery support plan. Priorities will be developed as a result of this analysis. Actions to be taken, timeframes, referrals, training and resources are detailed in the Plan. Information gathered should link into Inclusion Improvement Plan (IIP) for the Service and the intention is never to duplicate information or support but rather focus on the inclusion of children and families from CALD, Indigenous or Refugee background into the service. COMMUNICATION STRATEGIES YES NO IN PROGRESS/COMMENTS Communication with children and families from CALD, Indigenous or Refugee background - evident A variety of communication tools used by the Service (e.g. newsletter, signs) Service information is available in community languages available to families Educators are confident in communicating with children and families from CALD, Indigenous or refugee background Considerations around QA and the Learning Frameworks how do they relate to target groups Comments: Bicultural Support in NSW is delivered by Ethnic Community Services Co-operative on behalf of Children's Services Central, the NSW Professional Support Co-ordinator. The Inclusion and Professional Support Program is funded by the Australian Government Department of Education and Training. BICULTURAL SUPPORT PROTOCOLS /24

26 CULTURAL AWARENESS YES NO IN PROGRESS / COMMENTS Assist service in better understanding particular ethnic backgrounds, cultural experiences and child rearing practices of children and families Support the exchange and sharing of information between educators and parents about the child and family life Provide the service with an understanding of relevant cultural issues Comments: CURRICULA OR PROGRAMMING YES NO IN PROGRESS / COMMENTS Assist with the implementation of culturally and linguistically appropriate practices and a culturally inclusive curriculum Support the service to maintain the child s bilingualism Support the implementation of programs that support the development of English as a second language Support the implementation of programs that assist newly arrived children and families from Refugee backgrounds Comments: BICULTURAL SUPPORT PROTOCOLS /24

27 RESOURCES AND LINKAGES YES NO IN PROGRESS / COMMENTS Provide the service with information, where available about relevant community resources and services to support the inclusion of CALD, Indigenous or Refugee families Provide bicultural advice and support to ISAs as required Work with the IPSU to support the cultural inclusion of Indigenous children Comments: PROFESSIONAL DEVELOPMENT SUPPORT / TRAINING YES NO IN PROGRESS / COMMENTS The service has access to professional reading in relation to supporting the inclusion of children and families from CALD, Indigenous and Refugee background The service has access to professional support and training in relation to supporting the inclusion of children and families from CALD, Indigenous and Refugee background Comments: BICULTURAL SUPPORT PROTOCOLS /24

28 BICULTURAL SUPPORT REQUEST FORM This request is subject to assessment in line with the IPSP guidelines and the suitability and availability of Bicultural Support staff. SERVICE DETAILS Service name Address where support will be provided Suburb Contact person Position Phone Mobile: Postcode Service type Long day care Family day care Vacation care Outside school hours care Occasional care In home care Mobile children s services Other (please provide details): SUPPORT REQUEST DETAILS Child s first name Child s surname Date of birth Gender Male Female Parent/guardian name/s Cultural background Religion Language/s spoken Days/period/time support required Identified need for the request (e.g. Settling in and transitions, parent meeting, sharing cultural information, other) Relevant information to support the request (e.g. number of days the child is in care) Start date for support The Inclusion and Professional Support Program is funded by the Australian Government Department of Education and Training. BICULTURAL SUPPORT PROTOCOLS /24

29 SERVICE REQUEST AUTHORISATION Name of service representative authorising request Signature Date PARENT/GUARDIAN CONSENT TO REQUEST BICULTURAL SUPPORT Has the parent/ guardian given consent? Parent / guardian name Yes verbal Yes written, see below No Signature Date signed INCLUSION SUPPORT AGENCY ENDORSEMENT Name of the ISA Name of ISF ISF Service support plan Yes Pending date to be provided: Return your completed form to: fax: (02) or biculturalsupport@ecsc.org.au or send to: Bicultural Support, Building 3, 142 Addison Rd, Marrickville NSW 2204 BICULTURAL SUPPORT PROTOCOLS /24

30 ! NSW Professional Support Co-ordinator EVALUATION - SERVICE As part of our assessment of the quality of service and support we provide as a Provider, under the Australian Government Inclusion and Professional Support Program (IPSP), we ask that you take some time to complete this evaluation form. SERVICE NAME: Service type Long day care Family day care Vacation care Outside school hours care Occasional care In home care Mobile children s services Other (please provide details): DATE/S OF SUPPORT: How do you rate the INITIAL contact by Bicultural Support to your service? Extremely Useful Very Useful Useful Of Little Use Not Useful How QUICKLY did Bicultural Support respond to your request? Immediately Within 24hrs Within 2days Within a week How do you rate the USEFULNESS of Bicultural Support your service received? Extremely Useful Very Useful Useful Of Little Use Not Useful How do you rate the QUALITY of Bicultural Support your service received? High Quality Good Quality Medium Quality Poor Quality Did you have the opportunity to discuss the Service Support Plan (SSP) with the: Bicultural Support Worker ISA IPSU - in relation to support? (please tick) Yes No Comment: Bicultural Support in NSW is delivered by Ethnic Community Services Co-operative on behalf of Children's Services Central, the NSW Professional Support Co-ordinator. The Inclusion and Professional Support Program is funded by the Australian Government Department of Education and Training. BICULTURAL SUPPORT PROTOCOLS /24

31 Did you achieve your Bicultural Support related goals in your IIP? What is one thing that your service will do as a result of accessing Bicultural Support? Additional comments and/or good news stories that you would like to share. Thank you for taking the time to complete this evaluation form. Form can be faxed, posted or ed back to meni.t@ecsc.org.au Please return to Ethnic Community Services Co-operative ATTENTION: Meni Tsambouniaris Ethnic Community Services Co-operative Bicultural Support Building 3, 142 Addison Road MARRICKVILLE NSW 2204 Telephone: Facsimile: meni.t@ecsc.org.au BICULTURAL SUPPORT PROTOCOLS /24

32 ! NSW Professional Support Co-ordinator Acknowledgement Letter to Services Date Dear (Service) RE: REQUEST FOR BICULTURAL SUPPORT Your request for Bicultural Support has been received. Bicultural Support offers TIME-LIMITED SUPPORT, to assist education and care services to enrol, include and settle Culturally and Linguistically Diverse (CALD) and Indigenous children into care. Your request has been: Activated and we will be in touch with you soon to confirm details Proceeding and waiting on a copy of an Inclusion Improvement Plan (IIP). Placed on a waiting list until further notice Your Service is not eligible for Bicultural Support in this instance for the reason(s) referred to below: The type of Bicultural Support requested can be met by other means or resources. For example, existing centre educators speaking the requested language, Inclusion Support Facilitators, Inclusion Support Subsidy, local programs/resources etc The service has over accessed Bicultural Support (more than two times in the last 12 months). * Thank you for your support. If you would like to discuss this further, please do not hesitate to contact Bicultural Support on * Bicultural Support endeavours to provide you with Bicultural Support in relation to the inclusion of children from CALD and Indigenous children, however, are bound by eligibility criteria and funding constraints. We envisage that services that have accessed the Bicultural Support more than once, should be better placed to support these children, through experiences already gained by having accessed Bicultural Support in the past. We also endeavour to provide Bicultural Support equitably to all education and care services across the State. Yours sincerely The Bicultural Support Team Bicultural Support in NSW is delivered by Ethnic Community Services Co-operative on behalf of Children's Services Central, the NSW Professional Support Co-ordinator. The Inclusion and Professional Support Program is funded by the Australian Government Department of Education and Training. BICULTURAL SUPPORT PROTOCOLS /24