Position Description: Support Worker, Newcastle 01/07/2013

Transcription

1 Position Description: Support Worker, Newcastle 01/07/2013 The Deaf Society of NSW Vision Statement Mission Statement Department Vision Position Purpose Position term Reporting to Competencies Direct reports Key Colleagues Key external relationships Selection Criteria: Experience/Skills required: The Deaf Society NSW was founded in 1913 in response to the needs of Deaf people who use sign language as their primary means of communication. The DSNSW is a state-wide non-profit organization whose services for Deaf people are funded by government grants, sponsorship and contributions from donors and supporters, income earned from investments and fees charged for services rendered. Equity for deaf people We work in partnership with the Deaf Community to: enhance the quality of life of deaf people, strengthen the community, and advocate for changes that will ensure fundamental rights and freedoms Equity through independence: sharing information, ensuring access. Essential to the role is addressing the goals of the Annual Plan and Strategic Plan which has the following key result areas: Provision of high quality, flexible and responsive services and programs Promotion of Deaf culture and development of the Deaf community Leadership by example Part time fixed term contract Regional Services Coordinator 1. Demonstrates Deaf Awareness 2. Communicates Effectively 3. Creates Partnership and Teamwork 4. Displays Integrity and Ethical behaviour 5. Embraces Change 6. Pursues Learning 7. Champions Customer Service and Consumer focus 8. Demonstrates Organisation Awareness Casual staff providing DCA services. Outreach Support Worker Regional Services Coordinator Manager, Consumer and Community Services DisabilityCare Australia in the Hunter Other service providers Consumers Essential criteria: Minimum of two years experience in disability services and administration including: 1. Experience and skills in information provision, advocacy and community development. 2. Ability to confidently interact with clients, supervisors, co-workers, and suppliers using a range of modes; written, phone (voice/tty), and face to face. 3. Advanced skills in the use of MS Office suite (internet, systems, excel and word processing). 4. Knowledge and/or experience of Deafness, Deaf Culture, history of Deaf Education and communication modes used by Deaf people. 5. Knowledge of person centred approaches to service provision 6. Outstanding communication skills in Auslan and written English 7. Skill in working in a team environment as well as independently and following through on tasks with minimal direction 8. Skill in negotiating; exchanging information with others to arrive jointly at solutions

2 9. Understanding of and adherence to EEO, the NSW Disability Standards and discrimination legislation. 10. Current driver s licence Desirable criteria: 1. Demonstrates innovative thinking and initiative. 2. Certificate IV in Community or Disability Services 3. Knowledge of the National Disability Insurance Scheme and the National Disability Insurance Agency 4. Awareness of the Deaf Society of NSW and the services provided. Qualifications: Financial responsibility Position Responsibilities as outlined in the Annual Plan Other Tertiary qualifications in Social Work/Welfare Studies Relevant experience or qualifications in the non-profit community sector Ensure all expenses are approved by the relevant Coordinator (or Manager) See Attachment 1 The incumbent may be directed to carry out duties that are within the limits of his/her skill, training and competence including but not limited to: 1. Adherence to the Policies and procedures organisation wide 2. Attendance at 1 DSNSW event annually 3. Attendance at team and combined staff meetings 4. Not undertake any public speaking engagements concerning the Society or its affairs to media without initial discussion with the CEO 5. Use the Society's vehicles when carrying out duties 6. Provide reports including statistics and outcomes according to an agreed timeframes 7. Undertake relevant professional development 8. Maintain statistical and client records according to DSNSW policies 9. Handle complaints according to DSNSW complaint handling procedures. 10. Never make retribution against any person in relation to a complaint, grievance or piece of feedback, or a potential complaint, grievance or piece of feedback. 11. Observe all relevant Work Health and Safety requirements. 12. Implement assigned tasks relevant to the Deaf Society s Disability Action Plan. 13. Other duties as required To be aware of and work within the guidelines of relevant legislation including the Disability Services Act 2006, the Disability Discrimination Act, and relevant service agreements. XX XX

3 Attachment 1 Position Description: Support Worker Position Responsibilities as outlined in the Annual Plan 01/07/2013 Consumer and Community Services Annual Plan Key Performance Indicators Specific Tasks K 1 Provision of high quality, flexible and responsive services and programs G 1 Ensure that deaf and hard of hearing people have the skills and support to enjoy a high quality of life St 1.2 Provide specialised consumer and community services Meet clients and provide Provide Walk In services to deaf and hard of hearing people Collect and maintain a record of walk in monthly statistics to be used for reporting and lobbying purposes. information and assistance Enter information about services provided and information about consumer into CRM/forms G 2 St 2.5 G 3 Provide case management support to deaf and hard of hearing people Monitor all consumer's Individual Program Plans (or Support Plans) 30 consumers per 5 families/young people per 8 seniors/families per Review all IPP's by Q2 IPP's are reviewed ly Q3 & Q4 Keep a record of all consumers in case management Enter all information about services provided into CRM Attend case management meetings (either through 1:1 or other meetings) Meet with clients and review all IPP s in line with new IPP policy and procedure Review IPP s with clients face to face and update IPP s when required. Enter any updates into CRM Increase deaf and hard of hearing people s access to wider society Information is provided to various stakeholders and referrals are made to relevant agencies Refer CCS consumers to support Record the number of services i.e. Mental Health, consumers referred to Accommodation, Legal and support services (per month) Employment Services Respond to requests from families in relation to options for their young deaf family members and make referrals as appropriate Respond to enquiries from external organisations Respond to individual enquiries Record external organisations we refer consumers to per Increase awareness of the services and programs offered by the DSNSW Document all external organisations into CRM

4 St 3.2 G 4 St 4.1 St 4.3 St 5.1 K 2 G 6 St 6.1 K 3 G 10 St 10.7 The organisation's array of services are promoted across a wide variety of media Prepare case studies or success stories about our service 1 case study/success story per six months Ensure consistent, high quality services Ongoing feedback and evaluation - continuous improvement Collect feedback from consumers exiting case management Record number of feedback completed Q2 & Q4 Quality assurance is a key focus point in the DSNSW Procedural gaps are identified and 1 procedure identified per procedures developed to cover those gaps 1 new procedure written per DSNSW to have a stronger presence in the Newcastle Launch Site Statistics collected on deaf consumers supported to make application to DisabilityCare Australia Actively seek out case studies Suggest a success story regularly about what CCS does or an achievement made Create online feedback form for consumers exiting case management Update exit checklist Ensure all consumers complete feedback forms Raise any procedural gaps with relevant supervisor Assist with writing up of procedures when needed Policy or procedure is raised in Permanent team meeting Ensure staff are familiar with internal team meetings once per agenda for policy reviews policies and procedures Discussion of procedures Each staff member to Documentation of procedures Document procedures regularly if not contribute to the development in P&P Manual already in CCS Policy and Procedures or modification of one Listing of all policies and manual procedure per procedures created Assist with Quality Service Align all CCS procedures with new Review when DSS released by assessment process and Disability Service Standards Q4 reviews Pursue and manage projects to strengthen the capacity of the Deaf Community Meet with clients and potential clients to support them to access DisabilityCare and receive services from the Deaf Society of NSW. Promotion of Deaf culture and development of the Deaf Community Advocate for the full and equal rights of deaf people Individual advocacy continues to be offered through various programs Provide individual advocacy and support for deaf and hard of hearing consumers Keep information up to date in the advocacy register every Engage and supervise casual staff to provide DisabilityCare services. Maintain CRM with details of contacts. Meet clients and provide information and assistance Enter information about services provided and information about consumer into CRM/forms Update Advocacy Register monthly Leadership by example Review and strengthen internal admin, finance & HR processes and systems Review and udpate CCS service provision Prepare clear goals and milestones Develop and incorporate into Prepare Goals and Milestones for consumers using our service IPP by Q2 for consumers using our

5 G 11 St 11.1 including those in ongoing support Sharpen governance and accountability processes Manage, maintain and enhance relationships with funding providers. Ensure reporting is done systematically and on time 1 report submitted per service Define ongoing support into P&P Discuss in team meetings Prepare new IPP documentation All information about work done is entered into CRM All information entered within 7 days of event Prepare report for management XXXX XXXX